[ TheySaid Reviews ](https://www.g2.com/products/theysaid-inc-theysaid/reviews) [ TheySaid Reviews ](https://www.g2.com/products/theysaid-inc-theysaid/reviews) # TheySaid Features ##### ## Survey Management (8) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (4) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Canny](https://images.g2crowd.com/uploads/product/hd_favicon/009d0d436c1a0a4d18705fcff70c1397/canny.svg "Canny") Sponsored Canny 4.5/5 (107) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5 (734) ](https://www.g2.com/products/usertesting/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5 (23,212) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") Gainsight Customer Success 4.5/5 (1,709) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ View All Alternatives ](https://www.g2.com/products/theysaid-inc-theysaid/competitors/alternatives) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Experience Management ](https://www.g2.com/categories/experience-management) [ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) Show More ##### Explore More [ Top-rated email template builders for agencies ](https://www.g2.com/discussions/what-are-the-top-rated-email-template-builders-for-agencies)[ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Top-rated platforms for enterprise content analytics ](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics) [ What is the most scalable MDM solution for global operations? ](https://www.g2.com/discussions/what-is-the-most-scalable-mdm-solution-for-global-operations)[ How can I ensure the security of sensitive documents during M&A? ](https://www.g2.com/discussions/how-can-i-ensure-the-security-of-sensitive-documents-during-m-a)[ Pros and Cons Details ](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons) Show More [ Top-rated email template builders for agencies ](https://www.g2.com/discussions/what-are-the-top-rated-email-template-builders-for-agencies)[ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Top-rated platforms for enterprise content analytics ](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics) [ What is the most scalable MDM solution for global operations? ](https://www.g2.com/discussions/what-is-the-most-scalable-mdm-solution-for-global-operations)[ How can I ensure the security of sensitive documents during M&A? ](https://www.g2.com/discussions/how-can-i-ensure-the-security-of-sensitive-documents-during-m-a)[ Pros and Cons Details ](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons)