--- title: TeleCMI Reviews meta_title: 'TeleCMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how TeleCMI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 302 scale: '5' date_modified: '2026-08-08' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # TeleCMI Reviews **Vendor:** TeleCMI **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 302 ## About TeleCMI TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ## TeleCMI Pros & Cons **What users like:** - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. (61 reviews) - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. (55 reviews) - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. (53 reviews) - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. (48 reviews) - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. (44 reviews) - Users value the **call recording feature** of TeleCMI, enabling easy access to live and past call analyses. (31 reviews) - Call Quality (28 reviews) - Users value the **seamless global calling** and appreciate the efficient user interface and excellent customer support of TeleCMI. (24 reviews) - Intuitive (22 reviews) - Efficiency (21 reviews) **What users dislike:** - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. (10 reviews) - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. (6 reviews) - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. (6 reviews) - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. (6 reviews) - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. (6 reviews) - Lack of Intuitiveness (5 reviews) - Poor Interface Design (5 reviews) - Poor Layout Design (5 reviews) - Users report issues with **call mismatches and cross connections** , impacting the reliability of their communication experience. (4 reviews) - Lack of Clarity (4 reviews) ## TeleCMI Reviews ### 1. the telecmi calling solutions are improves our call management, IVR setup, and outbound calling. **Rating:** 5.0/5.0 stars **Reviewed by:** HR U. | HR Admin, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about TeleCMI?** The platform is user-friendly, easy to set up, and provides clear call recordings and real-time analytics, making it an efficient choice for businesses looking for a reliable cloud telephony solution. **What do you dislike about TeleCMI?** The mobile app interface can be improved for better usability **What problems is TeleCMI solving and how is that benefiting you?** It helps our agents can make and receive calls directly from our CRM, reducing manual effort. ### 2. An outstanding calling experience with excellent features! **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay M. | Director, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about TeleCMI?** I like TeleCMI because of its user friendly soft phone and Dashboard with advanced features. Also has great customer support. **What do you dislike about TeleCMI?** I don't have dislike since haven't faced any issues with telecmi. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI gives clear call quality, call recording, and easy call tracking features, which makes our business calls more organized. ### 3. The Best Tool for Managing Business Calls Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Shefali S. | Sales Executive, Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about TeleCMI?** We have been using TeleCMI daily for the past 8 months, and it has been incredibly helpful in managing all our customer calls. The platform has significantly streamlined our communication process and enhanced our efficiency. Additionally, the setup is simple, and their 24/7 support ensures a smooth experience at all times. **What do you dislike about TeleCMI?** It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI provides detailed reports, making it easy to track and analyze call data effectively. ### 4. Great Alternative to Traditional PBX Systems **Rating:** 5.0/5.0 stars **Reviewed by:** minakshi b. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2025 **What do you like best about TeleCMI?** Dashboard is easy to use and user firendly to setup the Call flows. Customer support was good and it helps us to increase our productivity. **What do you dislike about TeleCMI?** There is no dislike on telecmi dashboard, the expected functionality is running smooth **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI’s flexible plans allow businesses to scale their communication needs effortlessly. ### 5. Great Call Quality and Feature-Rich Platform **Rating:** 5.0/5.0 stars **Reviewed by:** muzhaffin w. | Senior CRM support executive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about TeleCMI?** TeleCMI offers good call quality and seamlessly integrates with our CRM, making it easier to enhance our product’s reach. **What do you dislike about TeleCMI?** Retrieving recorded calls could be made faster and more user-friendly. **What problems is TeleCMI solving and how is that benefiting you?** Its real-time call monitoring features allow us to access accurate reports, helping us improve our business. Additionally, features like call recording are highly beneficial, enabling us to review calls and guide our users to enhance their performance. ### 6. User Friendly Interface with Smooth Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mufeeda m. | Customer Success Executive, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about TeleCMI?** Ensures customers reach the right department or agent, improving response time and service quality. **What do you dislike about TeleCMI?** currently i don't have any dislikes with telecmi as it is functioning properly. **What problems is TeleCMI solving and how is that benefiting you?