SpotHopper Reviews & Product Details

SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re always open to our ideas. If we can dream it, they do their best to make it happen.

Sasha is the BEST! Give that lady a raise. She truly goes above and beyond—she’s consistently there for us and does everything she can to make sure we’re happy with what we’re working on. We’ve been blessed to have her in our corner.

On the platform side, SpotHopper is super easy to use. Even with zero marketing experience or skills, it’s simple to navigate and to integrate what you need, whether you’re making enhancements to your site or trying to get more out of the platform overall. Review collected by and hosted on G2.com.

There are some minor programming challenges that we wish we could overcome. SpotHopper can do a lot of things, but they can't do everything. Also, the posts that get generated for us to post could be a little more organic. They feel like a computer is putting them together and a missing that personal touch. Review collected by and hosted on G2.com.

We’ve had a great experience with SpotHopper. The platform is user-friendly, easy to navigate, and makes managing website updates simple and efficient.

Our support rep, Sasha Petrovic, has been fantastic, always responsive, helpful, and quick to assist with any updates or questions we have. It’s reassuring to know support is just an email away and actually follows through. Highly recommend! Review collected by and hosted on G2.com.

At this point, I honestly haven’t run into any major issues that would cause me to dislike SpotHopper. The platform has been reliable, easy to use, and straightforward. Any questions or minor updates I’ve needed have been handled quickly by support, so I haven’t experienced any frustrations worth noting. Review collected by and hosted on G2.com.

Updating your website was one of your 2026 goals, and SpotHopper made it happen. One of the best parts of working with SpotHopper is the backend integration. It’s a real time saver—everything from reservations to employment inquiries, catering, and special events is organized in one place. The system is incredibly user-friendly and makes managing the business much more efficient. Review collected by and hosted on G2.com.

Honestly, my only complaint about SpotHopper is that I didn’t know about them sooner. Time saving is crucial running a business, and the backend integration makes it so easy to manage socials, google, reservations, employment inquiries, catering requests, and special events all in one place. Review collected by and hosted on G2.com.

The support team is excellent at SpotHopper! Our Customer Success Agent, Jim Sredojevic, does a wonderful job. Jim and the rest of the support team are incredibly helpful, kind, thoughtful, and quick to respond. We appreciate all that they do for our restaurant websites! Review collected by and hosted on G2.com.

There's not much to dislike about SpotHopper. I only wish I had a little more control to edit the websites quickly myself. There are certain features that you can edit yourself on the backend, but others that you can't. However, like I mentioned, the support team is excellent at handling the edits that I can't! Review collected by and hosted on G2.com.

Very easy to use especially for someone like me who is not the best with computers. The support Team led by Bobby are fantastic! I get super fast responses and the work is done how I want it every time. The process of switching over was seamless and the website was much better! Review collected by and hosted on G2.com.

I underutilize all the services for the website and I should do more with it. I need to take the time to learn more . My only negative on the website is where the gift card sales are. People have a hard time finding it and I walk people through the steps over the phone a lot. I wish there was a more clear way to see that feature. Review collected by and hosted on G2.com.

What I appreciate most about SpotHopper is the level of support. My customer success manager, Natalie Popovic, and the entire support team are always incredibly responsive, kind, and on top of every request and update. It truly feels like a partnership rather than just a platform we use. Review collected by and hosted on G2.com.

The only downside for us was the initial onboarding experience. Our first onboarding specialist wasn’t a great fit, and the process was frustrating from a customer standpoint. Onboarding is where I feel a company should really go above and beyond, and we ran into several issues early on. That said, Kura Orange stepped in and made things right. We were reassigned to a new onboarding specialist, Maggie Broussard, who was a pleasure to work with and quickly helped get everything back on track and make up for the lost time. Review collected by and hosted on G2.com.

The customer service is both friendly and helpful, and support tickets are resolved quite quickly. I think this program is especially useful for restaurants with small marketing teams. After getting accustomed to it, I found the software easy to navigate. I have enjoyed working with the customer support representative, Ana Sterjoska, who has provided excellent assistance throughout my experience. Review collected by and hosted on G2.com.

I’ve noticed a few limitations within the program that make certain tasks a bit challenging. For example, I’m unable to edit our website directly and need to contact support for any updates. In email marketing, I’m also not able to create my own audience segments. Additionally, when requesting website changes, I’ve found it’s important to provide very detailed instructions, as requests can be interpreted differently as they move through various team members. I hope this feedback is useful and that they’re able to incorporate these changes in the future. Review collected by and hosted on G2.com.

I like working with Ivy. She understands the different needs for my business and works hard to find me solutions. I like the automation of the social media posts. Spothopper becomes pretty intuitive to use. It was very easy to integrate Spothopper into my original website. I use Spothopper every day. Review collected by and hosted on G2.com.

My tearoom is a niche business...probably not in the best town for English Tea service. There is a lot of prep work, so I can only have certain seating hours. Spothopper has a lot of functionality for a full service restaurant. I can't take advantage of some of the functionality because of my staff limitations and type of customers available. Review collected by and hosted on G2.com.

I find SpotHopper to be an excellent company to deal with right from the start, as the process with Mike was simple and easy, and he was more than helpful. I love the clean and professional look of our website with awesome videos and great pictures that make our restaurant bar look amazing and really lets our restaurant shine. The service has been excellent, and I appreciate being able to connect our social media, like Facebook and Instagram, with our website. The service and quality of the website are impressive, and I really like the amazing response we get whenever we have a question. Review collected by and hosted on G2.com.

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What I love most about Spothopper is Julie Stanic, our rep. The level of customer service and attention to detail, and overall professionalism, knowledge, organization, and her attention to detail is unmatched by anyone I've dealt with in Spothopper! I love how easy it is to reach out to her and run ideas by her. She is extremely easy going and always trying to find a solution for our process. Review collected by and hosted on G2.com.

One of the only things I dislike about the website we had Spothopper built is that on our catering form there isn't an option for customers to select which location they are requesting a catering quote from directly on the form itself. That would be helpful if it were available so it would be easier for us to put together quotes coming from each specific restaurant. I also dislike that customers submit requests for quotes without having to make selections on our catering menu and that the box they write them in says, "Description / Requests (optional):" on the form. Review collected by and hosted on G2.com.