Textmagic Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Textmagic easy to use, allowing quick communication and seamless customer support experiences. (16 mentions)

Users appreciate the efficiency and convenience of Textmagic, highlighting its time-saving benefits for various organizations. (7 mentions)

Users find Textmagic to be affordable, particularly appreciating the cost-effective email facility for mailshots. (6 mentions)

Users appreciate the excellent customer support of Textmagic, enhancing their overall experience with the platform. (6 mentions)

Users commend the easy setup of Textmagic, appreciating its simplicity and quick implementation process. (6 mentions)

Users report SMS issues such as failed texts and lack of communication on functionality changes, causing frustration. (4 mentions)

Users desire a group chat functionality in Textmagic to simplify sending mass texts and enhance user experience. (3 mentions)

Users find Textmagic to be too expensive, suggesting the need for more flexible pricing options and a possible free tier. (2 mentions)

Users face integration issues with Textmagic, particularly with email systems and SSO affecting logins at times. (2 mentions)

Users experience sending issues with Textmagic, facing challenges in sending images and unclear communication about text failures. (2 mentions)

5 Pros or Advantages of Textmagic

1. Ease of Use

Users find Textmagic easy to use, allowing quick communication and seamless customer support experiences.

See 16 mentions

See Related User Reviews

Andrew D.

Small-Business (50 or fewer emp.)

5.0/5

"Very easy to use, very powerful in use."

What do you like about Textmagic?

Easy to use, and replies arrive in my inbox.

5.0/5

"Helpful Team, Easy to use product."

What do you like about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I s

2. Helpful

Users appreciate the efficiency and convenience of Textmagic, highlighting its time-saving benefits for various organizations.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Text Magic is a time saver"

What do you like about Textmagic?

Text Magic allows me to send mass text to everyone efficiently. It’s so convenient and saves so much time for our non profit.

5.0/5

"Helpful Team, Easy to use product."

What do you like about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I s

3. Affordable

Users find Textmagic to be affordable, particularly appreciating the cost-effective email facility for mailshots.

See 6 mentions

See Related User Reviews

5.0/5

"Helpful Team, Easy to use product."

What do you like about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I s

Rae C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Communication, But Desktop App Needs Better Compatibility"

What do you like about Textmagic?

Typing texts by keyboard is so easy. The templates made our communications with patients smooth and speedy. The new email facility has made mailshots

4. Customer Support

Users appreciate the excellent customer support of Textmagic, enhancing their overall experience with the platform.

See 6 mentions

See Related User Reviews

5.0/5

"Helpful Team, Easy to use product."

What do you like about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I s

Kingsley A.

Enterprise (> 1000 emp.)

5.0/5

"Highly Productive Messaging with No Downsides"

What do you like about Textmagic?

very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use.

5. Easy Setup

Users commend the easy setup of Textmagic, appreciating its simplicity and quick implementation process.

See 6 mentions

See Related User Reviews

5.0/5

"Helpful Team, Easy to use product."

What do you like about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I s

Kingsley A.

Enterprise (> 1000 emp.)

5.0/5

"Highly Productive Messaging with No Downsides"

What do you like about Textmagic?

very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use.

5 Cons or Disadvantages of Textmagic

1. SMS Issues

Users report SMS issues such as failed texts and lack of communication on functionality changes, causing frustration.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Reliable Messaging at a Great Price"

What do you dislike about Textmagic?

I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts.

Carrianne W.

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Customer Communication with Time-Saving Templates"

What do you dislike about Textmagic?

There isn't any downsides to Textmagic for me as the user but some of my customers do mention it would be helpful if they could send pictures through.

2. Chat Functionality

Users desire a group chat functionality in Textmagic to simplify sending mass texts and enhance user experience.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Reliable Messaging at a Great Price"

What do you dislike about Textmagic?

I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts.

Carrianne W.

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Customer Communication with Time-Saving Templates"

What do you dislike about Textmagic?

There isn't any downsides to Textmagic for me as the user but some of my customers do mention it would be helpful if they could send pictures through.

3. Expensive

Users find Textmagic to be too expensive, suggesting the need for more flexible pricing options and a possible free tier.

See 2 mentions

See Related User Reviews

5.0/5

"Best texting app"

What do you dislike about Textmagic?

too expensive. there should be free option for a said limit before you can then buy a package

Sushil M.

