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Shape Software Reviews & Product Details

Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today.

Product Website

Seller

Shape Software

Languages Supported

English

Product Description

Shape's universal platform connects your team, applications, and clients in one centralized hub. Streamline everyday tasks with an intuitive, industry-specific workflow. Build trust with personalized email, video, and sms campaigns that close more deals. Send perfectly timed follow ups & automatic reminders to your warmest leads to seal the deal.

Overview by

Anthony Gutierrez (CEO at Shape Software)

Pricing

Pricing provided by Shape Software.

Software User License

$119.00

Per Month

View More Pricing Information

Shape Software Media

Shape Software Demo - Responsive, Cloud-Based Software

Access Shape from anywhere on any device. Shape's responsive design allows you to get your work done no matter what size screen you're using - from anywhere with a wifi connection.

Shape Software Demo - Prioritized Sales Pipelines

Send new leads to your sales pipelines, automatically segmenting your contacts to target and engage the most qualified prospects. With a repeatable and automated sales process, you can eliminate busy work and transform every salesperson into a revenue machine like never before.

Shape Software Demo - Integrated Customer Portal

With Shape's built-in point of sale, offer your customers a secure hub to upload information, share files, and get status updates on open projects.

Shape Software Demo - Built-in Calling, Texting, and Emailing

Contact your leads and contacts faster with integrated email and telephony tools. Call, text, and email seamlessly in-app with all of your prospects' information at your fingertips.

Take Shape on the go with our mobile app available on the App Store and Google Play.

Shape Software Reviews (65)

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Vanessa Grace C.

Mid-Market (51-1000 emp.)

5/9/2023

"Easy to use software for managing contacts."

5/5

What do you like best about Shape Software?

It keeps all my contacts in one place and makes it easy to do outreach efficiently. Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

I don't think there is something that I don't like about Shape Software. Review collected by and hosted on G2.com.

Aaron P.

Small-Business (50 or fewer emp.)

2/15/2023

"Shape has increased our sales over 26% We would be lost without their system"

5/5

What do you like best about Shape Software?

What's most helpful is their team! They have been so beneficial in educating me, and my team on all the nuances shape provides. They are genuinely cutting-edge! Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

I honestly cannot think of any downsides; everything is smoothly integrated Review collected by and hosted on G2.com.

Sam k.

partner

Small-Business (50 or fewer emp.)

9/30/2022

"RIP - OFF WITH HORRIBLE CUSTOMER SERVICE"

0/5

What do you like best about Shape Software?

cloud based. Nothing really other then centralizing lead info and docs into one convenient portal Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

The company has been billing us month after month for services we did not enable. $300 / mo for google API for maps and $500 / month for call recording. Do not be fooled by their 99/month advertisement. The system will not allow us to remove our credit card info, and they have yet to refund us for fraudulent billing charges that have occurred month after month. They never pick up the phone and bounce you around to different departments via email ONLY. When I emailed my notification of canceling, service was the only time I received a phone call regarding the matter from Daniel Kim in an attempt to retain our account, which is sadly too late. Given the company's evil actions, I am looking to see who else out there has been taken advantage of by Shape. My attorney would like others to step forward so we can build a cohesive case and seek damages for all who are entitled.

Also, any changes, even if it is of the smallest type, have to go through their "engineers," so you have to pay a premium to make any alternations handicapping you and your IT/web development staff. Please stay away from this company and go with a more established organization. Review collected by and hosted on G2.com.

Response from Megan Romanowski of Shape Software

edit

Hi Sam, Thank you for your review. Upon review of your account, it looks like we had explained to you it appeared someone on your team enabled some of our great features (like Google API for maps, and call recording).

In the future, all of our amazing features and services can be seen in the "Billing and Transactions" Page of your Shape system, where you can access 20+ services with $0 setup fee and no coding is required (it's all built-in), such as e-signatures, e-mails, texts, credit pulling, enterprise lead management, and even an enterprise phone system.

We are also happy you discovered our custom engineering abilities, which allow some of our larger enterprise clients to utilize our engineers to build their dream CRM system. While there is always a cost to custom development no matter what solution you choose, we pride ourselves on being the most cost-effective solution with some of the best engineers and designers out there. We always like to say, "if you can dream it, we can build it" :)

I'm also happy to hear our lead/prospect management functions and other functionality are benefiting your business.

We listen to all of our existing and past clients and I appreciate you sharing your experience here with us!

Thank you,

Megan

Ma. Amor R.

Virtual Administrative Medical Assistant

Mid-Market (51-1000 emp.)

5/10/2023

"Absolutely the best CRM that I have ever used."

5/5

What do you like best about Shape Software?

Marketing automation: Shape Software offers a range of marketing automation tools, including email campaigns, landing pages, and lead scoring. Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

None so far. It is the best software I have used. Review collected by and hosted on G2.com.

Barry V.

Marketing Director

Small-Business (50 or fewer emp.)

12/6/2022

"Shape's Customer Service & Response Time is top notch."

5/5

What do you like best about Shape Software?

Shape has a very user friendly UI. Additionally, the customer service from Daniel Kimm, Stewart Hartman and the troubleshooting support staff, everyone has been extremely helpful and responses are always provided in a timely manner. I would strongly recommend using Shape for all of your business marketing needs! Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

Not applicable. I do not have any complaints as Shape is exactly everything I need built into one system. Review collected by and hosted on G2.com.

Victoria Q.

Client Success Manager

Enterprise (> 1000 emp.)

3/2/2023

"Great for contact management and customer support."

5/5

What do you like best about Shape Software?

It has lead management, customer support, and our phones, emails and texts are all in one place! The team is always extremely helpful in getting us set up. Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

There is nothing I dislike about Shape Software. Review collected by and hosted on G2.com.

Erik A.

Small-Business (50 or fewer emp.)

2/15/2023

"Everything I could ask for"

5/5

What do you like best about Shape Software?

The Shape platform has provided literally every single thing I could want or ask for to keep in touch with my customers on every single level. Highly recommended Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

I cant think of anything that Shape is missing Review collected by and hosted on G2.com.

Hamdan Q.

Top Rated Plus US Accounting and Tax Expert

Small-Business (50 or fewer emp.)

2/22/2023

"Best CRM I've used to date"

5/5

What do you like best about Shape Software?

Customer support is great and the user interface is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

There's nothing that I dislike about Shape Software. Great system, great support. Review collected by and hosted on G2.com.

Chris W.

Mortgage Loan Officer

Small-Business (50 or fewer emp.)

12/28/2022

"Service second to none."

5/5

What do you like best about Shape Software?

Software is easy to use... other products I have used required massive customization to be usable... Shape is ready to go out of the box, with small changes to verbaiges. Review collected by and hosted on G2.com.

What do you dislike about Shape Software?

I haven't found anything yet... but I've only been using the system for a couple of months. Review collected by and hosted on G2.com.