--- title: TheySaid Reviews meta\_title: 'TheySaid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how TheySaid works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 81 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TheySaid Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TheySaid but has limited features. Are you part of the TheySaid team? [Upgrade your plan](https://my.g2.com/theysaid-inc-theysaid/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses * * * Seller [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) Discussions [TheySaid Community](https://www.g2.com/products/theysaid-inc-theysaid/discuss) Languages Supported English Solution Type All-in-One Overview by Lihong Hicken Show More ## Pricing Pricing provided by TheySaid. ### Free Free 50 Responses Per Month ### Essential $49.00 250 Responses Per Month [ View More Pricing Information ](https://www.g2.com/products/theysaid-inc-theysaid/pricing) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ View All Alternatives ](https://www.g2.com/products/theysaid-inc-theysaid/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## TheySaid Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") ES Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 7/24/2024 "Easy and Effective AI Surveys" 5/5 What do you like best about TheySaid? We send weekly satisfaction surveys to our temp employees. TheySaid's AI conversational surveys gets us much better insights by asking the kind of questions we'd ask if we were on a call with the person. We're able to get additional context that we don't get from regular surveys. And these insights can easily be routed to the right person to follow up, so we're able to nip issues in the bud before they become serious. Our people like that they can give us feedback beyond the generic standard question. They feel heard now since follow up is so easy. Super easy to setup and deploy. Review collected by and hosted on G2.com. What do you dislike about TheySaid? It's pretty good now, but we are looking forward to the deeper CRM integrations that are coming Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Ability to get feedback at scale and act on that feedback. Also, the ability to switch between a survey solution and a lightweight support tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/4/2025 "The experience was super great and very easy to use website with great results." 5/5 What do you like best about TheySaid? It was quite user friendly and easy to use for a newcomer Review collected by and hosted on G2.com. What do you dislike about TheySaid? The graphic design should be custom built. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? It is ensuring that survey could be made very easily with limited knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris P.") CP Chris P. Co-Founder Small-Business (50 or fewer emp.) 7/19/2024 "Great AI tool to get deeper feedback" 4/5 What do you like best about TheySaid? I really liked how the "setup" was basically automated (it scraped my company website to generate questions), and that we could deploy these surveys in a variety of ways. I especially liked how the AI would ask contextual follow-up questions that were specific the user input and our product, and how it captured lots of additional context we'd never get from regular surveys. Particularly, I was impressed at how the AI was able to switch contexts between getting feedback and actually answering questions our users might ask during the survey. Very cool. Review collected by and hosted on G2.com. What do you dislike about TheySaid? There's not anything to dislike, really. In its current state, the auto-generated questions are specific to product feedback, so I'd like to see more templates for asking different types of questions. Also it would be great to have the ability to query the summarized reports for more specific insights. But sounds like those are coming soon. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Getting deeper context from surveys in a scalable way that kinda mimics the follow-up questions I'd ask if I was doing a 1:1 interview Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Phil J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil J.") PJ Phil J. CEO and Founder Small-Business (50 or fewer emp.) 10/29/2024 "Engaging, insightful, practical & importantly I can see immediate value. Best sales intro call!" 5/5 What do you like best about TheySaid? The simplicity and practicality - I can see it fitting my business needs several ways. Review collected by and hosted on G2.com. What do you dislike about TheySaid? That I didn't invent it lol ! Visual graphics for reporting of data would be super helpful Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Overcome poor sales outreach and converion. Overcome unnecessarily complex and expensive market research tools. Overcome inefficient use of sales resources in qualifying leads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brook P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brook P.") BP Brook P. Head of marketing Mid-Market (51-1000 emp.) 7/9/2024 "I am impressed!" 5/5 What do you like best about TheySaid? How did Theysaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed! Review collected by and hosted on G2.com. What do you dislike about TheySaid? I wish there were more direct integrations with other platforms. Right now we are sending all responses to Salesforce, then sync elsewhere. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Theysaid’s AI survey allows us to get deeper insights without manual outreach and align the entire company to be more customer-centric. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Larkin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larkin D.") LD Larkin D. Garden Coach Small-Business (50 or fewer emp.) 7/11/2024 "This makes you feel like they will actually use your feedback" 5/5 What do you like best about TheySaid? I just took some surveys with TheySaid's Evo AI. Evo's follow-up questions were spot on, and actually made me want to give feedback. It felt like chatting with a product specialist. Review collected by and hosted on G2.com. What do you dislike about TheySaid? Nothing. "They" knocked it out of the park with this product. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? I want to give folks feedback, but long surveys are brutal. This one is smart and conversational. Dare I say, I almost enjoyed it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KC Kelly C. Operations manager Small-Business (50 or fewer emp.) 7/23/2024 "Excellent engaging product" 5/5 What do you like best about TheySaid? The best feature of TheySaid.io is its ability to ask smart follow up questions that capture valuable context.unlike traditional surveys that only capture surface-level answers, this solution dives deeper.much like a real conversation. The result is actionable insights that help make informed decisions and drive meaningful actions. Additionally, the surveys are more engaging, making respondents feel heard and understood leading to more honest and detailed feedback. Review collected by and hosted on G2.com. What do you dislike about TheySaid? Nothing really. It's super simple. I'd like to see some more customization options down the road. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Engaging employees Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NP Nick P. Head of Product & Engineering Ops Mid-Market (51-1000 emp.) 7/9/2024 "Surveys my customers actually engage with" 5/5 What do you like best about TheySaid? I love how Theysaid’s AI dive deep into the conversation with customers. I am able to get context and actionable insights real time. Review collected by and hosted on G2.com. What do you dislike about TheySaid? I wish I could use this for internal employee feedback as well. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Every time our company gets any survey results back, NPS or other, it only contains the survey score without great context. Chasing down those customers to ask for more context is a bad experience for them...and for me. TheySaid gets the context automatically, and conversationally. I can see adding this new AI survey to to our Zendesk CSAT, as well as in-app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NW Nick W. Ecology Technician Small-Business (50 or fewer emp.) 7/16/2024 "Conversational surveys" 5/5 What do you like best about TheySaid? It helps me get a better read on the motivations behind people's feedback because of its conversational approach to surveys. Review collected by and hosted on G2.com. What do you dislike about TheySaid? The free plan expires quickly if you use it alot (but I suppose that makes sense) Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? TheySaid.io gives me the ability to gather feedback from my team as if I was having the conversation with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maggie CY C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie CY C.") MC Maggie CY C. Sr. Product Design Manager Mid-Market (51-1000 emp.) 7/12/2024 "Engaging surveys" 4.5/5 What do you like best about TheySaid? Theysaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers. Review collected by and hosted on G2.com. What do you dislike about TheySaid? Need more options to design the survey and conversation to our companies brand kit. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? We used Theysaid’s built- in AI reporting to analyze thousands of customer responses. Turning a 2-4 weeks data synthesis project into an ongoing, real time experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by TheySaid. ### Free Free 50 Responses Per Month ### Essential $49.00 250 Responses Per Month [ View More Pricing Information ](https://www.g2.com/products/theysaid-inc-theysaid/pricing) ##### ##### TheySaid Features Survey Management Survey Builder Customizable Questions Templates Survey Customization Question Branching Branding Multimedia Support Survey Insights Reporting & Analytics BI Tools Integration Data Exporting Agentic AI - Survey Adaptive Learning Proactive Assistance Decision Making [ View More Features ](https://www.g2.com/products/theysaid-inc-theysaid/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform supports multi-country location analysis?](https://www.g2.com/discussions/what-platform-supports-multi-country-location-analysis)[What desktop search tools are most trusted by operations managers at financial services and tech firms?](https://www.g2.com/discussions/desktop-search-what-desktop-search-tools-are-most-trusted-by-operations-managers-at-financial-services-and-tech-firm)[How does JumpCloud manage access to network resources (Wi-Fi, VPN) and infrastructure (servers, cloud VMs)?](https://www.g2.com/discussions/how-does-jumpcloud-manage-access-to-network-resources-wi-fi-vpn-and-infrastructure-servers-cloud-vms) [Top APM solutions for mobile app businesses](https://www.g2.com/discussions/top-apm-solutions-for-mobile-app-businesses)[Best identity verification tools for online services](https://www.g2.com/discussions/best-identity-verification-tools-for-online-services)[Pros and Cons Details](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)