The G2 on Textmagic

Textmagic Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Textmagic, highlighting seamless integration and quick communication with customers. (17 mentions)

Users value the pay-as-you-need model of Textmagic, making it cost-effective and adaptable for business needs. (6 mentions)

Users appreciate the affordability of Textmagic, enjoying its cost-effective solutions and pay-as-you-need model. (5 mentions)

Users praise the knowledgeable customer support from Textmagic, providing quick assistance for a seamless experience. (5 mentions)

Users value the simplicity and ease of use of Textmagic, enhancing their overall experience and efficiency. (5 mentions)

Users appreciate the time-saving automation of Textmagic, enhancing communication efficiency for their practices. (5 mentions)

Users value the easy communication with clients through a unified platform that enhances collaboration and efficiency. (4 mentions)

Users value the automation features of Textmagic, enhancing customer communication with ease and efficiency. (2 mentions)

Users report frustrating SMS issues, including undelivered texts and lack of communication about changes in functionality. (6 mentions)

Users find the chat functionality lacking as it limits message visibility and lacks multimedia options. (3 mentions)

Users find Textmagic too expensive and desire more flexible pricing options for small businesses and startups. (3 mentions)

Users experience connection issues with Textmagic, leading to unexpected charges and compatibility problems with older iMacs. (2 mentions)

Users experience integration issues affecting logins and email systems, though support usually resolves problems effectively. (2 mentions)

Users find the learning curve steep, facing challenges with setup and group management due to complexity. (2 mentions)

Users face sending issues with Textmagic, impacting communication and causing frustration with undelivered images. (2 mentions)

Top Pros or Advantages of Textmagic

1. Ease of Use

Users appreciate the ease of use of Textmagic, highlighting seamless integration and quick communication with customers.

See 17 mentions

See Related User Reviews

Amanda H.

Small-Business (50 or fewer emp.)

5.0/5

"Good product, easy to use"

What do you like about Textmagic?

Can copy and paste from my desktop and sending texts are much quicker, we use it for businss

Carrianne W.

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Customer Communication with Time-Saving Templates"

What do you like about Textmagic?

Easy to get in touch with customers during the working day as not everyone is able to answer a phone call. You can save templates which saves a lot of

2. Helpful

Users value the pay-as-you-need model of Textmagic, making it cost-effective and adaptable for business needs.

See 6 mentions

See Related User Reviews

Vassili G.

Small-Business (50 or fewer emp.)

4.5/5

"A big help to our business"

What do you like about Textmagic?

We have been using TM quite intensively for the last few years. Our daily operations depend on it, so it's a lifesaver. We considered various options,

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Reliable Messaging at a Great Price"

What do you like about Textmagic?

Very easy to use, never any service or delivery problems with messages, not too expensive either.

3. Affordable

Users appreciate the affordability of Textmagic, enjoying its cost-effective solutions and pay-as-you-need model.

See 5 mentions

See Related User Reviews

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding product, outstanding value"

What do you like about Textmagic?

Textmagic is a fantastic texting platform for my small eyecare practice. I love the pay-as-you need model, so costs go down when needs go down. Patien

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Reliable Messaging at a Great Price"

What do you like about Textmagic?

Very easy to use, never any service or delivery problems with messages, not too expensive either.

4. Customer Support

Users praise the knowledgeable customer support from Textmagic, providing quick assistance for a seamless experience.

See 5 mentions

See Related User Reviews

Vassili G.

Small-Business (50 or fewer emp.)

4.5/5

"A big help to our business"

What do you like about Textmagic?

We have been using TM quite intensively for the last few years. Our daily operations depend on it, so it's a lifesaver. We considered various options,

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding product, outstanding value"

What do you like about Textmagic?

Textmagic is a fantastic texting platform for my small eyecare practice. I love the pay-as-you need model, so costs go down when needs go down. Patien

5. Simple

Users value the simplicity and ease of use of Textmagic, enhancing their overall experience and efficiency.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The only text app to consider!"

