--- title: TeleCMI Reviews meta_title: 'TeleCMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how TeleCMI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 302 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # TeleCMI Reviews **Vendor:** TeleCMI **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 302 ## About TeleCMI TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ## TeleCMI Pros & Cons **What users like:** - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. (61 reviews) - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. (55 reviews) - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. (53 reviews) - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. (48 reviews) - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. (44 reviews) - Users value the **call recording feature** of TeleCMI, enabling easy access to live and past call analyses. (31 reviews) - Call Quality (28 reviews) - Users value the **seamless global calling** and appreciate the efficient user interface and excellent customer support of TeleCMI. (24 reviews) - Intuitive (22 reviews) - Efficiency (21 reviews) **What users dislike:** - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. (10 reviews) - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. (6 reviews) - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. (6 reviews) - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. (6 reviews) - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. (6 reviews) - Lack of Intuitiveness (5 reviews) - Poor Interface Design (5 reviews) - Poor Layout Design (5 reviews) - Users report issues with **call mismatches and cross connections** , impacting the reliability of their communication experience. (4 reviews) - Lack of Clarity (4 reviews) ## TeleCMI Reviews ### 1. Awesome User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gursharan S. | Management Information Systems Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about TeleCMI?** Using TeleCmi since 1 year, Instant support and Good user Interface. **What do you dislike about TeleCMI?** Can't download all the users record at a Glance. **What problems is TeleCMI solving and how is that benefiting you?** We can monitor the calls through Call Recording, check the Calling pitch and improve. It saves the time of manually Dailling through mobile. ### 2. easy interface and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** ramesh s. | manager, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about TeleCMI?** the technical support team is always responsive and proactive and ease of integration **What do you dislike about TeleCMI?** anything to be disliked as of now for telecmi **What problems is TeleCMI solving and how is that benefiting you?** telecmi is very useful to use the calling feature by its mobile phone and do the work from home job ### 3. Great Experience with TeleCMI's Setup and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** ramesh p. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about TeleCMI?** Seamless setup and onboarding experience and Friendly and knowledgeable support team **What do you dislike about TeleCMI?** Minor adjustments in feature rollout times would enhance the experience **What problems is TeleCMI solving and how is that benefiting you?** telecmi provides an detailed analytics, and helping us to track the call metrics and agent performance. ### 4. IVR Product Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ravinesh S. | Software & Cloud Solution, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about TeleCMI?** Best IVR & Dialer Solution Provider for SMB & Enterprises organization **What do you dislike about TeleCMI?** TeleCMI DID Number Improvement (Multiple DID Number Data Filter from Single Application, they can improve these features) **What problems is TeleCMI solving and how is that benefiting you?** IVR Solution ### 5. Best solution for Reaching global Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Abitha B. | Networking Specialist, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about TeleCMI?** we can call every countries without any network issues Dashboard they provide with affordable prices are also a highlight **What do you dislike about TeleCMI?** Customer Follow ups can be improved in future **What problems is TeleCMI solving and how is that benefiting you?** Able to call every country at affordable pricces and tracking can be done ### 6. Top Rated Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh R. | Director, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about TeleCMI?** Seamless support for API integration and top-notch call quality. **What do you dislike about TeleCMI?** Looking for direct third party integration **What problems is TeleCMI solving and how is that benefiting you?** Easy call monitoring and staff monitoring. ### 7. Flexible and Efficient Cloud-Based Telephony Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Nisarg J. | Chief Executive Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about TeleCMI?** TeleCMI is a robust and cost-effective solution for businesses looking for a seamless cloud telephony experience. **What do you dislike about TeleCMI?** TeleCMI should suggest some UL plans for global **What problems is TeleCMI solving and how is that benefiting you?** It really helps to resolve to track all my agents call records ### 8. exleent product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Anil V. | IT ADMIN, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about TeleCMI?** Excellent Product and Service. Reciveing a good support from TeleCMI. They are responsive all the time **What do you dislike about TeleCMI?** The IVR solution expection is satsisfied. Few more analatics required **What problems is TeleCMI solving and how is that benefiting you?