--- title: TeleCMI Reviews meta_title: 'TeleCMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how TeleCMI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 302 scale: '5' date_modified: '2026-08-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # TeleCMI Reviews **Vendor:** TeleCMI **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 302 ## About TeleCMI TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ## TeleCMI Pros & Cons **What users like:** - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. (61 reviews) - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. (55 reviews) - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. (53 reviews) - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. (48 reviews) - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. (44 reviews) - Users value the **call recording feature** of TeleCMI, enabling easy access to live and past call analyses. (31 reviews) - Call Quality (28 reviews) - Users value the **seamless global calling** and appreciate the efficient user interface and excellent customer support of TeleCMI. (24 reviews) - Intuitive (22 reviews) - Efficiency (21 reviews) **What users dislike:** - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. (10 reviews) - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. (6 reviews) - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. (6 reviews) - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. (6 reviews) - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. (6 reviews) - Lack of Intuitiveness (5 reviews) - Poor Interface Design (5 reviews) - Poor Layout Design (5 reviews) - Users report issues with **call mismatches and cross connections** , impacting the reliability of their communication experience. (4 reviews) - Lack of Clarity (4 reviews) ## TeleCMI Reviews ### 1. Good Inbound IVR Service **Rating:** 5.0/5.0 stars **Reviewed by:** nitul m. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about TeleCMI?** 1. Easy to implemnet 2. Customer Support Good at Delivering 3. Dashboard is Very Easy to use and user Friendly **What do you dislike about TeleCMI?** The given requirment is working well. Till now not faced any difficulties **What problems is TeleCMI solving and how is that benefiting you?** COnnects the Multiple Branch With Single IVR Number and Call tracking and Monitoring is Available **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're delighted you find TeleCMI easy to implement, appreciate our customer support, and find our dashboard user-friendly. We're glad you have yet to encounter any difficulties with TeleCMI and that it's effectively meeting your requirements. It's fantastic to know that TeleCMI is helping you connect multiple branches with a single IVR number and providing call tracking and monitoring capabilities. Please feel free to reach out if you have any further feedback or questions. ### 2. Effortless Support and User-Friendly Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Hareesh L. | Proprietor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TeleCMI?** We have been receiving the good support, and the dashboard is very user-friendly. Setting up the IVR flows is straightforward. **What do you dislike about TeleCMI?** Need to upgrade the TeleCMI Agent app and require more analytics on that. **What problems is TeleCMI solving and how is that benefiting you?** We have integrated TeleCMI with our CRM, where the APIs are straightforward to implement. Additionally, we have been able to trace all the details in the CRM ### 3. Toll free monitoring system **Rating:** 5.0/5.0 stars **Reviewed by:** KunMun G. | HR Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about TeleCMI?** Ease of use of TeleCMI Dashboard help us on the Agent Call Monitoring. TeleCMI Provided Toll Free number routing the call to three department of our organization. The reporting feature is very helpful to track the calls. Also Customer Support is very helpful on handling teh customers **What do you dislike about TeleCMI?** Need a mobile Analaysis, which has limited features **What problems is TeleCMI solving and how is that benefiting you?** Toll Free Number Incoming calls to multiple executive at a same time. Call Recording, Monitoring is more benefiting **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're thrilled you find our TeleCMI Dashboard easy for agent call monitoring and appreciate our toll-free number routing feature. We're glad the reporting feature has helped track calls and that our customer support team has provided excellent assistance. We understand your desire for more features in the mobile analysis aspect and appreciate your input. We're continuously working to enhance our services, and your feedback helps us prioritize improvements. It's fantastic to hear that TeleCMI's toll-free number routing and, call recording and monitoring features have benefited you. Please don't hesitate to reach out if you have any further feedback or questions. ### 4. Good Technical support around the clock. **Rating:** 5.0/5.0 stars **Reviewed by:** Boopathy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about TeleCMI?** Whenever we ask for a solution to dial out other countries, they come out with good plan. Ease of implementation and provide good support in clarifying the queries. They have sound knowledge in clarifying the customer related queries. **What do you dislike about TeleCMI?** Nothing to Specify. They provide instant support as and when required. **What problems is TeleCMI solving and how is that benefiting you?** Call Drop out issue. They investigate the root cause of the issue and provide the good solution. **Official Response from Saravana Kumar:** > Thank you for sharing your positive experience with TeleCMI! We're delighted to hear that you appreciate our solutions for international dialing, ease of implementation, and the support we provide. Your satisfaction is our priority, and we're here to address any future queries or concerns. We're grateful for your trust in TeleCMI. ### 5. Avanttec customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** chinna maha raja P. | Radiological Safety Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TeleCMI?