--- title: TeleCMI Reviews meta_title: 'TeleCMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how TeleCMI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 302 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # TeleCMI Reviews **Vendor:** TeleCMI **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 302 ## About TeleCMI TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ## TeleCMI Pros & Cons **What users like:** - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. (61 reviews) - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. (55 reviews) - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. (53 reviews) - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. (48 reviews) - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. (44 reviews) - Users value the **call recording feature** of TeleCMI, enabling easy access to live and past call analyses. (31 reviews) - Call Quality (28 reviews) - Users value the **seamless global calling** and appreciate the efficient user interface and excellent customer support of TeleCMI. (24 reviews) - Intuitive (22 reviews) - Efficiency (21 reviews) **What users dislike:** - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. (10 reviews) - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. (6 reviews) - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. (6 reviews) - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. (6 reviews) - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. (6 reviews) - Lack of Intuitiveness (5 reviews) - Poor Interface Design (5 reviews) - Poor Layout Design (5 reviews) - Users report issues with **call mismatches and cross connections** , impacting the reliability of their communication experience. (4 reviews) - Lack of Clarity (4 reviews) ## TeleCMI Reviews ### 1. Secure Calling Platform That Meets Our Compliance Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vishesh J. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about TeleCMI?** Call recordings and reports are reliable and simple to retrieve. The platform ensures client data security, which builds confidence. Audit logs and access control make it easy to track the activity. **What do you dislike about TeleCMI?** Some advanced features took a bit of time to explore. **What problems is TeleCMI solving and how is that benefiting you?** In TeleCMI features like encrypted call logs, secure recordings, and access control policies we can confidently tell clients that their conversations are safe. Easier to assure clients that all communication is secure. ### 2. Reliable Solution for Remote and Online Class Management **Rating:** 5.0/5.0 stars **Reviewed by:** Haritha C. | Inside sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2025 **What do you like best about TeleCMI?** User friendly dashboard that teachers and admins can navigate without much training. Real time call logs and reports simplify monitoring daily communication. **What do you dislike about TeleCMI?** Everything functions smoothly. Just waiting for a few upcoming features the team has promised. **What problems is TeleCMI solving and how is that benefiting you?** Reduced manual work for the admin team by automating follow-ups and sending updates directly to parents. Helps our school manage parent inquiries efficiently without missed calls. ### 3. Smart calling solution for global calling. **Rating:** 5.0/5.0 stars **Reviewed by:** Sasikumar P. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about TeleCMI?** TeleCMI is very simple to set up, but have vast analatical reports about the calls made, also gives call detailed production report by user and team wise that help us to validate the users performances. **What do you dislike about TeleCMI?** There is no dislike since we didn't face any issue with TeleCMI **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI solves the problem of handling business calls and making outbound calls easier. Also help us to monitor the users calls and reports to develop their skills. ### 4. Effortless Call Management for Our School Administration **Rating:** 5.0/5.0 stars **Reviewed by:** Navya R. | Customer Success Executive, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about TeleCMI?** Call recording feature is very useful for tracking inquiries and maintaining transparency. Easy to integrate with our student management system, making workflows smoother. **What do you dislike about TeleCMI?** Initial setup required some guidance, but the TeleCMI support team was very helpful. **What problems is TeleCMI solving and how is that benefiting you?** Helped streamline the admissions process, especially during peak periods. Improved the efficiency of our front office staff, freeing them to focus on other critical tasks. ### 5. Easy IVR Setup Without Any Technical Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Syed I. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about TeleCMI?** We can easily Drag and drop IVR setup, no coding required. Easy to add welcome greetings, menus, and routing. Simple interface, no need to switch between multiple tools. Saves time compared to traditional IVR setups. **What do you dislike about TeleCMI?** Initial testing sometimes requires a few trial calls to confirm. **What problems is TeleCMI solving and how is that benefiting you?** Smooth call routing ensures customers reach the right department. Gives a professional experience to customers from the first call. ### 6. The Smart Way to Manage High Volume Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Taj A. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about TeleCMI?** Calls are connected quickly without long wait times. Works smoothly on both mobile and desktop. No complicated setup needed. **What do you dislike about TeleCMI?** Some light improvements to the UI could boost ease of use. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI saves time when managing a high volume of calls each day by automatically routing them to the right team members. It makes follow ups easy with built-in reminders and call logs, ensuring no customer is missed. ### 7. Audit Logs and Access Controls Give Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Pintu P. | Technical Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2025 **What do you like best about TeleCMI?** The logs are detailed and easy to access, which helps during internal reviews or when managing compliance. Secure login with two-factor authentication. Helpful for managing employee activity and security. **What do you dislike about TeleCMI?** So far, No major issues. We would love to see more customizable notification alerts for certain admin activities in future updates. **What problems is TeleCMI solving and how is that benefiting you?** We handle sensitive client information, so security is really important for us. TeleCMI makes sure our calls are safe, and features like audit logs and access control help us stay compliant. It also makes things easier when we add or remove team members. ### 8. Excellent VOIP service for digital marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronit M. | Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about TeleCMI?** TeleCMI is easy to use and works smoothly. We can make and manage calls easily. The dashboard shows call details clearly, Incoming call flow can be customised easily and there are multiple options forincoming call flow, and if there is any issue, the support team helps quickly. **What do you dislike about TeleCMI?** As of now everything is fine and no issues faced. No dislike. **What problems is TeleCMI solving and how is that benefiting you?** As we are in a digital marketing business, it helps answer customer calls quickly, avoid missing any calls, and keep track of all conversations. It also gives clear call reports, which helps the business grow faster. ### 9. Smooth and Professional Calling Experience with TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Karan Y. | Manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about TeleCMI?** Calling is very effortless and easy. TeleCMI provides post call analytics data from the dashboard. So our team can quickly review call performance, monitor agent activity and improve the business. **What do you dislike about TeleCMI?** There is no flaws, so we have no dislikes **What problems is TeleCMI solving and how is that benefiting you?** Once our agents completes the calling we can review the call thru recording, also there are analytics of total calls answered user wise Team wise that helps us to monitor and manage our teams more effectively. ### 10. The Perfect Partner for Aviation Communication Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant T. | senior manager- inside sales, Aviation & Aerospace, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about TeleCMI?** Works for multiple communication needs in aviation. Problems are addressed fast to avoid delays. **What do you dislike about TeleCMI?** As of now there is no dislikes with telecmi.. **What problems is TeleCMI solving and how is that benefiting you?** Makes it easier for ground, flight, and admin teams to work together. Reduces delays in coordination across locations. ### 11. One Dashboard to Coach, Track, and Improve Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Shree Z. | Admin, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about TeleCMI?** The centralized dashboard makes it easy to monitor all live agent activity. The agent performance reports help us identify training gaps and top performers. **What do you dislike about TeleCMI?** It would be great to have AI-based coaching suggestions in future updates. **What problems is TeleCMI solving and how is that benefiting you?** Improved first-call resolution through targeted coaching based on call insights. Managers now spend less time switching tabs and more time actually coaching. Reduced our new agent onboarding time by 30%. ### 12. Not Fully Satisfied Yet **Rating:** 2.5/5.0 stars **Reviewed by:** Aarti M. | VP-Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about TeleCMI?** We are not very happy. .we are still resolving concerns. Team is helping them in resolving but still we are not at a state where i can give very good rating. Support is good whenever asked , but we have to put in effort to get things understand . **What do you dislike about TeleCMI?** We had taken telecmi as we were mentioned we can implement it on zoho , that is still pending , i thought it would be seamless. **What problems is TeleCMI solving and how is that benefiting you?** We have call recordings now .and summary of each executive ### 13. Every Call Tracked, Recorded, and Synced to CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Sathish K. | Administrative, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about TeleCMI?** TeleCMI’s integration with Zoho CRM makes daily sales and support tasks so much smoother. Every call we make or receive is automatically logged with full details call duration, time, recordings, and even tags. The pop-up inside Zoho with caller info before answering is a huge productivity booster. It saves us from switching between apps. **What do you dislike about TeleCMI?