** Receving incoming on IVR and completely monitoring it in the dashboard. ### 9. Telecmi a very unique and best iVR service, **Rating:** 5.0/5.0 stars **Reviewed by:** Iprince s. | Senior Network Support Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about TeleCMI?** The most thing i like in TeleCMi is user friendly dashboard and easy to access. **What do you dislike about TeleCMI?** Need to develop on the mobile app and rest everything is fine. **What problems is TeleCMI solving and how is that benefiting you?** This helps us to track all the details of theagenst which increase our productivity. ### 10. Product Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj C. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about TeleCMI?** Good Software and easy to use very Goodd **What do you dislike about TeleCMI?** Sometimes Number Show Wrong in Software. **What problems is TeleCMI solving and how is that benefiting you?** telecmi ivr very helpful to connect the incm AND PROVIDE WORK FROM HOME TO MY TEAM. ### 11. Best Customer Support round the clock **Rating:** 5.0/5.0 stars **Reviewed by:** Hari Prasath V. | Team Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about TeleCMI?** TeleCMI helps us to make a clear idea for the detailed call logs and the reports. **What do you dislike about TeleCMI?** Need to improve for the mobile application on this is a drawback. **What problems is TeleCMI solving and how is that benefiting you?** This helps us to track the detailed call logs of our agents. ### 12. Excellent Service with best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** vinoth r. | Director, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about TeleCMI?** Its a user friendly and help to tarck the details of all our agents. **What do you dislike about TeleCMI?** Need to help in the detailed history section while downloading rest everthinh is fine. **What problems is TeleCMI solving and how is that benefiting you?** This really helps us to get the exact and detailed reports. ### 13. Best User Inter Face Software **Rating:** 5.0/5.0 stars **Reviewed by:** AHAMMED Y. | Junior Logistic Executive, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about TeleCMI?** TeleCMI is a great calling solution for medium and enterprise businesses. Additionally, we have received excellent support from the team whenever we've had any queries or issues. **What do you dislike about TeleCMI?** Need to make some changes in the dashboard like to see the user deatils in detail. **What problems is TeleCMI solving and how is that benefiting you?** This helps us to resolve the 90% of our problems like it helps us to track the detailed history of the agents with the login details as well as the call logs and recordings. ### 14. Affordable, great support and excellent team behind the software. **Rating:** 5.0/5.0 stars **Reviewed by:** Saravana G. | CEO’s Office, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about TeleCMI?** We use it along with Zoho CRM to record our calls, and also use their analytic dashboard to measure the performance of our team and it does a great job. We recently purchased an additional DID number from them and have hooked up our support team to Telecmi as well. Fantastic support through out the purchase, and implementation process. their support team is extremely available and has a super fast response time. **What do you dislike about TeleCMI?** Maybe they can make their UI look more modern. But we hardly log into their backend so it does not bother us much. Otherwise, nothing to dislike. great software by a great team. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps us with performance tracking, ensuring compliance for support, as well with help store and retrieve our call records. ### 15. Integrated click2call with our inhouse crm **Rating:** 5.0/5.0 stars **Reviewed by:** Mani V. | CTO, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TeleCMI?** We are using the TeleCMI service for making outbounds call. It is very helpful to make outbound calls directly from the desktop as well as our CRM through API. **What do you dislike about TeleCMI?** As of now there is no dislikes it is working perfectly with our CRM **What problems is TeleCMI solving and how is that benefiting you?** Solves the purpose of making call directly from our CRM ### 16. User friendly dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen V. | Senior Technical Recruiter, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about TeleCMI?** User friendly Dashboard Customer Care Service supporting on IVR configurations Expoting the Call Logs and Recording Real time Call Monitoring **What do you dislike about TeleCMI?** No SMS Facility available for the outbound calls in the TeleCMI Softphone **What problems is TeleCMI solving and how is that benefiting you?** Helping us to make and receive calls from the system. Now it is become very easier for our agents to make calls. And very helpful to us as a admin to monitor it. ### 17. Easy system based calling software **Rating:** 5.0/5.0 stars **Reviewed by:** Raj S. | Information Systems Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about TeleCMI?** We greatly appreciate the support provided by TeleCMI. Whenever we encounter problems, they respond immediately with solutions. The implementation process is very easy. When my account was set up, the team called us, understood our use case, and provided the exact solution we needed. Previously, we were using a system that was unable to monitor users' calling activity, but TeleCMI has been very helpful in those areas as well. Our executives can now make calls directly from the system. Additionally, it helps us integrate seamlessly with our software. **What do you dislike about TeleCMI?