How would you rate your experience with Shape Software?
It keeps all my contacts in one place and makes it easy to do outreach efficiently. Review collected by and hosted on G2.com.
I don't think there is something that I don't like about Shape Software. Review collected by and hosted on G2.com.
What's most helpful is their team! They have been so beneficial in educating me, and my team on all the nuances shape provides. They are genuinely cutting-edge! Review collected by and hosted on G2.com.
I honestly cannot think of any downsides; everything is smoothly integrated Review collected by and hosted on G2.com.
cloud based. Nothing really other then centralizing lead info and docs into one convenient portal Review collected by and hosted on G2.com.
The company has been billing us month after month for services we did not enable. $300 / mo for google API for maps and $500 / month for call recording. Do not be fooled by their 99/month advertisement. The system will not allow us to remove our credit card info, and they have yet to refund us for fraudulent billing charges that have occurred month after month. They never pick up the phone and bounce you around to different departments via email ONLY. When I emailed my notification of canceling, service was the only time I received a phone call regarding the matter from Daniel Kim in an attempt to retain our account, which is sadly too late. Given the company's evil actions, I am looking to see who else out there has been taken advantage of by Shape. My attorney would like others to step forward so we can build a cohesive case and seek damages for all who are entitled.
Also, any changes, even if it is of the smallest type, have to go through their "engineers," so you have to pay a premium to make any alternations handicapping you and your IT/web development staff. Please stay away from this company and go with a more established organization. Review collected by and hosted on G2.com.
Hi Sam, Thank you for your review. Upon review of your account, it looks like we had explained to you it appeared someone on your team enabled some of our great features (like Google API for maps, and call recording).
In the future, all of our amazing features and services can be seen in the "Billing and Transactions" Page of your Shape system, where you can access 20+ services with $0 setup fee and no coding is required (it's all built-in), such as e-signatures, e-mails, texts, credit pulling, enterprise lead management, and even an enterprise phone system.
We are also happy you discovered our custom engineering abilities, which allow some of our larger enterprise clients to utilize our engineers to build their dream CRM system. While there is always a cost to custom development no matter what solution you choose, we pride ourselves on being the most cost-effective solution with some of the best engineers and designers out there. We always like to say, "if you can dream it, we can build it" :)
I'm also happy to hear our lead/prospect management functions and other functionality are benefiting your business.
We listen to all of our existing and past clients and I appreciate you sharing your experience here with us!
Thank you,
Megan
Marketing automation: Shape Software offers a range of marketing automation tools, including email campaigns, landing pages, and lead scoring. Review collected by and hosted on G2.com.
None so far. It is the best software I have used. Review collected by and hosted on G2.com.
Shape has a very user friendly UI. Additionally, the customer service from Daniel Kimm, Stewart Hartman and the troubleshooting support staff, everyone has been extremely helpful and responses are always provided in a timely manner. I would strongly recommend using Shape for all of your business marketing needs! Review collected by and hosted on G2.com.
Not applicable. I do not have any complaints as Shape is exactly everything I need built into one system. Review collected by and hosted on G2.com.
It has lead management, customer support, and our phones, emails and texts are all in one place! The team is always extremely helpful in getting us set up. Review collected by and hosted on G2.com.
There is nothing I dislike about Shape Software. Review collected by and hosted on G2.com.
The Shape platform has provided literally every single thing I could want or ask for to keep in touch with my customers on every single level. Highly recommended Review collected by and hosted on G2.com.
I cant think of anything that Shape is missing Review collected by and hosted on G2.com.
Customer support is great and the user interface is very easy to use. Review collected by and hosted on G2.com.
There's nothing that I dislike about Shape Software. Great system, great support. Review collected by and hosted on G2.com.
Software is easy to use... other products I have used required massive customization to be usable... Shape is ready to go out of the box, with small changes to verbaiges. Review collected by and hosted on G2.com.
I haven't found anything yet... but I've only been using the system for a couple of months. Review collected by and hosted on G2.com.
Ease of use and flexibility to customize. Review collected by and hosted on G2.com.
Nothing to dislike, however, I would like to see the ability to send emojis with SMS. Review collected by and hosted on G2.com.
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