Enterprise (> 1000 emp.)

3.5/5

"A Reliable SMS Marketing Tool with Great FeatureS"

What do you dislike about Textmagic?

The pricing could be a bit more flexible for smaller businesses or startups. While the pay-as-you-go model works, sometimes I wish there were more bun

4. Integration Issues

Users face integration issues with Textmagic, particularly with email systems and SSO affecting logins at times.

See 2 mentions

See Related User Reviews

5.0/5

"Helpful Team, Easy to use product."

What do you dislike about Textmagic?

I don't think we have had any issues with text magic at this time. Oh, I wish it would integrate with Ring Central for a CPAS or w/e its called. But I

Vassili G.

Small-Business (50 or fewer emp.)

4.5/5

"A big help to our business"

What do you dislike about Textmagic?

When things go wrong, it's quite significant. Mostly it's beyond TM, e.g. mobile providers, but the TM customer service team always helps. There were

5. Sending Issues

Users experience sending issues with Textmagic, facing challenges in sending images and unclear communication about text failures.

See 2 mentions

See Related User Reviews

Small-Business (50 or fewer emp.)

0.0/5

"Changed their functionality with no notice and continued to charge us"

What do you dislike about Textmagic?

They changed their functionality to be able to text from landline numbers, never informed us, and continued to charge us despite our texts failing for

Amanda H.

Small-Business (50 or fewer emp.)

5.0/5

"Good product, easy to use"

What do you dislike about Textmagic?

Can't send and receive images, photos, etc and don't believe that the person who replies understands that and there should be a message back to them s

John R.

Chief of Engineering

Small-Business (50 or fewer emp.)

6/4/2026

"Quick, Helpful Setup and Transparent Pricing—TextMagic Just Works"

5/5

What do you like best about Textmagic?

The setup process—though necessarily painful because of federal regulations—was made much easier by the Text Magic team’s quick responses and helpful support. Now that we’re up and running, their charges are straightforward, with no “gotchas,” and they feel quite reasonable. Most days I barely think about TextMagic, which is exactly the point: they’re quietly working their magic for our customers every day. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing comes to mind, sorry. Babaloooo! Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your thoughtful review, John!

We're glad to hear that our team was able to help simplify the onboarding and compliance process and that Textmagic is delivering reliable messaging for your organization.

We appreciate your kind words about our support, transparent pricing, and overall experience. Thank you for choosing Textmagic, and we look forward to continuing to support your communication needs.

Rae C.

Practice Manager

Small-Business (50 or fewer emp.)

10/29/2025

"Effortless Communication, But Desktop App Needs Better Compatibility"

4/5

What do you like best about Textmagic?

Typing texts by keyboard is so easy. The templates made our communications with patients smooth and speedy. The new email facility has made mailshots much more affordable. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The desktop app won't work with our older iMacs. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

Our patient database doesn't send SMS and that is the quickest way to contact patients so Text Magic makes that so easy. When a practitioner is ill and we need to contact patients outside work hours, we can log into Text Magic offsite and contact patients efficiently. We also want to contact patients who have opted into email marketing and the cost of things like Mail Chimp was prohibitive but Text Magic emails are a price we can afford. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you, Rae, for your feedback!

We're pleased to hear that Textmagic helps your team communicate with patients quickly and affordably through SMS and email.

We’d also like to clarify that Textmagic currently does not offer a desktop application. We recommend accessing Textmagic through our web app, which provides the full functionality of the platform.

Thank you for being a valued customer and for sharing your experience with us!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/18/2025

"Text Magic is a time saver"

5/5

What do you like best about Textmagic?

Text Magic allows me to send mass text to everyone efficiently. It’s so convenient and saves so much time for our non profit. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I honestly think TextMagic is great and don’t have anything bad to say about it. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your review.

We’re glad to hear Textmagic is helping you save time and efficiently reach your audience - especially for such important work in your non-profit. We really appreciate your support.

Carpets To Y.

10/29/2025

"Effortless Communication with Textmagic"

5/5

What do you like best about Textmagic?