** We haven't found anything dislike about Telecmi at the moment. **What problems is TeleCMI solving and how is that benefiting you?** Telecmi is helping us monitor daily call activity, and our executive interaction with the customer. This integration allows us to make calls directly from the software, reducing time and enhancing efficiency. ### 18. Great solution for Support System **Rating:** 5.0/5.0 stars **Reviewed by:** Amitkumar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about TeleCMI?** Easy to manage, with a very friendly interface that allows for easy increase and decrease of users. We use it daily to monitor productivity and activity of the users. They provide very good support and quick response. It's also easy to implement and integrate. We have two accounts - one for business and one for consumer. **What do you dislike about TeleCMI?** To schedule holidays, we need to set them and remember to revoke the setting when necessary. **What problems is TeleCMI solving and how is that benefiting you?** It has solved the individual monitoring of the agents. The call recording feature provides an option to review and improve things in a better way. You can get the productivity of the users along with their status, total answered, missed and outbound calls. It solves our maximum business requirement, and we have been using it for 6 years. **Official Response from Saravana Kumar:** > Thank you for your positive feedback! We're thrilled to hear that TeleCMI has been a great solution for your support system. Your comments about the easy management, friendly interface, and quick support response are genuinely appreciated. We've noted your feedback on holiday scheduling and appreciate your input. If you ever have more suggestions or specific features you'd like to see, feel free to share them. We're here to ensure your experience with TeleCMI remains excellent. ### 19. Review for Tele CMI services **Rating:** 3.0/5.0 stars **Reviewed by:** Sunil B. | Lead , Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2024 **What do you like best about TeleCMI?** Customer approach and active listening by all the support executives **What do you dislike about TeleCMI?** Time taking process and set up of logic took a lot of follow-ups to bring the flow as per requirement. **What problems is TeleCMI solving and how is that benefiting you?** Connecting with the benefeciaries with no interruption and bringing theor queries to the directed team in a quick and snappy way. ### 20. user friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Tamilselvi N. | Business Development Executive, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about TeleCMI?** easy to use the telecmi softphone with the call masking facility, helps to mask the caller number along with the complete monitoring. Easy to implement the ivr setup with user friendly dashboard **What do you dislike about TeleCMI?** demo videos will to setup the configuration from our side, instead of getting help from telecmi **What problems is TeleCMI solving and how is that benefiting you?** helps to make and receiv calls in the system. which provide the call recording, monitoring and barging facility to track our agents ### 21. Very happy with Telecmi service **Rating:** 5.0/5.0 stars **Reviewed by:** Abirami M. | Operations Head, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TeleCMI?** Am happy with the services provided by telecmi. Their user friendly dashboard and mobile calling feature help my team to have seamless communication. With Caller history readily available in on the phone & missed calls it helps them to track and attend calls at ease. Also, the admin dashboard helps to track how many calls have been done by each executive and to analyze their performance. Over all very happy with their service **What do you dislike about TeleCMI?** As of now, I dont have a dislike on service. **What problems is TeleCMI solving and how is that benefiting you?** It helps us to solve our issue on receiving multiple inbound calls received by NGOs and also to connect with them at ease with a virtual number without sharing the personal mobile number of our employees ### 22. Best Customer Support and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak J. | Founder, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about TeleCMI?** The Software and the dashboard are user-friendly. **What do you dislike about TeleCMI?** Need to develop the mobile app which increase the productivity. **What problems is TeleCMI solving and how is that benefiting you?** This helps us to track the detail of all usr agents. ### 23. Easy Real Estate IVR service **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham K. | Assistant Sales Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2024 **What do you like best about TeleCMI?** We are using the Basic ivr service for our organization. As we are into the real estate we always have multiple projects. For Each project there will be a changes in IVR. TeleCMI portal heps us to modify instantly and do the changes. **What do you dislike about TeleCMI?** Currentl there is no issues with the services **What problems is TeleCMI solving and how is that benefiting you?** Benifing us on the Incoming IVR Calls getting monitored and recorded. ### 24. Simple to use and integrate leading phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Jyoti C. | IT Manager - Executive Support Team, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about TeleCMI?** The call routing was the best and easiest with this program and it has the best integration features that allows us to initiate calls and texts directly from our CRM tool. **What do you dislike about TeleCMI?