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# Opsgenie vs Splunk On-Call Comparison - What are their main differences?

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OpsgenieSplunk On-Call[+ Add Product](#)

Reviews

**Opsgenie** [

4.2/5(53)

](https://www.g2.com/products/opsgenie/reviews#reviews)

**Splunk On-Call** [

4.5/5(52)

](https://www.g2.com/products/splunk-on-call/reviews#reviews)

Pricing

**Opsgenie**
Free Trial

No pricing available

**Splunk On-Call**
Free Trial

**--** · Custom Pricing

**Pricing Insights**
from reviews

Time to Implement

**Opsgenie**
2 months

Based on 6 responses

**Splunk On-Call**
2 months

Based on 5 responses

Return on Investment

**Opsgenie**
22 months

Based on 7 responses

**Splunk On-Call**
8 months14 months sooner

Based on 7 responses

Perceived Cost

**Opsgenie**
$$$$$

**Splunk On-Call**
$$$$$

Average Discount

**Opsgenie**
16%3% more

**Splunk On-Call**
13%

Pros & Cons

**Opsgenie**
[
Alerting System (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1997369&qs=pros-and-cons#reviews)[
Alert Management (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1367432&qs=pros-and-cons#reviews)[
Learning Curve (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417060&qs=pros-and-cons#reviews)[
Steep Learning Curve (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417063&qs=pros-and-cons#reviews)

**Splunk On-Call**
[
Alerting System (3)
](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439808&qs=pros-and-cons#reviews)[
Alert Management (3)
](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439749&qs=pros-and-cons#reviews)[
Limited Features (2)
](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439762&qs=pros-and-cons#reviews)[
Missing Features (2)
](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439831&qs=pros-and-cons#reviews)

Integrations

**Opsgenie**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aebfa0060e4d177ff850535a1cd26ec3/google-stackdriver-incident-response-and-management.jpg "Product Avatar Image")

Google Stackdriver Incident...

](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1af93b9b76cef2168c54033742775395/graylog.jpg "Product Avatar Image")

Graylog

](https://www.g2.com/products/graylog/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image")

LibreNMS

](https://www.g2.com/products/librenms/reviews)[
View all
](https://www.g2.com/products/opsgenie/integrations)

**Splunk On-Call**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da633d2d1c1fd43e5e3cc46236965f55/elastic-elasticsearch.png "Product Avatar Image")

Elasticsearch

](https://www.g2.com/products/elastic-elasticsearch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image")

GitHub

](https://www.g2.com/products/github/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d20584aae28e7a36c33465b06918a4db/grafana.jpg "Product Avatar Image")

Grafana Labs

](https://www.g2.com/products/grafana-labs/reviews)[
View all
](https://www.g2.com/products/splunk-on-call/integrations)

Screenshots

**Opsgenie**
 ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png)

**Splunk On-Call**
 ![Splunk On-Call screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/45629/expirable-direct-uploads_2F1561164e-bd3b-4af9-a13f-d3b411d90d7f_2FVictorOps_Interface.png)

Ratings

Meets Requirements

**Opsgenie**

8.8

8.841

**Splunk On-Call**

8.9

8.948

Ease of Use

**Opsgenie**

8.4

8.441

**Splunk On-Call**

8.6

8.648

Ease of Setup

**Opsgenie**

8.2

8.225

**Splunk On-Call**

8.9

8.931

Ease of Admin

**Opsgenie**

8.6

8.623

**Splunk On-Call**

8.8

8.831

Quality of Support

**Opsgenie**

8.5

8.531

**Splunk On-Call**

9.1

9.144

Has the product been a good partner in doing business?

**Opsgenie**

8.6

8.622

**Splunk On-Call**

9.5

9.528

Product Direction (% positive)

**Opsgenie**

9.1

9.138

**Splunk On-Call**

9.0

9.048

Features

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.5

33

9.5

5

Monitoring

Timely Alerts

9.2

31

|

Verified

9.7(won by 0.5)

5

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

TIcket Accuracy

8.8

29

|

Verified

9.0(won by 0.2)

5

|

Verified

Constant Monitoring

9.3(won by default)

29

|

Verified

Not enough data

AI Monitoring

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Lifecycle Visualization

8.5

25

|

Verified

9.7(won by 1.2)

5

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Assignment

8.9(won by default)

28

|

Verified

Not enough data

Standardization

8.7(won by default)

29

|

Verified

Not enough data

Generative AI

AI Text Generation

7.3(won by default)

5

Not enough data

AI Text Summarization

7.0(won by default)

5

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Show 1 feature category with incomplete data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Agentic AI - IT Alerting

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews)

Opsgenie

Small-Business(50 or fewer emp.)

28.3%

Mid-Market(51-1000 emp.)

54.7%

Enterprise(\> 1000 emp.)

17.0%

[![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")](https://www.g2.com/products/splunk-on-call/reviews)

Splunk On-Call

Small-Business(50 or fewer emp.)

19.2%

Mid-Market(51-1000 emp.)

46.2%

Enterprise(\> 1000 emp.)

34.6%

Small-Business

(50 or fewer emp.)

28.3%

19.2%

Mid-Market

(51-1000 emp.)

54.7%

46.2%

Enterprise

(\> 1000 emp.)