I appreciate Textmagic's simplicity and ease of use, making it a standout choice compared to other vendors. Setting it up was incredibly simple, which was a pleasant surprise. I like the feature that allows me to set up and save templates, enabling me to use them with ease. The ability to send messages to multiple customers simultaneously is a huge plus. Textmagic effectively addresses our need for real-time customer updates, significantly reducing the number of phone calls we receive and keeping our clients informed. Its straightforward nature and practical features are what make it an invaluable tool for our business. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing in truth i would be being very picky Review collected by and hosted on G2.com.

Andrew D.

Owner - MAD Mowers

Small-Business (50 or fewer emp.)

12/14/2021

"Very easy to use, very powerful in use."

5/5

What do you like best about Textmagic?

Easy to use, and replies arrive in my inbox. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing. TextMagic is not perfect, but not far off. Review collected by and hosted on G2.com.

Recommendations to others considering Textmagic:

If you are a big organisation with an IT department there may be other or even better options, but for me on my own, Text Magic is just perfect. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

I run a mower servicing workshop and Text Magic gives me fast communication with my customers and also a second channel as a backup to emails. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for updating your review, Andrew — we truly appreciate it!

We’re glad Textmagic continues to support your daily operations and help you communicate quickly and efficiently with your customers. It means a lot to be part of your growing business!

Suzanne S.

Principal

Small-Business (50 or fewer emp.)

6/6/2022

"Great service for Small Business & Clubs - Faery Court Masquerade Ball Faery-Ball.com"

5/5

What do you like best about Textmagic?

Very easy to use. I was hesitant to buy a monthly package so went month to month for several years. Now that I am sending more frequently I upgraded to monthly amount. But it is easy to change if my needs change. The messaging feature is good as well. Good notifications by email. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Can't think of anything. Working very well for me. Review collected by and hosted on G2.com.

Recommendations to others considering Textmagic:

This was easy to set up and low cost to test. Recommend adding to your small business to reach customers that don't read emails. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

As a small business, this is an easy way to reach customers that don't read emails. Inexpensive way to remind about your business. Less clutter than email list. Was very easy for small business to set up and cost effective. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

10/29/2025

"The only text app to consider!"

5/5

What do you like best about Textmagic?

After trying out many texting apps, I discovered Text Magic. I have been using it for over five years, and I haven't found anything else that comes close to offering the same features. My entire texting history is stored, making it simple to search for old messages and resend them if needed. Group texting is effortless with Text Magic, there are no restrictions on how many people you can include in a group message. I use the web app daily and also have the mobile app, which allows me to easily review sent texts and resend them whenever necessary. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

There is nothing to dislike! Text Magic does everything you need. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

11/14/2025

"Helpful Team, Easy to use product."

5/5

What do you like best about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I still couldn't text. I was able text within a few days w/ text magic and it has been working seamlessly since for our needs. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I don't think we have had any issues with text magic at this time. Oh, I wish it would integrate with Ring Central for a CPAS or w/e its called. But I knew it didn't when we bought the product so hardly a complaint. Review collected by and hosted on G2.com.

Kingsley A.

Income Recovery manager

Enterprise (> 1000 emp.)

11/4/2025

"Highly Productive Messaging with No Downsides"

5/5

What do you like best about Textmagic?

very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use. it also a has numerous features you can choose from and the integration is fantastic Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

there is nothing to dislike about Textmagic Review collected by and hosted on G2.com.

Sushil M.

Assistant Manager - Operations

Enterprise (> 1000 emp.)

7/28/2025

"A Reliable SMS Marketing Tool with Great FeatureS"

3.5/5

What do you like best about Textmagic?

I really like how simple and intuitive TextMagic is. Setting up SMS campaigns is quick, and the platform allows me to send messages to thousands of contacts with just a few clicks. The delivery rate is excellent, and I also appreciate the scheduling feature — it helps a lot when managing messages for different time zones. The mobile app is an added bonus for on-the-go use. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The pricing could be a bit more flexible for smaller businesses or startups. While the pay-as-you-go model works, sometimes I wish there were more bundled plans for bulk usage. Also, the reporting tools, while helpful, could be a bit more detailed or visual in terms of analytics. Review collected by and hosted on G2.com.

Response from Ioana Sima of Textmagic

edit

Thanks for your feedback. We're happy you find Textmagic easy and reliable. We understand pricing is a concern. Our monthly plans may offer better value for bulk messaging (you can find them in the Admin -> Plans section). Also, new reporting tools are coming soon! Feel free to reach out to Textmagic Support for more help.