# UKG Pro Reviews **Vendor:** UKG **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,179 ## About UKG Pro Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. ## UKG Pro Pros & Cons **What users like:** - Users appreciate the **ease of use** of UKG Pro, finding it user-friendly and efficient once familiar with the system. (171 reviews) - Users find UKG Pro's **user-friendly navigation** and reliable support incredibly helpful for efficient HR and payroll management. (90 reviews) - Users appreciate the **responsive customer support** of UKG Pro, providing assistance whenever needed for seamless operations. (65 reviews) - Users appreciate the **seamless onboarding and distinctive features** of UKG Pro, finding it easy to use and comprehensive. (65 reviews) - Users appreciate the **user-friendly interface** of UKG Pro, which simplifies navigation and enhances accessibility. (64 reviews) - Users appreciate the **easy access** to support and information in UKG Pro, enhancing their overall experience. (63 reviews) - Users value UKG Pro for its **intuitive navigation** , enhancing efficiency and enabling effective issue resolution effortlessly. (62 reviews) - Simple (61 reviews) - Users value the **comprehensive features** of UKG Pro, enhancing HR efficiency and user experience significantly. (54 reviews) - Payroll Management (53 reviews) **What users dislike:** - Users find UKG Pro **not user-friendly** , noting navigation difficulties and an outdated interface that needs improvement. (50 reviews) - Users find the **learning curve steep** , making initial navigation and setup challenging for non-technical users. (45 reviews) - Users express frustration with **poor customer support** , citing inconsistent service and challenges in obtaining timely assistance. (39 reviews) - Users find UKG Pro's **limited features** inconvenient, especially regarding profile picture changes and workflow setup. (36 reviews) - Users find UKG Pro's interface to be **not intuitive** , leading to navigation challenges during updates and system changes. (36 reviews) - Limited Customization (33 reviews) - Users find **missing features** in UKG Pro, such as complex reporting and outdated payment processes, affecting usability. (31 reviews) - Navigation Difficulty (28 reviews) - Integration Issues (27 reviews) - Slow Performance (22 reviews) ## UKG Pro Reviews ### 1. Powerful Platform, But Not Intuitive—Steep Learning Curve and Slow Reports **Rating:** 1.5/5.0 stars **Reviewed by:** Betsy K. | Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UKG Pro?** I like best how comprehensive it is. Once everything is set up correctly, it’s nice having recruiting (ATS), employee records, onboarding, payroll, and reporting all connected. **What do you dislike about UKG Pro?** It’s not very intuitive, especially for new users. There’s definitely a learning curve, and some tasks feel like they take more steps than they should. Navigation can be confusing, and it isn’t always clear where certain settings or reports are located. Customization can be tricky as well. While the platform is powerful, getting it to work exactly the way you want often requires submitting support tickets or spending extra time on setup. Some processes also feel rigid, particularly if your workflows don’t fit neatly into the system’s default structure. From a performance standpoint, the platform can occasionally feel slow, especially when running larger reports or switching between modules. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro is a solid option if you’re looking for an all-in-one HR and payroll system and you have the time and resources to implement it properly. It isn’t the most user-friendly platform at first, but once you get used to it, it’s reliable and consistently gets the job done. **Official Response from Litz Simon:** > We appreciate your feedback and are glad to hear that you find UKG Pro comprehensive. We understand your concerns about the platform's intuitiveness and the learning curve, and we are continuously working to improve the user experience and streamline processes. Your input is valuable to us as we strive to make the platform more user-friendly. ### 2. UKG Pro Makes Timesheets, Goals, and Employee Info Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** mani s. | data engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about UKG Pro?** The best thing I like about UKG Pro is the timesheet, where I can record the work I’ve done and the number of hours I spent on each task. Besides that, there’s a goals section where I can set my financial and work goals and then plan my work accordingly. It also includes all my details, like my current role, my employee ID, and other related information. If I need anything, I can simply go to UKG Pro and find it there. **What do you dislike about UKG Pro?** there nothing much dislike of ukg pro it is a good product. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro helps automate payroll and HR operations, so it’s easier for me to look up what I need directly instead of having to ask HR. It also reduces manual HR intervention for leave requests, since I can update everything myself in the timesheet accordingly. **Official Response from Litz Simon:** > Hi Mani, We appreciate your feedback on the timesheet, as well as the capability of planning your work accordingly. Thank you! ### 3. Solid all‑in‑one HR and payroll platform for growing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | `HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about UKG Pro?** I like that UKG Pro brings all of our core HR, payroll, and time‑tracking data into one place. The interface is clean enough for managers and employees to quickly find what they need, and self‑service features like paystub access, benefits information, and PTO requests reduce a lot of manual HR work. The reporting tools also make it easy to pull headcount, turnover, and payroll data for leadership in just a few clicks. **What do you dislike about UKG Pro?** The biggest downside of UKG Pro is that some workflows feel slow and unintuitive, especially for new users. Certain configuration changes still require support tickets instead of being self‑service, which delays projects. Reporting is powerful but can be complex to set up, and pages occasionally load slowly during peak times, which is frustrating when handling urgent HR or payroll tasks. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro helps us centralize employee data, automate payroll, and standardize HR processes across the company. Before, we relied on spreadsheets and manual updates, which led to errors and inconsistent records. Now new hires are onboarded faster, payroll runs are more accurate, and managers have real‑time visibility into their teams’ time, attendance, and performance. This saves our HR team several hours each week and gives leadership more reliable data for decision‑making. **Official Response from Litz Simon:** > Hi Sarah, Thank you for taking the time to leave a review! It's great to hear that UKG Pro has been able to reduce manual HR work for your team and provide real-time visibility into employee data. We appreciate your feedback about the slow and unintuitive workflows, as well as the occasional page loading issues. We'll take this into account as we continue to enhance the platform for all users. ### 4. Convenient and Comprehensive but Constant Updates Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Stacy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about UKG Pro?** I find UKG Pro very convenient because it houses all our HR functions within one program, which is great. It includes payroll, recruiting, onboarding, benefits, and performance reviews, all centralized in one location. Employees find the system very user-friendly and convenient. They can usually find exactly what they need within their portal without much guidance from us as administrators. I appreciate it because everything is centralized, eliminating the need for multiple logins. Everything is readily accessible at our fingertips, as long as the correct role assignments are set within the system. **What do you dislike about UKG Pro?** UKG Pro has excessive updates and constant changes. I find it frustrating because when I look up instructions for tasks I do periodically, the instructions are often outdated due to updates, and tabs have moved to different screens. This wastes time as I have to locate where things are now. I wish UKG could notify users of changes more effectively or not make changes quite so often, as it seems updates happen multiple times every month. Additionally, the initial setup took quite some time, about six months, and was a lengthy process due to the phased build-out. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro centralizes all HR functions, like payroll, recruiting, and onboarding, making it convenient. It's user-friendly for employees to find what they need. However, frequent updates can be frustrating, requiring time to locate moved tabs due to outdated instructions. **Official Response from Litz Simon:** > Hi Stacy, Thank you for your feedback! We're glad to hear that you find UKG Pro convenient and comprehensive for your HR functions. We also appreciate your feedback regarding the frequent updates. ### 5. Efficient Timesheet and Employee Time Management **Rating:** 4.5/5.0 stars **Reviewed by:** Lisett F. | Human Resources Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about UKG Pro?** What I find most helpful about UKG Pro is that once you become familiar with the system, it becomes much easier to navigate and use over time. One of the biggest upsides is that it is not very employee- and manager-focused, especially when it comes to self-service features like time entry, time-off requests, and approvals. While the learning curve can be steeper compared to systems like ADP or Paycom, UKG Pro is robust and flexible once you understand how the workflows function, which makes it effective for managing day-to-day HR and payroll tasks. **What do you dislike about UKG Pro?** The least helpful aspect of UKG Pro is its usability during system changes or updates. When changes occur, the platform can be difficult to navigate, and workflows are not always intuitive. Troubleshooting often requires significant time and familiarity with the system. Additionally, self-service support can be challenging. Many issues require escalation, and it often feels like you need a dedicated UKG specialist to identify and resolve problems efficiently. Other downsides include: Performance lag at times, especially during high-usage periods The interface feels outdated compared to newer HRIS platforms Limited integration capabilities—connecting UKG Pro with other systems or software is complex and restrictive Overall, UKG Pro functions adequately for core HR needs, but it lacks flexibility, modern design, and seamless integration, which can slow processes and reduce efficiency. **What problems is UKG Pro solving and how is that benefiting you?** UKG helps you manage timesheets and employee time tracking, and its ease of use makes it an ideal solution. **Official Response from Litz Simon:** > Hi Lisett, Thank you for sharing your feedback. We appreciate your insights on the usability and integration capabilities of UKG Pro. We are committed to addressing these concerns and enhancing the platform's performance and flexibility. ### 6. Intuitive Mobile App That Streamlines Work Management **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew H. | Accounting Restaurant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about UKG Pro?** Navigating the mobile application is intuitive, with its features thoughtfully arranged to help me quickly locate what I’m looking for. It makes accessing company information efficient and allows me to manage my work hours, PTO, and other labor-related tasks with ease. **What do you dislike about UKG Pro?** The application is limited to mobile devices and cannot be accessed through web browsers such as Chrome or Safari. Additionally, it tends to run slowly unless you are connected to Wi-Fi. I also find the process of applying PTO hours to days off and vacation time somewhat confusing. Because the system is mobile app-based, it can be difficult to print out useful information when needed. **What problems is UKG Pro solving and how is that benefiting you?** This HR and employee management system enables all staff members to update their records, including personal details, health information, and business-related data. It also provides the company with a centralized platform where employees from across the country can access information essential to company operations. ### 7. User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Physician Assistant Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about UKG Pro?** I like the clean and simple user interface of UKG Pro. It's great that I can use it on my phone, and I don't always have to be on the web page to access it. The initial setup was very simple and took only minutes. **What do you dislike about UKG Pro?** The fact that there's two different UKG apps, UKG Ready and UKG Pro, that need to be toggled between to do similar tasks. It seems a little redundant. It'd be nice if it was all in one location. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro as a centralized platform for multiple services, available both on a web page and an app, making paid time off submission efficient. ### 8. Effortless U.S. Payroll Compliance, Complex Global Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Jake J. **Reviewed Date:** February 01, 2026 **What do you like best about UKG Pro?** I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature for us. The U.S. payroll module is purpose-built for compliance and runs on real-time tax law updates, automatically adjusting to changes like state minimum wage hikes and new tax brackets without any manual intervention from our team. It covers every aspect of U.S. payroll, including tax calculations, 401k and benefit deductions, direct deposit, garnishment and levy processing, and year-end reporting like W-2s and 1099s. UKG Pro’s ability to provide real-time U.S. tax and regulatory updates effectively eliminates compliance risk, which is our number one priority. This feature saves us from fines and significantly reduces manual tasks for our team. **What do you dislike about UKG Pro?** Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric workflows but became significantly more complex and time-intensive for our APAC hubs, reflecting its U.S.-first design and underdeveloped global/APAC localization. Scaling the platform to our distributed APAC-USA team introduced manual workarounds, custom configuration, and third-party tool sync that added weeks to the deployment. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro eliminates U.S. payroll and tax compliance risks and manual processes, keeping us compliant with real-time updates. It unifies global employee data, avoids data duplication, and provides a seamless system for end-to-end U.S. payroll management. **Official Response from Litz Simon:** > Hi Jake, Thank you for providing feedback! We're happy to hear that you love our fully automated, real-time U.S. payroll and tax compliance features! We appreciate your feedback and will work to improve the global localization and streamline the deployment process. ### 9. Very good product that is regularly improving **Rating:** 3.5/5.0 stars **Reviewed by:** Sandra R. | Human Resources Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about UKG Pro?** It is a web based product so it can be easily access anywhere with a smart phone. The mobile app is extremely useful for our employees. It's functionality is very logical and easy to teach to new users. Cognos reporting is also incredibly helpfulm and it's versatility helps us meet our needs as they change over time. The responsiveness of the Customer Success Team has also improved their response time in the last year. **What do you dislike about UKG Pro?** The Customer Success Site can still be frustrating to use. The categories and options presented when completing a support case are not as varied as in the past, making it difficult in some cases to "correctly" submit a case for assistance, and the AI/predictive text features get in the way when composing the description portion of a case. It would be more helpful to allow a user to finish typing and then allow the AI to offer assistance with refinement of the wording. When I am already dealing with a problem, dealing with a system that is acting like an over stimulated puppy just adds unnecessary stress to the situation. **What problems is UKG Pro solving and how is that benefiting you?