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Lime Connect (formerly Userlike) Reviews & Product Details

is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling companies to automate, scale, and optimize their customer interactions. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, E-Mail and more are centralized in Lime Connect’s Message Center. Professional service features—such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing—support teams in delivering seamless customer experiences. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Seller

Lime Connect

Discussions

Lime Connect (formerly Userlike) Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Product Description

Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Overview by

Pascal van Opzeeland (Marketing Director at Userlike)

Pricing

Pricing provided by Lime Connect (formerly Userlike).

Free

€0.00

Team

€90.00

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Lime Connect (formerly Userlike) Media

Lime Connect (formerly Userlike) Demo - All-in-One software

Transform your customer experience with chat and AI

Lime Connect (formerly Userlike) Demo - Connect AI

The AI suite that sets new standards

Lime Connect (formerly Userlike) Demo - WhatsApp Marketing

Turn messages into revenue

Lime Connect (formerly Userlike) Demo - Messaging channels

One hub for all digital channels

Lime Connect (formerly Userlike) Demo - Mobile app

Our mobile app adapts to your team’s needs—delivering flexibility, efficiency, and multi channel connection in any scenario.

Lime Connect (formerly Userlike) Demo - Data privacy & GDPR

All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution.

G2 reviews are authentic and verified.

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Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

10/11/2021

"practical and easy to use"

4.5/5

What do you like best about Lime Connect (formerly Userlike)?

The online chat, to communicate with customers Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

For the moment, nothing, everything is practical and simple Review collected by and hosted on G2.com.

Thies O.

Consumer Profiler

Small-Business (50 or fewer emp.)

3/31/2021

"Great tool but a little bit complex to setup"

3.5/5

What do you like best about Lime Connect (formerly Userlike)?

The first steps are straightforward to do with the pre-settings Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

When it is time to personalize the app, it gets a little bit complex Review collected by and hosted on G2.com.

Jakob R.

Customer Service Agent

Mid-Market (51-1000 emp.)

2/17/2021

"Very easy to use. Works like a charm for me and my colleagues"

4/5

What do you like best about Lime Connect (formerly Userlike)?

The Dashboard is easy to use. Looks very modern aswell. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. Review collected by and hosted on G2.com.

Verified User in Import and Export

Small-Business (50 or fewer emp.)

3/15/2021

"Very good balance between clear layout and adjustable features"

4.5/5

What do you like best about Lime Connect (formerly Userlike)?

1. Easy handling for employees who chat

2. Many useful and extensive functions that can be adjusted according to preference and situation (e.g., automatic response)

3. Very easy implementation into your own website (insert and get started right away) Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

1. with some functions, you have to search a bit until you find them (-> initial difficulties)

2. more options for positioning the chat button Review collected by and hosted on G2.com.

Fred J.

Small-Business (50 or fewer emp.)

8/12/2020

"Simple, easy and user friendly web chat service"

4/5

What do you like best about Lime Connect (formerly Userlike)?

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. Review collected by and hosted on G2.com.

Recommendations to others considering Lime Connect (formerly Userlike):

No advice is really needed. The free trial speaks for itself and the fact that you can keep using it after the trial with one user is an excellent way of letting customers get to know the product. Review collected by and hosted on G2.com.

What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?

We have not had a chat service on our website for some time now and UserLike was the best option to try it out due to the free trial. The ease of this service has enabled us to trial a web chat widget successfully. We hope to be able to increase the amount of leads from out website by giving visitors a commitment free method of asking questions about our services. I would highly recommend this product to companies looking to trial a live chat for their website. Review collected by and hosted on G2.com.

Sven H.

Inhaber

Small-Business (50 or fewer emp.)

2/17/2021

"great tool for website support"

4.5/5

What do you like best about Lime Connect (formerly Userlike)?

its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

need an app for mac/desktop, it will be more user friendly on our site Review collected by and hosted on G2.com.

André G.

Sales and Marketing Manager

Small-Business (50 or fewer emp.)

4/12/2021

"Very useful tool for the website."

5/5

What do you like best about Lime Connect (formerly Userlike)?

The possibility to speak with our client and give due attention in real time. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

I have not to say that I don't like it. For now, it is working just fine. Review collected by and hosted on G2.com.

Recommendations to others considering Lime Connect (formerly Userlike):

I believe it is a great tool for those who want personalized customer service. Review collected by and hosted on G2.com.

What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?

We didn't have someone available all the time to answer the inquiries on the website. It helped a lot. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/31/2021

"it's a good extension for customer service."

4/5

What do you like best about Lime Connect (formerly Userlike)?

The relegram bot function which can be chat with customer one to one. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

it's difficult to start the setting for beginner Review collected by and hosted on G2.com.

Verified User in Machinery

Enterprise (> 1000 emp.)

5/4/2021

"We like Userlike!"

4/5

What do you like best about Lime Connect (formerly Userlike)?

Fast and good support! They helped us a lot getting started! We like the user interface and the ability to customize the chat widget without coding. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

We are not sure how we can easily answer chat messages on our smartphones. Review collected by and hosted on G2.com.

Kacper K.

Active Supporter

Small-Business (50 or fewer emp.)

2/4/2021

"A tool with great potential, but a bit short of features for a SME"

3/5

What do you like best about Lime Connect (formerly Userlike)?

Easy setup and quick integration with my website. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep. Review collected by and hosted on G2.com.