Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(393)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

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Gulshan S.

Associate Front-end Developer

Small-Business (50 or fewer emp.)

7/27/2026

Guest users or non-business users of the software, not included in G2 scores.

"Clean UI, Reliable Performance, and Powerful Integrations for Daily Work"

5/5

What do you like best about Slack?

I used Slack regularly for my daily official work, and it's become one of my favorite app for communication, collaborations and project execution.

It's UI/UX is very clean, making it easy for new members to get started without much training.

Performance is reliable and integrations with tools like Jira, Teams and other keeps workflows centralized.

Pricing is also good with much premium features.

AI-powered capabilities help spped up documentation and other work preparation. Review collected by and hosted on G2.com.

What do you dislike about Slack?

It's although a good platform but there are a few areas where it could improve like searching older discussions sometimes requires precise keywords and also in free plan it has limitation of 90 days conversation view.

Also the free plan's limitations can also be very restrictive for smaller teams. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the problem of team communication by bringing conevrsations, files and collaborations into one centarlized workspace.

One of the biggest benefits for me is faster decision-making and real-time messaging, threads, quick file sharing.

It's customer support is also very responsive for assistance and workspace management. Review collected by and hosted on G2.com.

Kumar G.

CEO

Small-Business (50 or fewer emp.)

10/13/2026

"Channels, Search, and Easy Integrations Make Collaboration Effortless"

5/5

What do you like best about Slack?

Channels are the most useful part. We can keep different projects, discussions and updates separate without everything getting mixed together. Search is also useful when I need to find an old decision or a file someone shared weeks ago. Connecting tools like Google Drive, GitHub is so easy and useful. Review collected by and hosted on G2.com.

What do you dislike about Slack?

First the UI is a bit confusing and, It can feel a little heavy when there are lots of channels and conversations open, but overall, performance hasn't been a major issue. Review collected by and hosted on G2.com.

Khaled G.

. Stagiaire Ingénieur d'Intégration

Small-Business (50 or fewer emp.)

7/26/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack: A Real-Time Communication Hub That Streamlines Work"

5/5

What do you like best about Slack?

The best part of Slack is its ability to replace endless email threads with real-time, organized communication via channels. The integrations and search capabilities make it an indispensable command center for my daily workflow Review collected by and hosted on G2.com.

What do you dislike about Slack?

The biggest downside for me is notification overload and the constant pressure to stay 'always on.' With multiple active channels and DMs, it's easy to get pulled into distracting side conversations that fragment deep work time. The search function, while powerful, often returns too many irrelevant results, making it tedious to pinpoint that one specific message from weeks ago. Additionally, threaded replies can sometimes bury critical updates, so if you miss a thread, you might completely lose the context of a decision. Lastly, the pricing scales steeply for larger teams, especially when you need unlimited message history, which feels restrictive for growing companies. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack is solving our biggest challenge: fragmented communication across remote teams and time zones. Before Slack, critical project updates were scattered across emails, Zoom chats, and random text messages, making it nearly impossible to maintain a single source of truth. Now, by centralizing all conversations into searchable channels, we've drastically reduced miscommunication and duplicate questions. It also solves the problem of slow decision-making—instead of waiting hours for an email reply, we get real-time answers in huddles or dedicated threads, accelerating our project velocity by at least 30%. Additionally, the integration with our Jira and Google Workspace eliminates context-switching; we can triage bugs and review documents without leaving the platform, which saves our team roughly 5–7 hours per week collectively. Ultimately, Slack is helping us preserve institutional knowledge, onboard new hires faster (since they can browse past channel history), and maintain a strong company culture despite being fully distributed Review collected by and hosted on G2.com.

Sree K.

Software Development Engineer in Test III

Computer Software

Mid-Market (51-1000 emp.)

7/26/2026

"Organized Team Communication and Smooth Collaboration Every Day"

5/5

What do you like best about Slack?

What I like most is how it keeps team communication organized. Instead of getting stuck in long email chains, conversations stay in dedicated channels, which makes it much easier to track discussions tied to a specific project, release, or production issue. Even if I miss messages during the day, I can catch up quickly without having to ask everyone for updates.

I use it every day to coordinate with developers, testers, and product teams. Sharing screenshots, log files, code snippets, and links is straightforward, and the search feature helps me find older conversations when I need to revisit an issue or confirm a decision. That’s saved me a lot of time on more than one occasion.

It also integrates well with tools like Jira, GitHub, and Google Drive, so important notifications and updates land in one place instead of being scattered across different apps. The interface feels clean, notifications are easy to manage, and it’s available on both desktop and mobile, which makes staying connected really convenient.

Overall, it’s become one of those tools I keep open throughout the workday. It helps the team communicate faster, keeps discussions structured, and makes collaboration feel smoother. Review collected by and hosted on G2.com.

What do you dislike about Slack?

There isn’t much I dislike, but there are a few areas that could be improved. In busy workspaces with lots of channels, it’s easy to miss important messages when several conversations are happening at the same time. I also think notifications need a bit of tuning when joining a new workspace; otherwise, they can quickly become overwhelming.

Search works well most of the time, but tracking down a specific message from months ago can sometimes take a few tries if I don’t remember the exact wording. I’ve also noticed that the free version limits message history, which can be inconvenient for smaller teams.

Aside from those minor points, it’s been reliable and easy to use. The advantages of faster communication and better collaboration still outweigh these small drawbacks. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

It has made day-to-day team communication much more efficient. Instead of relying on long email threads or waiting for meetings, I can quickly discuss issues with developers, testers, and product teams in the right channel and get answers far faster.

It’s especially helpful when I’m working on automation testing or investigating a bug. I can share screenshots, logs, API responses, or short videos, get feedback from the team, and keep the entire conversation in one place. This makes it easier to track decisions and refer back to earlier discussions if the same issue comes up again.

Another advantage is that updates from tools like Jira, GitHub, and CI/CD pipelines can be delivered directly into channels, so I don’t have to keep checking multiple applications throughout the day. Overall, it has reduced communication delays, improved collaboration across the team, and helped us resolve issues more quickly. Review collected by and hosted on G2.com.

Sameer R.

Operations - Executive

Enterprise (> 1000 emp.)

7/25/2026

""Slack Keeps Team Communication Fast and Organized""

4/5

What do you like best about Slack?

I use Slack daily to connect with my support team, team leads, quality team and agents. Few things I like most:

- Channels keep communication organized by team and topic, no information gets mixed up

- Sharing audit reports, score sheets and files instantly without switching to mail

- Tag specific people with @ mention for urgent issues, right person gets notified immediately

- Real time messaging makes resolving issues much faster than email

- Huddle feature allows quick voice calls without any extra setup during escalations

- Search helps find old messages, reports or files shared weeks ago in seconds Review collected by and hosted on G2.com.

What do you dislike about Slack?

No big dislikes, but notification overload can be a bit distracting during busy hours, better notification management options would be helpful. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack has made communication and coordination with my support team, team leads and quality team much faster and organized. Sharing audit reports, performance scores and real time issues is now instant, no more long email threads, everything is in one place making team communication smoother and more efficient. Review collected by and hosted on G2.com.

Nada F.

Technical VFX Producer

Small-Business (50 or fewer emp.)

4/22/2026

"Centralized Communication, Excellent Integrations"

5/5

What do you like best about Slack?

I use Slack for internal communication in the studio and as the notification center for all apps. I appreciate how it gathers all messages and notifications in one place, providing a very centralized experience. I really like that it's easily connected to other apps and lets me use it as a notification hub. It's great that it takes a wide range of formats for sharing purposes. With Slack, I don't have to open Ayon to know I have a notification or someone mentioned me, and I can share files with my team easily. I also enjoy having the mobile app mirror everything, and I appreciate that it updates my status if I'm in a meeting on its own. The integration with tools like Miro, Ayon, Render Farm, and Google Calendar is very useful for me, and the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The search is weird, very strange; I need to be smarter when I search for someone's name. Also, the way it arranges the contacts on the left is very random. They should be arranged by frequently contacted person, or at least give the user the option to arrange chats the way they like. Review collected by and hosted on G2.com.

Timothy H.

Distribution Center Supervisor

Enterprise (> 1000 emp.)

8/28/2026

"Fast, Fluid Messaging with Easy File Retrieval and Saved Links"

4/5

What do you like best about Slack?

