SpotHopper Reviews & Product Details

Very easy to use especially for someone like me who is not the best with computers. The support Team led by Bobby are fantastic! I get super fast responses and the work is done how I want it every time. The process of switching over was seamless and the website was much better! Review collected by and hosted on G2.com.

I underutilize all the services for the website and I should do more with it. I need to take the time to learn more . My only negative on the website is where the gift card sales are. People have a hard time finding it and I walk people through the steps over the phone a lot. I wish there was a more clear way to see that feature. Review collected by and hosted on G2.com.

What I appreciate most about SpotHopper is the level of support. My customer success manager, Natalie Popovic, and the entire support team are always incredibly responsive, kind, and on top of every request and update. It truly feels like a partnership rather than just a platform we use. Review collected by and hosted on G2.com.

The only downside for us was the initial onboarding experience. Our first onboarding specialist wasn’t a great fit, and the process was frustrating from a customer standpoint. Onboarding is where I feel a company should really go above and beyond, and we ran into several issues early on. That said, Kura Orange stepped in and made things right. We were reassigned to a new onboarding specialist, Maggie Broussard, who was a pleasure to work with and quickly helped get everything back on track and make up for the lost time. Review collected by and hosted on G2.com.

The customer service is both friendly and helpful, and support tickets are resolved quite quickly. I think this program is especially useful for restaurants with small marketing teams. After getting accustomed to it, I found the software easy to navigate. I have enjoyed working with the customer support representative, Ana Sterjoska, who has provided excellent assistance throughout my experience. Review collected by and hosted on G2.com.

I’ve noticed a few limitations within the program that make certain tasks a bit challenging. For example, I’m unable to edit our website directly and need to contact support for any updates. In email marketing, I’m also not able to create my own audience segments. Additionally, when requesting website changes, I’ve found it’s important to provide very detailed instructions, as requests can be interpreted differently as they move through various team members. I hope this feedback is useful and that they’re able to incorporate these changes in the future. Review collected by and hosted on G2.com.

I like working with Ivy. She understands the different needs for my business and works hard to find me solutions. I like the automation of the social media posts. Spothopper becomes pretty intuitive to use. It was very easy to integrate Spothopper into my original website. I use Spothopper every day. Review collected by and hosted on G2.com.

My tearoom is a niche business...probably not in the best town for English Tea service. There is a lot of prep work, so I can only have certain seating hours. Spothopper has a lot of functionality for a full service restaurant. I can't take advantage of some of the functionality because of my staff limitations and type of customers available. Review collected by and hosted on G2.com.

I don't have to think so much about what to post. The generated posts are easy to edit, which I almost always do, but it's a great jumping off place. I can plan an entire week of marketing in just about an hour and that's a huge time savings! It's helpful to have emails, texts, and posts all in one place.

Also, the support team I have is just fantastic. My dedicated support, Ian, is always available, he always responds in a timely fashion, and he doesn't mind when I have to ask him the same question several times! He's the best. Review collected by and hosted on G2.com.

It's not always intuitive. I wish I had a bit more control about the social posting re: can this be a post, or a story. Review collected by and hosted on G2.com.

What I like the most about spothopper is that everything a restaurant needs to manage is all in one place. Reservations, Catering, hiring, rewards program, reviews, social media, etc.. It really makes running a restaurant simple and effective. Review collected by and hosted on G2.com.

Maybe the way instagram is run at times its very obvious that AI is making the post but it also lets you review and modify it so its not too bad Review collected by and hosted on G2.com.

The customer service team is very responsive and helpful. If we need something updated or changes made it happens almost immediately. We are able to change a lot of things ourselves (seasonal menu items for example) easily. The review section is super easy to use. Review collected by and hosted on G2.com.

The ai marketing options are a little generic. We decided not to pay for those because they didn't always fit our brand. Review collected by and hosted on G2.com.

I love how much time SpotHopper saves me when it comes to creating social media content. Mary and her team are so easy to work with and always go the extra mile, whether it’s building new website pages or creating content for Facebook and Instagram. Review collected by and hosted on G2.com.

The only downside I’ve noticed is with the AI software. For example, when our daily soup is Texas Taco Soup, the caption suggestions often focus on tacos rather than the soup itself. Additionally, while the images are “post-worthy,” they don’t always match the items we’re selling at the time, which means I have to spend extra time swapping images and adjusting captions. Review collected by and hosted on G2.com.

I like just about everything from Spothopper, but what I particularly applaud them for is their customer service.

winning my account was one thing; keeping it is another and they’ve got a fantastic staff that does just that.

In particular fellow named Ian Nicolic who is absolutely, relentlessly and enthusiastically in my corner making sure that I get the service I need.

I would recommend Spothopper to anybody who would ask Review collected by and hosted on G2.com.

One thing I don’t like about the marketing aspect is that as the owner of two locations, I have to do two separate emails whenever I’m promoting one event. for example, taco Tuesday or national margarita day something that one email would suffice to go to all of my customers. instead, because of my dual account, I have to create an email blast, try to remember exactly what I did and then re-create it for the next email blast for the other location. I would much much rather that everything be done once for all of my email customers Review collected by and hosted on G2.com.

My SpotHopper site looks very professional and, best of all, it is incredibly easy to update and modify myself.

If I have ever had any issues, Daisy Marjanovic has always been on the front-lines immediately making sure that everything gets resolved quickly. I couldn't be more grateful for her. Review collected by and hosted on G2.com.

I don't use many of the features, so I don't have too many complaints. Review collected by and hosted on G2.com.