** In my overall experience i have no dislikes with the telecmi platform **What problems is TeleCMI solving and how is that benefiting you?** Before using TeleCMI, our team had to manually note down call details and update Zoho after every interaction. Now, everything is logged automatically, including recordings. This has improved accuracy, reduced missed follow-ups, and made agent performance easier to monitor. ### 14. Helps Us Manage Multiple Branches Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath B. | Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about TeleCMI?** Consistent call quality irrespective of the branch. Centralized dashboard to manage calls across all branches **What do you dislike about TeleCMI?** Initial setup for multiple branches required a bit of coordination, but once configured it runs smoothly. **What problems is TeleCMI solving and how is that benefiting you?** Enabled us to unify communication across different branches. ### 15. Customizable Call Flows That Fit Any Business Use Case **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil P. | Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about TeleCMI?** Easily adaptable to real-time business needs and changing team structures. Helps automate repetitive tasks and reduce agent dependency **What do you dislike about TeleCMI?** Some advanced features may require training to fully utilize their potential **What problems is TeleCMI solving and how is that benefiting you?** Provides full control and visibility over inbound and outbound call behavior. Enhanced team efficiency by automating call distribution and workflows ### 16. Best Phone System with Advanced Features at Affordable Price. **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash S. | Director, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about TeleCMI?** “I like the call barging and whispering features in TeleCMI. They help us train our agents better, reduce training time, and improve our business. Special mention their customers services good and effective. **What do you dislike about TeleCMI?** No dislike since we haven't faced any issue. **What problems is TeleCMI solving and how is that benefiting you?** Every user gets their own number, so our agents can call customers directly without getting confused. Also voice quality and call quality are awesome. ### 17. Enhanced Team Monitoring and Customer Tracking with TeleCMI API's **Rating:** 5.0/5.0 stars **Reviewed by:** Sampath R. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about TeleCMI?** We are using TeleCMI, and it has been very useful for our marketing needs. When a customer calls our marketing number, we can see their details after the call is answered. TeleCMI also allows us to track which agent answered the call, making it easy to manage and monitor our team. Overall, it’s a great tool for our business. The most we like is that outbound calls which are integrated with our CRM. Initially We have request a few new enhancements to them, where their product team delivered it by a week of time. **What do you dislike about TeleCMI?** We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. **What problems is TeleCMI solving and how is that benefiting you?** It helps to manage all the call details directly from the CRM. It benefiting us to have a disposition and have remarks at one place ### 18. Easy identification and friendly dashboard experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjeet b. | IT Manager, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about TeleCMI?** We can monior our live user's calls by using an admin portal and as well as supervisor portal and very less pricing with good customer support team is available could be added benefical. **What do you dislike about TeleCMI?** So far, we have not faced any issues or dislikes from our end. **What problems is TeleCMI solving and how is that benefiting you?** the TeleCMI provides the good call quality and downtime and it will help and solves our agent connectivity problem. ### 19. Great Service with Prompt Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Md Faisal K. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about TeleCMI?** I would like to appreciate how clearly and patiently the support team explains solutions and issues are handled smoothly. Customizable IVR is easy to create smart call routing flows based on business needs. **What do you dislike about TeleCMI?** I have been using telecmi for a long time and have no dislikes to mention from my side. **What problems is TeleCMI solving and how is that benefiting you?** It ensures reliable communication, even during high call volumes. And one of the major benefits is this allows us to automatically sync call logs, customer information, and follow-ups without having to manually update everything ### 20. TeleCMI Makes Managing Calls Stress Free **Rating:** 5.0/5.0 stars **Reviewed by:** shubham S. | Customer Success Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** TeleCMI’s dashboard is very intuitive and user-friendly. The call recording feature is reliable and easy to access. It helps us with quality checks, training, and dispute resolution. It’s a dependable system that we can trust for daily operations without worrying about service interruptions. **What do you dislike about TeleCMI?