** Immediate response from support team and technical experts **What do you dislike about TeleCMI?** Unable to update the yearwise holidays in calender, only seven days available. **What problems is TeleCMI solving and how is that benefiting you?** We have a bussiness number to receive incoming calls, telecmi provided the IVR facility which is used for call routing and monitoring agent **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're thrilled you appreciate the immediate response from our support team and technical experts. We appreciate your feedback regarding the calendar feature, and we'll consider it for future updates to provide more flexibility in updating yearwise holidays. It's great to know that TeleCMI's IVR facility is helping you effectively route calls and monitor agents for your business number. Please feel free to reach out if you have any further feedback or questions. ### 6. Very Supportive Customer Care Team **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** The support response is very good. Helping the dashboard is very Easy. **What do you dislike about TeleCMI?** There is no Dislike till now. I am happy with the current Service **What problems is TeleCMI solving and how is that benefiting you?** Helps to track all the deals and have a compelte record with the integration of ZOHO CRM. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're delighted to hear that you find TeleCMI's support response excellent and appreciate our dashboard's ease of use. We're glad to hear that there are no dislikes and that you're happy with our service. It's fantastic to know that TeleCMI is helping you track all your deals and maintain complete records through the integration with Zoho CRM. Please feel free to reach out if you have any further feedback or questions. ### 7. Best and Easy calling System **Rating:** 5.0/5.0 stars **Reviewed by:** Prem K. | Head of Global Support, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** Telecmi providing the promised service which is working without any issues. Receving the good response from their team side. **What do you dislike about TeleCMI?** they are doing well and no dislike so far **What problems is TeleCMI solving and how is that benefiting you?** to solve the problem of making inbound and outbound calls with complete call recording facility. This helps in complete tracking and monitoring of the users. ### 8. Integrated with TeleCMI & ZOHO System **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about TeleCMI?** Intergation with the ZOHO is the most liked with TeleCMI, Which is easy to make and receive calls directly from the System. It is helping us to call to Lead where the information popups in the ZOHO. Also the Cal Recording with analysis are also available **What do you dislike about TeleCMI?** Think its working fine also need to upgarde a small features. **What problems is TeleCMI solving and how is that benefiting you?** Integration with ZOHO Making and Receiving call in the System **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad you appreciate TeleCMI's integration with Zoho, which makes it easy to make and receive calls directly from the system and enhances lead management. Our call recording and analysis features are also valuable to you. We appreciate your feedback about upgrading certain features, and we're continuously working to enhance our platform. It's great to hear that TeleCMI is solving your integration needs with Zoho and streamlining your call processes. Please feel free to reach out if you have any further feedback or questions. ### 9. Voip solution for Indian Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen V. | System Admin, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about TeleCMI?** Domestic Indian Calling with VOIP Solution, Which makes Easy to Make And Receive Calls using the IP phone. Customer Support is very helpful in setting up the Ip phone. **What do you dislike about TeleCMI?** Unable to Callback to the Incoming Numbers Directly from the IP Phone. Need to manually enter the number **What problems is TeleCMI solving and how is that benefiting you?** Helps to Make the Calls Directly from the IP phone and Tracking the Agents Call Recording in the Centralized Portal **Official Response from Saravana Kumar:** > Thank you for your feedback! We're thrilled that you find TeleCMI's domestic Indian calling with VOIP solution convenient for making and receiving calls using IP phones. We're glad our customer support team has helped set up the IP phones. We appreciate your feedback about the inability to call incoming numbers directly from the IP phone, and we'll look into improving this feature for a smoother experience. It's great to know that TeleCMI is helping you make calls directly from IP phones and track agent call recordings in a centralized portal. Please feel free to reach out if you have any further feedback or questions. ### 10. Simple and easy to deploy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** It's very simple to set up and deploy. Also, it offers a very good value. It also offers most of the essential features that we need to have for a basic setup. **What do you dislike about TeleCMI?** A lot of options and labels needed to be fine-tuned for international markets. Also, faced some bugs in the beginning. Some of the features were mentioned as something that will come with future updates. **What problems is TeleCMI solving and how is that benefiting you?** We needed a telephony solution for our technical support department and Telecmi is supporting with that. ### 11. Best supportive and Easy Inplementation **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh S. | Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TeleCMI?** TeleCMI helps us to track us the user details and improves our business and productivity. **What do you dislike about TeleCMI?** Need a mobile app and it its implemented it will helpful **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI helps to get a detailed report of all the user and hepls us to track our agents. ### 12. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rave Shankar T. | CEO, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about TeleCMI?** User Friendly Dashboard / UI Good Support **What do you dislike about TeleCMI?** Currently there is no dislike with the service **What problems is TeleCMI solving and how is that benefiting you?** solving the purpose of receiving the incoming calls through multilevel ivr ### 13. Excellent service. Great customer support. Staff is very polite **Rating:** 5.0/5.0 stars **Reviewed by:** Agranee B. | Head, Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about TeleCMI?** They are very prompt while getting back with the responses. **What do you dislike about TeleCMI?** Nothing as of now. There is no cons which I can point out **What problems is TeleCMI solving and how is that benefiting you?** It allows our clients who are doctors and nurses to directly call their customers from the medical CRM. They also receive calls directly inside the CRM. **Official Response from Saravana Kumar:** > Thank you for sharing your feedback on TeleCMI! We're pleased to hear that you appreciate our prompt responses. Providing timely support is a priority for us. Your comment about not having any cons is excellent to hear. Please let us know if you have suggestions or areas where we can improve. We appreciate your support and trust in TeleCMI. ### 14. One of the best telephony services with all necessary features for a growing business. **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about TeleCMI?** Easy of Use Better Pricing Friendly and responsive customer service Ease of Implementation and Integration Able to use frequently **What do you dislike about TeleCMI?** Some of the advanced features are not available in other telephony software, and I had difficulty tracking the call log count properly. **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI solved our problem where we faced to contact huge incoming calls & Outgoing Calls every day. It gave us have a proper portal to streamline the calls and able to provide better customer service to our customers. **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're delighted you find TeleCMI user-friendly and valuable for managing calls efficiently. We're actively working on enhancing advanced features and appreciate your input. Feel free to reach out if you need assistance or have more suggestions. ### 15. Easy integrated system with ZOHO **Rating:** 5.0/5.0 stars **Reviewed by:** Anita T. | Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about TeleCMI?** TeleCMi is very Easy to Use and ZOHO Integration is very comfotable for the Calling. The Customer Support Responds to us in good way **What do you dislike about TeleCMI?** Need to Improve the customer support on the Weekends which will be more helpful. **What problems is TeleCMI solving and how is that benefiting you?** We are making and receving incoming and outgoing calls using the TeleCMI Softphone, which is integrated with the ZOHO CRM. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad you find TeleCMI easy to use and appreciate the comfort of our Zoho integration. We're committed to providing excellent customer support and are pleased you've interacted positively with our team. We appreciate your suggestion for improving weekend support and will consider it to serve you better. It's great to hear that TeleCMI's softphone integrated with Zoho CRM is helping you effectively manage incoming and outgoing calls. Please feel free to reach out if you have any further feedback or questions. ### 16. Best VOIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Swetalina N. | Technical Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about TeleCMI?** Best Quality Service . Prompt response and support. **What do you dislike about TeleCMI?** No dislikes as such everything work well **What problems is TeleCMI solving and how is that benefiting you?** integrating services of telecmi with our CRM ### 17. IVR Solution with Easy Use **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar B. | IT Head, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about TeleCMI?** IVR Solution is Like from the TeleCMI which is Easy to Use and User Friendly Interface & Good Support Received from the TeleCMI Executive. Also the Features are good to monitor the calls. **What do you dislike about TeleCMI?** These is NO Specific Dislike on IVR Service but the Android app is not available on the playstore. **What problems is TeleCMI solving and how is that benefiting you?** Solving the Multi Level IVR Problem **Official Response from Saravana Kumar:** > Thank you for your feedback! We're delighted you find TeleCMI's IVR solution easy to use with a user-friendly interface and appreciate the excellent support from our team. We appreciate your feedback about the Android app and will consider it for future improvements. It's fantastic to hear that TeleCMI is solving your multi-level IVR needs. Please don't hesitate to reach out if you have any further feedback or questions. ### 18. Customer review of the product **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about TeleCMI?** this product is very user-friendly and hassle-free product. **What do you dislike about TeleCMI?** we are still finding out the reason for disliking of this product **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI solves the problem of tracking our Zoho user productivity, taking a record of each call with the status **Official Response from Saravana Kumar:** > Thank you for your positive feedback about TeleCMI's user-friendliness. We're thrilled to hear it's hassle-free for you! We're delighted TeleCMI is solving your Zoho user productivity tracking and call recording needs. If you have further feedback, feel free to reach out. Your satisfaction is our priority. ### 19. Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Haseena M. | Team Leader, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about TeleCMI?** Receiving Good support and the dashboard is user fiendly **What do you dislike about TeleCMI?** There is no specific dislike as we have integarted the services with our crm. **What problems is TeleCMI solving and how is that benefiting you?** Making and receving calls directly from the system. Call recording is very helpful on monitoring the executives. ### 20. Service and Support is Really Good **Rating:** 5.0/5.0 stars **Reviewed by:** Badri R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TeleCMI?** Versatile Product and easy to use as we are using for several years **What do you dislike about TeleCMI?** Nothing Much As of now its ok, incase if any we will update in future **What problems is TeleCMI solving and how is that benefiting you?** Automated the Calls **Official Response from Saravana Kumar:** > We appreciate your positive comments on TeleCMI being a versatile and easy-to-use product you've used for several years. Noted that you haven't encountered any significant issues, and we're glad to hear it's been okay for you so far. If any concerns arise in the future, please feel free to update us. It's great to know that TeleCMI has been instrumental in automating your calls. We're here to support your needs if you have more insights or suggestions. ### 21. Excellent CTI Services and Top Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TeleCMI?** Easyablity on the on boarding side and I loved the most is their support. They are available 24/7 to assist us. Ease of Implementation, Number of Feartures and Ease of Integration with Salesforce **What do you dislike about TeleCMI?** I've not seens any flaws as of now in TeleCMI. **What problems is TeleCMI solving and how is that benefiting you?** We are directly able to initiate the call from Salesforce as well as it is helping us alot to direct the call in appropreate department. **Official Response from Saravana Kumar:** > We're delighted to hear that you find TeleCMI easy to onboard, and we appreciate your kind words about our 24/7 support. It's great to know that you value the ease of implementation, the abundance of features, and the seamless integration with Salesforce. We're glad you have not encountered any flaws with TeleCMI. If you ever have more insights or suggestions, feel free to share. We're here to support your needs. ### 22. Easy API integration **Rating:** 5.0/5.0 stars **Reviewed by:** Akash G. | Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about TeleCMI?** We like the API intrgration of Telecmi. It is very easy to integrate with our custom apps. **What do you dislike about TeleCMI?** There is no dislike. we are using only API integration to initiated the call **What problems is TeleCMI solving and how is that benefiting you?** we have created the custom application and integrated the purpose for click2call with text2speech functionality **Official Response from Saravana Kumar:** > Thank you for your feedback! We're thrilled to hear that you find TeleCMI's API integration easy to use and seamlessly integrate with your custom apps. We appreciate your comment that there are no dislikes, and we're glad to hear that the API integration meets your needs for initiating calls. It's fantastic to know that TeleCMI is helping you create a custom application with click-to-call and text-to-speech functionality. If you have any further feedback or questions, please feel free to reach out. ### 23. Telecmi tech and support is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran P. | IT HEAD, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about TeleCMI?** The Technical support help us lot for the integration. We have Easly Implemented the calling system. **What do you dislike about TeleCMI?** The SDK is ok for initial development, however need to have inbuild functionality of UI. **What problems is TeleCMI solving and how is that benefiting you?** We have integrated the TeleCMI Call facility in our CRM. Which helps to make and Receive Call Directly in the Browser **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad our technical support team was able to assist you effectively with integration, making the implementation of our calling system easy for you. We appreciate your feedback about the SDK and will consider your suggestion for inbuilt UI functionality for future improvements. It's great to hear that TeleCMI's integration with your CRM allows you to make and receive calls directly in the browser. Please feel free to reach out if you have any further feedback or questions. ### 24. Seamless Setup and Navigating Effortlessly Through Clear Documentation and Polite Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Annand N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about TeleCMI?** the setup process is too easy and the documentation is too clear so we don't need to get any extra support from their team. Even if need any help they too user-friendly and more polite towards fixing out issues. **What do you dislike about TeleCMI?** there is no predictive dialer option in telecmi. **What problems is TeleCMI solving and how is that benefiting you?** we used to make calls directly from crm also used to monitor call details along with recordings. **Official Response from Saravana Kumar:** > We appreciate your feedback! It's fantastic to hear that the setup process and documentation have been helpful for you. Our team is always here to assist, and we're glad you find us user-friendly and polite. We noted your feedback on the lack of a predictive dialer option; we value your input. It's rewarding to know that TeleCMI contributes to making calls directly from CRM, monitoring call details, and utilizing recordings effectively. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 25. Seamless Integration and no Downtime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about TeleCMI?** Seamless API integrations with helpful and timely support. Extremely easy to use and implement. **What do you dislike about TeleCMI?** Text to speech has a lot of scope for improvement **What problems is TeleCMI solving and how is that benefiting you?** Automated IVR and protecting customer privacy ### 26. Easy Integration and adaptable to any CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sivanesh B. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about TeleCMI?** In our own internal CRM software, We were able to easily integrate TeleCMI. This is useful to our users to concentrate on one system rather logging in multiple applications. **What do you dislike about TeleCMI?** The Dashboard or reporting area can be more dynamic to view visual representaion of call related data. **What problems is TeleCMI solving and how is that benefiting you?