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TheySaid Reviews & Product Details

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Seller

Theysaid inc.

Discussions

TheySaid Community

Languages Supported

English

Product Description

TheySaid.io is a customer feedback management platform that uses AI to help revenue leaders, product managers, and customer success teams collect, analyze, and act on customer feedback to drive growth and improve customer experiences. The platform leverages innovative survey methods, including AI-powered surveys, to deliver deeper insights into customer journeys and behaviors, enabling businesses to make data-driven decisions that enhance customer retention and revenue growth. Key Features: - AI-Powered Surveys:Uses AI to create dynamic and personalized surveys that adapt to respondent inputs in real-time. - Journey-Based, Conversational Surveys: Follow the customer's journey to collect relevant and engaging feedback. - Customer Perception Value (CPV) Score/Metric: Quantifies customer perception and satisfaction for clear communication. - Smart Question Recommendations: Suggest relevant questions based on data and feedback trends. - Advanced Analytics and Reporting: Provides robust tools for identifying trends and generating customizable reports. - Integration with Existing Systems: Integrating with CRM and other systems ensures a unified view of customer feedback.

Overview by

Lihong Hicken

Pricing

Pricing provided by TheySaid.

Free

50 Responses Per Month

Essential

$49.00

250 Responses Per Month

View More Pricing Information

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TheySaid Media

TheySaid Demo - AI-recommeded questions based on URL

All you need is your company website to generate personalized survey questions for your business, allowing you to launch relevant and impactful surveys quickly.

TheySaid Demo - Send survey data to your existing channels

seamless integration of survey data with your existing business channels, ensuring a unified and efficient approach to managing customer feedback. This feature allows you to automatically send survey responses and insights directly into your preferred CRM, customer support tools, and other busine...

TheySaid Demo - Customers Interact with an AI Conversational Survey

Engaging and dynamic way for customers to share their feedback. Leveraging advanced AI technology, these surveys are designed to adapt in real-time based on the respondent's inputs, creating a personalized and interactive experience.

TheySaid Demo - Instant and Actionable Customer Feedback

Provides robust tools for identifying trends and quantifying customer value.

TheySaid Demo - World's 1st Conversational AI surveys

Combine survey + Chat bot to dive 10x deeper insights than traditional static survey.

TheySaid Demo - Journey based Pulse surveys

We break down the boring long form survey questions to 1 question each and 4-18 questions a year and place it in your existing communication with customers, either via your existing newsletter, popup product surveys or exit interviews. Making survey from one off project to always listening throug...

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Adam D.

Analytics

Small-Business (50 or fewer emp.)

7/15/2025

"TheySaid is a reliable tool for the new AI generation"

4.5/5

What do you like best about TheySaid?

It's quickness and thoroughness. It was very comprehensive Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

There wasn't anything to dislike, I thought it was all very good. Review collected by and hosted on G2.com.

Kenneth D.

Customer Service Support Specialist

Small-Business (50 or fewer emp.)

7/15/2025

"Innovative new way to get employees insight into company."

4/5

What do you like best about TheySaid?

I like that it offers a variety of new and innovative products and tools to help HR professionals keep their workplace civil and professional, which then leads to employee satisfaction. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Overall, it is a bit too technical at times, and it will take some trial and error to get used to navigating and using their service. Review collected by and hosted on G2.com.

Nikki D.

Medical Aesthetician

Small-Business (50 or fewer emp.)

7/15/2025

"AI that actually listens and delivers."

5/5

What do you like best about TheySaid?

it gives a clear voice to customer feedback and makes it easy to act on. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

the learning curse is a bit steep at first, especially for new users. Review collected by and hosted on G2.com.

What problems is TheySaid solving and how is that benefiting you?

theysaid is solving the problem of unclear or scattered customer feedback by turning it into structured, prioritized insights. instead of guessing what customers care about most, I now have a clear view of what truly matters. making it easier to align my team and make decisions with confidence. Review collected by and hosted on G2.com.

Godswisdom o.

Brand designer and social media manager

Small-Business (50 or fewer emp.)

6/24/2025

"Informative and Honest Product Review"

5/5

What do you like best about TheySaid?

The accessibility of the product, the packages it comes with.Ease of implementation, proper customer support, ease of integration. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

More models can be included to make it easier to use Review collected by and hosted on G2.com.

Greg O.

AI Training Specialist.

Small-Business (50 or fewer emp.)

6/24/2025

"Immersive and interactive surveys extract quality results"

4.5/5

What do you like best about TheySaid?

By curating each question to the previous response, the data collected is of higher quality and more closely addresses the issue at hand. The built in AI creates a better survey taker experience enabling heightened analytics through genuine responses. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

You may end up with a wide variety of responses based on how the AI reacts to each subsequent response and how well it is able to keep survey takers on task. Review collected by and hosted on G2.com.

Nathan L.

Computer Engineer

Small-Business (50 or fewer emp.)

6/11/2025

"Simple, easy, and clear-cut way to create surveys"

3.5/5

What do you like best about TheySaid?

AI tools are used to provide a good summary for your company as well as providing easy ways to create surveys, and archives your projects in a neat manner. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

The AI summary can be somewhat vague and could use more specific descriptions, possibly added on by humans. Review collected by and hosted on G2.com.

Dhruva K.

Business Analyst

Small-Business (50 or fewer emp.)

7/16/2025

"Effortless Feedback Platform"

5/5

What do you like best about TheySaid?

The intuitive interface and real‑time suggestions make capturing feedback effortless and engaging. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Advanced analytics are limited; I wish there were deeper reporting and more customization options. Review collected by and hosted on G2.com.

What problems is TheySaid solving and how is that benefiting you?

TheySaid replaces scattered email threads and one‑off chat pings by centralizing all feedback in a single, easy‑to‑navigate dashboard. This saves countless hours of manual follow‑up, ensures nothing slips through the cracks, and gives our team real‑time, data‑driven insights that accelerate decision‑making and improve our product iterations. Review collected by and hosted on G2.com.

Patrik C.

Sales Support Manager

Small-Business (50 or fewer emp.)

7/16/2025

"Powerful tool to create and review surveys"

5/5

What do you like best about TheySaid?

I found the platform to be very intuitive, and I was able to create a survey quickly. I then launched it and reviewed analytics in a streamlined dashboard that provided powerful insights. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

Since it's a fairly new platform some features did seem limited but I suspect they will be rolling out new features consistently. Review collected by and hosted on G2.com.

Priscilla E.

Central Support Specialist II

Mid-Market (51-1000 emp.)

6/24/2025

"Super Easy Survey Service"

5/5

What do you like best about TheySaid?

TheySaid is a extremely user friendly site. The survey experience was simple and straightforward. It appears to have quick implementation and the use of AI was an added feature to gain more insight. AI bot was very intuitive. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

I did not experience any features or run into any issues that I would consider a downside for this application/page. Review collected by and hosted on G2.com.

Shirley P.

Data Analyst

Small-Business (50 or fewer emp.)

7/15/2025

"Easy and accessible platform to create surveys"

5/5

What do you like best about TheySaid?

I personally liked that I was able to create a survey easily by using AI assistance tools to help me facilitate the questions. Review collected by and hosted on G2.com.

What do you dislike about TheySaid?

I think you might need to click around different tabs to familiarize yourself with the format and platform, but overall its easy. Review collected by and hosted on G2.com.