17.0%

34.6%

Reviewers' Industry

[![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews)
Opsgenie

Computer Software

25.0%

Information Technology and Services

17.3%

Telecommunications

11.5%

Retail

7.7%

Computer & Network Security

5.8%

Other

32.7%

[![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")](https://www.g2.com/products/splunk-on-call/reviews)
Splunk On-Call

Computer Software

28.8%

Information Technology and Services

26.9%

Retail

7.7%

Marketing and Advertising

7.7%

Broadcast Media

3.8%

Other

25.0%

FAQs

## Opsgenie vs Splunk On-Call FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Splunk On-Call vs Opsgenie?

Splunk On-Call stands out for higher reviewer satisfaction in setup and support, while Opsgenie is noted for its broad integrations and incident management capabilities.

| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) |
| --- | --- |
| 4.5/5 (52 reviews) | 4.2/5 (54 reviews) |
| 8.9 | 8.1 |
| 9.1 | 8.4 |
| Configuration Ease | Integrations |

### How do the pricing models of Splunk On-Call and Opsgenie compare?

Splunk On-Call is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Opsgenie.

- **Splunk On-Call:** Reviewers highlight reasonable pricing and satisfaction with value, especially compared to competitors.
- **Opsgenie:** Recent reviews cite higher costs as a trade-off, particularly for small organizations, and note that some features are locked behind higher-tier plans.
- **Switching reasons:** Several reviewers mention switching to Splunk On-Call for better value and to Opsgenie for integration with the Atlassian suite.

### What are the best alternatives to Splunk On-Call and Opsgenie?

The top 3 alternatives to Splunk On-Call and Opsgenie are PagerDuty, xMatters, and no third alternative is supported in the data.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | Reviewers highlight reasonable pricing | Configuration Ease |
| [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | — | Recent reviews cite higher costs for small orgs | Integrations |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Incident Management |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Automation |

### Which IT Alerting features should I prioritize when comparing Splunk On-Call and Opsgenie?

Buyers should prioritize integrations, escalation policies, ease of setup, notification channels, and reporting capabilities when comparing Splunk On-Call and Opsgenie.

- **Integrations:** Splunk On-Call (2 all-time mentions), Opsgenie (1 all-time mention); Opsgenie is frequently praised for broad integration options, especially with Atlassian products and Slack.
- **Escalation Policies:** Splunk On-Call (multiple recent reviews highlight escalation flexibility), Opsgenie (recent reviews cite strong escalation and on-call rotation management).
- **Ease of Setup:** Splunk On-Call 8.9, Opsgenie 8.1.
- **Notification Channels:** Both products support multi-channel alerting, with reviewers noting reliable delivery for both.
- **Reporting Capabilities:** Splunk On-Call (Analytics: 1 all-time mention), Opsgenie (recent reviews mention alert analysis and reporting features).

### What are the pros and cons of Splunk On-Call vs Opsgenie?

Splunk On-Call's headline strength is configuration ease, while Opsgenie is most praised for its integrations.

- **Splunk On-Call strengths:** Configuration ease (2 all-time mentions), flexibility (2), incident management (2), integrations (2), alerting system (3), and robust escalation policies (multiple recent reviews).
- **Splunk On-Call trade-offs:** Limited features (2), missing features (2), notification issues (2), complexity and complex UI (1 each), and difficult customization (1).
- **Opsgenie strengths:** Integrations (1), alerting system (1), automation (1), ease of use (1), and on-call services (1); recent reviews highlight strong Atlassian and Slack integrations.
- **Opsgenie trade-offs:** Learning curve (1), steep learning curve (1), and higher cost for small organizations (recent reviews).

### Is Splunk On-Call or Opsgenie better for small businesses?

Splunk On-Call is the better fit for small businesses, with reviewers highlighting its value and ease of setup.

- **Splunk On-Call:** Reviewers from small businesses praise its reasonable pricing and straightforward configuration, with several noting it as a strong alternative to more expensive competitors.
- **Opsgenie:** Recent reviews from small-business users cite higher costs and a steeper learning curve as trade-offs, though integrations with Atlassian products are valued.

### Which IT Alerting platform has better integrations?

Opsgenie is favored by reviewers for integrations, especially with Atlassian and Slack.

- **Splunk On-Call:** Slack (8 all-time mentions), Jira, Statuspage; reviewers note easy integration with Slack and other tools.
- **Opsgenie:** Slack (13 all-time mentions), Jira (8), Zabbix; reviewers consistently highlight integrations with Atlassian products and Slack as a key strength.

### How do Splunk On-Call and Opsgenie compare on customer support?

Splunk On-Call leads on Quality of Support by 0.7 points, a material difference over Opsgenie.

- **Splunk On-Call:** Reviewers consistently praise responsive and helpful support, with a Quality of Support score of 9.1.
- **Opsgenie:** Support is generally rated positively but with more variability, reflected in a Quality of Support score of 8.4; some recent reviews note slower response times and reliance on documentation.

### Which is easier to implement, Splunk On-Call or Opsgenie?

Splunk On-Call is easier to implement, with an Ease of Setup score 0.8 points higher than Opsgenie.

- **Splunk On-Call:** Reviewers highlight straightforward setup and configuration, with an Ease of Setup score of 8.9.
- **Opsgenie:** Reviewers note a higher initial implementation time and a learning curve, with an Ease of Setup score of 8.1.

Alternatives

**Opsgenie Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

 ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")

[
SolarWinds IT Incident...
](/products/solarwinds-it-incident-response-squadcast/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

**Splunk On-Call Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

 ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")

[
SolarWinds IT Incident...
](/products/solarwinds-it-incident-response-squadcast/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

## Opsgenie vs Splunk On-Call

When assessing the two solutions, reviewers found Splunk On-Call easier to use, set up, and administer. Reviewers also preferred doing business with Splunk On-Call overall.

- Reviewers felt that Splunk On-Call meets the needs of their business better than Opsgenie.
- When comparing quality of ongoing product support, reviewers felt that Splunk On-Call is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Opsgenie over Splunk On-Call.