What do you like about Textmagic?

After trying out many texting apps, I discovered Text Magic. I have been using it for over five years, and I haven't found anything else that comes cl

Carpets To Y.

5.0/5

"Effortless Communication with Textmagic"

What do you like about Textmagic?

I appreciate Textmagic's simplicity and ease of use, making it a standout choice compared to other vendors. Setting it up was incredibly simple, which

6. Time-Saving

Users appreciate the time-saving automation of Textmagic, enhancing communication efficiency for their practices.

See 5 mentions

See Related User Reviews

Paul A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent communication platform"

What do you like about Textmagic?

Being able to setup geoups of contacts combined with templates and automated recurring messages turbo charge customer communications

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Quick and efficient app to use"

What do you like about Textmagic?

Use it daily Texting heaps of people in a short amount of time, 2 way comms. Ease of Use, Number of Features.

7. Easy Communication

Users value the easy communication with clients through a unified platform that enhances collaboration and efficiency.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use"

What do you like about Textmagic?

I appreciate that I can have a text number to contact my clients through the computer that keeps a thread of the chat like a cell phone would.

Kevin N.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, easy to use alerting solution"

What do you like about Textmagic?

Textmagic makes sending texts easy. We use it for alerting both for infrastructure issues as well as any potential building emergencies.

8. Automation

Users value the automation features of Textmagic, enhancing customer communication with ease and efficiency.

See 2 mentions

See Related User Reviews

Paul A.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent communication platform"

What do you like about Textmagic?

Being able to setup geoups of contacts combined with templates and automated recurring messages turbo charge customer communications

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Text Magic is a time saver"

What do you like about Textmagic?

Text Magic allows me to send mass text to everyone efficiently

Top Cons or Disadvantages of Textmagic

1. SMS Issues

Users report frustrating SMS issues, including undelivered texts and lack of communication about changes in functionality.

See 6 mentions

See Related User Reviews

Small-Business (50 or fewer emp.)

0.0/5

"Changed their functionality with no notice and continued to charge us"

What do you dislike about Textmagic?

They changed their functionality to be able to text from landline numbers, never informed us, and continued to charge us despite our texts failing for

Dani V.

Small-Business (50 or fewer emp.)

3.5/5

"Good but could use some work."

What do you dislike about Textmagic?

Sometimes after so many texts they just don't appear anymore, you have to type the last 4 of the number and it will pop up.

2. Chat Functionality

Users find the chat functionality lacking as it limits message visibility and lacks multimedia options.

See 3 mentions

See Related User Reviews

Dani V.

Small-Business (50 or fewer emp.)

3.5/5

"Good but could use some work."

What do you dislike about Textmagic?

Sometimes after so many texts they just don't appear anymore, you have to type the last 4 of the number and it will pop up.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Reliable Messaging at a Great Price"

What do you dislike about Textmagic?

I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts.

3. Expensive

Users find Textmagic too expensive and desire more flexible pricing options for small businesses and startups.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use"

What do you dislike about Textmagic?

I would love if I could choose which number I am sending through so my clients could call the text number and reach me through my teams number. I also

5.0/5

"Best texting app"

What do you dislike about Textmagic?

too expensive. there should be free option for a said limit before you can then buy a package

4. Connection Issues

Users experience connection issues with Textmagic, leading to unexpected charges and compatibility problems with older iMacs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use and fast to set up"

What do you dislike about Textmagic?

Sometimes the link does not connect but you are still charged for

Rae C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Communication, But Desktop App Needs Better Compatibility"

What do you dislike about Textmagic?

The desktop app won't work with our older iMacs.

5. Integration Issues

Users experience integration issues affecting logins and email systems, though support usually resolves problems effectively.

See 2 mentions

See Related User Reviews

Kevin M.

Small-Business (50 or fewer emp.)

5.0/5

"TextMagic does what it needs to do for managing SMS messages"

What do you dislike about Textmagic?

