--- title: Positive User Reviews meta\_title: 'Positive User Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how Positive User works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 51 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Positive User Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Positive User but has limited features. Are you part of the Positive User team? [Upgrade your plan](https://my.g2.com/positive-user/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/ * * * Seller [Positive User](https://www.g2.com/sellers/positive-user) Discussions [Positive User Community](https://www.g2.com/products/positive-user/discuss) Languages Supported German, English, French, Italian, Polish, Spanish Solution Type All-in-One Overview by Benjamin Thomas Show More ## Pricing Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Manago AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manago AI") Manago AI 4.4/5(330) ](https://www.g2.com/products/manago-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/positive-user/competitors/alternatives) ## User Insights Average based on 51 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") GB Verified User in Building Materials Mid-Market (51-1000 emp.) 6/19/2026 "Perfect Fit for DACH B2B Sales Compliance" 4/5 What do you like best about Positive User? I appreciate Positive User's DACH-region tailored GDPR framework combined with highly customizable B2B drip workflows, which are ideal for our building materials sales operation in Germany. The built-in German privacy compliance tools save a lot of my time, as every email includes a compliant preference center link. The system logs any changes to communication preferences and automatically updates send lists, removing the need for manual list cross-checking. Also, I love that the platform allows me to tag contacts based on consent scope, and build segmented automation workflows for different business types like residential renovation firms, commercial construction contractors, and architecture studios. The dashboard's ability to show engagement metrics like document downloads and meeting sign-ups is very helpful for identifying high-intent leads. Additionally, I value the simple, exportable campaign performance reports formatted for German internal review standards, which make organizing and archiving engagement data efficient. Review collected by and hosted on G2.com. What do you dislike about Positive User? To start, its contact data matching logic is unreliable when importing new contractor leads from our offline tender events. When I upload fresh architect and builder contact lists collected at construction expos, the system cannot automatically merge duplicate entries that share the same company name or business email. I have to manually scan thousands of imported records to delete repeats one by one, which takes up a large chunk of my workday during peak event seasons. Many competing marketing tools feature auto-deduplication, a feature Positive User is missing entirely. Second, the automation workflow builder lacks flexible conditional triggers tailored to B2B sales cycles. Our business relies heavily on quote follow-ups and tender deadline reminders, yet Positive User cannot launch follow-up emails based on custom data tags pulled from our quotation records. If a contractor receives a bulk price list but does not submit a project inquiry, I cannot set multi-layered delayed reminders tied to project timelines; I’m limited to fixed 3-day or 7-day send intervals with no custom variable logic. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Positive User solves GDPR compliance issues and boosts targeted B2B outreach. It automates preference management, eliminating regulatory risks, and allows segmented campaigns, improving lead quality. The platform consolidates performance tracking, helping refine strategies effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Udaya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Udaya D.") UD Udaya D. Head of Gaming Technology & Innovation Computer Games Small-Business (50 or fewer emp.) 3/24/2026 "Comprehensive CRM and Automation, Needs Enhanced Insights" 4/5 What do you like best about Positive User? I appreciate how User.com combines CRM, marketing automation, and GDPR-compliant data management all in one platform, which is perfect for our gaming studio. It’s intuitive to build user segments based on in-game behavior, and the automation workflows let us personalize player communication at scale without needing a large team. The fact that it’s built with European data standards in mind also gives us peace of mind handling player and client data in Germany. It integrates smoothly with our game analytics and internal tools, allowing us to pull in player behavior data in real time and create highly specific automations without developers. The live chat and customer messaging features are also very stable, making support faster for both our players and B2B training clients. Review collected by and hosted on G2.com. What do you dislike about Positive User? The automation builder can be slow to load when setting up complex player journeys, and some advanced segmentation logic requires more clicks than necessary. We’ve also noticed that push notification delivery can be inconsistent on certain mobile platforms, and reporting for in-game event funnels isn’t as detailed as we’d like. More detailed reporting focused on player lifecycle funnels would be really helpful. We’d also like more flexible custom event tracking that works natively with game engines like Unity, without extra API setup. The email template editor feels a bit outdated compared to other marketing tools — it could be more modern and responsive for gaming-style newsletters and announcements. GDPR documentation could also be more centralized. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? I use User.com to unify player data and communication, reducing player churn with automated re-engagement. It streamlines B2B lead tracking and personalizes messages for GDPR compliance without extra work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Otho A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Otho A.") OA Otho A. Mid-Market (51-1000 emp.) 2/20/2026 "Unified Platform with Scalable Automation" 4/5 What do you like best about Positive User? I really like User.com because it's an all-in-one, deeply connected marketing automation platform. It unifies customer data, campaigns, chat, and analytics in one cohesive system, which means we don't have to stitch together separate tools. The connected nature of User.com is truly valuable for our marketing automation team as it addresses the pain point of tool sprawl and disconnected data. Instead of using multiple platforms for email marketing, live chat, user tracking, segmentation, automation, and reporting, everything is integrated into one system. This provides us with complete and real-time user profiles and enables cross-channel automation workflows right out of the box. Plus, the initial setup was surprisingly straightforward and fast for our team. Review collected by and hosted on G2.com. What do you dislike about Positive User? The workflow builder, while easy to use, lacks some advanced branching and trigger options for very complex customer journeys. For example, more granular time delays, multi-path automation, and real-time event triggers would help us build more sophisticated lifecycle sequences without workarounds. We often need to build journeys with multiple parallel paths based on user behavior, custom fields, lead score, or engagement level. Right now, complex 'if/then/else' scenarios require stacking multiple basic workflows instead of handling them cleanly in one visual flow. More flexible branching would let us manage full lifecycle automations in a single, easy-to-maintain workflow. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? User.com unifies customer data and automates marketing tasks, saving time on manual work. It enhances personalization at scale and combines insights into a single dashboard, improving engagement and conversion rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PK Pradeep K. Small-Business (50 or fewer emp.) 6/19/2023 "More than just a live chat" 3.5/5 What do you like best about Positive User? We are using User.com to build automations, marketing, and send push notifications to the users. The interface of the platform is simple, and clean. You don't need to be a Dev to start using User.com as it can be used by anyone like me (I'm not a Dev). It is easier to integrate with other platforms, and the customization options are great, email and push notifications delivery is good. Review collected by and hosted on G2.com. What do you dislike about Positive User? No issues, but we are not using it for a live chat support. Because, the Live Chat widget has some bugs, and reported by our clients frequently, so we have started to use another platform live chat support. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? We are using User.com to send promotional emails, and push notifications to our users. Since it's all available in the same platform, we can able to save time by completing such tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sahith K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahith K.") SK Sahith K. Product Marketing Manager Small-Business (50 or fewer emp.) 5/19/2020 "Great product with a potential to get better" 4/5 What do you like best about Positive User? - Easy to use - A single tool with multiple uses - Chat + email automation - Easy to use automation builder - Easy on pocket - Support Review collected by and hosted on G2.com. What do you dislike about Positive User? - Email deliverability has been a trouble. - Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc., Review collected by and hosted on G2.com. Recommendations to others considering Positive User: A very underrated product Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? - Solving product onboarding - Solving email marketing - Solving user behaviour tracking for more transparency Review collected by and hosted on G2.com. Show More 12/15/2022 Current UserValidated ReviewerSource: Organic ![Vishal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal M.") VM Vishal M. Search Engine Optimization Executive Small-Business (50 or fewer emp.) 1/18/2022 "Honest Review of User.com" 4/5 What do you like best about Positive User? Easy to use and best for online business advertisment and marketing. Good for live chat, videos and other features. Review collected by and hosted on G2.com. What do you dislike about Positive User? I didn't find any negative thing because it is better as compared to other tool. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? I got the better results that's why i liked it so much. Scalability is so sustainable so i am using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/24/2021 "Sales & marketing tool for B2B companies" 4/5 What do you like best about Positive User? Customer support & all features we need in one platform Review collected by and hosted on G2.com. What do you dislike about Positive User? The analytics part could be better to get more info how we succeed. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? One platform with several features without any extra integrations saves time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Le N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Le N.") LN Le N. Head of Marketing Small-Business (50 or fewer emp.) 5/5/2021 "Great Solution For Company's Communication" 4/5 What do you like best about Positive User? Sync all our communication of marketing & sale teams in one space and be able to send out different types of campaigns to different groups of customers. Review collected by and hosted on G2.com. What do you dislike about Positive User? No major issues so far. They are fast with support. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? We're looking for an omnichannel communication tool that helps us sync everything in one place with the ability to deep dive into customer segmentation, and automation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marc-Antoine C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-Antoine C.") MC Marc-Antoine C. Marketing and Sales Coordinator Marketing and Advertising Mid-Market (51-1000 emp.) 1/3/2018 "Tons of features and affordable but not simple to use" 3.5/5 What do you like best about Positive User? UserEngage provides a lot of features (chat, visitor tracking, forms, email campaigns, marketing automation, etc.) for the price. It is definitely a bang for your bucks. The visitor tracking tool is great! Review collected by and hosted on G2.com. What do you dislike about Positive User? The form builder and email template builder is not simple to use. In fact, to make it work best you must have some coding skills. Review collected by and hosted on G2.com. Recommendations to others considering Positive User: if you have some coding skills the tools is for you. If you dont have any, you might want to look for a tool that is simpler to use. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? UserEngage helped us to live chat with users and automate the chat. In fact, the chat tool is great! The tool also allowed us to track visitors on our website to get to know the popularity of our content. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mateusz C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateusz C.") MC Mateusz C. Founder Photography Small-Business (50 or fewer emp.) 1/27/2018 "Great tool for engaging with users." 4/5 What do you like best about Positive User? I like the looks of this app and the ease that you can start using it. Review collected by and hosted on G2.com. What do you dislike about Positive User? There are many, many options and this is of course a good thing, but at the same time you need a lot of time to fully understand all the possibilities. Review collected by and hosted on G2.com. Recommendations to others considering Positive User: If you need a great tool for engaging with users you should definitely give UserEngage a try. It might look a little bit complicated at first, but it is worth trying. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Communicating with beta testers and first users to our app. Getting feedback from them and learning about devices and browsers they use (and we can use that during the conversation). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Positive User? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Positive User ](https://www.g2.com/products/positive-user/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can you help me with the setup? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/can-you-help-me-with-the-setup) GU Guest User • Last activity over 3 years ago What does User.Com do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-user-com-do) [ View all Discussions ](https://www.g2.com/products/positive-user/discuss) ## Pricing Options Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month ### Customer Engagement Platform €499.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) Positive User Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,914) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-positive-user) ##### ##### Positive User Features Email Marketing Building and Personalizing Emails [ View More Features ](https://www.g2.com/products/positive-user/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation) [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Visitor Identification](https://www.g2.com/categories/visitor-identification)[Push Notification](https://www.g2.com/categories/push-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest)[Which vendor provides the fastest website load speeds?](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting) [Which digital wayfinding platforms allow non-technical admins to update campus maps while meeting compliance requirements?](https://www.g2.com/discussions/which-digital-wayfinding-platforms-allow-non-technical-admins-to-update-campus-maps-while-meeting-compliance-requirements)[Please list out key security & access control features from Datasite. 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