Slack (like Microsoft Teams) works best when everyone uses the platform. Good for quick messaging and quick huddles, it is great at saving information to be used again. Quick saved links and easily retrievable files are standout features. It also integrates with Outlook to add-in extra features. The overall performance is fairly fluid and loads quickly- allowing the user to quickly pick up where they previously left off. AI integration is still limited to user input and doesn't always pick out the right information. Review collected by and hosted on G2.com.

What do you dislike about Slack?

AI integration is still slow- data is sometimes pulled from all of Slack (using other metrics instead of building-specific). Finding chats (and subsequent information) with multiple people is difficult after the chat is off the recent list. Review collected by and hosted on G2.com.

Regina O.

Support agent

Consumer Services

Enterprise (> 1000 emp.)

7/20/2026

"With "Slack: where team communication really happens""

5/5

What do you like best about Slack?

What I value most about Slack is the centralization of communication in one place. The organization by channels and the use of threads keep discussions organized without cluttering the main flow, which makes a big difference in day-to-day service.

The interface is intuitive and fluid, with a low learning curve — within a few days I was already using the main features without formal training. The integration with other tools in the stack, like Google Workspace, works well and avoids constant switching between platforms.

The internal search was an unexpected benefit: retrieving messages and files from months ago is simple and fast. AI features, like channel summaries, also help keep up with conversations without having to scroll through hours of history.

Overall, Slack delivers a good return: it saves time, organizes communication, and increases team productivity. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One of the main areas for improvement is the system's resource consumption. Slack can become heavy with many channels and workspaces open simultaneously, which impacts the computer's performance, especially on machines with more modest configurations.

Notification management, although configurable, can still be smarter. On days with a high volume of messages, it's easy to get lost or end up muting important channels due to overload — a more refined prioritization system would help a lot.

Advanced search also has room to evolve. More precise filters by date, file type, or sender would make information retrieval even more efficient.

Finally, the message history limit on free plans is quite restrictive and can be frustrating for teams that rely on access to history for consultations and audits. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before Slack, the team's communication was fragmented between emails, WhatsApp groups, and other tools, which led to loss of information and difficulty in keeping up with real-time updates.

We had difficulty centralizing communication between different teams, but now we can organize interactions by specific channels — by squad, product, or topic — which significantly reduced the time spent searching for information and avoided rework.

We had difficulty keeping up with process updates and rapid changes, but now with channels dedicated to announcements and integrations with other tools, information arrives in real-time, without relying on emails that often went unnoticed.

We had difficulty collaborating quickly in support situations, but now we can reach out to other teams and get responses quickly via direct message or mention, which speeds up case resolution and improves the merchant's experience.

Overall, Slack reduced internal response time, improved process visibility, and made collaboration between teams much more fluid and efficient. Review collected by and hosted on G2.com.

Moath o.

Admin

Small-Business (50 or fewer emp.)

7/19/2026

"Dependable Communication Tool with Swift File Sharing"

5/5

What do you like best about Slack?

I've been using Slack for communication, and it's become one of my favorite productivity apps. The interface is clean, and conversations are well organized, which makes it easy to keep work and personal projects separate. I like how quickly I can share files, search old messages, and join voice or video calls when needed. Notifications are reliable without feeling overwhelming, and the app runs smoothly on my phone. It helps me stay connected with teams and communities no matter where I am. Overall, Slack is a dependable, user-friendly app that makes collaboration simple, efficient, and enjoyable every day. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Sometimes glitches but it’s okay I like its Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

I use Slack for communication, enjoying its clean interface and organized conversations. Channels keep work and personal projects separate. File sharing, message search, and video calls are quick and easy, helping me stay connected with teams efficiently. Notifications are reliable without being overwhelming. Review collected by and hosted on G2.com.

Aaron R.

Customer Operations Specialist and Team Leader

Small-Business (50 or fewer emp.)

10/18/2026

"Easy, Reliable Team Communication with Great Support"

5/5

What do you like best about Slack?

It’s the best app for communicating with coworkers, creating group chats, and scheduling meetings. The emojis are great as well. The app is easy to navigate and simple for new users to get integrated into, and it doesn’t crash. The support team is willing to assist when needed. Slack’s AI bot works fine, but it could still be improved. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The only issue I’ve had so far is with the AI bot. Sometimes it doesn’t work as intended, but since it’s a new feature, that feels normal. Review collected by and hosted on G2.com.