** Employee File Management has allowed us to centralize employee documents, and we are also currently working on implementing a file feed with our medical records software vendor to automate updates for employee information. This will reduce data entry errors and save us time. ### 10. Aesthetically Pleasing and Highly Configurable HR Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nikeeya M. | HRIS Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** I truly appreciate how UKG Pro serves all aspects of HRIS for my company, including onboarding, document management, payroll, and benefits. The built-in standard reports are particularly valuable, streamlining the creation of reports necessary for auditing, ad hoc scenarios, and comprehensive data management. I find the software to be very aesthetically pleasing and easy to use, which enhances my experience significantly. Moreover, I highly value the customizable reporting feature in UKG Pro. Though it might require some time to master building reports from scratch, the potential to create limitless reports that offer valuable insights to my organization’s leaders is unparalleled. Overall, UKG Pro stands out as an exceptional tool in my professional toolkit. **What do you dislike about UKG Pro?** One area that could be improved in UKG Pro is the navigation process when dealing with new hires. Specifically, the challenge lies in not being able to easily jump back to a desired menu item. For example, if I need to make an edit to personal information while on step 8 of the new hire processing, I prefer the convenience of clicking directly on 'Personal Information' from the left menu panel, rather than having to click the back button multiple times to reach the desired section. **What problems is UKG Pro solving and how is that benefiting you?** I find UKG Pro simplifies HRIS tasks, supports onboarding, document management, payroll, and benefits. It offers customizable reporting, aiding in audits and data management. The built-in BI helps provide valuable insights, though navigating back menus in hiring processes could be improved. **Official Response from Alexandra Fischer:** > We're happy to hear that UKG Pro is helping to streamline performance management and document management, as well as simplify the payroll process for you. We understand your concerns about customer service and will work to improve our support experience. Thank you for sharing your thoughts with us. ### 11. Payroll Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Jenaro P. | Manager, Payroll Operations, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** The software is easy to use, with straightforward navigation and setup. Since it is designed specifically for payroll, all the necessary features are available in a clear and simple format. I also want to add that the customer support is great, always available and ready whether it is on a ticket case through the Community or a phone call through the Rapid Response number. **What do you dislike about UKG Pro?** One aspect I really dislike about Pro is that the "work from home" flag on the employee record seems to have no effect. When someone is working remotely, this setting doesn't do anything. Before switching to Pro, we used Oracle, and in that system, if the "work from home" flag was set to "Yes," the software would automatically use the employee's home address for tax calculations. **What problems is UKG Pro solving and how is that benefiting you?** With our previous software, Oracle, everything felt complicated. We basically needed to rely on a consulting firm all the time just to keep the system updated with regulatory changes. In contrast, UKG Pro is designed to handle these updates automatically, whether they involve taxes, salaries, or any other changes that require support. For me, the main advantage is the overall ease of use. **Official Response from Litz Simon:** > Hi Jenaro, thank you for sharing your feedback! ### 12. Powerful HRIS with Exceptional Analytics and Community Support **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle T. | Sr. HR Program & Compliance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** UKG Pro is my favorite all in one HRIS software. It's easy to navigate and learn for front end users, and as a System Administrator, I found it easy to pick up and learn. On the Pro side, Business Rules and other settings are easy to access and learn. It is easy to build skills by expanding knowledge into learning Platform Configuration. My favorite thing about UKG Pro is Business Intelligence aka People Analytics. The ability to customize reports and build robust calculations to fit business needs makes the tool incredibly valuable. I also really appreciate the UKG Community. The way users and UKG's experts interact in that space make it an incredibly powerful learning tool in addition to the UKG University. **What do you dislike about UKG Pro?** There have been some challenges in the past on the tax side of UKG; however, it appears that has been resolved. WFM Timekeeping is also a complex system from the configuration standpoint and there is a bit steeper of a learning curve for that system. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro has helped us centralize our HR, benefits, and payroll processes across multiple component companies, which has significantly reduced manual work and improved data accuracy. We use it to manage complex PTO accruals, benefits eligibility, onboarding, and multi-entity reporting all in one place. My favorite feature is the reporting. UKG’s People Analytics tools let me build real-time dashboards, forecast costs, and support cross-functional teams with insightful metrics. It's made reporting faster, more accurate, and far more impactful. Overall, UKG Pro allows our HR team to operate as a strategic partner by giving us the tools to streamline operations and deliver better data-driven decisions. **Official Response from Litz Simon:** > We're thrilled to hear that UKG Pro has been such a valuable tool for your organization! Thanks for your feedback! ### 13. Efficient Clocking with Room for Speed Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Scott Z. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about UKG Pro?** I find the punch in/punch out system well structured compared to other apps, making it very easy to clock in right off of our phones instead of using a manual system. This feature also effectively keeps track of timing, which is really helpful. I also like that UKG Pro offers many different available features. **What do you dislike about UKG Pro?** It's a little slow at times while it loads. If you're about to be late, you don't want it to go slow. Perhaps improved efficiency? **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro provides an easy system for clocking in and out, acting as a hub for employment-related tasks. It's simple to use on a phone and efficiently tracks timing. **Official Response from Litz Simon:** > Hi Scott, Thank you for taking the time to leave a review. Please help us to improve by providing more information on your experience at feedback@ukg.com. ### 14. All-in-One Convenience, But Slow Loads and Buried Features Can Frustrate **Rating:** 3.5/5.0 stars **Reviewed by:** Mapy B. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about UKG Pro?** UKG Pro makes my job easier because everything I need—pay, schedules, time off, and updates—is in one place, so I don’t have to chase down information. **What do you dislike about UKG Pro?** I find UKG Pro a bit frustrating when pages load slowly or when certain features feel buried in the interface, because it slows me down when I’m just trying to check something quickly between tasks. **What problems is UKG Pro solving and how is that benefiting you?** Everything—schedules, time off, and similar tasks—is centralized in one place, saving me time and reducing mistakes. It’s especially useful when I need to check something quickly or submit a request without waiting on a manager or HR. **Official Response from Litz Simon:** > Hi Mapy, Thank you for sharing your feedback on UKG. We're happy to hear that UKG makes your job easier by providing easy access to pay, schedules, time off, and updates. ### 15. UKG - For ALL Your HR needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Herpreet K. | Director, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about UKG Pro?** I've partnered with UKG for over 5 year and it's been bliss! My previous experiences with former HRIS vendors made me realized what I was missing out on and the customer service is top-notch. The frustration with previous vendors made me anxious. The rapid response team is helpful, understanding, and experts in their area of specialty. Whenever I contact UKG, I know that I will receive the best customer service possible. From Implementation to the present, things have only gotten better to experience how we can utilize their products and services. We're looking forward to our upcoming renewal **What do you dislike about UKG Pro?