** Integrates with our hubspot crm for smooth workflow and offers a great call quality it was more benefiting. ### 7. Effortless international communication with clear quality **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael a. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about TeleCMI?** Offers high-quality international calling with minimal latency, making it ideal for businesses with global operations. **What do you dislike about TeleCMI?** First-time users may need some time to understand the features **What problems is TeleCMI solving and how is that benefiting you?** No need for traditional phone systems where the employees can handle calls from anywhere using mobile or web applications. ### 8. Satisfied with the TeleCMI services. **Rating:** 5.0/5.0 stars **Reviewed by:** Mounika M. | Team leader, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about TeleCMI?** TeleCMI offers a call recording feature that allows us to listen to both live calls and past calls made by our team. **What do you dislike about TeleCMI?** Sometimes, the virtual number is not displayed while making or receiving calls in the softphone. **What problems is TeleCMI solving and how is that benefiting you?** the click-to-call feature simplifies outbound calling, reducing manual dialing efforts. ### 9. Enhancing Efficiency with TeleCMI and HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Anshita K. | Sales Executive, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about TeleCMI?** Using TeleCMI with the help of the HubSpot integration really helps us increase productivity and track the agents. **What do you dislike about TeleCMI?** Looking for some small modifications on the productivity section. **What problems is TeleCMI solving and how is that benefiting you?** Using the TeleCMI all the outgoing and the incoming calls are being monitored and being tracked on the dashboard. ### 10. IVR call Routing gives us for better efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleeswari K. | Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2025 **What do you like best about TeleCMI?** Allows you to listen to live calls without the agent or caller knowing. Also we can speak to the agent during the call without the customer hearing. **What do you dislike about TeleCMI?** There are no dislikes as of now in telecmi **What problems is TeleCMI solving and how is that benefiting you?** Agents can handle calls from anywhere with an internet connection, making it ideal for hybrid teams. ### 11. Seamless Mobile Calling Solution for Field Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Kanak P. | Manager, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about TeleCMI?** We are using the TeleCMI network-based calling, which really helps our agents make and receive calls through the mobile app, even when they are in the field without the help of desktop or laptop. **What do you dislike about TeleCMI?** Since we have been using it for more than a year, the only drawback is that, on the mobile app, we are unable to access the history section beyond one month. **What problems is TeleCMI solving and how is that benefiting you?** As mentioned earlier, the TeleCMI mobile application really helps our agents make calls anytime, from anywhere, increasing productivity. ### 12. Effortless Communication and Business Management with TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Sri Kanth P. | Manager, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about TeleCMI?** TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to manage our business in a simple and effective manner. **What do you dislike about TeleCMI?** Everything works perfectly, the report section and UI could be improved for an even better experience. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI reduces call drops and connectivity issues, ensuring a better experience for both our team and customers. ### 13. TeleCMI Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek U. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about TeleCMI?** Our company is using TeleCMI tele calling solution since 4 months. The user interface, easy implementation, reports and quick support attracted us to go with TeleCMI. **What do you dislike about TeleCMI?** So far, i have not seen any drawback with the services. **What problems is TeleCMI solving and how is that benefiting you?** we wanted to have calling solution for sales and support team and create the report. ### 14. User Friendly Calling Software at affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmithi K. | Sales Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about TeleCMI?** TeleCMI offers a user friendly dashboard and a responsive support team with 24/7 also with the effective price. **What do you dislike about TeleCMI?** Looking for the customized intergartion with our own CRM. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI really helps our agents to make the click to call from our CRM using their own API"S ### 15. Best Reliable Tool for Productivity and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit D. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2025 **What do you like best about TeleCMI?** We have been using TeleCMI for the past two years, and it has been an incredibly helpful tool for tracking our agents' performance. Its detailed and accurate reporting has significantly improved our productivity and provided us with valuable insights to optimize our operations. **What do you dislike about TeleCMI?** Looking for the better UI and also the mobile version for the admin. **What problems is TeleCMI solving and how is that benefiting you?