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TheySaid Reviews & Product Details

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Seller

Theysaid inc.

Discussions

TheySaid Community

Languages Supported

English

Product Description

TheySaid.io is a customer feedback management platform that uses AI to help revenue leaders, product managers, and customer success teams collect, analyze, and act on customer feedback to drive growth and improve customer experiences. The platform leverages innovative survey methods, including AI-powered surveys, to deliver deeper insights into customer journeys and behaviors, enabling businesses to make data-driven decisions that enhance customer retention and revenue growth. Key Features: - AI-Powered Surveys:Uses AI to create dynamic and personalized surveys that adapt to respondent inputs in real-time. - Journey-Based, Conversational Surveys: Follow the customer's journey to collect relevant and engaging feedback. - Customer Perception Value (CPV) Score/Metric: Quantifies customer perception and satisfaction for clear communication. - Smart Question Recommendations: Suggest relevant questions based on data and feedback trends. - Advanced Analytics and Reporting: Provides robust tools for identifying trends and generating customizable reports. - Integration with Existing Systems: Integrating with CRM and other systems ensures a unified view of customer feedback.

Overview by

Lihong Hicken

Pricing

Pricing provided by TheySaid.

Free

50 Responses Per Month

Essential

$49.00

250 Responses Per Month

View More Pricing Information

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TheySaid Media

TheySaid Demo - AI-recommeded questions based on URL

All you need is your company website to generate personalized survey questions for your business, allowing you to launch relevant and impactful surveys quickly.

TheySaid Demo - Send survey data to your existing channels

seamless integration of survey data with your existing business channels, ensuring a unified and efficient approach to managing customer feedback. This feature allows you to automatically send survey responses and insights directly into your preferred CRM, customer support tools, and other busine...

TheySaid Demo - Customers Interact with an AI Conversational Survey

Engaging and dynamic way for customers to share their feedback. Leveraging advanced AI technology, these surveys are designed to adapt in real-time based on the respondent's inputs, creating a personalized and interactive experience.

TheySaid Demo - Instant and Actionable Customer Feedback

Provides robust tools for identifying trends and quantifying customer value.

TheySaid Demo - World's 1st Conversational AI surveys

Combine survey + Chat bot to dive 10x deeper insights than traditional static survey.

TheySaid Demo - Journey based Pulse surveys

We break down the boring long form survey questions to 1 question each and 4-18 questions a year and place it in your existing communication with customers, either via your existing newsletter, popup product surveys or exit interviews. Making survey from one off project to always listening throug...

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Oleksandr A. G.

Senior Project Manager

Enterprise (> 1000 emp.)

6/24/2025

"Good insights and reports"

5/5

What do you like best about TheySaid?

AI technology integrated to streamline decision making Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Probably lack of integrations with other platforms, unlike Microsoft Forms for example Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

8/5/2025

"Awesome!"

5/5

What do you like best about TheySaid?

AI was adaptive and coherent and insightful Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

nothing really, im not that picky. just want something that works. and this did Review collected by and hosted on G2.com.

Verified User in Research

Mid-Market (51-1000 emp.)

7/15/2025

"A new AI tool for streamlined survey creation"

5/5

What do you like best about TheySaid?

The use of AI to create surveys is a powerful tool that will make the process so much easier and less time-consuming. Kudos to you. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

The analytics section could use a little bit more explanation Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/15/2025

"Excellent Tool"

5/5

What do you like best about TheySaid?

The platform was easy to use to generate and analyze surveys. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Nothing, it was terrific and super user friendly. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

7/15/2025

"Survey Review"

4.5/5

What do you like best about TheySaid?

I like how Ai consolidates feedback and makes it easy to digest. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

The list style makes things a little daunting to review. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

9/10/2024

"Conversational Feedback Tool with Amazing Insights"

4.5/5

What do you like best about TheySaid?

What really stands out with TheySaid is how it transforms the feedback process from a traditional survey into an actual conversation. Instead of customers just clicking through standard questions, the AI asks follow-up questions that feel relevant and personalized. This keeps the conversation flowing naturally, and often, you end up getting insights you wouldn’t get from a static survey. It feels like they’ve taken the best parts of customer engagement and built it into the survey process.

The most helpful part of TheySaid is the detailed insights it delivers without any extra effort. The AI digs into responses, pulling out the key themes and action points automatically. This makes it easy to get actionable data from customer feedback without spending hours reading through responses. Plus, being able to integrate the surveys into different touchpoints—whether it's on the website, in emails, or even post-purchase—means you can engage customers when they’re already interacting with your brand. It’s super flexible and adapts well to different use cases.

The biggest upside is how engaging it is for both the company and the customer. Customers appreciate being able to give more context to their answers, and it feels like they’re really being heard. The follow-up questions from the AI capture that deeper layer of feedback, which is often the most valuable for making product or service decisions. The setup process is also really smooth—everything from implementation to customizing the surveys can be done without much hassle. This is especially useful for small teams that need powerful tools but don’t have time for a long learning curve.

If I never need anything, the customer support is top notch. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

One thing that could be improved is the customization of the surveys. While the AI does an excellent job with follow-up questions, there’s still room for more flexibility in creating specific question templates for different types of feedback. It would also be nice to see more direct CRM integrations to streamline the flow of insights into our existing systems.

While the AI performs really well in most cases, there are moments when it doesn't quite capture the full context of a customer's response. This is rare, but when it happens, it can feel like the conversation stalls a bit. Additionally, although the summaries are excellent, it would be helpful to have more control over how the data is visualized and accessed.

Overall, this is a minor issue, but I wanted to be thorough with my review. Review collected by and hosted on G2.com.

What problems is TheySaid solving and how is that benefiting you?

TheySaid is solving the challenge of gathering actionable, in-depth customer feedback in a way that is both efficient and engaging. Traditional surveys often lead to shallow or incomplete responses, while TheySaid’s conversational approach engages customers more effectively, leading to richer, more detailed insights. The ability to ask follow-up questions tailored to the customer’s initial responses helps uncover the underlying reasons behind feedback, which is something that’s hard to achieve with standard survey tools. Review collected by and hosted on G2.com.

Chris H.

Chief Productivity Officer

Mid-Market (51-1000 emp.)

7/25/2024

"Surveys that add value to the company AND the customer"

5/5

What do you like best about TheySaid?

TheySaid AI is a real wow experience. After customers answer a one-question survey, they're dropped into an AI experience where the AI asks really awesome probing questions, but also responds to customer questions. We address about 40% of customer concerns within AI and get calls scheduled another 30% of the time. So it's not just a survey, it's an entirely new engagement channel with customers. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

TheySaid has the ability to send one-question surveys to customers throughout their journey, but the AI feature isn't integrated into that Product yet, which is a super bummer. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

7/15/2025

"Great Survey Tool"

5/5

What do you like best about TheySaid?

Analytics are great, AI help is awesome. Well organized site Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Nothing I can think to, very easy to use Review collected by and hosted on G2.com.

Ivan A.

Head of Design

Small-Business (50 or fewer emp.)

7/22/2024

"Love the AI Survey feature!"

5/5

What do you like best about TheySaid?

I love how TheySaid.io’s AI Survey makes feedback feel personal and engaging. The AI asks follow-up questions that get to the heart of my responses, making it feel like a real conversation. This approach gives more detailed and useful insights, which is a big step up from traditional surveys. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

I don’t have many complaints. The only thing I’d like to see is more options for customizing the survey questions to fit specific needs better. Review collected by and hosted on G2.com.