Occassionally the SSO integration or similar affects my login, although this appears resolved for the last few months.

Vassili G.

Small-Business (50 or fewer emp.)

4.5/5

"A big help to our business"

What do you dislike about Textmagic?

When things go wrong, it's quite significant. Mostly it's beyond TM, e.g. mobile providers, but the TM customer service team always helps. There were

6. Learning Curve

Users find the learning curve steep, facing challenges with setup and group management due to complexity.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Currently, I'm finding it very convenient to use."

What do you dislike about Textmagic?

Recharging seems inconvenient, and sometimes it requires manual review, which is extremely inconvenient.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Quick and efficient app to use"

What do you dislike about Textmagic?

Can be cumbersum in changing things, setting up groups ect

7. Sending Issues

Users face sending issues with Textmagic, impacting communication and causing frustration with undelivered images.

See 2 mentions

See Related User Reviews

Small-Business (50 or fewer emp.)

0.0/5

"Changed their functionality with no notice and continued to charge us"

What do you dislike about Textmagic?

They changed their functionality to be able to text from landline numbers, never informed us, and continued to charge us despite our texts failing for

Amanda H.

Small-Business (50 or fewer emp.)

5.0/5

"Good product, easy to use"

What do you dislike about Textmagic?

Can't send and receive images, photos, etc and don't believe that the person who replies understands that and there should be a message back to them s

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Rae C.

Practice Manager

Small-Business (50 or fewer emp.)

10/29/2025

"Effortless Communication, But Desktop App Needs Better Compatibility"

4/5

What do you like best about Textmagic?

Typing texts by keyboard is so easy. The templates made our communications with patients smooth and speedy. The new email facility has made mailshots much more affordable. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The desktop app won't work with our older iMacs. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

Our patient database doesn't send SMS and that is the quickest way to contact patients so Text Magic makes that so easy. When a practitioner is ill and we need to contact patients outside work hours, we can log into Text Magic offsite and contact patients efficiently. We also want to contact patients who have opted into email marketing and the cost of things like Mail Chimp was prohibitive but Text Magic emails are a price we can afford. Review collected by and hosted on G2.com.

Carpets To Y.

10/29/2025

"Effortless Communication with Textmagic"

5/5

What do you like best about Textmagic?

I appreciate Textmagic's simplicity and ease of use, making it a standout choice compared to other vendors. Setting it up was incredibly simple, which was a pleasant surprise. I like the feature that allows me to set up and save templates, enabling me to use them with ease. The ability to send messages to multiple customers simultaneously is a huge plus. Textmagic effectively addresses our need for real-time customer updates, significantly reducing the number of phone calls we receive and keeping our clients informed. Its straightforward nature and practical features are what make it an invaluable tool for our business. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Nothing in truth i would be being very picky Review collected by and hosted on G2.com.

Suzanne S.

Principal

Small-Business (50 or fewer emp.)

6/6/2022

"Great service for Small Business & Clubs - Faery Court Masquerade Ball Faery-Ball.com"

5/5

What do you like best about Textmagic?

Very easy to use. I was hesitant to buy a monthly package so went month to month for several years. Now that I am sending more frequently I upgraded to monthly amount. But it is easy to change if my needs change. The messaging feature is good as well. Good notifications by email. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Can't think of anything. Working very well for me. Review collected by and hosted on G2.com.

Recommendations to others considering Textmagic:

This was easy to set up and low cost to test. Recommend adding to your small business to reach customers that don't read emails. Review collected by and hosted on G2.com.

What problems is Textmagic solving and how is that benefiting you?

As a small business, this is an easy way to reach customers that don't read emails. Inexpensive way to remind about your business. Less clutter than email list. Was very easy for small business to set up and cost effective. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

10/29/2025

"The only text app to consider!"

5/5

What do you like best about Textmagic?

After trying out many texting apps, I discovered Text Magic. I have been using it for over five years, and I haven't found anything else that comes close to offering the same features. My entire texting history is stored, making it simple to search for old messages and resend them if needed. Group texting is effortless with Text Magic, there are no restrictions on how many people you can include in a group message. I use the web app daily and also have the mobile app, which allows me to easily review sent texts and resend them whenever necessary. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

There is nothing to dislike! Text Magic does everything you need. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

11/14/2025

"Helpful Team, Easy to use product."

5/5

What do you like best about Textmagic?

Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I still couldn't text. I was able text within a few days w/ text magic and it has been working seamlessly since for our needs. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I don't think we have had any issues with text magic at this time. Oh, I wish it would integrate with Ring Central for a CPAS or w/e its called. But I knew it didn't when we bought the product so hardly a complaint. Review collected by and hosted on G2.com.

Kingsley A.

Income Recovery manager

Enterprise (> 1000 emp.)

11/4/2025

"Highly Productive Messaging with No Downsides"

5/5

What do you like best about Textmagic?

very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use. it also a has numerous features you can choose from and the integration is fantastic Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

there is nothing to dislike about Textmagic Review collected by and hosted on G2.com.

Sushil M.

Assistant Manager - Operations

Enterprise (> 1000 emp.)

7/28/2025

"A Reliable SMS Marketing Tool with Great FeatureS"

3.5/5

What do you like best about Textmagic?

I really like how simple and intuitive TextMagic is. Setting up SMS campaigns is quick, and the platform allows me to send messages to thousands of contacts with just a few clicks. The delivery rate is excellent, and I also appreciate the scheduling feature — it helps a lot when managing messages for different time zones. The mobile app is an added bonus for on-the-go use. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

The pricing could be a bit more flexible for smaller businesses or startups. While the pay-as-you-go model works, sometimes I wish there were more bundled plans for bulk usage. Also, the reporting tools, while helpful, could be a bit more detailed or visual in terms of analytics. Review collected by and hosted on G2.com.

Response from Ioana Sima of Textmagic

edit

Thanks for your feedback. We're happy you find Textmagic easy and reliable. We understand pricing is a concern. Our monthly plans may offer better value for bulk messaging (you can find them in the Admin -> Plans section). Also, new reporting tools are coming soon! Feel free to reach out to Textmagic Support for more help.

Carrianne W.

Parts Coordinator

Small-Business (50 or fewer emp.)

10/29/2025

"Efficient Customer Communication with Time-Saving Templates"

4/5

What do you like best about Textmagic?

Easy to get in touch with customers during the working day as not everyone is able to answer a phone call. You can save templates which saves a lot of time when messaging customers. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

There isn't any downsides to Textmagic for me as the user but some of my customers do mention it would be helpful if they could send pictures through. Review collected by and hosted on G2.com.

Kraig N.

Chief of Operations

Small-Business (50 or fewer emp.)

8/19/2025

"Fantastic, trouble-free, and super-fast customer service!"

5/5

What do you like best about Textmagic?

It works as designed! We had a billing matter (making our account tax-exempt) and the customer support folks made it simple, quick, and easy to address the matter and apply our tax exemption. Honestly, I was surprised about how easy they made the process. It was seamless and their responses were super-fast - the way customer service should ALWAYS be but seldom is! Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

Scheduled messages can't be edited from the app - they have to be edited from a browser. Review collected by and hosted on G2.com.

Response from Alexa Lemzy of Textmagic

edit

Thank you for your kind words!

We’re glad you had a great experience with our support team. I’ve also added your request about editing scheduled messages in the app to our feature list, and we’ll let you know if it gets released.

Verified User in Information Services

Mid-Market (51-1000 emp.)

10/29/2025

"Easy to Use, Reliable Messaging at a Great Price"

5/5

What do you like best about Textmagic?

Very easy to use, never any service or delivery problems with messages, not too expensive either. Review collected by and hosted on G2.com.

What do you dislike about Textmagic?

I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts. Review collected by and hosted on G2.com.