--- title: ServiceNow AI Agents Reviews meta\_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 476 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 476 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews & Product Details Visit Website ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. * * * Product Website ServiceNow AI Agents Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow AI Agents Community](https://www.g2.com/products/servicenow-ai-agents/discuss) Languages Supported English Solution Type All-in-One Overview by Nelly Ayllon Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow AI Agents Integrations (32) What do users say about integrations? Verified by ServiceNow AI Agents [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache Kafka ](https://www.g2.com/products/apache-kafka/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Adapter for OIC ](https://www.g2.com/products/aws-adapter-for-oic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Businessolver ](https://www.g2.com/products/businessolver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Darwinbox ](https://www.g2.com/products/darwinbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gemini ](https://www.g2.com/products/google-gemini/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icertis Contract Management Software ](https://www.g2.com/products/icertis-contract-management-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic Intelligent Observability ](https://www.g2.com/products/new-relic-intelligent-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ODO ](https://www.g2.com/products/odo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Java Cloud Service ](https://www.g2.com/products/oracle-java-cloud-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle PeopleSoft ](https://www.g2.com/products/oracle-peoplesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qlik Talend Cloud ](https://www.g2.com/products/qlik-talend-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys Asset Inventory CMDB Sync ](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tenable Vulnerability Management ](https://www.g2.com/products/tenable-vulnerability-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Teneo.ai ](https://www.g2.com/products/teneo-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Senior Finance Manager Information Technology and Services Enterprise (\> 1000 emp.) 8/5/2026 "Reliable Integrations That Make Enterprise Automation Practical" 3.5/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents work well with other integrations, allowing our tasks to move smoothly between different systems. The platform has been delivering reliable performance and making enterprise automation feel practical rather than complicated. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I wish the onboarding experience for AI Agents were more flexible. Also, the licensing became expensive as we started expanding agents across different departments. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? Using these AI agents has had a wonderful impact and has completely transformed my workday. Rather than getting bogged down in endless routine tasks, I now have the time and space to focus on more exciting, proactive projects. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swathi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swathi K.") SK Swathi K. Senior Consultant Enterprise (\> 1000 emp.) 4/15/2026 "Revolutionized IT Service Management with AI Enhancements" 4.5/5 What do you like best about ServiceNow AI Agents? Implementing ServiceNow AI Agents has been a game-changer for our IT Service Management. I love how the GenAI-powered agents not only provide links to articles but also summarize resolutions and guide users through workflows in plain English. We’ve seen a 30% reduction in Tier 1 tickets because the agents handle routine queries instantly, which has significantly improved our employee experience with 24/7 human-like support. The most compelling aspect is their evolution from simple assistants to autonomous "doers," handling complex workflows across the enterprise. I also find the Contextual Memory feature exceptional; it transforms the AI from a basic bot into a digital colleague that understands our specific environment. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? While ServiceNow AI Agents are powerful, they aren’t perfect. It’s only as smart as your notes: If your company’s help guides are old or messy, the AI will give bad advice. It doesn't 'know' things on its own; it relies on your data being perfect. Hard to set up: You can't just 'turn it on.' It takes a lot of time and technical experts to build the workflows and make sure the AI knows what to do. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents reduced our Tier 1 tickets by 30% by handling routine queries instantly. They improve the employee experience with 24/7 human-like support and evolve from assistants to 'doers' for complex multi-step workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AR Anna R. 7/29/2026 "Ai agents equipped with context to assist" 4/5 What do you like best about ServiceNow AI Agents? For common, well-known issues, an AI agent can be set up to provide the correct answer quickly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? When a human talks to an AI, the amount of context they provide to the agent drops dramatically compared to when they speak to another human. Because of that, you need to be very deliberate about guiding the AI on how to gather the information it needs; otherwise, it’s easy for an almost empty ticket to get logged. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It means people can log a ticket when they otherwise wouldn’t call, because they can’t afford to spend time waiting on hold. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Khushpreet K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushpreet K.") KK Khushpreet K. Payment Solution Specialist Banking Enterprise (\> 1000 emp.) 6/23/2026 "Autonomously Simplifies Workflows, But Setup Can Be Tedious" 4.5/5 What do you like best about ServiceNow AI Agents? I like that ServiceNow AI Agents act as true digital coworkers that don't just answer questions but autonomously execute complex, multi-step workflows across disjointed corporate systems to resolve issues end to end. It makes my life easier by actually doing the work for me, like fixing a password or ordering a laptop instantly instead of just giving me a link to read. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? It performs poorly if your underlying knowledge base or system data is disorganized and pricing can be unpredictable. Also, the long and tedious setup and struggle with complex requests. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate repetitive IT, HR, and customer service workflows, eliminating manual ticket dispatching and resolving end-to-end workflows efficiently. Review collected by and hosted on G2.com. Show More 6/24/2026 Validated ReviewerIncentivizedSource: G2 invite ![Neil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil B.") NB Neil B. Enterprise (\> 1000 emp.) 4/15/2026 "Streamlined Task Automation, Some Setup Challenges" 4/5 What do you like best about ServiceNow AI Agents? I like ServiceNow AI Agents for its efficient and pretty good responsiveness time, which helps me automate repetitive tasks. I appreciate the features like intelligent routing, suggested responses to manual work, and ticket triaging, which assist in providing support to our customers. These features help me reduce the need for repetitive tasks, speed up response times, and maintain consistent workflows. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I found that the setup and customization takes some time and has a learning curve when first getting started. It wasn't the easiest, I would say it took some time to do. If you could have out-of-the-box templates for us to use, that would be good in my opinion, or a generally simpler workflow setup. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate routing tasks, troubleshoot issues, and keep workflows consistent. It helps speed up response times and reduce repetitive tasks with features like intelligent routing and ticket triaging. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PR Prabhat R. Enterprise (\> 1000 emp.) 5/7/2026 "Streamlines Workflow with Ease and Efficiency" 4.5/5 What do you like best about ServiceNow AI Agents? I appreciate how ServiceNow AI Agents helps in automating workflows, which in turn optimizes costs and facilitates a faster turnaround time. I find it easy to configure and use, which makes the whole process smoother. I also like the summarization and resolution note generation features, as well as the change risk explanation, which are used repetitively by employees and add value to each ticket. The initial setup was relatively easy, which is always a plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I don't like that the recommended action doesn't allow me to search by product and area in Yokohama. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents for automating workflows, optimizing costs, and achieving faster turnaround times. The ease of configuring and using it, along with features like summarization and resolution note generation, is beneficial. These tools are used regularly by employees, enhancing efficiency and consistency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Sk A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sk A.") SA Sk A. Senior Data Engineer | Big Data | Spark (Scala & PySpark) Computer & Network Security Enterprise (\> 1000 emp.) 4/10/2026 "Superb for Reducing Manual Effort and Noise" 5/5 What do you like best about ServiceNow AI Agents? I use ServiceNow AI Agents for my work workflow, and it's awesome to use. Its tips are easy to follow. The biggest value is the reduction in manual effort and noise, especially in a data platform like Cloudera. When multiple alerts come from the same root issue, the AI agent intelligently deduplicates them into a single incident, which prevents alert fatigue. It ensures the right team is notified instantly through emails or integrations, improving response time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? One area where ServiceNow AI Agents can be improved is accuracy in early stages. The predictive models depend heavily on historical data, so when the system is newly set up or when new types of incidents occur (like new Spark pipeline failures in Cloudera), the AI may misclassify incidents or assign incorrect priorities. It gets better over time, but the initial tuning phase can require manual intervention. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to reduce manual effort and alert noise. It deduplicates alerts into single incidents, preventing fatigue, and notifies the right team immediately, improving response times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MS Matthew S. Enterprise (\> 1000 emp.) 5/6/2026 "Streamlines Complex Processes, Needs Easier Customization" 5/5 What do you like best about ServiceNow AI Agents? I like using ServiceNow AI Agents because they are fun and can do more. I also appreciate that we can customize our complex processes, and it has helped a lot with our cross-team processes. What used to take an hour now only takes a few minutes. The ability to automate tasks and answer questions that are done manually today is very helpful. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Creating custom agents wasn't very user-friendly, which made it hard for others on the team to help. The initial setup was a bit rocky because we had to repair the plugin several times to get it to function. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate tasks, handling questions and manual tasks, which streamlines knowledge management. It also helps reduce cross-team processes from an hour to a few minutes by allowing customization of complex processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page AK aswin k. Enterprise (\> 1000 emp.) 5/6/2026 "Deep ITSM Integration with Learning Curve Challenges" 4/5 What do you like best about ServiceNow AI Agents? I like the deep integration of ServiceNow AI Agents into the ITSM module. It's great how it relates the incident type with the potential root cause and associated past incidents, which helps streamline our processes significantly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I think ServiceNow AI Agents should have a graphical agent onboarding feature where I can easily pick and drop which agents I need for different parts of the organization. Also, being able to see the value produced by an agent and compare it with human performance would be helpful. The initial setup wasn't very smooth since it needs some initial learning, especially in figuring out how to onboard agents and connect them seamlessly. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents help with knowledge case recommendation and summarization. The deep integration into ITSM relates incident types with root causes and past incidents, streamlining problem-solving. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KJ kristen j. Enterprise (\> 1000 emp.) 5/7/2026 "Simplifies Access to Resources with Intuitive Setup" 5/5 What do you like best about ServiceNow AI Agents? I love that ServiceNow AI Agents allows us to ask anything and access any tools or resources within ServiceNow quickly. It provides us with the data or reports that we need efficiently. The setup was simple and intuitive, making it easy to get started. I also appreciate how it helps us see things we didn't think of and determines the best tools for the job. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Sometimes the resources provided aren't exactly what I'm looking for, especially when I'm searching for data regarding a time period of Incidents. It might be because of how I'm asking the questions. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents help us identify things we didn't consider and find the best tools for tasks. I like the ability to ask anything and access tools or resources quickly, providing quick data or reports on demand. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow AI Agents Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3e48650525f4aa1378350d92fa36a539/microsoft-microsoft-copilot-studio.jpg "Product Avatar Image") Microsoft Copilot Studio 4.4/5(155) [ Compare Now ](https://www.g2.com/compare/microsoft-microsoft-copilot-studio-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image") Salesforce Agentforce 4.3/5(1,202) [ Compare Now ](https://www.g2.com/compare/salesforce-agentforce-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,581) [ Compare Now ](https://www.g2.com/compare/servicenow-ai-agents-vs-uipath-agentic-automation) ##### ##### ServiceNow AI Agents Features Customization - AI Agent Builders Natural Language Configuration Security Guardrails Functionality - AI Agent Builders Omni-channel Support Proactive Response Capabilities Seamless Human Escalation Data and Analytics - AI Agent Builders Analytics & Reporting Contextual Awareness Data Privacy Compliance Integration - AI Agent Builders Workflow Automation API Usage Platform Interoperability [ View More Features ](https://www.g2.com/products/servicenow-ai-agents/features) ## Top-Rated Alternatives [ ![Salesforce Agentforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Agentforce") Salesforce Agentforce 4.3/5(1,202) ](https://www.g2.com/products/salesforce-agentforce/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-ai-agents/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which academic scheduling platforms offer quick approval workflows for last-minute location changes?](https://www.g2.com/discussions/which-academic-scheduling-platforms-offer-quick-approval-workflows-for-last-minute-location-changes)[Which Google Workspace utilities automate bulk user operations and reduce IT administrative overhead for large organizations?](https://www.g2.com/discussions/which-google-workspace-utilities-automate-bulk-user-operations-and-reduce-it-administrative-overhead-for-large-organizations)[Which is the best API management platform for enterprises?](https://www.g2.com/discussions/which-is-the-best-api-management-platform-for-enterprises) [Is a dedicated paid search intelligence tool worth it for an in-house PPC team?](https://www.g2.com/discussions/is-a-dedicated-paid-search-intelligence-tool-worth-it-for-an-in-house-ppc-team)[Qualtrics Market Research vs Attest vs Suzy for a brand research team: which is worth the investment for regular consumer surveys?](https://www.g2.com/discussions/qualtrics-market-research-vs-attest-vs-suzy-for-a-brand-research-team-which-is-worth-the-investment-for-regular-consumer-surveys%20)[Pros and Cons Details](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)