SpotHopper Reviews & Product Details

I like that I have control over content; text, photos, pricing, availability. The pricing is fair and we no longer have to deal with additional/outdated plug-ins. Our online orders have allowed us to increase our sales. We have never experienced any difficulties with our site and it performs quite smoothly. The pre-scripted posts to our social media allows us to free up our time and having the option to manually tweak the posts to fit our customer base is awesome. Review collected by and hosted on G2.com.

Haven't really had many problems. I can always reach out to my assigned representatives for any questions or concerns that arise. Review collected by and hosted on G2.com.

SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re always open to our ideas. If we can dream it, they do their best to make it happen.

Sasha is the BEST! Give that lady a raise. She truly goes above and beyond—she’s consistently there for us and does everything she can to make sure we’re happy with what we’re working on. We’ve been blessed to have her in our corner.

On the platform side, SpotHopper is super easy to use. Even with zero marketing experience or skills, it’s simple to navigate and to integrate what you need, whether you’re making enhancements to your site or trying to get more out of the platform overall. Review collected by and hosted on G2.com.

There are some minor programming challenges that we wish we could overcome. SpotHopper can do a lot of things, but they can't do everything. Also, the posts that get generated for us to post could be a little more organic. They feel like a computer is putting them together and a missing that personal touch. Review collected by and hosted on G2.com.

We’ve had a great experience with SpotHopper. The platform is user-friendly, easy to navigate, and makes managing website updates simple and efficient.

Our support rep, Sasha Petrovic, has been fantastic, always responsive, helpful, and quick to assist with any updates or questions we have. It’s reassuring to know support is just an email away and actually follows through. Highly recommend! Review collected by and hosted on G2.com.

At this point, I honestly haven’t run into any major issues that would cause me to dislike SpotHopper. The platform has been reliable, easy to use, and straightforward. Any questions or minor updates I’ve needed have been handled quickly by support, so I haven’t experienced any frustrations worth noting. Review collected by and hosted on G2.com.

Updating your website was one of your 2026 goals, and SpotHopper made it happen. One of the best parts of working with SpotHopper is the backend integration. It’s a real time saver—everything from reservations to employment inquiries, catering, and special events is organized in one place. The system is incredibly user-friendly and makes managing the business much more efficient. Review collected by and hosted on G2.com.

Honestly, my only complaint about SpotHopper is that I didn’t know about them sooner. Time saving is crucial running a business, and the backend integration makes it so easy to manage socials, google, reservations, employment inquiries, catering requests, and special events all in one place. Review collected by and hosted on G2.com.

I love how SpotHopper streamlines our operations by bringing everything under one roof, allowing us to manage reservations, bookings, and customer communications seamlessly. The calendar view is my favorite as it keeps our lounge rentals organized. I appreciate being able to upload new events and workshops effortlessly on the back end of the website. The reservation and booking systems have transformed how we operate, making the process more efficient and reducing the risk of missed opportunities. Their quick assistance with technical issues is invaluable, given my busy schedule as a business owner. The ease of use is another highlight, making daily operations much smoother. Review collected by and hosted on G2.com.

I think the offerings for the emails, social posts could be more user friendly. The email templates are difficult to get exactly what I need. I also think the social media manager could be better. The email templates are hard to manipulate the way I need it to be. There isn't much freedom for editing and changing, so I feel like I have to settle just to get something out. They aren't very personalized. Same for the social media premade posts. That side could be improved. Review collected by and hosted on G2.com.

I liked the marketing tools offered by SpotHopper, especially the social media templates and email blasts scheduling, which made things easier for me. The catering and special events scheduling was very helpful for booking out our food truck. The best thing about SpotHopper is the customer support I receive from Jim Serdojevic. He is patient and always goes above and beyond to help someone like me who is 'technologically dummy.' He always returns my emails and calls and follows up to make sure I understand what he is explaining to me. I can't say enough good things about him! We were able to grow our food truck business with SpotHopper's help. Review collected by and hosted on G2.com.

I stopped using the social media software because the template wasn't user-friendly for me. Review collected by and hosted on G2.com.

We’ve had a great experience working with SpotHopper to manage our restaurant’s website. Their team is responsive, knowledgeable, and truly understands the restaurant industry.

A special shoutout to Kris, who has been absolutely awesome to work with. Kris is attentive, proactive, and always quick to help with updates, questions/. It’s clear they genuinely care about our success and keeping our online presence looking sharp and up to date.

If you’re a restaurant looking for a reliable website and marketing partner, I highly recommend SpotHopper! Review collected by and hosted on G2.com.

Honestly, we haven’t experienced any major issues so far.

Nothing significant to dislike — the team has been very responsive Review collected by and hosted on G2.com.

I really appreciate SpotHopper for creating a user-friendly online ordering platform and an amazing looking website that people often comment on. It's beautiful and eye-catching. They have significantly enhanced our social media presence, handling it entirely for us with content that includes stories, reels, and posts, as well as generating content from our five-star Google reviews. This makes us look like a high-end bakery even though we're operating out of a ghost kitchen. I love how updating one thing in the platform automatically reflects on Google, our website, and social media, without any redundancies. Their analytics reporting on website visits and clicks also helps us see how well SpotHopper is working. The integration with Stripe for fast payment processing is great, and the automatic birthday and loyalty emails are super helpful. I absolutely love having a face-to-face rep like Kat; being able to talk or text her directly and get help with anything is amazing. She's helped us connect with events and grow our business, taught us how to market ourselves with flyers and QR codes, and has gone above and beyond just implementing the platform. Review collected by and hosted on G2.com.

I think the only change would be that maybe we could have more videos, I guess, available. I know they do photos, and they're beautiful, and we can access those. But a lot of the snippets of videos, I think, changing the content feel and view a little bit and maybe just having a little bit more access to a wider range of the videos that they take. Review collected by and hosted on G2.com.

SpotHopper really helps me streamline our catering requests and quotes, which has been a big advantage for our kitchen operations. I find value in SpotHopper's catering request and reservation features, along with the ability for customers to order directly from the website, which I love. I was very pleased with their website creation. The social media scheduling is also beneficial, as well as the Google review responses and notifications. I appreciate the marketing that is available. Review collected by and hosted on G2.com.

I'm not pleased with the AI intelligence in the social media and that we can't build our brand voice. The created posts aren't really true to our brand voice and we rarely utilize them. I just wish the marketing was more brand-specific and not so general. Review collected by and hosted on G2.com.

I think SpotHopper is the best company I've ever used, especially for someone managing six restaurants. Their customer support is amazing, as I love how easy it is to get questions answered and get help. SpotHopper makes everything simple, even for someone not great with computers, by walking me through it every time. I appreciate having direct access to my rep who always picks up her cell phone and helps me out. Their video shoots are professional and top class, and they even use drones for amazing shots. When it comes to their advertisements, they look so good and professional that I initially thought I couldn't afford them. I was pleasantly surprised to find that their services are competitively priced. I am also impressed by their automation in posting to social media and responding to reviews, allowing me to review responses before they're sent. SpotHopper excels in the restaurant and food industry with great support, marketing, and scheduling, checking all the boxes for me. They handle my social media advertising across platforms like Facebook and Instagram and have helped increase employment applications significantly. I love that I can schedule posts a month out with minimal effort and that they assist with reservations and catering via text notifications. In terms of value for money, SpotHopper delivers unbelievable service for the monthly price. Out of three companies I've used, SpotHopper stands out and blows everybody away. I highly recommend SpotHopper, giving them a definite 10 out of 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.