** The integration capability with Zoho CRM, have further improved efficiency by centralizing our call management. ### 16. Great Customer Support with Reliable Services **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav P. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about TeleCMI?** TeleCMI makes our internal and external calls a very easy way of communication. Also, the options here are easy and customizable. **What do you dislike about TeleCMI?** The report section can be improved on the dashboard and required a mobile app for Ios Device. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps provides us a high quality of voice call which helps us to improve our productivity. ### 17. Best VoIP Provider at afforadable price for calling Globally. **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan K. | General Manager, Industrial Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about TeleCMI?** Using TeleCMI we are calling across the globe with the affordable price. Also the support is effective and giving a prompt response. **What do you dislike about TeleCMI?** We are not facing any issues till now but event the report section can be improved. **What problems is TeleCMI solving and how is that benefiting you?** Using TeleCMI we are able to get the detailed call log with the recordings which solves all our problems. ### 18. The Admin Dashboard and Agent Dashboard are user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** samvel P. | Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about TeleCMI?** The call tracking feature in the Admin Dashboard is very useful, allowing tracking team-wise and user-wise. **What do you dislike about TeleCMI?** call routing lack deep customization options. **What problems is TeleCMI solving and how is that benefiting you?** Monitoring all incoming and outgoing calls from a single dashboard is very helpful for us. ### 19. Tele CMI **Rating:** 5.0/5.0 stars **Reviewed by:** Syed Z. | Product Review, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about TeleCMI?** Overall, the service was good. Smooth transition process **What do you dislike about TeleCMI?** Some limitations are there. Need to work on update **What problems is TeleCMI solving and how is that benefiting you?** Telecmi is helping us in getting the interaction with the customer ### 20. nice to work with telecmi **Rating:** 4.5/5.0 stars **Reviewed by:** hitesh r. | director, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TeleCMI?** Good system to work for telephone and WhatsApp services. it's easy to use , good support service. **What do you dislike about TeleCMI?** we are using Telecmi for three month and do not have any dislikes **What problems is TeleCMI solving and how is that benefiting you?** makes work very easy, especially when we have multiple users for telephone and whatsapp system. no need for a smartphone. ### 21. Encrypted VOIP and Secure Telephony **Rating:** 5.0/5.0 stars **Reviewed by:** Ruheet N. | Customer Success Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about TeleCMI?** VOIP calls helps protect voice data from interception and unauthorized access by implementing strong security measures. Easy to use with simple setup process. **What do you dislike about TeleCMI?** Some rare use cases may require customer support, but other than that, it is a great platform for running a business. **What problems is TeleCMI solving and how is that benefiting you?** There is no need for expensive hardware, as business operations can be managed from anywhere using VoIP. Easily add new agents or modify call flows as the business grows. ### 22. Honest experience using telecmi **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek D. | Senior Key Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about TeleCMI?** It's easy to use. Easy to understand. Quick and versatile. **What do you dislike about TeleCMI?** We were facing call mismatch and cross connection, might be related to service, and not the product itself. **What problems is TeleCMI solving and how is that benefiting you?** It is integrated with hubspot and one of the primary dialer we use daily. ### 23. Efficient and Reliable Cloud Telephony Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Murugeswara P. | Technical Support Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about TeleCMI?** The customizable API services make integration with our existing systems seamless, and their support team is always quick to respond. TeleCMI’s features, like real-time analytics and the fast deployment process, truly enhance our operations. The platform is intuitive and enables us to manage high call volumes effectively. Overall, TeleCMI's commitment to customer satisfaction and constant feature enhancements has exceeded our expectations. **What do you dislike about TeleCMI?** While the platform performs excellently, we’d appreciate more advanced reporting features built into the interface without needing custom development **What problems is TeleCMI solving and how is that benefiting you?** Its seamless integration and advanced call management improve customer interactions and operational efficiency. ### 24. Call masking API solution **Rating:** 5.0/5.0 stars **Reviewed by:** Aananth R. | Quality Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about TeleCMI?** This is helping us maintain privacy, as the calling agents are unable to see the actual phone numbers of the callers. We have been using TeleCMI for the call masking feature, and we like the way it is implemented. They provide various options, such as APIs and SDKs, to initiate calls. **What do you dislike about TeleCMI?