Textmagic Reviews & Product Details

Easy to get in touch with customers during the working day as not everyone is able to answer a phone call. You can save templates which saves a lot of time when messaging customers. Review collected by and hosted on G2.com.

There isn't any downsides to Textmagic for me as the user but some of my customers do mention it would be helpful if they could send pictures through. Review collected by and hosted on G2.com.

It works as designed! We had a billing matter (making our account tax-exempt) and the customer support folks made it simple, quick, and easy to address the matter and apply our tax exemption. Honestly, I was surprised about how easy they made the process. It was seamless and their responses were super-fast - the way customer service should ALWAYS be but seldom is! Review collected by and hosted on G2.com.

Scheduled messages can't be edited from the app - they have to be edited from a browser. Review collected by and hosted on G2.com.

Very easy to use, never any service or delivery problems with messages, not too expensive either. Review collected by and hosted on G2.com.

I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts. Review collected by and hosted on G2.com.

It has great convenience and reasonable pricing compared to others. Review collected by and hosted on G2.com.

There is just nothing to complain about. Review collected by and hosted on G2.com.

We have been using TM quite intensively for the last few years. Our daily operations depend on it, so it's a lifesaver. We considered various options, but none of them suited our business needs better than TM. With the new design of our interface and other improvements, we are quite happy to continue working with TM for years to come. Customer service is good, but would be even better without outsourcing call centres. Review collected by and hosted on G2.com.

When things go wrong, it's quite significant. Mostly it's beyond TM, e.g. mobile providers, but the TM customer service team always helps. There were some issues with integration with our email system, but nothing is perfect in this world, so as long as it sorted without much damage, then it's ok. Review collected by and hosted on G2.com.

I like that it connects to our system and sends text messages for us. Review collected by and hosted on G2.com.

Sometimes after so many texts they just don't appear anymore, you have to type the last 4 of the number and it will pop up. Review collected by and hosted on G2.com.

the usability and effectiveness of the platform Review collected by and hosted on G2.com.

too expensive. there should be free option for a said limit before you can then buy a package Review collected by and hosted on G2.com.

Textmagic is a fantastic texting platform for my small eyecare practice. I love the pay-as-you need model, so costs go down when needs go down. Patients love it, my staff loves it, I love it! Review collected by and hosted on G2.com.

No problems - Textmagic has been outstanding. Review collected by and hosted on G2.com.

Everything about it, easy to use and excellent customer service Review collected by and hosted on G2.com.

Nothing to dislike so far, so cannot past comment Review collected by and hosted on G2.com.

quick, effective, and reasonably priced service Review collected by and hosted on G2.com.

I can't think of anything at this time, sorry Review collected by and hosted on G2.com.