** There is no dislike on telecmi dashboard, the expected API integration facility is running smooth **What problems is TeleCMI solving and how is that benefiting you?** Most benefiting was every call is handled properly and reaches the right agent, reducing missed calls and improving customer experience. ### 21. One of the Best Telephony Tools for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Assma P. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about TeleCMI?** Easy to manage users and numbers from a single dashboard. Smooth onboarding and setup process. **What do you dislike about TeleCMI?** No dislikes and need few enhancements we are looking forward in future. **What problems is TeleCMI solving and how is that benefiting you?** Improved customer communication and faster response time. Better team productivity with smart call routing. ### 22. Best phone system for marketing Business **Rating:** 5.0/5.0 stars **Reviewed by:** Manav S. | Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about TeleCMI?** TeleCMI makes calling simpler and effective with their softphone with recording. Also helps in monitoring the call with barging and wispering features. customer support is good. **What do you dislike about TeleCMI?** There is no dislike, There is no issue as of now. **What problems is TeleCMI solving and how is that benefiting you?** As we are in marketing business, Telecmi gives good calling solution. Individual virtual number for each agent so that they get call backs on their own virtual numbers. We are also able to mointor the produtivity of the agents fromTelecmi Dashboard. ### 23. Excellent Web based dialer (WebSDK) **Rating:** 5.0/5.0 stars **Reviewed by:** Dhivendhar K. | IT Support Manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about TeleCMI?** Using the TeleCMI WebSDK API has been a great experience. It allows us to make calls directly from our own CRM, which significantly reduces manual effort and saves time. **What do you dislike about TeleCMI?** We have been using it for the past 2 years and have no dislike yet. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI integration has improved our workflow and increased overall productivity. ### 24. Best calling solution with advanced features **Rating:** 5.0/5.0 stars **Reviewed by:** Nisarg J. | Manager, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about TeleCMI?** TeleCMI provides sticky agent feature which helps us in reducing the call transfer time. It automatically reachs the agent spoke last time. This helps in increaing the productivity. **What do you dislike about TeleCMI?** There is no problem we faced asof now, no dislike **What problems is TeleCMI solving and how is that benefiting you?** Telecmi provides multiple features like call tracking, barging, sticky agent, analytics etc. which makes our calling and report handling easy. Also helps in managing the agent activity and maintaining detailed agent reports easily. ### 25. Essential Communication Tool That Boosts Our Team's Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh S. | Admin, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about TeleCMI?** TeleCMI plays a vital role in our organization, enabling our agents to make calls using a reliable network-based system. This has significantly improved our team's efficiency and overall productivity. **What do you dislike about TeleCMI?** Need to add some extra features on the mobile application. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI is a dependable solution that supports our daily communication needs seamlessly. ### 26. Reliable Call Connectivity and User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul R. | Sales Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about TeleCMI?** We have been using TeleCMI for the past year with over 50 agents, and the call connectivity and quality have been excellent. Their dashboard is compact, user-friendly, and very easy to manage. Overall, it's been a smooth and efficient experience. **What do you dislike about TeleCMI?** Everything is working perfectly as of now, but we are still waiting for their own mobile application for VoIP calling. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI solves the problem of managing large teams by providing real-time call monitoring, call recordings, and agent performance tracking ### 27. Great for Remote Teams – Access Anytime, Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Syed M. | Manager, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** Being cloud-based, TeleCMI is perfect for our remote team. Agents can log in from anywhere and work as efficiently as they would in an office. likes This helps in making informed decisions quickly. **What do you dislike about TeleCMI?** some rare features needs some support with telecmi and other than that no dislikes from my side. **What problems is TeleCMI solving and how is that benefiting you?** With TeleCMI’s live dashboards and detailed analytics, we now have complete visibility into our operations, helping us make quick, data-driven decisions. benefits ### 28. Smart IVR Saves Us from Manual Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** AAssam B. | Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2025 **What do you like best about TeleCMI?** With TeleCMI, customer calls go directly to the right department. The IVR is easy to set up using drag and drop and no tech skills needed. **What do you dislike about TeleCMI?