** I wish the Performance Review System was a bit more flexible and easier to work with. Additionally, a bit more assistance with understanding the BI module would be helpful **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro manages everything from onboarding to payroll, benefits admin, and HR overall. Made my life simpler and look forward to products updates that would further enhance the user and admin experience. I use UKG as my one stop shop for everything and it enables the user friendly for employees and not have to login into different systems. ### 16. Fosters Recognition with Intuitive Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa P. | Training Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about UKG Pro?** I find Mo to be incredibly beneficial for recognizing and appreciating my colleagues' hard work across the company. I love how Mo fosters a culture of recognition by allowing for both big events and small wins, ensuring everyone feels seen and valued. One of the standout features for me is the reward system, which provides a financial bonus for acknowledged efforts, significantly boosting morale, especially in the long-hours hospitality industry. The ability to easily set up nominations for employee of the month and quarter, along with tracking staff birthdays and anniversaries, ensures we never miss an opportunity for recognition. The recent updates have improved the user interface, making it easier to navigate, which I appreciate. The layout now allows me to track my activity and that of my team, encouraging participation. Mo's simplicity of use is a significant advantage and a key reason I would purchase it again. **What do you dislike about UKG Pro?** I encountered challenges and frustration earlier this year due to a big update to Mo that caused many functions to not work properly. Additionally, I dislike the inability to edit entries on Mo. Sometimes if I type something wrong or tag the wrong person, I have to start all over again, which is inconvenient. There is also a risk that some people might delete the entry and not repost it if they make an error. **What problems is UKG Pro solving and how is that benefiting you?** I find Mo enhances recognition and morale across the company by celebrating big events and small wins. It is easy to use and supports staff recognition, providing rewarding incentives and fostering ongoing motivation. **Official Response from Oana Fologea:** > We're thrilled to hear that you find Mo so valuable for recognising your colleagues and staying connected across different locations and departments. Thank you for being a dedicated user of Mo, Lisa! ### 17. All-in-One, User-Friendly HR Solution That Simplifies Payroll and Attendance **Rating:** 4.0/5.0 stars **Reviewed by:** Rishav S. | Assistant Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about UKG Pro?** The application offer All in one HR solution which simplifies employee management, payroll, processing and capturing attendance. It is user friendly and self service feature allow users to easily access payslips and can apply leaves easily. **What do you dislike about UKG Pro?** Sometime system get bit slow when multiple users use the application at same time. Some feature have multiple steps which is little complicated for new user. **What problems is UKG Pro solving and how is that benefiting you?** It helps streamline HR process by centralizing employee data, automating HR payroll and improving attendance tracking. It helps to reduce manual tracking, reduce errors and saves time and improve overall productivity. **Official Response from Litz Simon:** > Thank you for your feedback, Rishav! ### 18. Terrible Support and Clunky Reporting That Feels Like Learning to Code **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about UKG Pro?** I felt certain things were customizable that I liked, business rules, user defined fields, etc. that I actually really appreciated. It wasn't only during configuration. I was a super user and used UKG Pro daily, almost all day long so I got very familiar with the system. **What do you dislike about UKG Pro?** The customer service team was terrible... We would place tickets for help and would hear back maybe in 3-4 days and then when they would get back they would either just give us an article to find it ourselves (even though we already looked) or be told that they couldn't help us and it had to go to another team. The reporting sucked, it wasn't user friendly at all and I felt like I basically had to learn code in order to run or create a report. I felt like it was 500 systems all built together and wasn't very seamless at all. **What problems is UKG Pro solving and how is that benefiting you?** HR & Payroll ease of use **Official Response from Litz Simon:** > We apologize for the poor experience you had with our customer service team. We are constantly working to improve our response times and the quality of support provided. We appreciate your feedback and will use it to make necessary improvements. ### 19. Phatform’s User-Friendly Interface Makes It Easy to Get Started **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Branch Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about UKG Pro?** Phatform is user-friendly and easy to use, with a straightforward interface that makes it simple to get started. **What do you dislike about UKG Pro?** On the login page, the Employer ID and User ID fields are confusing and not clearly distinguished. **What problems is UKG Pro solving and how is that benefiting you?** I use it to stay up to date on payroll information and to manage the application of leave. **Official Response from Litz Simon:** > Hi Brian, Thank you for leaving a review! ### 20. Accurate Check Calculations and Overtime Estimates Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** emile d. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about UKG Pro?** The ability to see and calculate checks and also estimate the overtime on the checks **What do you dislike about UKG Pro?** Sometimes the site is slow when it comes to loading up information in certain section **What problems is UKG Pro solving and how is that benefiting you?** Basically they providing information about checks tax information is also very easy to access thanks to the app ### 21. UGK PRO ALL STAR **Rating:** 4.5/5.0 stars **Reviewed by:** JUSTIN D. | RFT CCO Supervisor, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about UKG Pro?** The best thing about UKG Pro is its ease of use. I can simply send my CSRs a link to the platform without any instructions, and they are able to find their pay stubs, W-2 or W-4 forms, change their direct deposit information, and even use the Model My Pay tool. This tool helps them estimate how much their paycheck will be if they receive bonuses, work overtime, or adjust their tax bracket or number of dependents. Overall, it makes managing payroll and personal information straightforward for everyone. **What do you dislike about UKG Pro?** One drawback is that logging into the site requires the use of the authenticator app. While this does enhance security, my team consistently encounters difficulties with this aspect of the app's login process. **What problems is UKG Pro solving and how is that benefiting you?** This tool simplifies payroll management for new hires, making the process both easy and transparent, particularly when it comes to administering payroll benefits and handling data management. Additionally, it offers the capability to deliver real-time analytics and user dashboards. ### 22. A Lifesaver for Managing Finances and Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqi P. **Reviewed Date:** December 09, 2025 **What do you like best about UKG Pro?** I appreciate that as an employee at the credit union, I can log in to work daily and see my paycheck information all in one place on our back-office site. Interacting with HR and managing my benefits is really convenient. I also love using the UKG Wallet, which lets me get an advance on my paycheck instantly, which has been a lifesaver for unexpected moments. The platform is really cool and easy to use, and I can even download the app on my personal phone to have access away from work. It was very easy to set up, and I like being able to get immediate advances on my income before payday. **What do you dislike about UKG Pro?** I don't have any dislikes at this time. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro to log into work, access paycheck info, manage benefits, and interact with HR in one place. UKG Wallet offers instant paycheck advances for emergencies, which is a lifesaver. It's easy to use and accessible on my phone. **Official Response from Litz Simon:** > We're thrilled to hear that UKG Pro has been a lifesaver for managing your finances and benefits at the credit union! Thank you for sharing your positive experience! ### 23. Easy to Navigate with a Clear, Well-Laid-Out Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Randi P. | Payroll and Benefits Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about UKG Pro?** easy to navigate, things are laid out clearly. **What do you dislike about UKG Pro?** a lot of sections - i wonder if things could be combined onto one screen? **What problems is UKG Pro solving and how is that benefiting you?** always coming out with new improvements, benefits me by making things easier and employees can find things easily. **Official Response from Litz Simon:** > We're glad to hear that you find UKG Pro easy to navigate with a clear interface. Thank you for your feedback! ### 24. Review of UKG Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Shalena C. | Manufacturing Engineer & CAD Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UKG Pro?** UKG pro is easy to submit and approve time off requests. It is relatively easy to change time schedules on demand. I don't have other products to compare it against from a time management perspective, but it works well for our use here. **What do you dislike about UKG Pro?** I haven't really had a bad experience with UKG pro so far, but I also only really use it for fairly basic things. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro keeps track of the hourly employees time that I have under me, I am able to easily manage there time schedule if needed and approve PTO and Vacation requests. It sends automated emails for easy approval for these requests and weekly reminders for reviewing and approving any open time sheets which is nice as I do not always remember to go in until I see those reminders. ### 25. Seamless HR Platform With Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Corey C. **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I find UKG Pro extremely valuable as it serves as our core HRIS and payroll platform, integrating seamlessly into our operations. It enables us to efficiently support both our national manufacturing staff and corporate office through its recruitment, onboarding, HR administration, and payroll functionalities. The seamless system and cohesive user experience it offers truly stand out, ensuring simplicity and ease of use across the various HR processes. The quality of support provided is excellent, and having the support tailored to the value of the service and product is crucial for us. For a manufacturing company constantly adjusting to order volumes and expanding our hiring needs, UKG Pro provides a centralized platform that simplifies managing payroll, benefits, and HR support across all users in the United States, making these complex tasks much more manageable. **What do you dislike about UKG Pro?** While the engagement model with support is beneficial as it assigns teams to assist, it lacks a personal touch, likely due to the growing scale of the company. I feel it would be more effective if UKG had company-specific templates, detailing the specific services used, to enhance the personalization of support interactions. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro supports our recruiting, onboarding, HR administration, and payroll efficiently. It offers a seamless system that simplifies managing pay and benefits across the US, making HR tasks easier for our expanding manufacturing staff and corporate office. **Official Response from Litz Simon:** > Hi Corey! We're thrilled to hear that UKG Pro has been valuable in streamlining your HRIS and payroll operations. We appreciate your feedback! ### 26. Reliable Benefits Administration with Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Joesan S. | Sr. Manager - Benefits and Wellness Partner **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I appreciate UKG Pro's highly reliable and customizable benefits administration that significantly helps in managing eligibility, enrollments, and carrier feeds efficiently. The strong customization options are particularly valuable, as they allow me to tailor the system to meet specific requirements regarding benefits. I also find the reporting tools essential, making audits and compliance straightforward and manageable, thereby supporting a smooth employee experience and efficient backend benefits management. The user interface of UKG Pro stands out as one of its best features; it is noticeably easy to navigate, thanks to well-designed buttons and general accessibility, which make using the software seamless and intuitive. UKG Pro also impressed me with its modern capabilities, making it a desirable upgrade from our previous product, and the initial setup process was notably easy. Overall, these features contribute to a very positive user experience, which is why I would highly recommend UKG Pro to friends or colleagues. **What do you dislike about UKG Pro?** Some modules in UKG Pro feel dated and require extra navigation, which can be cumbersome when troubleshooting carrier feeds and updating plan configurations in the Benefit Hub. Although customer support is generally helpful, the resolution times can vary, especially with more complex issues. Additionally, UKG Pro faces a challenge when trying to integrate or 'speak' to all components within the system, which can hinder seamless operations across different functionalities. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro streamlines benefits administration with strong customization and reliable reporting tools, enhancing compliance and employee experience, though some navigation aspects require improvement. **Official Response from Litz Simon:** > Hi Joesan, Thank you for sharing your feedback! We're glad to hear that our benefits administration features bring value to your daily workflow! ### 27. Empowers Payroll with Precision and Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jimena F. **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I really like that UKG Pro offers powerful and reliable tools that make even the most complex payroll processes easier to manage. The platform's intuitive, flexible system is full of robust features that support NCM's needs. UKG Pro provides a wealth of resources, including documentation and training tools, as well as direct access to experts, which has greatly enhanced our ability to navigate and optimize the system. Their flexibility and commitment to understanding and supporting client needs are truly commendable. The automation features significantly reduce manual work and minimize the risk of errors, reliably handling tasks like calculating taxes, deductions, and accruals, even in more complex situations such as multi-state or Canadian payroll. I appreciate the real-time updates and built-in compliance checks, which help ensure accuracy before payroll is submitted. The system offers me the capacity to solve issues and make things happen in payroll, which is a testament to its effectiveness and reliability. **What do you dislike about UKG Pro?** I find that while reporting is powerful in UKG Pro, some reports could be more flexible or easier for non-technical users to customize. Additionally, occasionally during heavy payroll cycles, the system can be slower. Although these aren't major obstacles, enhancements in these areas would make day-to-day tasks even smoother. The initial setup was also challenging for some team members, especially after transitioning from a different platform that did not offer the same level of support. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro for streamlining payroll and employee management. It automates tasks, reducing errors, and provides resources and support for system optimization. The platform's flexibility and robustness support diverse payroll needs, including multi-state and Canadian requirements, enhancing overall efficiency. **Official Response from Litz Simon:** > Hi Jimena, we're delighted to hear that UKG Pro's automation features and real-time updates have helped streamline your payroll management. Thank you for your feedback! ### 28. Highly Reliable, 24/7 Availability **Rating:** 5.0/5.0 stars **Reviewed by:** Marcela M. **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I truly appreciate UKG Pro's availability, as it is almost never 'off duty' and is always accessible whenever I need to verify information regarding our hourly employees. This ensures that I can effectively handle any potential issues promptly. I am particularly satisfied with the functionality of the 'My Employees' and 'Time Management' tabs, which are incredibly valuable to me. They provide most of the information I require, making my job easier and more efficient. I am so pleased with UKG Pro that I cannot think of any aspects of it that malfunction. This reliability, combined with its user-friendly features, contributes significantly to my confidence and satisfaction with the product. **What do you dislike about UKG Pro?