** We are having our intenral CRM and using telcmi we are making inbound and outbound calls. **Official Response from Saravana Kumar:** > Thank you for sharing your thoughts! We're glad to hear that the integration with our internal CRM has streamlined processes for your team. We've noted your feedback about the Dashboard and reporting area. We appreciate your input and are continuously working to enhance our features. Your insights are valuable to us. Feel free to reach out if you have any specific suggestions or if there's anything else you'd like to share. We're here to help! ### 27. Instant Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rahamathullah S. | Team Lead, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about TeleCMI?** Happy with Their instant customer support. also integration has been very helpfull on our hospital management software **What do you dislike about TeleCMI?** the zero seconder calls alone needs to rectified **What problems is TeleCMI solving and how is that benefiting you?** Incoming Call Appointment Handling, Outbound Calls to the paitents for Query and Appointment. **Official Response from Saravana Kumar:** > Thank you for your feedback! We're delighted you're satisfied with our instant customer support and find our integration helpful for your hospital management software. We appreciate your feedback regarding zero-second calls and will look into rectifying this issue promptly. It's great to hear that TeleCMI is helping with incoming call appointment handling and outbound calls to patients for queries and appointments. Please feel free to reach out if you have any further feedback or questions. ### 28. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** SOHEL S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about TeleCMI?** Prompt Support, Better Call Quality, Value for money **What do you dislike about TeleCMI?** Cant switch calls between IP Phones. So call cant be tranfer in Grandstream Ip phone **What problems is TeleCMI solving and how is that benefiting you?** TeleCMI help us with VOIP Calling for Customer Support **Official Response from TeleCMI Admin:** > Thank you for your positive feedback! We're happy to hear that TeleCMI is helping you with VOIP calling for customer support. We understand the importance of call transfer feature and we are constantly working on enhancing our services to better meet your needs. ### 29. Good Services by Tele CMI **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about TeleCMI?** Its good and affordable, I am easily be able to manage my work flow through Tele CMI **What do you dislike about TeleCMI?** Only minimum API calls are there, we are not able to set up the recoding features in our system please look into this **What problems is TeleCMI solving and how is that benefiting you?** Problem its solving like we have enhanced our product feature with the help of Tele CMI **Official Response from Saravana Kumar:** > Thank you for your positive feedback! We're thrilled to hear that TeleCMI is helping you manage your workflow effectively at an affordable cost. We've noted your concern about API calls and setting up recording features. We appreciate your input, and our team is actively looking into this to improve your experience. It's fantastic to know that TeleCMI has contributed to enhancing your product features. Feel free to reach out if you have any additional feedback or specific needs. We're here to support you. ### 30. Good support team **Rating:** 5.0/5.0 stars **Reviewed by:** Dijo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about TeleCMI?** Support team was super active, My account manager was Balaraman. He response to my calls instantly and solves my queries instantly. **What do you dislike about TeleCMI?** Need more product updates, need mobile app for Voip **What problems is TeleCMI solving and how is that benefiting you?** call analytics and graphical view reprenstation for the call reports help us to track the call records **Official Response from Saravana Kumar:** > Thank you for taking the time to share your feedback! We're delighted to hear about your positive experience with our support team, especially Balaraman. Your satisfaction is our top priority. We've taken note of your suggestions regarding product updates and the need for a mobile app for VoIP. Your feedback is valuable as we continuously strive to enhance our services. It's fantastic to know that TeleCMI serves your needs well in call analytics and graphical report representations. Feel free to reach out if you have more insights or queries. We appreciate your support and look forward to continuing to provide you with excellent service. ### 31. Good Sales and Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth S. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about TeleCMI?** 1. The incoming and outgoing voice qualities all good 2. Tech and Non-Tech Support is good. 3. Easy implementation and easy to use. **What do you dislike about TeleCMI?** There is no multiple email login for admin **What problems is TeleCMI solving and how is that benefiting you?** We are using toll-free number for handling domestic inbound calls also we, are using outbound call facillity to call our customer around the globe **Official Response from Saravana Kumar:** > Thank you for your positive feedback! We're delighted to hear you appreciate the voice quality, support, and ease of implementation with TeleCMI. Regarding your concern about multiple email logins for admin, we've taken note of it. We value your input and will explore options to enhance our features. Feel free to reach out if you have any further suggestions or if there's anything else you'd like to discuss. We're here to assist! ### 32. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** VINOTHKUMAR R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** The service and supports was good. Whenever we ask for the queries, it would be shorted out immediatly **What do you dislike about TeleCMI?** Nothing to say but some times rarely the calls not get connected **What problems is TeleCMI solving and how is that benefiting you?