TeleCMI Reviews & Product Details

I use TeleCMI for managing our lead calls and tracking lead conversions, and it has really solved our call tracking problems by allowing us to monitor calls, keep records of calls, and maintain incoming call records. My most liked feature is the live call barging, which is really useful. If our agents struggle to convert a call into business, our senior agent can interfere with the call, whisper advice, or barge in like a three-way call, helping to successfully develop the lead into business. The setup was very easy, we were able to complete it on the same day, which was great. Review collected by and hosted on G2.com.

I think they could provide a mobile app for more convenient call handling. Review collected by and hosted on G2.com.

I use TeleCMI for my business, and it has provided the best solution for calling needs, addressing the issue of missed customer calls. I really like the kind and polite service provided by TeleCMI. I find the IVR solution tool and calling solutions very useful. The customer service is a significant reason we switched from other products. The initial setup was very smooth, and I only use TeleCMI because it's the best software for my needs. Review collected by and hosted on G2.com.

As of now everything is good Review collected by and hosted on G2.com.

I really appreciate the call quality of TeleCMI, which is very good. There's no latency or breakage in the voice during calls, ensuring smooth communication with our clients. It helps our business operations run smoothly, allowing us to make back-to-back calls with good connectivity and a high success rate. Additionally, the initial setup was very easy, as our team handled it efficiently. Review collected by and hosted on G2.com.

They can provide a mobile publication so that we can make calls from a mobile. Review collected by and hosted on G2.com.

I like TeleCMI because it solves our long call durability problem where our previous providers would drop long calls, but TeleCMI sustains them. I also appreciate the call quality with no latency. The internal messaging tool looks good and helps in chatting with our agents while on a call without changing the dialer or moving to another application for internal chats. Also, the initial setup was easy. Review collected by and hosted on G2.com.

The dashboard can be simplified. Call logs can be provided in the analytics section itself instead of a separate tab. Review collected by and hosted on G2.com.

I use TeleCMI to call our customers about travel bookings and appreciate the uncompromised calling solution it provides—there's no interruption in service, plus it offers good connectivity. I like the internal chatting and calling options in the softphone, which are helpful for internal communication within our organization. The initial setup of TeleCMI was very easy and simple, which made getting started a breeze. Review collected by and hosted on G2.com.

They can provide a mobile application so our agents can call from their phones instead of calling from the desktop application. Review collected by and hosted on G2.com.

I have been using TeleCMI for our IT solutions business marketing calls for the past three years and I'm genuinely impressed with its performance and features. The transition from another vendor, particularly Skype, to TeleCMI was driven by the numerous attractive features offered by TeleCMI, such as call barging, whispering, and monitoring, which were demonstrated to us and proved to be very effective. The setup was seamlessly handled by the TeleCMI team, who provided us with a user-friendly demonstration of how to use their dashboard and make calls from their softphone, making the entire process straightforward. I particularly value the detailed call monitoring and reporting features, which allow us to listen to live calls and assess our agents' performance through comprehensive call success rates and monthly reports. TeleCMI has notably improved our call quality and connectivity, eliminating issues like voice lags and call drops that we experienced with previous solutions, thus enhancing our productivity significantly. In addition, the reliable pricing, excellent call quality, and the comprehensive range of features like detailed call reports make TeleCMI a product I'd readily choose again. Review collected by and hosted on G2.com.

Including messaging service along with calling package Review collected by and hosted on G2.com.

I use TeleCMI to call insurance companies to get claim status for our doctors, and it provides uninterrupted calling with good voice clarity, which is essential during long calls. I like the call transfer feature as it helps us transfer calls to our supervisors during calls for clarifications on the claims, and it supports merging calls as well. The initial setup of TeleCMI was very easy since everything was done from their end. Review collected by and hosted on G2.com.

I think they could improve by providing a second line in the same app to make another call from the same app. Review collected by and hosted on G2.com.

I find TeleCMI to be a smooth calling solution for back-to-back calls with our clients, without any lag in services. I appreciate all the features TeleCMI offers, especially the internal chat in the softphone, which allows us to communicate with our internal team without needing to switch to other chat tools or software. Setting up TeleCMI was very easy, as the team delivered the account and completed the setup on the same day. Review collected by and hosted on G2.com.

softphone can be small in size Review collected by and hosted on G2.com.

I like TeleCMI because the connectivity card ratio is good and the voice mail is good too. The dashboard is very well designed, and I didn't face any call quality issues or voice breaking issues when making back-to-back calls to customers. Additionally, the setup was very easy. Review collected by and hosted on G2.com.

I think they can improve by providing SMS services. Review collected by and hosted on G2.com.

Easy Integration with Hubspot and Call Analytics Feature Review collected by and hosted on G2.com.

UI can be more user-friendly and better. Review collected by and hosted on G2.com.