** First-time users might need guidance to use advanced IVR features. **What problems is TeleCMI solving and how is that benefiting you?** It saves us time and avoids confusion during busy hours. Customers also get connected faster, which keeps them happy. ### 29. TeleCMI Elevates our Daily Follow-ups **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjan M. | CEO, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** TeleCMI has been extremely helpful in staying on top of our customer follow-ups, especially with its seamless integration with Zoho. The customer support team has always been responsive and supportive whenever we needed assistance. **What do you dislike about TeleCMI?** The mobile app performance needs improvement, as there is a noticeable delay when retrieving data for past dates. **What problems is TeleCMI solving and how is that benefiting you?** It helps us to make the follow ups easy and the data are easy trackable. ### 30. Comprehensive Global Calling Solution with Excellent Call Monitoring Features **Rating:** 5.0/5.0 stars **Reviewed by:** anubhab C. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TeleCMI?** I liked the most with telecmi the real-time dashboard makes it easy to track call quality, agent performance, and overall activity. I really appreciated the fast and helpful customer support from TeleCMI. They resolved our query quickly and ensured everything was running smoothly. **What do you dislike about TeleCMI?** As of now no dislikes with telecmi from my side **What problems is TeleCMI solving and how is that benefiting you?** Enhanced customer relationship management, more efficient follow-ups, and a better understanding of customer needs. ### 31. Efficient Customer Communication and Data Tracking with TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Rejith K. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about TeleCMI?** We are in the marketing industry, and using TeleCMI has made it much easier to connect with our customers. The platform allows us to track call data effectively through their user-friendly dashboard. **What do you dislike about TeleCMI?** Using TeleCMI for the past 6 months we haven’t encountered any major issues. There is no mobile apps for calling **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI has significantly improved our communication workflow and overall productivity. ### 32. Excellent VOIP calling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul D. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2025 **What do you like best about TeleCMI?** We like the user friendly dashboard of TeleCMI. It is easy to setup and configuration are not much complicable. Additionally getting a best support from their team. **What do you dislike about TeleCMI?** There is no issues faced still now. All the requirements are statisfied **What problems is TeleCMI solving and how is that benefiting you?** It solves the problem of making calls to international countries. Mostly our calls are made to USA, previously we used to have only a dialer where we can able to only make calls. But with TeleCMI we can able to make calls and have a recording along with the monitoring in place. ### 33. TeleCMI: The All-in-One Cloud Telephony Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Niladri D. | CS Lead -Delight, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2024 **What do you like best about TeleCMI?** We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience. Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI. As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility. Also we get the prompt support from TeleCMI team which is more helping us **What do you dislike about TeleCMI?** Looking for App name filter in the dashboard. Other than that it is easy to use platform. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI solves the problem of making calls from Neodove crm with that the call activity will be directly pushed to the CRM. This helps to manage everything from the one singel crm dashboard ### 34. Reliable Mobile-to-Mobile Calling (Network Based) **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha S. | Sales Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about TeleCMI?** We have been using TeleCMI for the past two years, and its mobile-to-mobile calling feature has been especially helpful for our sales team working in the field. This functionality has made our communication and reporting much more efficient. **What do you dislike about TeleCMI?** Need to modify the history section on the mobile app. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI captures all call data accurately, which is extremely valuable for tracking performance and maintaining records. ### 35. Comprehensive Global Calling Solution with Excellent Call Monitoring Features **Rating:** 4.5/5.0 stars **Reviewed by:** Sathya P. | Telecom Engineer- IT Support, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about TeleCMI?** We like that TeleCMI provides the supports of both domestic and international needs. It offers especially with the availability of local numbers like Singapore, Malaysia, Philippines, Thailand, USA, and UK. which we couldn’t access before with the other Vendors. They also offers call monitoring, recording, and reporting features, making it easy for us to manage and review the call performance. The user-friendly interface and other features helps us to update our call flow immediately. Previously which we need to work for a half day to make it live. **What do you dislike about TeleCMI?