** This is a platform I am yet to have technical glitches with or experience any dissatisfaction. **What problems is TeleCMI solving and how is that benefiting you?** If offers a conveninet solution for making calls and sending texts to our clients and get calls forwarded through the app for internal collaboration. ### 25. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** jessie S. | Admin, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TeleCMI?** Easy to intergrate to CRM and making esy to taking care of the leads **What do you dislike about TeleCMI?** As of now nothing to there to tell about it. **What problems is TeleCMI solving and how is that benefiting you?** Solves the problem of making the calls from Zoho CRM. ### 26. very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ragothaman M. | Admin Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2024 **What do you like best about TeleCMI?** we like the telecmi service helping us to get the leads using the centralized ivr number. telemi provide the multiple number to handle the failures. though it helps our business effectively. finding out the reports are very easy to use. **What do you dislike about TeleCMI?** customize after call SMS Options required for notiying the customers. Currently providing only greeting sms **What problems is TeleCMI solving and how is that benefiting you?** Inbound call manging solution, we used to advertise our property if any customer calls the IVR number. We will get the incoming calls along with the complete report for the campaign ### 27. Excellent support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Manasi K. | Inside Sales Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about TeleCMI?** we have been using the service from 2018, we have been getting the better support from telecmi side. Coming to the product it is very easy to use and the call monitoring facility helping us to check the agents. **What do you dislike about TeleCMI?** There is no dislike about the TeleCMI. As receving quality of service **What problems is TeleCMI solving and how is that benefiting you?** Handling multiple inbound calls at the same time, using telecmi for our centralized call center and some using remotely ### 28. easy monitoring of executives **Rating:** 5.0/5.0 stars **Reviewed by:** Karthiga D. | General Executive - Operations, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2024 **What do you like best about TeleCMI?** we like the telecmi integration with Zoho CRM, helps us to make calls directly from the CRM and log activities are captured against the leads. Telecmi team entirely helped and guided during the implementation which helped us to easily use the system **What do you dislike about TeleCMI?** no dislike as the solution is integrated and call logs available in the crm **What problems is TeleCMI solving and how is that benefiting you?** All the order-related calling activities are taken care of directly in the Zoho CRM. Call Logs and Recordings are very helpful to check the complete history. ### 29. great softphone dialer for us calling **Rating:** 4.5/5.0 stars **Reviewed by:** Shanawaz S. | System And Network Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2024 **What do you like best about TeleCMI?** I have been using the Telecmi service for more than a year and happy with their services. It is very simple and easy to agents for making the calls. Also for admin it is a easy interface to map the users in our queue. **What do you dislike about TeleCMI?** Need a report download option for agent in the softphone to submit the daily report **What problems is TeleCMI solving and how is that benefiting you?** Making calls to USA using the softphone dialer solution. Easy to monitor the online, offline activity plus their callings with the recording. ### 30. Best Support round the clock. **Rating:** 5.0/5.0 stars **Reviewed by:** MANPREET S. | OPPS MANAGER, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about TeleCMI?** I like everythong since i started association with telecmi as salesman i got two perfect guys Ajith and Prasathh and then account team and support team i dont know the name but they are always there to help on time . **What do you dislike about TeleCMI?** As of now i dont have any dissoppointment. so nope.... **What problems is TeleCMI solving and how is that benefiting you?** geting the customer service easy to contact to resolve any issue in no time and making payment and top up simple and it is more affordable as compare to other compitition in market. ### 31. So far, the experience was really good with TeleCMI and their support team is also very supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Sourjya N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about TeleCMI?** The features that they are holding are great and moreover, the support team is also very fast and supportive. **What do you dislike about TeleCMI?** There are a few features that they should embed in their system that are still lacking like if someone is transferring a call or putting a call on hold, there should be an option to implement a music in that part for holding. **What problems is TeleCMI solving and how is that benefiting you?** To make and receive the calls efficiently and effectively. Moreover, getting all the call recordings and having a track of all the call logs is beifitting a lot. ### 32. effortless calls making to singapore **Rating:** 5.0/5.0 stars **Reviewed by:** Ajesh S. | Manager Operations, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TeleCMI?** We like the telecmi calling system which helps us to make calls to singapore, malaysia and other apac countries. The customer support is responsive and if there is any connectivity issue they will try to resolve it immediately. Our users make calls with the desktop/laptop directly and others use mobile, it is very user friendly. **What do you dislike about TeleCMI?