** There is no dislike on the service till now. **What problems is TeleCMI solving and how is that benefiting you?** Solving the problem of tracking and monitoring agents' calls, we now have a complete analysis of daily activities. Additionally, the call masking feature is extremely useful. ### 25. Efficient Cloud Telephony for Growing Enterprises **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek G. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about TeleCMI?** Being cloud-based users can access it from anywhere, making it great for remote teams. **What do you dislike about TeleCMI?** Looking for the mobile application and also the report section can be enhanced. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI provides detailed analytics and reports, enabling data-driven decisions to improve customer interactions and team performance which helps us to get a detailed report. ### 26. Streamlined CRM and Seamless Communication with Zoho CRM and TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Sai R. | Sales Executive, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about TeleCMI?** The seamless integration enables effortless communication with customers, offering features like call logging, analytics, and real-time updates within Zoho CRM. **What do you dislike about TeleCMI?** There is no issues with TeleCMI so far. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI has significantly improved our team's efficiency and response times, resulting in better customer satisfaction. ### 27. Call management sodtware for our educational needs **Rating:** 5.0/5.0 stars **Reviewed by:** Senthil G. | Education Administator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about TeleCMI?** we are using Telecmi's IVR solution, which has been immensely helpful. It allows us to efficiently handle a large volume of calls from students and stay connected with their needs and responsibilities. it is easy to use and easy to integrate with the crm **What do you dislike about TeleCMI?** So far, there have been no issues with Telecmi **What problems is TeleCMI solving and how is that benefiting you?** IVR systems and call routing reduce response time, ensuring students to get the information they need quickly and user friendly dashboard ### 28. Call Tracking and Reporting. Great Features with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Riyas A. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about TeleCMI?** We really appreciate the call tracking and voice recording features of TeleCMI. The user interface is fantastic, and menu navigation is smooth. The integration system's drag-and-drop functionality is user-friendly and makes setup easy. We highly recommend it to all customers! **What do you dislike about TeleCMI?** Sometimes, I’ve noticed that some calls seem to be missing. However, I spoke with customer support, and they mentioned that they need some data to address this issue. I hope it will be fixed soon. Overall, I appreciate TeleCMI, but I believe there’s room for improvement in the reporting area. **What problems is TeleCMI solving and how is that benefiting you?** Call tracking and monitoring, along with the ability to review recorded voice calls, help us address issues effectively. This insight enhances our understanding of staff performance and contributes to improving our company profile. ### 29. Enhancing User Insights and Customer Outreach with TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Sourav M. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about TeleCMI?** The TeleCMI admin dashboard helps us view detailed reports for all users. Additionally it helps us reach our customers more easily within a click. **What do you dislike about TeleCMI?** Need to modify some features in mobile app and need a new version for Iphones **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps me to pull out the entire data of all the users in simple steps. ### 30. Customer Outreach with TeleCMI and LeadSquared Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shorya P. | Operations Executive, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about TeleCMI?** The experience has been satisfactory thus far, with no issues or complications encountered. We appreciate the reliable service and look forward to continued seamless performance. **What do you dislike about TeleCMI?** The inability to download data exceeding 10,000 records has been a concern for our operational requirements. **What problems is TeleCMI solving and how is that benefiting you?** We use it to help our ground team connect seamlessly with customers and streamline communication workflows. The ability to access call recordings easily has improved quality assurance, making the process more efficient and reliable. ### 31. we are using telecmi for effective customer call mangaement and it will improve our sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Parthiban s. | Admin Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about TeleCMI?** We particularly appreciate the user-friendly dashboard, which allows us to monitor call flow, analyze data, and make adjustments effortlessly. Features like IVR setup, call forwarding, and detailed reporting make it a comprehensive solution for businesses of all sizes and good support team was very much responsive. **What do you dislike about TeleCMI?** Nothing we dislike in telecmi features and we required some detailed analytics as enchancement request. **What problems is TeleCMI solving and how is that benefiting you?** High quality call connection and reliability and prompt,helpful customer support team. ### 32. Best Experience with TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul R. | Senior executive, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about TeleCMI?