** I wish I could also be able to verify information regarding my salaried team members, but I understand there are limits based on my position in the company. The initial setup of UKG Pro was hard because we didn't know all the capabilities at the beginning, and we made a lot of mistakes. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro to verify employee information and resolve pay discrepancies efficiently. It ensures team members' concerns are addressed promptly, staying available at all times. **Official Response from Litz Simon:** > We're thrilled to hear that you find UKG Pro's availability and functionality valuable for managing your employees. We appreciate your feedback! ### 29. Effortless Team Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Glenny S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I love the excellent customer support that UKG Pro offers, as they handle my concerns effectively and respond quickly whenever I need assistance. Their responsiveness provides a smooth and stress-free user experience. The user-friendly and intuitive interface of UKG Pro stands out to me, making it easy to navigate and manage complex tasks without any hassle. This usability significantly contributes to making my team more efficient, as we can track services to other team members effortlessly. Additionally, despite having a complex setup owing to our company's full suite, I found the initial setup with UKG's technical assistance to be very manageable, which speaks volumes about the support quality they provide. **What do you dislike about UKG Pro?** I would love to see more improvement in Performance Reviews. There are many ways to make this module more user-friendly and less time-consuming. The feedback form should be dynamic and easy to adapt to roles. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro for people management, making my team more efficient, and tracking services. The tool is intuitive, with responsive support, enhancing our HR activities. **Official Response from Litz Simon:** > Hi Glenny, we're thrilled to hear that you love our excellent customer support and find our interface user-friendly and intuitive! Thank you! ### 30. Comprehensive HCMS with Room for AI Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Amélie C. | Analyste, système de gestion du capital humain **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I find UKG Pro transformative as it allows everything related to human capital management to be housed in one location, making our processes smoother and more interconnected. This integration simplifies our work and boosts efficiency across various departments, such as payroll, performance, salary reviews, HRSD, and recruiting. Additionally, I appreciate the supportive community, which provides quick access to information and resolves queries promptly. These features collectively enhance how we function and collaborate within our team, leading to improved productivity. The initial setup of UKG Pro was straightforward, further easing our transition to this comprehensive system. **What do you dislike about UKG Pro?** I feel that the AI capabilities within the UKG Pro performance module should be more enhanced. This improvement would help managers better conduct and evaluate objectives, set goals, and carry out performance reviews more effectively. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro for payroll, performance, salary reviews, HRSD, and recruiting, benefiting from having everything in one place, which enhances team efficiency. The community provides quick information and answers, further supporting my tasks. **Official Response from Litz Simon:** > Hi Amélie, it's great to hear that UKG Pro has been beneficial for your payroll, performance, salary reviews, HRSD, and recruiting needs! Thank you for your feedback! ### 31. Comprehensive HR Suite, But Slow Performance and Inconsistent Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about UKG Pro?** Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to reach but getting a consistent or accurate answer is entirely a different experience **What do you dislike about UKG Pro?** UKG represents a combination of Ultipro and Kronos and it shows. The systems are not well meshed and often system is slow and unresponsive and data is inconsistent. Support is not helpful when troubleshooting these issues. The reporting system is antiquated and horrendously slow **What problems is UKG Pro solving and how is that benefiting you?** As long as Ultipro is set up accoridng to Ultipro's specific best practices, it does a decent job recording many facets of an employee's life cycle at the company. The HCM product and UKG pro are relatively good, it's just connection to other features are unreliable and feels like totally different worlds **Official Response from Litz Simon:** > Hi! We appreciate your feedback and apologize for the issues you've experienced with our system and support. We are constantly working to improve performance and consistency, and we value your input in this process. ### 32. User-Friendly Payroll Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I find UKG Pro very user-friendly, which makes handling payroll for our 800 employees much simpler. Whenever I have questions, the availability of multiple support options like a direct line and service requests is incredibly helpful. Additionally, I appreciate how UKG Pro has recently enhanced the PTO module. This update assists managers in easily approving PTO requests, as they can see pending requests directly on the timesheet, streamlining the approval process. I also value how UKG Pro solves our tax issues and allows us to configure any reports we need by simply submitting a case. The initial setup of the system was also remarkably easy, with on-site assistance available to guide us through the process. **What do you dislike about UKG Pro?** We do not have issues with UKG **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro solves our tax issues, facilitates payroll processing for 800 employees, and helps configure needed reports easily by submitting a case. **Official Response from Litz Simon:** > Hi Chris, thank you for taking the time to leave a review. We appreciate your feedback! ### 33. Easy Time Tracking and Integration, But Editing Timecards Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Elman M. | Team Lead, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about UKG Pro?** Time tracking is easy, to see your team information is great, easy to implement, easy to integrate also, customer support is alright, not great but not terrible. **What do you dislike about UKG Pro?** To edit the timecards is extremely difficult, since there is not auto-save, and a minimal error deletes all your information, it is extremely slow to load, to read PTO information is very frustrating since it is not always accurate. And recently I have been seeing randoms ads whenever I log in. **What problems is UKG Pro solving and how is that benefiting you?** Mostly, payment issues, team organization, team information and performance reviews are made through UKG. **Official Response from Litz Simon:** > Hi Elman, Thank you for taking the time to leave a review. We're glad to hear that you find our time tracking and team information features helpful. ### 34. Straightforward and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda B. | Sales Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UKG Pro?** UKG is straight forward and easy to use. It is uncomplicated in regards to navigation. **What do you dislike about UKG Pro?** sometimes the opening of a separate window in inconvenient. **What problems is UKG Pro solving and how is that benefiting you?** easy to pull up documents like tax forms and current pay. **Official Response from Litz Simon:** > We're glad to hear that you find UKG Pro straightforward and easy to use! ### 35. Timekeeping Made Easy, But Time Code Editing Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Sara O. | Admin Aide, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about UKG Pro?