** we are using third party app linphone app looking for telecmi application **What problems is TeleCMI solving and how is that benefiting you?** Solving the purpose of making the calls to international countries. Helps to have a complete trace on reporting. ### 33. Good Customer Support Received **Rating:** 5.0/5.0 stars **Reviewed by:** Anand s. | Digital Marketing Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about TeleCMI?** We mostly like the customer support from the TeleCMI. We are into the food industry we mostly used to receive calls on peak hours. On that particular time if there is any issues the customer support team is very helpful on Resolving it. Also the Dashbaord is Very User friendly to route the incoming calls and Easy to Monitor the Agents Call Recording **What do you dislike about TeleCMI?** Very Happy with the Service. Need more improvment on the Mobile APP **What problems is TeleCMI solving and how is that benefiting you?** Solving the Multiple Incoming calls at the Same time in Single IVR Number. That is very helpful to manage the incoming calls **Official Response from Saravana Kumar:** > Thank you for your feedback! We're thrilled you find our customer support team helpful, especially during peak hours in the food industry. We're glad our dashboard is user-friendly for routing incoming calls and monitoring agent call recordings. We appreciate your suggestion to improve our mobile app and will consider it for future updates. It's fantastic to hear that TeleCMI is helping you manage multiple incoming calls simultaneously through a single IVR number. Please don't hesitate to reach out if you have any further feedback or questions. ### 34. easy system calliing **Rating:** 5.0/5.0 stars **Reviewed by:** Parikshith K. | Sales Associate, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about TeleCMI?** we like the service of telecmi which provides the various analatics which is easy to monitor the complete agent activity. Implementing any changes in the IVR flow is very easy. **What do you dislike about TeleCMI?** there is no dislike as the service is working as we have expected. **What problems is TeleCMI solving and how is that benefiting you?** to make and recive calls directy from the system which has the call recording faciliy and live monitoring. It helps to manage the agents calls effectively. ### 35. Call Monitoring Software for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Karthi k. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about TeleCMI?** We like the features of TeleCMI, We are Basically looking for the Call Management Software for our Executives. TeleCMI has Provided the User Friendly Dashboard which is Easy to Manage. if there is any change need to be made immediately the Support Team will help us also somechanges are completed from our side itself. **What do you dislike about TeleCMI?** There is no dislike so far about the TeleCMI, Need more natural Voice on Text to Speech. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI Solving the Call Monitoring Purpose of the Executives. The dashboard provides the last one year call data which is very helpful. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad you appreciate TeleCMI's features, especially the user-friendly dashboard for call management. Our support team is dedicated to assisting you promptly, and we're pleased you find it helpful. We appreciate your suggestion for more natural voices in the text-to-speech feature, and we'll consider it for future improvements. It's great to hear that TeleCMI is solving your call monitoring needs for executives and that the dashboard's call data is beneficial. Feel free to reach out if you have any further feedback or questions. ### 36. cloud ivr **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhakar R. | Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about TeleCMI?** we like the cloud based inbound and outbound calls from telecmi. Helps us to integrate with zoho crm and initiate the call. It is easy to use when integrated with zoho **What do you dislike about TeleCMI?** there is no dislike everything is working good. **What problems is TeleCMI solving and how is that benefiting you?** solving the puprpose of making nd receving calls from zoho and call logs are stored in the crm ### 37. Easy Reporting Software for Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Nagaraj S. | IT Purchase Executive, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about TeleCMI?** Easy to use Dashboard with 24/7 Support provided. Get the Reports comes very Easy to manage. If anychanges need to be updated to the IVR we can easly implement it. Previously we used to use on premises System has we need to depend on a technical Person and it wil take a day time to complete. **What do you dislike about TeleCMI?** Currently we are looking for the Reporting day wise data, which is working good. No Dislike till Now. **What problems is TeleCMI solving and how is that benefiting you?** Telecmi solving the purpose of getting Day wise report & easy IVR implementation. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're delighted you find TeleCMI's dashboard easy to use, with excellent 24/7 support and seamless report management. We're glad you appreciate the ease of implementing IVR changes compared to on-premises systems. We're pleased that the reporting meets your needs and will continue to ensure it provides valuable insights for you. Please feel free to reach out if you have any further feedback or questions. ### 38. Best Supportive product and Support 24*7 **Rating:** 5.0/5.0 stars **Reviewed by:** Payal K. | Manager, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TeleCMI?** The products helps us to resolve and track all the detailed information of our agents and this helps us to improve our business. The dashboard is very easy to use. Getting a good customer from the telecmi team. **What do you dislike about TeleCMI?** Better product but no dislike as of now if ant sure we will let uou know. **What problems is TeleCMI solving and how is that benefiting you?** Helping us to monitor the calls of the agents. we have complete analysis on the daily calls. ### 39. Software for managing calls **Rating:** 5.0/5.0 stars **Reviewed by:** Inderjeet B. | Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about TeleCMI?** TelecMI provided the user-friendly dashboard to manage the call system. It is very easy to implement the IVR service and queuing system. The customer support helped us in setting up all those things. The TeleCMI features help us a lot to analyze the day-to-day calls. **What do you dislike about TeleCMI?** There is no Dislike So far, I am very happy with the Service provided **What problems is TeleCMI solving and how is that benefiting you?** It is solving the problem of making calls to India. Also, we are using the Australian call solution. We have a complete track on the calls. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're thrilled you find TeleCMI's dashboard user-friendly and appreciate the ease of implementing IVR and queuing systems. Our customer support team is dedicated to helping you get set up efficiently. We're glad you're satisfied with our service and have not encountered any dislikes. It's great to know that TeleCMI is solving your challenges with making calls to India and providing Australian call solutions. We're committed to providing you with complete call-tracking capabilities. Please feel free to reach out if you have any further feedback or questions. ### 40. Calling Solution for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep G. | Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about TeleCMI?** We are into the Accounting software providing industry, we have liked integrating the TeleCMI calling system. The implementation is Easy and support we got is extra ordinary. Also it very Easy to use the Features. **What do you dislike about TeleCMI?** There is no dislike on telecmi as we are getting the promissed service with support **What problems is TeleCMI solving and how is that benefiting you?** Managing the inbound and outbound calls of our organization which will have a complete analysis with recording. This is very useful to monitor the agents. ### 41. inbound calling system with toll free **Rating:** 5.0/5.0 stars **Reviewed by:** arati s. | Software Developer, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** we like the inbound calling solution on telecmi with toll free number. The toll free calls are connecting the system so it is easy to pick the customer calls and assist them quickly. **What do you dislike about TeleCMI?** some times the network issue is being happened. **What problems is TeleCMI solving and how is that benefiting you?** Picking the calls directly on the system and with the call recording. All the incoming call details available on the telecmi dashboard is very helpful in monitoring it. ### 42. it is good platform with easy and helpful team smooth configuration and wonderful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sathwik K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about TeleCMI?** customer support is at its best.ease of implemntation and ease of integration **What do you dislike about TeleCMI?** nothing as of now because we just started using it , will mention if we find any in future **What problems is TeleCMI solving and how is that benefiting you?** we were facing difficulty to display different numbers everytime , niw one ivr number will routte our users and we have proper data along with recordings to track our users performance and to keep our leads **Official Response from Saravana Kumar:** > Thank you for highlighting our customer support and noting the ease of implementation and integration as positive aspects. We're glad to hear about your positive initial experience. Feel free to share if you ever come across any concerns or have suggestions in the future. We're here to ensure your ongoing satisfaction. ### 43. call managing system **Rating:** 5.0/5.0 stars **Reviewed by:** jeyaraj r. | Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about TeleCMI?** Connecting multiple restaurent with one Landline number, helping us to trace all the incoming calls in the system. It is very easy to monitor the daily call activities. **What do you dislike about TeleCMI?** initially we faced the BSNL call forwarding issue. later with the help of technical team it got resolved. **What problems is TeleCMI solving and how is that benefiting you?** Solving the problem of call tracking on Hotel Wise. The restaurant orders are manged using the system. ### 44. ivr call managing software **Rating:** 4.5/5.0 stars **Reviewed by:** Prabha Karan V. | Chief Operating Officer, Packaging and Containers, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about TeleCMI?** we like the overall services along with the customer support. The provide the ease us of the dashboard to check the user daily data. **What do you dislike about TeleCMI?** there is no negative points about the service, it is working perfectely **What problems is TeleCMI solving and how is that benefiting you?** Solving the puprpose of inbound ivr system with call tracing and monitoring on live. the last one year logs available in their dashboard for audit purpose. ### 45. Prompt Response and Quick Revert **Rating:** 5.0/5.0 stars **Reviewed by:** Ramu A. | Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about TeleCMI?** It is great working with TeleCMI with great product and service. We like the dashboard interface of TeleCMI **What do you dislike about TeleCMI?** We need more improvement on the Dashboard with adavanced features and analysis **What problems is TeleCMI solving and how is that benefiting you?** We use outbound dialer for our educational and admission purpose. Also we use inbound toll-free to monitor the inbound calls. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're delighted to hear that you've had a great experience with TeleCMI's product and service and that you appreciate our dashboard interface. We value your feedback about the dashboard and will consider it for future enhancements to provide advanced features and analysis. It's fantastic to hear that TeleCMI's outbound dialer serves your educational and admission purposes while the inbound toll-free service helps you monitor inbound calls effectively. Please feel free to reach out if you have any further feedback or questions. ### 46. advanced ivr in cloud **Rating:** 5.0/5.0 stars **Reviewed by:** PONNIVALAVAN I. | Manager, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about TeleCMI?** we like the ivr system from the telecmi, the dashboard and accessing the history is very easy. if there is any problem the customer care team is helping us anytime. **What do you dislike about TeleCMI?** sms option not available for the calling customers. we cannot able to send the greeting sms. **What problems is TeleCMI solving and how is that benefiting you?** Solving the incoming IVR Problem, previously we used to receive the call directly on the Phone Number. Now the TeleCMI ivr system helping us for forward to multiple agents and phone numbers. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad you like our IVR system and find our dashboard easy to use. We appreciate your suggestion regarding an SMS option and will consider it for future improvements. It's excellent that TeleCMI's IVR system has helped solve your incoming call routing challenges. Feel free to reach out if you have any further feedback or questions. ### 47. integrated system with zoho desk **Rating:** 5.0/5.0 stars **Reviewed by:** Arun V. | Sales Development Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** i have been using the calling facility of telecmi with zoho desk. Previously we are using the mobile phone connect facility. now telecmi helps to make calls easily from the system. **What do you dislike about TeleCMI?** need a mobile app facility to connected with zoho which helps more. **What problems is TeleCMI solving and how is that benefiting you?** solving the problem of making the calls directly from the system. call logs with recording directly available in the desk. ### 48. Best Supportive System to track the agents **Rating:** 5.0/5.0 stars **Reviewed by:** Yogitha G. | Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about TeleCMI?** This system helps us to track all the details of the agents in our company and also the support team is very excellent and supportive. **What do you dislike about TeleCMI?** Need to develop the mobile app for the newer version in the android **What problems is TeleCMI solving and how is that benefiting you?** This helps us to resolved to get the detailed call logs of our agents for both inbound and outbound. ### 49. Inbound Call Solution for Real Estate **Rating:** 5.0/5.0 stars **Reviewed by:** Arun i. | Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2024 **What do you like best about TeleCMI?** Easy Software to Manage the inbound Call and customer Service is Very help **What do you dislike about TeleCMI?** Always they used to respond to us and there in no dislike till now **What problems is TeleCMI solving and how is that benefiting you?** Using an IVR system to route the call to multiple Agents and Where Call Recording is helpful for the tracking purpose. **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're glad to hear that you find TeleCMI easy to use for managing inbound calls and that our customer service has been helpful to you. We appreciate your comment that there are no dislikes so far, and we're committed to maintaining high service standards. It's great to know that TeleCMI's IVR system is helping you efficiently route calls to multiple agents and that call recording is beneficial for tracking purposes. Please feel free to reach out if you have any further feedback or questions. ### 50. remote working system **Rating:** 5.0/5.0 stars **Reviewed by:** Supratim C. | Web Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** we like the service of making the calls directly from the system. It is very easy for our agents who are working remotely. Also the integration is working seamless with our own application. **What do you dislike about TeleCMI?** No dislike about the service and we are satisfied **What problems is TeleCMI solving and how is that benefiting you?** Solving the problem of making and receive the calls on the system. Helping with the reporting and monitoring of executives. ## TeleCMI Discussions - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) - [View TeleCMI pricing details and edition comparison](https://www.g2.com/products/telecmi/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A26%3A06+-0500&secure%5Bsession_id%5D=c3300cfc-702a-4617-988e-68e3124a3e6a&secure%5Btoken%5D=443d6f65d6ec756bf01887cb87a9be4a4927b52a5f305b029cd8db055b7965f5&format=llm_user) ## TeleCMI Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## TeleCMI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top TeleCMI Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 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