** There are areas where improvements could be made, particularly in billing report and invoice generation. Some customization requests also take longer than expected. **What problems is TeleCMI solving and how is that benefiting you?** The solution addresses the challenge we previously faced of relying on an on-premises system with limited local number availability for international markets. With TeleCMI’s we now have access to local numbers in various countries and can fully monitor calls with detailed reporting. Now we can efficiently track call data and improve customer engagement across global markets ### 36. Easy Onboarding with a User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Varun T. | Manager, Glass, Ceramics & Concrete, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TeleCMI?** TeleCMI makes on-boarding new agents quick and hassle-free, with no need for technical support. The platform is user-friendly and intuitive. **What do you dislike about TeleCMI?** Currently, there is no mobile application available. Looking forward to its release, as it would make access even more convenient. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI has helped us track agent performance, ensure quality assurance via recordings, and reduce missed customer follow-ups ### 37. TeleCMI’s Flexibility Makes Remote Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek c. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about TeleCMI?** Quick support makes our queries are addressed promptly. Most liked from my side was the detailed reports and real-time analytics available on the dashboard. **What do you dislike about TeleCMI?** From the time of usage untill now, no dislikes from my side. **What problems is TeleCMI solving and how is that benefiting you?** Scalable solution that grows with the business and helps manage costs effectively. Better decision-making, increased productivity, and the ability to identify areas for improvement. ### 38. Better and best way to monitor the live call for our agents. **Rating:** 5.0/5.0 stars **Reviewed by:** selvaganesh. R. | Inswit Software Pvt Ltd, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about TeleCMI?** TeleCMI provides an multi-level IVR, automated attendants, and comprehensive analytics, all contributing to faster customer responses and higher satisfaction rates. **What do you dislike about TeleCMI?** Occasionally, the virtual number may not display correctly on the soft phone during calls. **What problems is TeleCMI solving and how is that benefiting you?** They have developed a new dashboard with more detailed analytics, which will help our organization download reports for our agent auditing purposes. ### 39. Excellent Agent Tracking and Reporting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Dipti A. | Admin, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about TeleCMI?** TeleCMI provides the ability to access detailed reports on agent performance. It allows us to easily track their activity and the call logs. Also their customer support is very excellent. **What do you dislike about TeleCMI?** We are looking for some feature enhancements in the report section. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI has directly contributed to improved productivity and helped our team consistently meet and exceed targets. ### 40. TeleCMI Makes International Calling Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ajinkya N. | Manager, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** We are using TeleCMI for global calling, and the call quality and connectivity have been excellent for us. It also makes it easy to connect with customers and teams around the globe. **What do you dislike about TeleCMI?** Looking for more additional unlimited plans for global. **What problems is TeleCMI solving and how is that benefiting you?** As mentioned earlier it really helps us to call around the globe with easy connectivity. ### 41. Powerful Features That Help Us Stay Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep j. | Managing director, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** Really appreciate the flexibility of TeleCMI’s cloud system, which supports remote work without disruptions. Being cloud-based, TeleCMI enables our team to operate seamlessly from any location. **What do you dislike about TeleCMI?** currently i don't have any dislikes with this platform **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI enables our remote team to stay connected and productive from anywhere, while supervisors can monitor performance in real-time. ### 42. Easy and Reliable Tool for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi A. | Front Desk Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about TeleCMI?** TeleCMI’s click-to-call functionality allows us to make calls directly from our CRM without the need to copy and paste numbers manually. **What do you dislike about TeleCMI?** We are looking improvements in some of the existing functionalities. (UI and design) **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI has streamlined our workflow and saved valuable time, making our calling process much more efficient. ### 43. Powerful Dashboard and Easy Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep v. | Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about TeleCMI?** Access to comprehensive call logs, user activity, call duration, and more. Helps in training and quality control with live intervention capabilities. **What do you dislike about TeleCMI?