** It's helpful to have a desktop and app version for timekeeping. **What do you dislike about UKG Pro?** There should be an easier way to fill out time codes. The system saves previously used codes, but there's no way to choose a previously used code and alter it. So if you just need to change one aspect, it would be way faster to use a previous code but that's not possible. **What problems is UKG Pro solving and how is that benefiting you?** It keeps track of an immense amount of different types of account codes for timekeeping. Each segment of time can be coded many different ways. ### 36. Complexity and Integration Woes **Rating:** 0.5/5.0 stars **Reviewed by:** Jan M. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about UKG Pro?** I do not care for UKG **What do you dislike about UKG Pro?** I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn't great, and integrations don't work as well. It doesn't integrate well with any other software, so I don't use it with other tools. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro creates more problems than it solves, being difficult to use with issues in data entry and payroll processing. It also lacks good customer service and integration with other software. **Official Response from Litz Simon:** > Hi Jan, we appreciate you taking the time to provide us your feedback and are sorry to hear that UKG is not meeting your expectations. We take customer feedback seriously and would like to gather additional information regarding your dissatisfaction. Please contact us at feedback@ukg.com. Thank you! ### 37. Excellent tool for tracking hours worked on projects **Rating:** 5.0/5.0 stars **Reviewed by:** Andres C. | Manufacturing engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about UKG Pro?** It is an easy tool to track and assign the hours put into each of the projects we have in the company, so the correct allocation of funds and budget is put into each one. It can also be used to request and approve vacation time, or bereavement time, etc. Very easy to use, so very little learning is required. **What do you dislike about UKG Pro?** Normally each payment period time you have to assign the project id numbers; it doesn't save them for the next time, so you have to learn them, or if they are too long, have the written somewhere. **What problems is UKG Pro solving and how is that benefiting you?** It helps me easily know how many free days I have and easily request the time off and have it approved my superiors. Also, it helps to track how much time is put into each project, so the finance department knows from which budget to take the money for the payroll depending on the hours worked in each project. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 38. Easy PC & Mobile Clock-In/Out Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about UKG Pro?** That it allows for logging in and out from a PC or a cellphone. **What do you dislike about UKG Pro?** Often times UKG has not updated and is not accessible when you need to log in or out from work. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro allows for benefits and the timeclock to be available in a single platform. ### 39. Effortless HR Management That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** Sajid F. | Workforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about UKG Pro?** I like that UKG Pro makes everyday HR tasks easy for everyone. Employees can check their pay, update their info, and handle small requests on their own. It keeps everything organized and saves a lot of time for the whole team. **What do you dislike about UKG Pro?** Sometimes it takes a little time to learn where certain settings or options are, especially for new users. Once you get used to it, things make more sense, but the first few days can feel a bit confusing. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro helps keep all our people data in one place, which makes work much easier. It takes care of things like payroll, time, and employee records without a lot of manual steps. This saves time for our team, reduces mistakes, and helps everyone get what they need faster. **Official Response from Litz Simon:** > Thank you for sharing how UKG Pro is helping streamline your HR processes and save time for your team! ### 40. Powerful Payroll Solutions, But Too Many Support Tickets and Extra Fees **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about UKG Pro?** It has a lot of complex issues covered for payroll. Almost anything that I need to do no matter how convoluted it is, they have a solution for. They also have great training options, whether live via zoom, or recorded. I basically learned how to do payroll from these trainings. **What do you dislike about UKG Pro?** The endless service tickets. I want one person/phone number to call and deal with one service person. Maybe they need to research it, get back to me. But the endless service tickets are insane. Plus they tend to nickle and dime you to death on almost everything. And we were promised ease of state taxes, and it has been nothing but problems. **What problems is UKG Pro solving and how is that benefiting you?** They deal with taxes, payment, etc, as TPA, and once it is up and running correctly, it is great. **Official Response from Litz Simon:** > Thank you for sharing your experience. We are committed to resolving any issues with state taxes and ensuring that UKG Pro continues to provide a beneficial solution for your payroll needs. ### 41. Great HR Tool with good global support **Rating:** 4.5/5.0 stars **Reviewed by:** Saran P. | Lead, HRIS Analyst, Commercial Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about UKG Pro?** UKG is a great HRIS tool with support across various countries. Though some of the features such as attendance, PTO tracking and payroll are limited to the US market, there are some great modules like PeopleAssist, DocuManager and Performance Management that helps and supports other global locations. The ease of being able to customize and create modules with in UKG along with thier support to get integrated with many external tools gives the edge. **What do you dislike about UKG Pro?** Having limited options of modules for global locations (Such as India and other countries) could be improved by extending the support or by tying up with vendors that could be integrated with UKG to support the specific countries will be helpful **What problems is UKG Pro solving and how is that benefiting you?** Being the one solution for many requirements, such as ATS, Employee tracking system, HRIS and others help to manage and maintain all the employee data with in UKG. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 42. All-in-One Tool with Effortless Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina G. | Assistant Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about UKG Pro?** It's easy to navigate and has a ton of tools in one program. **What do you dislike about UKG Pro?** The only thing that I wish was different is that I wish all options were available within the app. **What problems is UKG Pro solving and how is that benefiting you?** The fact that we have so many applications integrated into one system makes it easier for employees to gain access to whatever they need with just one log in. ### 43. Simple and Efficient HR Self-Service Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about UKG Pro?** UKG Pro allows me to easily manage my profile, request time off, track my attendance and download payroll documents, all without needing to depend on HR. **What do you dislike about UKG Pro?** Some features are not especially intuitive, so it can occasionally require a few additional clicks to find particular information or complete simple tasks. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro removes the dependency on HR for accessing basic information such as payslips, leave balances and personal details. By consolidating all this data within a single, centralized platform, it not only saves time but also greatly enhances the efficiency and convenience of managing routine tasks. **Official Response from Litz Simon:** > Hi! Thank you for sharing your experience with UKG Pro. We're pleased to hear that it has helped you become more independent in managing your HR-related tasks. ### 44. Unmatched Experience with UKG Pro—The Best in the Business **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | HRIS Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about UKG Pro?** I've supported clients on behalf of UKG aka Ultimate Software for over 18 years + and there is no other system that compare to UKG Pro including BI... **What do you dislike about UKG Pro?** Thus far I haven't experienced any dislikes with UKG Pro **What problems is UKG Pro solving and how is that benefiting you?** Currently, UKG is implementing another level of MFA, therefore my company does not have to implement this process across the company, and I can't wait to see all the new features included with SSO and the upcoming MFA being rolled out. **Official Response from Litz Simon:** > Thank you for your feedback! ### 45. UKG Pro: A One-Stop Shop for Everything HR **Rating:** 4.0/5.0 stars **Reviewed by:** Brett W. | Assistant Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about UKG Pro?** UKG Pro is a one-stop shop for everything HR related. **What do you dislike about UKG Pro?** UKG can be difficult to navigate to fine certain pages. **What problems is UKG Pro solving and how is that benefiting you?** UKG makes viewing payroll information and employee information very easy. **Official Response from Litz Simon:** > Hi Brett, we're glad to hear that you find UKG Pro to be a one-stop shop for all your HR needs! ### 46. Robust, Feature-Rich Platform with Tons of Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Iontra I. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about UKG Pro?** Lots of integrations, and it feels robust with plenty of features to work with. **What do you dislike about UKG Pro?** can be a little confusing at times and takes time to get used with it **What problems is UKG Pro solving and how is that benefiting you?** Payrolls, performance **Official Response from Litz Simon:** > Hi Iontra, Thank you for taking the time to leave a review! We appreciate your feedback. ### 47. Efficient and User-Friendly Time Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Leanna J. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about UKG Pro?** I use UKG Pro for clocking in and out and tracking time card activity. It's great for tracking employee time and hours. What I like most about UKG Pro is its ease of use and that it's easy to understand. It makes it valuable by being a time saver and helping all workers have access to the program. The initial setup was super easy. **What do you dislike about UKG Pro?** Log in process should be simplified **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro for clocking in and out, tracking time card activity, and accurately tracking employee time and hours. It's easy to use and saves time while ensuring everyone has access. **Official Response from Litz Simon:** > Thank you for sharing your experience with UKG Pro. We appreciate your feedback about the login process and will take it into consideration for future improvements. ### 48. Senior Manager Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy T. | Senior Manager Payroll, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about UKG Pro?** It is intuitive and easy to use. I like that it has user defined fields that we can customize for our business needs. **What do you dislike about UKG Pro?** Sometimes it is difficult to get a timely response on a ticket/question from customer service. **What problems is UKG Pro solving and how is that benefiting you?** We have just started implementing WFM (Workforce Management) to replace UKG Ultipro Time Management (UTM) and we are excited about the improvements that moving to that platform should bring around for our employees and our managers. **Official Response from Litz Simon:** > Hi Wendy, thank you for sharing your experience with UKG Pro! ### 49. Seamless HR Management with Minor UI Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about UKG Pro?** I appreciate that UKG Pro is very seamless and easy to use, making my tasks much more manageable. Its issues resolution is quick, which I find very satisfying. The implementation was straightforward, which worked really well for us. I love the mobile app feature, as it enhances usability significantly by allowing access to important functions on the go. Moreover, the ability to approve time schedules and have all data centrally organized in one place is incredibly efficient and helpful. The pending pay feature is another excellent aspect that helps me keep track of payments, providing comprehensive oversight. Overall, UKG Pro is a really good HR payroll tool that has proven to be highly time-saving, aiding in streamlining my workflow. **What do you dislike about UKG Pro?** I think the UI can be improved a little. It's a little tough once in a while to navigate on the platform. So maybe that is something that could be streamlined. **What problems is UKG Pro solving and how is that benefiting you?** I use UKG Pro to manage document submissions, track tasks, approve team schedules, and access centralized data effortlessly. The mobile app enhances usability, and the pending pay feature efficiently manages payments, making it a seamless and time-saving HR payroll tool. ### 50. Always-Accessible Training Videos buts need better training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about UKG Pro?** The training videos and other recordings that are always accessible **What do you dislike about UKG Pro?** Some of the training just jump around and don't explain the process **What problems is UKG Pro solving and how is that benefiting you?** The new look is easier to navigate ## UKG Pro Discussions - [What is UltiPro system?](https://www.g2.com/discussions/what-is-ultipro-system) - 58 comments, 3 upvotes - [Can an employee have multiple direct deposits?](https://www.g2.com/discussions/direct-deposits) - 3 comments, 2 upvotes - [Is the benefit data entry just data entry or will we have to start interfacing with the providers?](https://www.g2.com/discussions/data-entry) - 2 comments, 2 upvotes - [Does an employee deduction automatically come out of a check?](https://www.g2.com/discussions/employee-deduction) - 3 comments, 2 upvotes - [I'm having difficulty navigating UKG Pro's scheduling system. Could someone provide some tips or guidance?](https://www.g2.com/discussions/i-m-having-difficulty-navigating-ukg-pro-s-scheduling-system-could-someone-provide-some-tips-or-guidance) - 2 comments, 1 upvote - [View UKG Pro pricing details and edition comparison](https://www.g2.com/products/ukg-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A12%3A51+-0500&secure%5Bsession_id%5D=416707f8-f969-4aee-b4e2-825c5e415a7a&secure%5Btoken%5D=13002f98eb65ea1b290798c0f6bb672dcdff0cd2eff0381e584da65e600ffbfd&format=llm_user) ## UKG Pro Integrations - [15Five](https://www.g2.com/products/15five/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [CloudApper™](https://www.g2.com/products/cloudapper/reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 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[Payfactors](https://www.g2.com/products/payfactors/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Veeva Vault](https://www.g2.com/products/veeva-vault/reviews) - [WEX Benefits](https://www.g2.com/products/wex-benefits/reviews) ## UKG Pro Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Basics** - Reporting - Interoperability - Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Platform - Compensation Planning** - Compensation Budgeting - Merit Cycle Planning - Pay Transparency - Automated Compliance - Reward Structuring - Compensation History **Fatigue Management - Fatigue Risk Management** - Education and Training Modules - Work Schedule Analysis - Fatigue Monitoring - Wearable Device Support - Customizable Risk Models - Alerts and Notifications **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Additional Functionality** - Portal - Dashboard **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Generative AI** - AI Text Summarization **Additional Features - Compensation Planning** - Reporting Capabilities - Workflow Automation - Integrations **Platform Capabilities - Fatigue Risk Management** - Reporting and Analytics - Fleet Management Integrations - Mobile Support **Task Automation - AI Agents for HR** - Autonomous Task Execution **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Content** - Automation - File Sharing **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Data** - Dashboards And Reports - Historical Data **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Mobile Time Tracking** - Time Tracking **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top UKG Pro Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 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