ServiceNow AI Agents Reviews & Product Details

ServiceNow AI Agents autonomously take action and proactively solve challenges in IT, customer service, HR, app development, and beyond, driving exponential productivity. They learn, reason, collaborate, and handle the busy work on behalf of your team. Only ServiceNow unites AI agents, data, and workflows on a single, enterprise-grade platform designed for scale, trust, and efficiency. ServiceNow AI Agents have real-time access to enterprise data from any source, to make smart decisions fast. And since the AI agents are built natively into the ServiceNow Platform, they seamlessly embed within any workflow. We offer out-of-the-box AI agents and the powerful AI Agent Studio to create fully customizable AI agents. Users can easily build specialized AI agents, set guardrails, and automate tasks using natural language prompts. ServiceNow AI Agents work in teams to deliver better results than single agent solutions, handling both simple and complex workflows. The AI Agent Orchestrator coordinates teams of specialized AI agents to work together and achieve a specific goal. These AI agents can be domain specific, out-of-the-box agents provided by ServiceNow, custom agents built by customers and partners, or third-party AI agents. For over 20 years, ServiceNow has helped people work smarter. That’s why 85% of the Fortune 500 trusts and uses ServiceNow. Our AI platform for business transformation brings together everything AI needs to succeed. A single platform that’s ready for anything: any AI, any data, any workflow, any model, any industry, any cloud. Let's put AI to work for your people.

Product Website

Seller

ServiceNow

Discussions

ServiceNow AI Agents Community

Languages Supported

English

Product Description

ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.

Overview by

Sandrine Riley (Results-driven professional with 15+ years of experience in leading marketing processes and securing new accounts.)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

ServiceNow AI Agents Integrations

(10)

Verified by ServiceNow AI Agents

ServiceNow AI Agents Media

ServiceNow AI Agents Demo - Out-of-the-Box ServiceNow AI Agents

Use out-of-the-box AI agents for IT, HR, customer service, app development, and more—or create your own with AI Agent Studio.

ServiceNow AI Agents Demo - ServiceNow AI Agents Acting on Behalf of People

In this example, a team of AI agents autonomously assists an IT representative in the ServiceNow platform, helping accelerate outcomes.

ServiceNow AI Agents Demo - Build and Customize AI Agents via Natural Language Prompts

AI Agent Studio in the ServiceNow Platform enables you to build and customize AI agents effortlessly. Create specialized AI agents, set guardrails, and automate tasks—all through a conversational natural language interface.

ServiceNow AI Agents Demo - AI Agent Orchestrator Guiding a Team of AI Agents

The AI Agent Orchestrator leads a team of specialized AI agents to collaborate and achieve a goal. These AI agents can be domain-specific, custom-built, out-of-the-box ServiceNow AI agents, or third-party AI agents.

ServiceNow AI Agents Demo - Proven Customer Outcomes

Customers achieve real business value with ServiceNow AI by enhancing employee and customer experiences, increasing productivity, boosting self-service, and more.

ServiceNow AI Agents Demo - ServiceNow AI Agents Power Transformation Across ServiceNow

AI is transforming the way we work, driving unprecedented growth and productivity. Today, AI agents contribute over $325M in annualized value across ServiceNow.

ServiceNow AI Agents are autonomous digital workers that help you get work done. Here’s how they work.

Watch how Workflow Data Fabric seamlessly connects, unifies, and activates your enterprise data—empowering ServiceNow AI Agents with all the rich business context they need to make smart decisions fast.

ServiceNow AI Agents are built right into the ServiceNow platform so you can deploy them across every corner of your business.

ServiceNow unveiled new agentic AI innovations designed to autonomously solve the most complex business challenges.

Official Downloads

(3)

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ServiceNow AI Agents Solution Brief

ServiceNow AI Agents Data Sheet

AI at ServiceNow Infographic

G2 reviews are authentic and verified.

Here's how.

Jan J.

Enterprise (> 1000 emp.)

5/8/2025

"A Workforce Working For Us"

5/5

What do you like best about ServiceNow AI Agents?

