--- title: TheySaid Reviews meta\_title: 'TheySaid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how TheySaid works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 81 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TheySaid Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TheySaid but has limited features. Are you part of the TheySaid team? [Upgrade your plan](https://my.g2.com/theysaid-inc-theysaid/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses * * * Seller [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) Discussions [TheySaid Community](https://www.g2.com/products/theysaid-inc-theysaid/discuss) Languages Supported English Solution Type All-in-One Overview by Lihong Hicken Show More ## Pricing Pricing provided by TheySaid. ### Free Free 50 Responses Per Month ### Essential $49.00 250 Responses Per Month [ View More Pricing Information ](https://www.g2.com/products/theysaid-inc-theysaid/pricing) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ View All Alternatives ](https://www.g2.com/products/theysaid-inc-theysaid/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## TheySaid Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Small-Business (50 or fewer emp.) 8/5/2025 "Awesome!" 5/5 What do you like best about TheySaid? AI was adaptive and coherent and insightful Review collected by and hosted on G2.com. What do you dislike about TheySaid? nothing really, im not that picky. just want something that works. and this did Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? I do not know, in all honesty i just signed up for a survey and ended up here. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Mid-Market (51-1000 emp.) 7/15/2025 "A new AI tool for streamlined survey creation" 5/5 What do you like best about TheySaid? The use of AI to create surveys is a powerful tool that will make the process so much easier and less time-consuming. Kudos to you. Review collected by and hosted on G2.com. What do you dislike about TheySaid? The analytics section could use a little bit more explanation Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? This tool will save time and effort creating quarterly user feedback reaports Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 7/15/2025 "Excellent Tool" 5/5 What do you like best about TheySaid? The platform was easy to use to generate and analyze surveys. Review collected by and hosted on G2.com. What do you dislike about TheySaid? Nothing, it was terrific and super user friendly. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Using TheySaid makes creating surveys easy with AI-powered tools. It also allows users to analyze and sort results so that they can be efficiently implemented. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Small-Business (50 or fewer emp.) 7/15/2025 "Survey Review" 4.5/5 What do you like best about TheySaid? I like how Ai consolidates feedback and makes it easy to digest. Review collected by and hosted on G2.com. What do you dislike about TheySaid? The list style makes things a little daunting to review. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Being able to consolidate data and present it to users in a clear and concise way to help understand the feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 9/10/2024 "Conversational Feedback Tool with Amazing Insights" 4.5/5 What do you like best about TheySaid? What really stands out with TheySaid is how it transforms the feedback process from a traditional survey into an actual conversation. Instead of customers just clicking through standard questions, the AI asks follow-up questions that feel relevant and personalized. This keeps the conversation flowing naturally, and often, you end up getting insights you wouldn’t get from a static survey. It feels like they’ve taken the best parts of customer engagement and built it into the survey process. The most helpful part of TheySaid is the detailed insights it delivers without any extra effort. The AI digs into responses, pulling out the key themes and action points automatically. This makes it easy to get actionable data from customer feedback without spending hours reading through responses. Plus, being able to integrate the surveys into different touchpoints—whether it's on the website, in emails, or even post-purchase—means you can engage customers when they’re already interacting with your brand. It’s super flexible and adapts well to different use cases. The biggest upside is how engaging it is for both the company and the customer. Customers appreciate being able to give more context to their answers, and it feels like they’re really being heard. The follow-up questions from the AI capture that deeper layer of feedback, which is often the most valuable for making product or service decisions. The setup process is also really smooth—everything from implementation to customizing the surveys can be done without much hassle. This is especially useful for small teams that need powerful tools but don’t have time for a long learning curve. If I never need anything, the customer support is top notch. Review collected by and hosted on G2.com. What do you dislike about TheySaid? One thing that could be improved is the customization of the surveys. While the AI does an excellent job with follow-up questions, there’s still room for more flexibility in creating specific question templates for different types of feedback. It would also be nice to see more direct CRM integrations to streamline the flow of insights into our existing systems. While the AI performs really well in most cases, there are moments when it doesn't quite capture the full context of a customer's response. This is rare, but when it happens, it can feel like the conversation stalls a bit. Additionally, although the summaries are excellent, it would be helpful to have more control over how the data is visualized and accessed. Overall, this is a minor issue, but I wanted to be thorough with my review. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? TheySaid is solving the challenge of gathering actionable, in-depth customer feedback in a way that is both efficient and engaging. Traditional surveys often lead to shallow or incomplete responses, while TheySaid’s conversational approach engages customers more effectively, leading to richer, more detailed insights. The ability to ask follow-up questions tailored to the customer’s initial responses helps uncover the underlying reasons behind feedback, which is something that’s hard to achieve with standard survey tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chris H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris H.") CH Chris H. Chief Productivity Officer Mid-Market (51-1000 emp.) 7/25/2024 "Surveys that add value to the company AND the customer" 5/5 What do you like best about TheySaid? TheySaid AI is a real wow experience. After customers answer a one-question survey, they're dropped into an AI experience where the AI asks really awesome probing questions, but also responds to customer questions. We address about 40% of customer concerns within AI and get calls scheduled another 30% of the time. So it's not just a survey, it's an entirely new engagement channel with customers. Review collected by and hosted on G2.com. What do you dislike about TheySaid? TheySaid has the ability to send one-question surveys to customers throughout their journey, but the AI feature isn't integrated into that Product yet, which is a super bummer. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? CSAT and NPS are not actionable. They don't tell us why customers aren't receiving value. With TheySaid we can ask specific questions with entire AI conversations to deeply understand customer problems, and then resolve them, often in real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 7/15/2025 "Great Survey Tool" 5/5 What do you like best about TheySaid? Analytics are great, AI help is awesome. Well organized site Review collected by and hosted on G2.com. What do you dislike about TheySaid? Nothing I can think to, very easy to use Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? I am able to create surveys much faster Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ivan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan A.") IA Ivan A. Head of Design Small-Business (50 or fewer emp.) 7/22/2024 "Love the AI Survey feature!" 5/5 What do you like best about TheySaid? I love how TheySaid.io’s AI Survey makes feedback feel personal and engaging. The AI asks follow-up questions that get to the heart of my responses, making it feel like a real conversation. This approach gives more detailed and useful insights, which is a big step up from traditional surveys. Review collected by and hosted on G2.com. What do you dislike about TheySaid? I don’t have many complaints. The only thing I’d like to see is more options for customizing the survey questions to fit specific needs better. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? TheySaid.io helps gather more meaningful feedback by asking relevant follow-up questions. This leads to better insights and actionable data, which helps in making informed decisions to improve products and services. It just gets better feedback than static surveys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/24/2025 "My review for TheySaid" 1.5/5 What do you like best about TheySaid? Smart AI follow up questions based on my answers Review collected by and hosted on G2.com. What do you dislike about TheySaid? Not being able to edit responses and incorrect understanding of answer by the AI Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? Survey solution with AI chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erin Rose G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin Rose G.") EG Erin Rose G. Senior Product Manager, Developer Education Mid-Market (51-1000 emp.) 7/19/2024 "Intriguing tool for customer surveys, but with an extra punch" 5/5 What do you like best about TheySaid? This was a surprising tool! From the demo, I loved how easy it was to sprinkle survey questions across web properties, emails, and elsewhere. I imagine customers may be more likely to respond to these one-off questions inserted in the UX, than to longer, more formal (and more onerous!) surveys sent through email or delivered after a customer action. A survey during the customer's experience is alsomore likely to capture accurate and genuine responses. But what was most interesting is the way this survey tool quickly morphs into a customer support and engagement tool. After the user inputs their response, the tool continues to engage with them as a natural language assistant -- either by trying to provide the customer with resources related to their response, or soliciting further information. This sort of interaction is invaluable, as it could potentially lead to a better customer experience, and additionally, provides the business with rich information about the customer experience and their needs. During the demo, they set up the tool for my company's website very quickly, so I'm guessing implementation is easy and straightforward. I was also happy to see how accurate and useful the assistant's responses were when providing the user with more information about our product and documentation. I did notice that the assistant had trouble locating information on something we had recently published, but that's to be expected (search engines are the same!). Finally, I liked the way you can program the tool to conclude the conversation with specific details. Customers can ask to be contacted by support or sales, and conversely, the business can be notified about potential support issues or upsell opportunities. I'm excited to try out Theysaid once it's launched! Review collected by and hosted on G2.com. What do you dislike about TheySaid? From the demo, TheySaid looked intuitive and easy to use. However, I have not yet used it myself, and still do not have full understanding of how the administrative UX. It would be interesting to know more about the UX for exploring survey summaries, responses, and trends. I'm also curious about how the tool might be used to collect actionable insights across vast amounts of content, such as technical documentation. Review collected by and hosted on G2.com. What problems is TheySaid solving and how is that benefiting you? I only had a demo, but TheySaid appears to be a very useful tool for customer surveys, customer support, and customer engagement. I'm excited to try it out. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by TheySaid. ### Free Free 50 Responses Per Month ### Essential $49.00 250 Responses Per Month [ View More Pricing Information ](https://www.g2.com/products/theysaid-inc-theysaid/pricing) ##### ##### TheySaid Features Survey Management Survey Builder Customizable Questions Templates Survey Customization Question Branching Branding Multimedia Support Survey Insights Reporting & Analytics BI Tools Integration Data Exporting Agentic AI - Survey Adaptive Learning Proactive Assistance Decision Making [ View More Features ](https://www.g2.com/products/theysaid-inc-theysaid/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform supports multi-country location analysis?](https://www.g2.com/discussions/what-platform-supports-multi-country-location-analysis)[What desktop search tools are most trusted by operations managers at financial services and tech firms?](https://www.g2.com/discussions/desktop-search-what-desktop-search-tools-are-most-trusted-by-operations-managers-at-financial-services-and-tech-firm)[How does JumpCloud manage access to network resources (Wi-Fi, VPN) and infrastructure (servers, cloud VMs)?](https://www.g2.com/discussions/how-does-jumpcloud-manage-access-to-network-resources-wi-fi-vpn-and-infrastructure-servers-cloud-vms) [Top APM solutions for mobile app businesses](https://www.g2.com/discussions/top-apm-solutions-for-mobile-app-businesses)[Best identity verification tools for online services](https://www.g2.com/discussions/best-identity-verification-tools-for-online-services)[Pros and Cons Details](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)