--- title: Positive User Reviews meta\_title: 'Positive User Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how Positive User works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 51 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Positive User Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Positive User but has limited features. Are you part of the Positive User team? [Upgrade your plan](https://my.g2.com/positive-user/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/ * * * Seller [Positive User](https://www.g2.com/sellers/positive-user) Discussions [Positive User Community](https://www.g2.com/products/positive-user/discuss) Languages Supported German, English, French, Italian, Polish, Spanish Solution Type All-in-One Overview by Benjamin Thomas Show More ## Pricing Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Manago AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manago AI") Manago AI 4.4/5(330) ](https://www.g2.com/products/manago-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/positive-user/competitors/alternatives) ## User Insights Average based on 51 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Animation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Animation") AA Verified User in Animation Small-Business (50 or fewer emp.) 4/27/2017 "Its good and smart, but not perfect..." 2.5/5 What do you like best about Positive User? Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce. After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ... We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... Although having a great interface mainly in automation and the chat features to be good, good would not be great. The only recommendation I would give to anyone is that they test, test well before entering their credit card. Review collected by and hosted on G2.com. What do you dislike about Positive User? In a single week, the system went out of the air for 3 times ... This is very serious because the UserEngage code is added at the top of the page ... And when their system gets out of the Air, Locked up our entire website. And another very serious problem... They claim to have integration with WooCommerce, but the supplied plugin simply gives a critical error once the user makes the purchase on our site, scaring all our buyers. After spending days trying to talk to support to fix the bug, support said it fixed the problem. But in reality they had not changed ANYTHING in the script, and the error persisted ... After we lost our patience, and the UserEngage support saying "that the problem was not with them and cant reproduce the error!", we went to look what was wrong with the plugin they provide and we had found the error in less than 1 minute ... Why days to solve and still not resolved? After showing the error to the Site Administrator, they promised to correct the error in the next month ... Come on, we do not have time for this ... We spend a lot of money with paid ads and is trowing away money if the site doesn't work... Beware of misleading advertising, they promises a lot of functions, but some are just not working ... And another thing, if you want to customize your forms, popups and emails, you can prepare to have a very experienced programmer as the task is not simple. The SSL connection with e-mail its not working too... UserEngage is not bad and I believe in potential, but now, it does not work for us ... Review collected by and hosted on G2.com. Recommendations to others considering Positive User: Search and test, a lot!!! Review collected by and hosted on G2.com. What problems is Positive User solving and how is that benefiting you? A lot of default functions included, WHEN IT WORKS, and chat and helpdesk included... Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Positive User? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Positive User ](https://www.g2.com/products/positive-user/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can you help me with the setup? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/can-you-help-me-with-the-setup) GU Guest User • Last activity over 3 years ago What does User.Com do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-user-com-do) [ View all Discussions ](https://www.g2.com/products/positive-user/discuss) ## Pricing Options Pricing provided by Positive User. ### Campaigns €69.00 1 Seat Per Month ### Marketing Automation Suite €199.00 2 Seats Per Month ### Customer Engagement Platform €499.00 2 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/positive-user/pricing) Positive User Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-positive-user) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,912) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-positive-user) ##### ##### Positive User Features Email Marketing Building and Personalizing Emails [ View More Features ](https://www.g2.com/products/positive-user/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation) [CRM](https://www.g2.com/categories/crm)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Visitor Identification](https://www.g2.com/categories/visitor-identification)[Push Notification](https://www.g2.com/categories/push-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest)[Which vendor provides the fastest website load speeds?](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[Which CLM platforms deliver a streamlined workflow without an expensive implementation or the need for outside consulting?](https://www.g2.com/discussions/which-clm-platforms-deliver-a-streamlined-workflow-without-an-expensive-implementation-or-the-need-for-outside-consulting) [Which digital wayfinding platforms allow non-technical admins to update campus maps while meeting compliance requirements?](https://www.g2.com/discussions/which-digital-wayfinding-platforms-allow-non-technical-admins-to-update-campus-maps-while-meeting-compliance-requirements)[Please list out key security & access control features from Datasite. 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