** Communication from our customers and clients much easier. And also the tracking and recording futures very useful for our records. **Official Response from Saravana Kumar:** > We're glad to hear you appreciate our service and support. Resolving your queries promptly is our priority. We have noted your feedback on occasional call connectivity issues. We'll work to enhance this aspect. It's fantastic that TeleCMI is making communication with your customers and clients easier. The tracking and recording features are designed to be helpful for your records. If you have any more insights or suggestions, feel free to share. We're here to assist. ### 33. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** NEERAJ D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about TeleCMI?** The service & support I got throughout the year **What do you dislike about TeleCMI?** everything was perfect till now , i got problem-solving whenever I needed it to **What problems is TeleCMI solving and how is that benefiting you?** it is helping me to handle multiple customers at a time which is very helpful for me since I can serve many customers at a time. **Official Response from Saravana Kumar:** > Thank you for your positive feedback! We Appreciate your kind words about our service and support. We're thrilled everything has been perfect for you so far. We're glad TeleCMI is helping you handle multiple customers simultaneously, making your work more efficient. Feel free to reach out if you have more feedback or need assistance. ### 34. Support Coordination was perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Raju E. | Resource Management Associate - Global operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about TeleCMI?** The pricing was affordable and also the support team are working 24*7. **What do you dislike about TeleCMI?** Really nothing to say but light feature is expected. **What problems is TeleCMI solving and how is that benefiting you?** Really it help us to keep a neat and proper details of the agents **Official Response from Saravana Kumar:** > Thank you for your feedback! We're glad you find TeleCMI's pricing affordable and appreciate our round-the-clock support team. We appreciate your suggestion for a light feature and consider it for future enhancements. It's fantastic to know that TeleCMI is helping you maintain neat and proper details of your agents. Please feel free to reach out if you have any further feedback or questions. ### 35. Business phone IVR solution **Rating:** 5.0/5.0 stars **Reviewed by:** Gunalan V. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about TeleCMI?** We like the TeleCMI webhooks integrated in our software. Which is easy for implementation . **What do you dislike about TeleCMI?** We have an option only for integration which is working fine there is no cons. **What problems is TeleCMI solving and how is that benefiting you?** We use to receive the inbound calls on our business centre and integrating wiht the helpdesk software. **Official Response from Saravana Kumar:** > Thank you for your positive feedback! We appreciate your positive comments about TeleCMI's webhooks and their easy integration into your software. It's great to hear that the integration option works well for you without cons. Using TeleCMI to receive inbound calls at your business center and integrating it with the helpdesk software is fantastic for streamlining operations. If you have more feedback or suggestions, please let us know. We're here to support your needs. ### 36. Excellent experience working with Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Rubal G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about TeleCMI?** 1. Support Team is very cooperative and helpful 2. Ease of navigating through TeleCMI dashboard 3. Implementing the user roles is quite easy. **What do you dislike about TeleCMI?** Need some better UI in terms of attractive widgets **What problems is TeleCMI solving and how is that benefiting you?** We use TeleCMI to call our customers and we are using their API to integrate in our CRM system. **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're delighted to hear about your positive experiences with TeleCMI, particularly regarding the cooperative and helpful Support Team, the ease of navigating through our dashboard, and the straightforward implementation of user roles. We've noted your suggestion for a better UI with more attractive widgets. Your insights are valuable as we continuously work on improving our platform. It's great to know that TeleCMI is effectively assisting you in calling customers and integrating seamlessly with your CRM system through our API. If you have any further suggestions or specific features you'd like to see, feel free to share. We appreciate your continued trust in TeleCMI! Thanks for choosing TeleCMI! ### 37. Best VOIP Outgoing & Incoming Call Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Jeethendra K. | CEO and founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** The best part of TeleCMI is it has everything a business requires in terms of making Outgoing & Incoming calls, Even checking the call records, Waiting tune, & much more. **What do you dislike about TeleCMI?** One thing missing in TeleCMI is Mobile App **What problems is TeleCMI solving and how is that benefiting you?** To monitor the inbound & outbound calls. **Official Response from Saravana Kumar:** > Thank you for taking the time to share your feedback! We're delighted that TeleCMI is meeting your business needs with its comprehensive features for outgoing and incoming calls. We've taken note of your suggestion regarding a mobile app, and we appreciate your input. Our team is always working on enhancements, and your feedback is valuable. Please feel free to reach out if you have any further insights or suggestions. We're committed to providing the best possible experience for our users. ### 38. Customer support is helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Khushi J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about TeleCMI?** Customer Support is very supportive and helpful. **What do you dislike about TeleCMI?** There is no dislike so far, everything is working as expected **What problems is TeleCMI solving and how is that benefiting you?** To make an outbound calls and connect with our Client. Which helps in for monitoring the agents call recording. **Official Response from Saravana Kumar:** > We're delighted you find our customer support supportive and helpful. It's fantastic that everything with TeleCMI works as expected, and there are no dislikes. We're glad to be assisting you in making outbound calls, connecting with clients, and facilitating monitoring through agents' call recordings. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 39. BEST IVR Option for Incoming Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** We Like the interface of Telecmi, which is very easy to track the calls and monitor the agents performance. **What do you dislike about TeleCMI?** If Api facility is available on the basic plan it would be helpful. **What problems is TeleCMI solving and how is that benefiting you?** Solves the problem of having the Multi Level IVR by Language Wise **Official Response from Saravana Kumar:** > We appreciate your positive feedback on TeleCMI's interface, making call tracking and agent performance monitoring easy. We have noted your suggestion about API availability in the basic plan. We'll consider this for future improvements. It's excellent that TeleCMI is helping you with Multi-Level IVR by Language Wise. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 40. Services are good and happy with the support **Rating:** 5.0/5.0 stars **Reviewed by:** Komaldeep S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TeleCMI?** Services are on time anf support are provided timly. Easy to use the dashboard. **What do you dislike about TeleCMI?** Need a best plan for inbound & outbound combined togeater in the basic plan **What problems is TeleCMI solving and how is that benefiting you?** With TeleCMI we are able to manage multiple calls related to support for our business. **Official Response from Saravana Kumar:** > We appreciate your positive comments on TeleCMI's timely services, support, and user-friendly dashboard. Noted your suggestion for a combined inbound and outbound plan in the basic package; we'll consider this for future enhancements. It's great to hear that TeleCMI is helping you efficiently manage multiple support-related calls for your business. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 41. Instant support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerin c. | Senior Marketing Manager and Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about TeleCMI?** Support team is really very helpful and product is very ease to use. **What do you dislike about TeleCMI?** In my journey, i haven't faced any dislike in TeleCMI **What problems is TeleCMI solving and how is that benefiting you?** Whenever there is any issues or queries, support team is really helpful for me. Trustable and user friendly product **Official Response from Saravana Kumar:** > Thank you for sharing your feedback! We're thrilled you find TeleCMI's support team helpful and the product easy to use. It's great that you have not encountered any dislikes during your journey with TeleCMI. We're pleased to solve any issues or queries through our support team promptly. Our goal is to provide a trustable and user-friendly product, and we're glad it's benefiting you. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 42. Easy to handle **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat P. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** Ease of using APP and on time response for clearing the queries **What do you dislike about TeleCMI?** we didn't find any issue from Telecmi part **What problems is TeleCMI solving and how is that benefiting you?** We are having a centralized ivr number to handle the incoming calls. Also all the calls are monitored in the dashboard **Official Response from Saravana Kumar:** > Thank you for highlighting the ease of using our app and the prompt response to your queries. It's great to hear that you haven't encountered any issues. The centralized IVR number for handling incoming calls and monitoring calls on the dashboard seems to be providing significant benefits for your operations. If you have any further insights or suggestions, feel free to share. We're here to support your needs. ### 43. Best support round the clock **Rating:** 5.0/5.0 stars **Reviewed by:** LOTUS A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about TeleCMI?** The customer support was given round the clock and the service was excellent. **What do you dislike about TeleCMI?** Reallt there is no negative or dislike as og now. **What problems is TeleCMI solving and how is that benefiting you?** It really helps to resolve the tracking of alll the users **Official Response from Saravana Kumar:** > We're delighted to hear that you found our round-the-clock customer support excellent. It's great that you haven't encountered any issues or dislikes with TeleCMI. TeleCMI's role in resolving the tracking of all users is noted, and we're glad it's providing benefits for you. If you have more insights or suggestions, we're here to support your needs. ### 44. Basic service with good support and features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TeleCMI?** Transparent pricing Tailormade service plans **What do you dislike about TeleCMI?** First setup can be a pain due to telecom operators but once setup works without issues. **What problems is TeleCMI solving and how is that benefiting you?** Multi level ivr directing the callers to the right team for help reducing missed calls. **Official Response from Saravana Kumar:** > We value your positive feedback on TeleCMI's transparent pricing and tailor-made service plans. Regarding the initial setup, we understand the challenges associated with telecom operators. It's good to know that TeleCMI works without issues once set up. We are happy that TeleCMI effectively addresses your needs with multi-level IVR, directing callers to the right team and reducing missed calls. If you have more insights or suggestions, we're here to assist. Your feedback helps us enhance our services. ### 45. Recording option, flexible integration **Rating:** 5.0/5.0 stars **Reviewed by:** VIGNESH K. | business developement manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about TeleCMI?