** Supervisors can monitor calls live or review recordings to ensure service standards. **What problems is TeleCMI solving and how is that benefiting you?** Auto-generated reports support compliance requirements and internal audits. ### 44. Enhancing Customer Follow-ups with TeleCMi and Clinecia Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Balraj K. | General Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about TeleCMI?** We are using TeleCMi integrated with Clinecia, which really helps us track call details in our CRM. This allows us to effectively follow up with our customers regularly. **What do you dislike about TeleCMI?** We have been using TeleCMI for more than 8 months. The only modification needed is in the UI design and the report section. **What problems is TeleCMI solving and how is that benefiting you?** Using TeleCMI, we can easily follow up with our customers and access call recordings directly in the CRM. ### 45. Reliable IVR Solution with a User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Selvam S. | Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about TeleCMI?** We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent's phone number. If any network issue happened on the agent's phone, the calls would get missed. But in TeleCMI, there are both options for flexibility. Apart from this feature, we like the easy-to-use dashboard interface and customer support. **What do you dislike about TeleCMI?** Currenlty there is no issue has been face. **What problems is TeleCMI solving and how is that benefiting you?** To receive the IVR calls on both System and mobile phone. This helps us to pick all the customer support calls, which increase our productivity, ### 46. Flawless Calling Solution for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Solomon R. | Admin, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about TeleCMI?** TeleCMI is easy to use and works really well for our business calls. The call quality is clear, and the features help us manage everything smoothly. **What do you dislike about TeleCMI?** No issue faced as of now so no dislike. **What problems is TeleCMI solving and how is that benefiting you?** Telecmi helps us monitor our agents calls. Manage our misses call and call tracking difficulties ### 47. A Smart VoIP Solution for Modern Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil P. | Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about TeleCMI?** No latency in calls and call quality is good. Making our business efficient and support are given on time effectively. **What do you dislike about TeleCMI?** No major drawbacks. Its ease of use, clear call quality. So no Dislike **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps businesses handle calls better, providing real-time call monitoring to improve communication. Wisper option helps to give training to our agents by prompting from backend. ### 48. TeleCMI is an excellent choice for business looking to modernize their communication infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** praful c. | DIRECTOR, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** Extensive features for call management and analytics with faster support team. **What do you dislike about TeleCMI?** we are using for past six months there is Nothing on dislike **What problems is TeleCMI solving and how is that benefiting you?** Easy inter-communication and direct extensions help your team collaborate efficiently, ### 49. A Reliable and Innovative Cloud Phone Solution!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur G. | Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about TeleCMI?** I like TeleCMI for its easy setup, clear call quality, and useful features like call tracking and CRM integration. It’s a great choice for businesses. **What do you dislike about TeleCMI?** I have no dislikes for TeleCMI. It delivers excellent performance, reliability, and features that meet all my expectations. **What problems is TeleCMI solving and how is that benefiting you?** It simplifies handling business calls, reduces call drops, and enhances productivity with its easy-to-use features. ### 50. Smooth & Effective Communication with Telecmi Integrated into Zoho CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Robinson D. | Marketing Analysis, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about TeleCMI?** Our experience with Telecmi’s integration into Zoho CRM has been excellent. The connection is stable, and features like call logging and automation have greatly improved our workflow. **What do you dislike about TeleCMI?** still now there is no issues with telecmi **What problems is TeleCMI solving and how is that benefiting you?** Live call monitoring and call whispering helps managers coach agents in real time. It helps us to easily add users or modify call flows to our business expand. ## TeleCMI Discussions - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) - [View TeleCMI pricing details and edition comparison](https://www.g2.com/products/telecmi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A00%3A09+-0500&secure%5Bsession_id%5D=d2bf8729-e870-4492-9ad1-db50d1e8aefa&secure%5Btoken%5D=e253710b539f506106f11df6b0034a20ecefe754fd8af91fb451cb49c9cec60c&format=llm_user) ## TeleCMI Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## TeleCMI Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top TeleCMI Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,036 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)