--- title: Positive User Reviews meta\_title: 'Positive User Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how Positive User works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 51 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Positive User Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Positive User but has limited features. Are you part of the Positive User team? [Upgrade your plan](https://my.g2.com/positive-user/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/ * * * Seller [Positive User](https://www.g2.com/sellers/positive-user) Discussions [Positive User Community](https://www.g2.com/products/positive-user/discuss) Languages Supported German, English, French, Italian, Polish, Spanish Solution Type All-in-One Overview by Benjamin Thomas Show More ## Pricing Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Manago AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manago AI") Manago AI 4.4/5(330) ](https://www.g2.com/products/manago-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/positive-user/competitors/alternatives) ## User Insights Average based on 51 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Eldar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eldar G.") EG Eldar G. CEO Mid-Market (51-1000 emp.) 4/14/2023 "Reasons Why Our Team Had to Move Away from User.com After 5 Months" 0.5/5 What do you like best about Positive User? It has many useful features - all-in-one. That's really great so you don't have to worry about how to connect them. Customer support is amazing, I love their staff starting from Sales and ending with customer support personnel. Review collected by and hosted on G2.com. What do you dislike about Positive User? Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why: - UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them; - complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers; - it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job; - hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it; - they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? It provided Live chat, and automation for our marketing emails and campaigns (btw, automation is quite good in the market). And of course, we have used its CRM to work with our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Farid B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farid B.") FB Farid B. Interim CEO Small-Business (50 or fewer emp.) 11/3/2021 "Turn off Segment.io support without notification and blame it on a server-crash" 0/5 What do you like best about Positive User? Easy to use. And with a lot of flexibility. Review collected by and hosted on G2.com. What do you dislike about Positive User? The fact that they turn off Segment.io support and they blame it on server crash. We use Segment.io to track events and they send they to User.com. But without the integration ZERO automations are triggered. Review collected by and hosted on G2.com. Recommendations to others considering Positive User: Chose something else! Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? Email automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Positive User? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Positive User ](https://www.g2.com/products/positive-user/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can you help me with the setup? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/can-you-help-me-with-the-setup) GU Guest User • Last activity over 3 years ago What does User.Com do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-user-com-do) [ View all Discussions ](https://www.g2.com/products/positive-user/discuss) ## Pricing Options Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month ### Customer Engagement Platform €499.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) Positive User Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,916) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-positive-user) ##### ##### Positive User Features Email Marketing Building and Personalizing Emails [ View More Features ](https://www.g2.com/products/positive-user/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation) [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Visitor Identification](https://www.g2.com/categories/visitor-identification)[Push Notification](https://www.g2.com/categories/push-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest)[Which vendor provides the fastest website load speeds?](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting) [Which digital wayfinding platforms allow non-technical admins to update campus maps while meeting compliance requirements?](https://www.g2.com/discussions/which-digital-wayfinding-platforms-allow-non-technical-admins-to-update-campus-maps-while-meeting-compliance-requirements)[Please list out key security & access control features from Datasite. 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