** We like the Call Recording Facility with Easy Implemetation and Customer Support **What do you dislike about TeleCMI?** TeleCMI is not providing the auto Dialer Facility. **What problems is TeleCMI solving and how is that benefiting you?** We use TeleCMI for the Integration purpose it helps to directly make calls from CRM. **Official Response from Saravana Kumar:** > We're glad you appreciate TeleCMI's call recording facility, easy implementation, and customer support. Noted your feedback on the absence of the auto-dialer facility; we appreciate your input. It's great that TeleCMI is beneficial for integration purposes, allowing direct calls from your CRM. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 46. Good Support received all time **Rating:** 4.0/5.0 stars **Reviewed by:** Jai G. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** Dashboard UI, Call REcording Facility, Live Call Tracing, Easy Implementation, Customer Support, Etc **What do you dislike about TeleCMI?** Rarely we have airtel call diversion issue **What problems is TeleCMI solving and how is that benefiting you?** We are running a Call Center to route the inbound calls and monitor the agent Activity **Official Response from Saravana Kumar:** > Thank you for highlighting the positive aspects of our Dashboard UI, Call Recording Facility, Live Call Tracing, and Easy Implementation. We noted your feedback on occasional Airtel call diversion issues; we'll address this. It's excellent that TeleCMI supports your call center operations by efficiently routing inbound calls and monitoring agent activity. If you have further insights or suggestions, feel free to share. We're here to support your needs. ### 47. Best customer support **Rating:** 4.5/5.0 stars **Reviewed by:** THOUFEEK AHAMAD S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about TeleCMI?** User friendly UI and easy to search for records with easy implementation **What do you dislike about TeleCMI?** Mobile App can be more better in UI and showing live incoming call **What problems is TeleCMI solving and how is that benefiting you?** Centralised calls management. Easy to monitor CRM Team's conversations. **Official Response from Saravana Kumar:** > Thank you for sharing your positive feedback! We appreciate your acknowledgment of TeleCMI's user-friendly UI and the ease of record search. Your recognition of the straightforward implementation is valued. Noted your feedback on the mobile app; we'll explore ways to enhance the UI and improve the live incoming call display. It's great to know that TeleCMI is crucial in centralized call management, making monitoring your CRM team's conversations easy. If you have more insights or suggestions, feel free to share. We're here to support your needs. ### 48. Best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Anwesh B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TeleCMI?** Best customer support and integration was smooth **What do you dislike about TeleCMI?** Nothing as of now, havent come accross with anything that bad **What problems is TeleCMI solving and how is that benefiting you?** Customer interation and user calling was bit difficult but has improved a lot since we have telecmi **Official Response from Saravana Kumar:** > Thank you for highlighting our strong customer support and noting the smooth integration process. It's encouraging to hear that you have not encountered any issues. The positive impact on customer interaction and user calling since using TeleCMI is excellent to know. If you have any further insights or suggestions, feel free to share. We're here to support your needs. ### 49. Best Customer Support all time **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid N. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about TeleCMI?** Customer support was excellent and the issue was been resolved at the same time **What do you dislike about TeleCMI?** Nothing to say as of now. If anything will update later **What problems is TeleCMI solving and how is that benefiting you?** Track all the detailed report **Official Response from Saravana Kumar:** > Thank you for sharing your positive feedback on our excellent customer support and promptly resolving your issue. It's good to hear that you haven't encountered any issues. If anything comes up later, please feel free to update us. TeleCMI aims to assist in tracking detailed reports, and we're glad to hear it's providing value for you. We're here to support your needs if you have more insights or suggestions. ### 50. Top Voip Provider in Chennai **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about TeleCMI?** Connetivity, Customer Support, Ease of Use & Features **What do you dislike about TeleCMI?** Cost and billing is high compared to other vendors, it would be helpful if the billing is charged based on number of seconds instead of minutes **What problems is TeleCMI solving and how is that benefiting you?** To connect to the prospects worldwide **Official Response from Saravana Kumar:** > Thank you for sharing your feedback on TeleCMI! We're glad you consider us the "Top VoIP Provider in Chennai" and appreciate our connectivity, customer support, ease of use, and features. Regarding your concern about cost and billing, we appreciate your input. We're actively looking into options for more flexible billing structures to better align with your needs. It's great to know that TeleCMI is helping you connect with prospects worldwide. Thank you for choosing TeleCMI! ## TeleCMI Discussions - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) - [View TeleCMI pricing details and edition comparison](https://www.g2.com/products/telecmi/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A01%3A03+-0500&secure%5Bsession_id%5D=8a67ac21-8309-4001-83f2-09cbaf76ce37&secure%5Btoken%5D=90f97f3d1cfdebbeb7e829c2f08fb05bfe93935cfa8e9020b0c3f0bac34a8dde&format=llm_user) ## TeleCMI Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## TeleCMI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top TeleCMI Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 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