Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

View More AI Workflows

Slack Integrations

(393)

Verified by Slack

Show More Integrations

What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

G2 reviews are authentic and verified.

Here's how.

Lakshmi J.

Marketplace Quality Specialist

Mid-Market (51-1000 emp.)

10/14/2026

"Centralized Teamwork Made Easy, but Notifications Can Overwhelm"

4.5/5

What do you like best about Slack?

I like how Slack brings workplace communication into one place and makes it easy to collaborate through channels, messages, threads, and file sharing. Channels and threads help me keep discussions organized, follow project updates, and avoid mixing up topics. I can search for past conversations, files, and public threads without going through long email chains or asking colleagues for information, which saves me time. I also like being able to share files, switch between one-to-one and group conversations, and quickly share updates. Customized notifications help me prioritize important messages, and integrations bring updates from other workplace tools into one place. Slack makes it easy to stay informed, coordinate with colleagues and stakeholders, and keep teamwork organized, transparent, and efficient. I also find it easy to use on mobile, and the initial setup was easy and comfortable. I appreciate having conversations, files, meetings, and my Google Calendar in one place. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I find notifications from multiple channels distracting, and it can be hard to identify important updates or find the settings to turn off notifications for certain channels. Search could be more accurate for older messages and specific files. I also find it difficult that Slack only stores three months of files, so conversations from longer projects can disappear. Important messages can get buried in busy channels, and I’d like better ways to prioritize urgent messages, organize and save information, and manage unread conversations. A guide in Slack would also help me find and understand the available features. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

I use Slack to keep work conversations and collaboration in one place, avoid long email threads, and get quick responses. Channels, threads, search, and file sharing help me organize discussions, find past information, coordinate projects, and stay updated with colleagues and stakeholders, saving time and keeping my team aligned. Review collected by and hosted on G2.com.

Shreshtha G.

AI TUTOR

Mid-Market (51-1000 emp.)

10/13/2026

"Slack Makes Team Communication Seamless with Huddles, Screen Sharing, and Rich Profiles"

4/5

What do you like best about Slack?

Slack is very useful for communication between peers, seniors, and subordinates in an organisation. It helps keep chats private, and you can also use conversations as proof when needed. Features like email and contact numbers are visible on profiles, and you can start a huddle directly from the chat interface and share your screen for quick meetings. You can also connect to claude or another agent that can send messages and updates on your behalf, while still making it clear that the message was sent via an AI agent and not by the person directly. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I really dislike the threads feature because it sends notification alerts for threads, and sometimes I end up missing what someone updated in the main chat. Maybe I’m the only one who’s run into this, but it’s been pretty frustrating for me. Review collected by and hosted on G2.com.

Favour G.

Customer Service Advisor

Enterprise (> 1000 emp.)

9/15/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy to Use with Great Communication and Searchable History"

4.5/5

What do you like best about Slack?

It is easy to use, communication is easy, i like that you can search data from years past, i like the editing function when you send a message and it is easy to use even as a beginner Review collected by and hosted on G2.com.

What do you dislike about Slack?

I do not like the audio call, it can be delayed sometimes, it is not the smoothest with the calls Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

It bridges the communication gap and makes it really easy to connect with different people across the organisation. I also like that it keeps information from years past—such as general updates and reference details—while still keeping direct messages private. It also makes it simple to share and receive different file types, and it’s easy to tag other users within the organisation to direct threads or highlight general announcements. Review collected by and hosted on G2.com.

Larissa M.

Product Management Analyst

Information Technology and Services

Mid-Market (51-1000 emp.)

7/28/2026

"A Complete Platform"

4.5/5

What do you like best about Slack?

I like many good features of Slack that go beyond the expected communication. I like both individual communication and group communication, as well as screen recording, message summarization in threads to save time, and highlighting words that I choose myself. Additionally, I highly value the app on the phone. I also appreciate the easy integration with tools like Jira, Mural, Amplitude, and Aha, as well as the agile communication in daily life, the use of threads, the existence of permanent and temporary groups, and the simpler and facilitated sending of contacts. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I think that messages from threads, channels, and groups end up getting a bit lost, depending on the flow I follow in the app. Sometimes, my intention is to find a specific group and, unintentionally, I end up marking things as read in other groups that weren't what I wanted. It also happens that I don't see relevant messages within the threads; it's a lot of information concentrated in one place, and I still haven't found better ways to prioritize what is most important. Review collected by and hosted on G2.com.

Lauren M. A.

Small-Business (50 or fewer emp.)

10/12/2026

"Revolutionized Our Team Communication"

4.5/5

What do you like best about Slack?

I like that Slack helps fill the communication gap we had by replacing group text messages and G-Chat, making it indispensable for our daily interactions within the company. I enjoy using the 'save for later' feature which allows me to easily refer back to important information. The integration capabilities with other programs, like ChatGPT and Google Sheets, are fantastic and enhance our workflow. Creating channels is particularly useful for our project-specific needs, and I found the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I would prefer a different view for direct messages and do not like that people disappear from view if you have not messaged them in a while. Maybe just like starring a conversation you could 'favorite' people and then they will always show up on your message list. Review collected by and hosted on G2.com.

Frank Emerson W.

Enterprise (> 1000 emp.)

10/12/2026

"Efficient Communication with Intuitive Design"

5/5

What do you like best about Slack?

I like Slack's ease of use and convenience, making it very accessible even for someone as young as a third grader. The interface is great, with colors that make a difference, and it's not overly cluttered, providing exactly what I need without being overwhelming. Everything is organized and easy to find, whether I'm on a computer or a phone. I appreciate that the interface is not complex, which aids in efficiently accomplishing tasks, similar to the simplicity of older messaging platforms like Yahoo Messenger. The initial setup was plug-and-play, very straightforward without much to learn, which I found really easy. Slack is convenient and reliable, often serving as a better communication medium than email, and seamlessly integrates with tools like Google and learning management systems like Tottle. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Nothing Review collected by and hosted on G2.com.

karan j.

Founder

Small-Business (50 or fewer emp.)

7/27/2026

"Easy-to-Navigate UI, Smooth Notion Integration, and an Impressive Slackbot AI"

4.5/5

What do you like best about Slack?

I love how easy it is to keep everything—and everyone—in check. The UI is very easy to navigate, and it helps a lot that it integrates with Notion so our entire team can stay on the same page. It never lags, and we haven’t experienced any downtime. It also helps us keep all the supporting docs and SOPs in one place.

One thing we’ve used extensively is their slackbot Ai. It’s incredible at learning from context and drafting great responses based on that context. Support has been okay, mainly because we haven’t run into any issues. The team pricing is spot on as well. Onboarding is straightforward and doesn’t require any hand-holding. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The activity tab, I think its a little cluttered and can get confusing Review collected by and hosted on G2.com.

Saksham M.

Product Manager

Mid-Market (51-1000 emp.)

10/14/2026

"Makes everyday team communication easier"

5/5

What do you like best about Slack?

It’s easy to get a quick answer or discuss something without setting up a meeting. Having separate channels for different projects also helps, and being able to search old conversations saves me from asking the same question twice. Review collected by and hosted on G2.com.

What do you dislike about Slack?

It can get noisy when there’s a lot happening across channels. Sometimes an important message gets buried, and keeping up with all the threads feels like a task in itself. Review collected by and hosted on G2.com.

Matheshwaran M.

Salesforce Developer

Mid-Market (51-1000 emp.)

9/30/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Seamless GitHub/Jira Integrations and Organized Channels Keep Projects on Track"

5/5

What do you like best about Slack?

The seamless integrations with developer tools like GitHub, Jira, and CI/CD pipelines make it easy to stay on top of project updates without extra effort. Channel organization and threaded conversations also help keep communication focused, clear, and uncluttered. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The desktop application can become fairly resource-intensive, using a significant amount of memory when I run multiple workspaces at the same time. This sometimes results in sluggish performance or noticeable lag. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before Slack, our team notifications and system updates were scattered across multiple tools. Once we integrated alerts, task trackers, and version control into dedicated Slack channels, it became much easier to keep everything in one place, and the team now responds to blockers and critical events far more quickly. Review collected by and hosted on G2.com.

Archana M.

Software Engineer

Small-Business (50 or fewer emp.)

10/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"Best Messaging App for Team & Client Collaboration"

5/5

What do you like best about Slack?

This is the best messaging app. I am using this to chat with my team and clients. In this, I can create multiple channels like groups and then I can message and tag the team in the group. Slack also provides a text formatter in messages so I can format my message and do bold, bullet-wise my points, or I can add links or images, etc. The best part is if anyone tags me with any message, then I can see all messages tagged to me in the thread section, which is very time-saving. I am also using its audio call feature in which I can share my screen to explain any issue or project-related details with my team or client. Review collected by and hosted on G2.com.

What do you dislike about Slack?

During audio calls, we cannot add more than one person, meaning we can add, but we require a premium plan. Also, I am not receiving any notification if anyone messages inside another message, meaning if others reply in a message and if we are not tagged, then I am not receiving the message, so some messages are missed by me. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack provides a platform where I can connect with my team and clients. They provide a message formatter through which I can easily format my message with bold text, bullet points, etc. The best part is they provide a thread section, so if anyone tags me in a group message, I can see all tagged messages in the thread section, ensuring we don't miss any messages related to me. I can also make audio calls and explain issues or project details by sharing my screen, and all features work fine and smoothly; I did not face any issues. Review collected by and hosted on G2.com.