I like everything I've seen. Moments ago in the Expo I walked through creating a and AI Agent that will check an employee's Leave Eligibility. It took less than one minute. It will check eligibility based on data in UKG, go through a policy review to ensure compliance and a final review by an Employee Relations Manager. As we move our team through adoption, they may need these assurances. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Nothing about SN AI Agents. We must work through adoption resistance. And we will. With the Change Enablement resources available through Service Now :-) Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/12/2025

"My Experience with ServiceAI Agents"

3/5

What do you like best about ServiceNow AI Agents?

Save time by automating routine tasks, providing instant and consistent responses, integrating seamlessly with workflows, and enhancing the overall customer experience through faster resolutions and smart recommendations. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Occasionally, the AI responses can be too generic for complex issues, requiring manual follow-up, and initial configuration takes some time to fine-tune for our workflows. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

7/25/2025

"ServiceNow in HR"

4.5/5

What do you like best about ServiceNow AI Agents?

Candidate uploads a resume or ID proof during onboarding.

AI reads, extracts data, and auto-fills the onboarding form.

No manual typing by HR. Better employee experience 24/7 support, no waiting on HR availability Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Lack of Human Touch in Sensitive Issues

Example:

If an employee raises a concern about harassment or mental health, the AI chatbot may respond too mechanically or miss emotional nuance. Review collected by and hosted on G2.com.

Dwayne P.

Mid-Market (51-1000 emp.)

5/6/2025

"Surprising answer in an industry that relies on manual tasks to reach resolution"

4/5

What do you like best about ServiceNow AI Agents?

My biggest draw to the AI agent would have to be its ability to pull knowledge from different SILOs to one place. Not only assisting resolve issues before they become Incidents, helping in the creation of Knowledge Articles, and in the creation of uniformed resolution notes for future referencing in reaching solutions Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

It's answers are not always accurate and its unreliable in stability as it often crashed when being used. Review collected by and hosted on G2.com.

Verified User in Investment Banking

Enterprise (> 1000 emp.)

8/1/2025

"Service now ITSM"

4.5/5

What do you like best about ServiceNow AI Agents?

Reduces manual effort and 24/7 support

More accurate predictions as usage grows

Ai seems fit in service now workflow automation

And also improves resolution speed and accuracy Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Initial setup and learning is time consuming and also incomplete data reduces performance

Requires historical data for accurate prediction

Risk is not configured securely Review collected by and hosted on G2.com.

Sweta K.

Enterprise (> 1000 emp.)

5/7/2025

"How AI can help reduce MTTR"

5/5

What do you like best about ServiceNow AI Agents?

Real time resolution help giving great end user ecxperience Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Nothing as of now, once start using can provide more oinfo Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

5/8/2025

"AI Agents are a game changer to optimize time and resources"

5/5

What do you like best about ServiceNow AI Agents?

The potential we have in our hands right now in order to optimize processes and create useful agentic workflows are insanely fast and easy.

This is already changing the way we work. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

One of the downsides I see is related to upskill people in order to teach and train them. If you don"t have the license or a customer that has the license, you are very limited in order to learn new stuff. Review collected by and hosted on G2.com.

Santosh K.

Manager - ServiceNow Project Manager

Enterprise (> 1000 emp.)

5/7/2025

"'THE' way forward for transforming any Business"

4.5/5

What do you like best about ServiceNow AI Agents?

I am amazed to understand the concept of introducing AI Agents which collaborate with other Agents to get work done from different aspects. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Who owns these AI Agents? In case of a business scenario of ServiceNow & Google & may be AWS introduces them. Review collected by and hosted on G2.com.

Rafael C.

Small-Business (50 or fewer emp.)

5/6/2025

"AI is changing how we design apps"

4.5/5

What do you like best about ServiceNow AI Agents?

Making autonomous tasks such as solving an incident or any other record based on a specific criteria providing all the information to the end user. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Requires a lot of information from a configuration stand point Review collected by and hosted on G2.com.