--- title: Positive User Reviews meta\_title: 'Positive User Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how Positive User works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 51 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Positive User Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Positive User but has limited features. Are you part of the Positive User team? [Upgrade your plan](https://my.g2.com/positive-user/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/ * * * Seller [Positive User](https://www.g2.com/sellers/positive-user) Discussions [Positive User Community](https://www.g2.com/products/positive-user/discuss) Languages Supported German, English, French, Italian, Polish, Spanish Solution Type All-in-One Overview by Benjamin Thomas Show More ## Pricing Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Manago AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manago AI") Manago AI 4.4/5(330) ](https://www.g2.com/products/manago-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/positive-user/competitors/alternatives) ## User Insights Average based on 51 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Jatin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin P.") JP Jatin P. Paid Media Strategist Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2025 "All-in-one automation that’s effortless and effective." 5/5 What do you like best about Positive User? What really stands out for me is the incredible support — it’s fast, friendly, and consistently reliable. I’ve always felt well looked after. Beyond that, the platform makes creating automations super easy, which saves a lot of time and hassle. Setting up marketing campaigns is also quick and straightforward — you can get things up and running in no time. I use the platform regularly, and it’s become a key part of our day-to-day marketing operations. Integrating it with our existing tools was also surprisingly smooth, with minimal technical effort required. From powerful email marketing to a full-featured CRM and smart user tracking, everything works smoothly together. It’s an all-in-one solution that just makes sense — and makes your marketing feel effortless. Review collected by and hosted on G2.com. What do you dislike about Positive User? I won’t deny that we ran into some issues with automation when we first started using the tool. Our team also faced some challenges getting things set up. But the good news is — every problem was resolved with the help of the support team. They were responsive and worked with us to sort everything out. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? User.com has made a big difference by helping us automate marketing campaigns and repetitive tasks, which saves us time and effort. It’s made lead generation more effective and helped us identify and engage with loyal customers. The built-in live chat makes it easy to connect with clients and team members in real time, improving communication. With its powerful CRM features, we can manage all our customer data in one place, which has really streamlined our workflow. Overall, it’s become a key tool in boosting our productivity and improving how we manage customer relationships. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbara K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara K.") BK Barbara K. Expert HR, Strategic HR Consultant Small-Business (50 or fewer emp.) 6/28/2024 "All-in-one solution - intuitive and incredibly effective" 5/5 What do you like best about Positive User? Powerful email marketing, comprehensive CRM capabilities, and excellent customer support. The platform makes it easy to create personalized email campaigns, automate customer interactions, and track user behavior for better insights. Additionally, their responsive and knowledgeable support team ensures any issues are quickly resolved. Review collected by and hosted on G2.com. What do you dislike about Positive User? Some features can be complex and require a bit of technical knowledge to set up, but despite this fact, we are really very happy with the tool. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? User.com helps us manage and streamline our customer relationships and marketing efforts effectively. With its robust CRM capabilities, we can keep track of customer interactions and data in one centralized location, improving our customer service and engagement. The marketing automation features allow us to create personalized email campaigns and automate repetitive tasks, saving us time and ensuring timely, relevant communications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Sana M. Mid-Market (51-1000 emp.) 9/22/2023 "Uploading and managing campaigns automatically" 4.5/5 What do you like best about Positive User? It should be noted that User.com's interface is extremely user-friendly and simple for everyone to use, comprehend, and learn. The tools provided by User.com make it more simpler and more flexible to create and schedule posts across various marketing channels. Responds and answers emails from viewers promptly. You may use it to control your Gmail accounts as well. Review collected by and hosted on G2.com. What do you dislike about Positive User? Due to the various post and ad processing, the workflow and processing time are slightly impacted. Regular programme updates might help with this. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? The advice and tactics provided by User.com are really helpful in increasing lead generation and identifying excellent and loyal customers for our company. It was created for us to boost productivity and sales. The simple live chat function was excellent since it allowed us to communicate directly with clients or other team members about projects. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Latief Ahmad P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Latief Ahmad P.") LP Latief Ahmad P. Online Marketing Specialist Small-Business (50 or fewer emp.) 9/30/2023 ""Ruling Exhibiting with User.com"" 5/5 What do you like best about Positive User? This item stands separated for a couple of huge reasons. In the first place, their client administration is fabulous, from the effort gathering to the consideration staff. Second, it's straightforward for putting forth exhibiting attempts and computerizations, making the communication quick and understood. Third, it unites all of the essential features in a solitary group, discarding similitude concerns. Finally, it prevails at giving significant client data, enabling assigned campaigns and mechanized client upkeep systems, ultimately passing basic benefits on to any association. Review collected by and hosted on G2.com. What do you dislike about Positive User? All things considered, I couldn't recognize any lacks in User.com Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Smoothing out new computerization execution set aside us time and cash as well as worked on our client correspondence Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jonas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonas P.") JP Jonas P. Especialista em vendas e marketing Mid-Market (51-1000 emp.) 6/21/2023 "Automating marketing in a simple way" 4.5/5 What do you like best about Positive User? I believe that the first important point I would like to mention is support. The company's support works very well and I've always been very well attended; The ease of creating automations is a very important factor; Marketing campaigns are easily created and quickly put to use. Review collected by and hosted on G2.com. What do you dislike about Positive User? I won't deny that many problems with automation started when using the tool. But all the problems were solved together with the support team; Our team also struggled to implement actions. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Implementing completely new automations, it was much easier for us to implement new marketing campaigns, which saved time and money. Today it is a fundamental tool for the company's marketing Review collected by and hosted on G2.com. Show More 6/29/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite FY figen y. copwriter Marketing and Advertising Small-Business (50 or fewer emp.) 7/20/2023 "amazing!" 5/5 What do you like best about Positive User? Everything I am looking for to strengthen my team is in this application. I love all the products on user.com. My work life is now faster and easier. things are more automatic now. Review collected by and hosted on G2.com. What do you dislike about Positive User? I have nothing to complain about. Every detail is very well thought out. My work is now faster with instant notifications. The topics it supports are very broad. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Thanks to marketing automation, it allows me to grow my business a lot. Thanks to pushes, I can be informed about everything. It protects me from excess. super! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PT Parul T. Mid-Market (51-1000 emp.) 4/27/2023 "Channel Voice" 4.5/5 What do you like best about Positive User? It provide the best data from my point of view to connect with his user and help them to start campaign and retain its user automatically by this software and provide the benefit for your company Review collected by and hosted on G2.com. What do you dislike about Positive User? The thing which I don't like about this software is we can runn multi channel campaign on this particular site but it creates very rough interface that would not be understood by someone who is a new user Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? The problem that is beneficial for anybody is that we can get face to face guidance about or business of sales or any product that will help to achieve the target for anybody Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rupali R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupali R.") RR Rupali R. Social Media Manager Small-Business (50 or fewer emp.) 6/7/2023 "It’s was a great experience" 4.5/5 What do you like best about Positive User? It's was a great platform to Transform behavior into personalized experiences Review collected by and hosted on G2.com. What do you dislike about Positive User? There is nothing to dislike about the user.com Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? My marketing work which I do for social media Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Fazlur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fazlur R.") FR Fazlur R. Computer Operator Small-Business (50 or fewer emp.) 11/19/2022 "User.com is the best website for sales and marketing and it provides automations." 4.5/5 What do you like best about Positive User? Fast in business marketing and advertising. Good tools for understanding. Very fast networking. Live chat feature is great. Clear videos and other good features to work with. Overall, the best. Review collected by and hosted on G2.com. What do you dislike about Positive User? I didn't find anything negative because it's better compared to other tools I worked with. But it would be helpful if there is a possibility to search chats by keyword. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? I can synchronize all our communication for the Marketing & Sales team in one space and be able to send out different types of campaigns to different groups of customers. Overall, very helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![George D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George D.") GD George D. Operations Manager Small-Business (50 or fewer emp.) 5/25/2022 "Complete Package with seemingly unlimited potential!" 5/5 What do you like best about Positive User? User.com is great in many ways, not least with their customer support and willingness to help out. Overall, this is a one stop shop for so many things so for me, I like the fact that user.com offers so many solutions to so many problems. Review collected by and hosted on G2.com. What do you dislike about Positive User? The learning curve can be sharp at the start and some of the tutorials are a bit out of date, but these are nitpicking! Review collected by and hosted on G2.com. Recommendations to others considering Positive User: Give it a go, and give yourself the time to adjust to the learning curve (it isn't that bad!). I had multiple sessions for different elements of the tool so my understanding increased bit by bit. Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? We have a CRM system, automated emails based on user behaviour, landing pages for unique customer experiences, chatbots, support documents. Honestly, so many problems! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Positive User? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Positive User ](https://www.g2.com/products/positive-user/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can you help me with the setup? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/can-you-help-me-with-the-setup) GU Guest User • Last activity over 3 years ago What does User.Com do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-user-com-do) [ View all Discussions ](https://www.g2.com/products/positive-user/discuss) ## Pricing Options Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month ### Customer Engagement Platform €499.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) Positive User Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,912) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-positive-user) ##### ##### Positive User Features Email Marketing Building and Personalizing Emails [ View More Features ](https://www.g2.com/products/positive-user/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation) [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Visitor Identification](https://www.g2.com/categories/visitor-identification)[Push Notification](https://www.g2.com/categories/push-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest)[Which vendor provides the fastest website load speeds?](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting) [Which digital wayfinding platforms allow non-technical admins to update campus maps while meeting compliance requirements?](https://www.g2.com/discussions/which-digital-wayfinding-platforms-allow-non-technical-admins-to-update-campus-maps-while-meeting-compliance-requirements)[Please list out key security & access control features from Datasite. 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