** We enjoy using TeleCMI. The timely support provided for any issues makes the experience seamless and reliable. **What do you dislike about TeleCMI?** Looking forward to the mobile version and updates to the user softphone for an even better experience. **What problems is TeleCMI solving and how is that benefiting you?** Reaching out to clients has become much easier since implementing TeleCMI, streamlining our communication process effectively. ### 33. Complete One Platform to Manage and Monitor Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed R. | Sales Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about TeleCMI?** We like the integration of telecmi with our platform. Dashboard is easy to use and user firendly to setup the Call flows. **What do you dislike about TeleCMI?** There is no dislike on telecmi dashboard, the expected API integration facility is running smooth **What problems is TeleCMI solving and how is that benefiting you?** To make calls diretcly from the CRM browser. Easy to buy integrational phone numbers ### 34. Efficient global calling system with TeleCMI and Zoho Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ajaykrishnan V. | Regional Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about TeleCMI?** We're using TeleCMI to call global countries with Zoho Integration. This helps to reach our customers very easily and the details are monitored in the dashboard. **What do you dislike about TeleCMI?** Cannot keep multiple tabs opened from the Zoho CRM to make calls. **What problems is TeleCMI solving and how is that benefiting you?** Tapping the american market is really easier than before. ### 35. Effortless Call Management with TeleCMI **Rating:** 4.5/5.0 stars **Reviewed by:** Hrithik J. | Sales Associate Parties and Events , Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about TeleCMI?** The ability to configure IVR, call routing, and analytics based on our specific needs has been incredibly helpful. **What do you dislike about TeleCMI?** UI/UX could be more user friendly, its little bit confusing for new users **What problems is TeleCMI solving and how is that benefiting you?** The call tracking and routing features ensure no customer call goes unanswered, improving our response time and customer satisfaction. ### 36. telecmi provides an excellent software so for that i am going to write the review **Rating:** 5.0/5.0 stars **Reviewed by:** Himani C. | lead executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about TeleCMI?** The seamless integration into our existing workflow ensures crystal-clear audio quality during calls, even during peak usage times. **What do you dislike about TeleCMI?** currenlty we don't have any dislike about the telecmi **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI centralizes all communication on a single platform, providing better control and tracking of call data. ### 37. Affordable and Scalable Telephony Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh T. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2025 **What do you like best about TeleCMI?** TeleCMI has been an incredible addition to our communication stack, especially with its seamless integration with Neodove CRM. **What do you dislike about TeleCMI?** Looking for a better report modification **What problems is TeleCMI solving and how is that benefiting you?** With Neodove CRM integration and automated call logging, our team saves significant time, allowing them to focus on engaging with customers. ### 38. ease of integration with the good customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran Kumar K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about TeleCMI?** the customer support team was very responsive and friendly. **What do you dislike about TeleCMI?** we are using the telecmi services from last 3 months and as of now we don't have any dislike about telecmi. **What problems is TeleCMI solving and how is that benefiting you?** telecmi offers the click to call feature with these feature our agent can easily to make an outbound calls with in one-click by using the crm. ### 39. Good service at a great price **Rating:** 4.5/5.0 stars **Reviewed by:** Dhruv D. | team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about TeleCMI?** The support system is good, and the proper systematic calls-landing process **What do you dislike about TeleCMI?** Agent got calls while on break kindly improve it asap. **What problems is TeleCMI solving and how is that benefiting you?** telecmi provides an detailed analytics, and helping us to track the call metrics and agent performance. ### 40. Comphrensive Analytics and reporting tools **Rating:** 5.0/5.0 stars **Reviewed by:** darshan d. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about TeleCMI?** Reliable call routing and IVR systems that improve the customer engagement and support team was very responsive. **What do you dislike about TeleCMI?** Nothing significantly so far, Ocassionaly, we are facing minor delays in feature **What problems is TeleCMI solving and how is that benefiting you?** Telecmi provide an good call routing feature like IVR etc and it helps to meet our daily calling needs. ### 41. Enhanced Customer Interaction and Productivity with Telecmi and Zoho CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Akash K. | Inside Sales Manager, Translation and Localization, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about TeleCMI?