TeleCMI Features

Enables users to place phone calls over the internet. 61 reviewers of TeleCMI have provided feedback on this feature.

As reported in 25 TeleCMI reviews. Enables users to place video calls over the internet.

Enables users to send instant messages over the internet. 28 reviewers of TeleCMI have provided feedback on this feature.

Enables users to share screens over the internet. 18 reviewers of TeleCMI have provided feedback on this feature.

Enables multiple users to make phone or video calls over the internet at once. 43 reviewers of TeleCMI have provided feedback on this feature.

Based on 39 TeleCMI reviews. Enables users to contact one anothers through mobile phones and landlines.

As reported in 40 TeleCMI reviews. Offers users the option to play music for contacts who are on hold.

Based on 24 TeleCMI reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Offers users a unique number that can be dialed from anywhere. This feature was mentioned in 43 TeleCMI reviews.

Based on 23 TeleCMI reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

As reported in 24 TeleCMI reviews. Allows users to download the tool along as an extension to their browser of choice.

Requires users download the software on its own. 20 reviewers of TeleCMI have provided feedback on this feature.

As reported in 45 TeleCMI reviews. Records calls for future reference.

As reported in 20 TeleCMI reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

As reported in 34 TeleCMI reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 37 TeleCMI reviews.

Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 24 TeleCMI reviews.

Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 20 TeleCMI reviews.

Allows users to denote which contacts they believe are prospective customers. 23 reviewers of TeleCMI have provided feedback on this feature.

Allows users to take notes during or after the call for future reference. This feature was mentioned in 24 TeleCMI reviews.

Delivers users a daily summary of activity. This feature was mentioned in 23 TeleCMI reviews.

Based on 24 TeleCMI reviews. Sends automated voicemails to prospective clients who fail to answer.

Based on 14 TeleCMI reviews. Sends automated emails to increase engagement with prospective clients.

Organizes contacts based on probability of success. 15 reviewers of TeleCMI have provided feedback on this feature.

Automatically transcribes and summarizes meeting discussions.

As reported in 13 TeleCMI reviews. Provides voice call functionality.

Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu. 15 reviewers of TeleCMI have provided feedback on this feature.

Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

As reported in 17 TeleCMI reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Simulates human-like speech from text inputs.

Supports incoming calls, call forwarding, transferring and conferencing. This feature was mentioned in 13 TeleCMI reviews.

Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

Scales to add additional phone capacity in order to accommodate growth in an organization.

Integrates with business tools such as CRMs, APIs, browsers, business music and more.

Able to connect with employee's mobile devices for further ease of access.

Accessible from any location with wifi connection via cloud infrastructure.

Ensures security of voice communications with encryption for calls.

Provides call analytics based on data such as call volumes, durations, and other metrics.

Provides virtual technical support for business communication services for improving phone performance. 14 reviewers of TeleCMI have provided feedback on this feature.

Offers an automated attendant to field calls when employees are unavailable.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting