[ TeleCMI Reviews ](https://www.g2.com/products/telecmi/reviews) [ TeleCMI Reviews ](https://www.g2.com/products/telecmi/reviews) # TeleCMI Features ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Calling (5) Record Calls Records calls for future reference. Generate Location Generates an area code local to where the user is calling to increase likelihood of pick-up. Call Types Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. Click-to-Call Gathers contacts from integrated tools, allowing users to call with one click. Auto Dialer Has auto-dialing or predictive dialing functionality. Show More ##### ## Contacts (3) Personalization Retains a log of extraneous contact information such as timezone and contact engagement. Information Locater Finds and opens saved contact information for reference at the time of a new call. Record Prospect Data Allows users to denote which contacts they believe are prospective customers. Show More ##### ## Insights (6) Notes Allows users to take notes during or after the call for future reference. Daily Summary Delivers users a daily summary of activity. Automated Voicemails Sends automated voicemails to prospective clients who fail to answer. Automated Emails Sends automated emails to increase engagement with prospective clients. Sorts Prospects Organizes contacts based on probability of success. Automated Note Taking Automatically transcribes and summarizes meeting discussions. Show More ##### ## Channels (5) Voice Provides voice call functionality. Social Provides an interface for one or more social media channels. Web Chat Includes or integrates with live chat initiaited from the company's web site. Mobile SMS Accepts contacts initiated through SMS or other mobile text functions. Email Allows CSRs to receive and answer customer emails. Show More ##### ## Functions (8) Session Routing Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. Session Queuing Callers can be routed to a queue or placed on hold until an agent becomes available. Concurrent Calling Place a large or unlimited volume of calls simultaneously without diminishing the call quality. Speech Analytics Provides some level of analytics based on keywords and vocal tones. Auto Dialer Has auto dialing or predictive dialing functions for outbound use. IVR Includes an interactive phone menu. Inbound Screen Pop Populates CSR's screen with available customer data. Persistent Data Maintains and shares information across channels and agents as the case progresses. Show More ##### ## Administrative (5) Session Summary Notes Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Session Recording Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. Agent Scheduling and Assignment Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. Show More ##### ## Generative AI (1) AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Basic Communication - Cloud PBX (6) Call Management Supports incoming calls, call forwarding, transferring and conferencing. Communication Management Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. Scalability Scales to add additional phone capacity in order to accommodate growth in an organization. Integrations Integrates with business tools such as CRMs, APIs, browsers, business music and more. Mobile Accessibility Able to connect with employee's mobile devices for further ease of access. Accessibility Accessible from any location with wifi connection via cloud infrastructure. Show More ##### ## Advanced Features - Cloud PBX (4) Security and Compliance Ensures security of voice communications with encryption for calls. Analytics and Reporting Provides call analytics based on data such as call volumes, durations, and other metrics. Support and Reliability Provides virtual technical support for business communication services for improving phone performance. Automated attendant Offers an automated attendant to field calls when employees are unavailable. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - Contact Center (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Outbound Call Tracking (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More [ ![Procedureflow](https://images.g2crowd.com/uploads/product/hd_favicon/c722e63cd386a7a6a56471594521b6e6/procedureflow.svg "Procedureflow") Sponsored Procedureflow 4.7/5 (43) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5 (1,564) ](https://www.g2.com/products/aircall/reviews) [ ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") Dialpad Connect 4.4/5 (4,014) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5 (1,342) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/telecmi/competitors/alternatives) TeleCMI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_84f79c004ba1f6ff1004a5d9192bd098/myoperator.jpg "Product Avatar Image") MyOperator 3.8/5 (35) [ Compare Now ](https://www.g2.com/compare/myoperator-vs-telecmi) ##### Categories on G2 [ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Contact Center ](https://www.g2.com/categories/contact-center) [ Cloud PBX Platforms ](https://www.g2.com/categories/cloud-pbx-platforms) Show More ##### Explore More [ Top tools for scanning containers for vulnerabilities ](https://www.g2.com/discussions/which-are-the-top-tools-for-scanning-containers-for-vulnerabilities)[ Which medical QMS supports multi-site quality management? ](https://www.g2.com/discussions/which-medical-qms-supports-multi-site-quality-management)[ Which CCM platform is the most user-friendly for startups ](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups) [ Top tools for programmatic display ad buying ](https://www.g2.com/discussions/what-are-the-top-tools-for-programmatic-display-ad-buying)[ Digital Marketing Services in London ](https://www.g2.com/categories/digital-marketing/locations/greater-london-england-gb)[ Pros and Cons Details ](https://www.g2.com/products/telecmi/reviews?qs=pros-and-cons) Show More [ Top tools for scanning containers for vulnerabilities ](https://www.g2.com/discussions/which-are-the-top-tools-for-scanning-containers-for-vulnerabilities)[ Which medical QMS supports multi-site quality management? ](https://www.g2.com/discussions/which-medical-qms-supports-multi-site-quality-management)[ Which CCM platform is the most user-friendly for startups ](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups) [ Top tools for programmatic display ad buying ](https://www.g2.com/discussions/what-are-the-top-tools-for-programmatic-display-ad-buying)[ Digital Marketing Services in London ](https://www.g2.com/categories/digital-marketing/locations/greater-london-england-gb)[ Pros and Cons Details ](https://www.g2.com/products/telecmi/reviews?qs=pros-and-cons)