** Telecmi has enabled us to manage customer interactions efficiently and effectively. Its ease of use and seamless integration with Zoho CRM have made the transition smooth, leading to significant improvements in productivity **What do you dislike about TeleCMI?** Need to upgrade the plans for the global plans. Looking for more unlimited plans. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps us with the intergartion of Zoho CRM which helps our agents to reach our clinets easily. ### 42. Amazing Service By TeleCMI. **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh P. | Information Technology Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about TeleCMI?** Customer Support and Quick Responce By the Team & Quick Resolution Agaisnt the Problem **What do you dislike about TeleCMI?** As of now we dont have any dislike but only thing looking for the Whatsapp for all the global numbers. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps us to make calls globally to raech out our clients with an affordable price. ### 43. IVR Services **Rating:** 4.5/5.0 stars **Reviewed by:** SenthilKumar P. | MD , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about TeleCMI?** Easy platform integrated with zoho and helps to manage all the calls from the single screen. **What do you dislike about TeleCMI?** Having a good service with telecmi. till now there is no issue. **What problems is TeleCMI solving and how is that benefiting you?** Solves the problem of Making call from zoho directly and able to fetch the recording in the same portal ### 44. TeleCMI review! **Rating:** 4.5/5.0 stars **Reviewed by:** Murali D. | CTO, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 ### 45. Reliable and User-Friendly Cloud Telephony Platform for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sasireka S. | HR Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about TeleCMI?** TeleCMI offers a user-friendly cloud telephony platform that integrates smoothly with our operations. The interface is simple yet powerful, allowing us to manage calls, set up IVR flows, and access call analytics with ease. **What do you dislike about TeleCMI?** Looking for an mobile application rest everything is well and good. **What problems is TeleCMI solving and how is that benefiting you?** Real-time call monitoring and recording features, which help us improve customer interactions. ### 46. good product feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Esakki R. | IT ADMIN, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about TeleCMI?** We appreciate the progressive calling feature in TeleCMI. It makes calling from the system easy and efficient and very excellent customer support team they have in telecmi **What do you dislike about TeleCMI?** nothing as of now and we areb using last 2 months **What problems is TeleCMI solving and how is that benefiting you?** real- time call analytics and monitoring capabilites and increase the agent productivity ### 47. easy interface for monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit R. | BUSINESS DEVELOPMENT MANAGER , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about TeleCMI?** We like the accurate call history of telecmi, where the call recording are very easy to monitor. **What do you dislike about TeleCMI?** We are using telecmi for 2 months so for there is no dislike **What problems is TeleCMI solving and how is that benefiting you?** As we are into the recruitment industry we need to have a complete monitoring on the agents. ### 48. TeleCMI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about TeleCMI?** This has made our workload a lot easier as our calls are easily navigated. Support from the staff is excellent and immediate. **What do you dislike about TeleCMI?** There is nothing that I am finding wrong with the company **What problems is TeleCMI solving and how is that benefiting you?** It is helping with time management as we are able to track calls ### 49. execellent communication services and customer support team & Technical team all wonderful support **Rating:** 5.0/5.0 stars **Reviewed by:** SATHISH A. | Digital Marketing Manager, Investment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about TeleCMI?** It sounds like you're receiving strong support from the TeleCMI team for managing UK and Swiss calls, as well as social media content. Having excellent communication services, customer support, and a reliable technical team is key to smooth operations. Are you working on any specific campaigns **What do you dislike about TeleCMI?** we needed swiss country unlimited plans and cost **What problems is TeleCMI solving and how is that benefiting you?** All services satisfied for Telecmi ### 50. Best Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Manideep G. | BPO Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about TeleCMI?** User Friendly and good connectivity with the client **What do you dislike about TeleCMI?** You need to add some edit options in the View page **What problems is TeleCMI solving and how is that benefiting you?** Capturing and maintaining the client data base ## TeleCMI Discussions - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) - [View TeleCMI pricing details and edition comparison](https://www.g2.com/products/telecmi/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+03%3A19%3A39+-0500&secure%5Bsession_id%5D=8bc72d5b-143a-448b-83bb-4d11dfeaced5&secure%5Btoken%5D=a103d4920bbc958f7d30a0e60687e5aa4c3e96ebb4f4e522f43e1de88814f762&format=llm_user) ## TeleCMI Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## TeleCMI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top TeleCMI Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,603 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews)