--- title: ServiceNow AI Agents Reviews meta\_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 476 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 476 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai ---

# ServiceNow AI Agents Reviews & Product Details

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ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

* * *

Product Website
ServiceNow AI Agents
Seller
[ServiceNow](https://www.g2.com/sellers/servicenow)
Discussions
[ServiceNow AI Agents Community](https://www.g2.com/products/servicenow-ai-agents/discuss)
Languages Supported

English

Solution Type

All-in-One

Overview by
Nelly Ayllon

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
](https://www.g2.com/products/servicenow-ai-agents/pricing)

ServiceNow Solutions
(1)

See how ServiceNow products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

ServiceNow Autonomous CRM

SolutionBy ServiceNow

](/sellers/servicenow/solutions/servicenow-autonomous-crm)

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## ServiceNow AI Agents Integrations
(32)

What do users say about integrations?

Verified by ServiceNow AI Agents

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Sales (formerly Salesforce Sales Cloud)

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amazon Connect

](https://www.g2.com/products/amazon-connect/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Apache Kafka

](https://www.g2.com/products/apache-kafka/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

AWS Adapter for OIC

](https://www.g2.com/products/aws-adapter-for-oic/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Azure DevOps Server

](https://www.g2.com/products/azure-devops-server/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Businessolver

](https://www.g2.com/products/businessolver/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Darwinbox

](https://www.g2.com/products/darwinbox/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Databricks

](https://www.g2.com/products/databricks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Dynatrace

](https://www.g2.com/products/dynatrace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Gemini

](https://www.g2.com/products/google-gemini/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Icertis Contract Management Software

](https://www.g2.com/products/icertis-contract-management-software/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

New Relic Intelligent Observability

](https://www.g2.com/products/new-relic-intelligent-observability/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Nexthink

](https://www.g2.com/products/nexthink/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ODO

](https://www.g2.com/products/odo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Oracle Java Cloud Service

](https://www.g2.com/products/oracle-java-cloud-service/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Oracle PeopleSoft

](https://www.g2.com/products/oracle-peoplesoft/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

PagerDuty

](https://www.g2.com/products/pagerduty/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Qlik Talend Cloud

](https://www.g2.com/products/qlik-talend-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Qualys Asset Inventory CMDB Sync

](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SAP Business One

](https://www.g2.com/products/sap-business-one/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SAP Cloud ERP (SAP S/4HANA Cloud)

](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ServiceNow IT Operations Management

](https://www.g2.com/products/servicenow-it-operations-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ServiceNow IT Service Management

](https://www.g2.com/products/servicenow-it-service-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Tenable Vulnerability Management

](https://www.g2.com/products/tenable-vulnerability-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Teneo.ai

](https://www.g2.com/products/teneo-ai/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Workday HCM

](https://www.g2.com/products/workday-hcm/reviews)

Show More

 ![kathy b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kathy b.")
KB

kathy b.

Strategic Account Manager

Information Technology and Services

Enterprise (\> 1000 emp.)

8/1/2026

"Agent Studio Simplifies Creation and Customization, with Consistently Strong Performance"

3.5/5

What do you like best about ServiceNow AI Agents?

I love how Agent Studio simplifies agent creation.

Response and performance quality stay at the same pace.

Customization factors support all of our needs.

Human intervention has become the exception. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

I had difficulty with the onboarding process, especially as it became more challenging for advanced use cases. This ended up delaying our overall process. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

Automation has successfully shifted our focus by handling all routine work. The scalable agents interestingly absorb demand and balance the workloads. Shared intelligence has improved access, and so the knowledge does not stay fragmented at all. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security")
UC

Verified User in Computer & Network Security

Enterprise (\> 1000 emp.)

6/15/2026

"Seamless Service Now Fit That Automates Requests and Speeds Up Support"

4.5/5

What do you like best about ServiceNow AI Agents?

I like how it fits naturally into the existing Service Now environment. We were able to automate a number of repetitive service requests and give users quicker responses without having to redesign our process. The AI agent also makes it easier to surface relevant information from our knowledge base, which has helped reduce the workload for the support teams. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

While the platform is powerful, getting the best results requires some upfront configuration and ongoing optimization. The quality of the responses depends heavily on the underlying knowledge content, so maintaining that content is important. There’s also a learning curve for teams that are new to AI-driven automation. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

We are using it to automate common support interactions and handle requests more effectively. This has reduced manual effort for our service desk team, improved response times, and allowed agents to focus on more complex issues. Users are also able to find answers faster through the self-service options. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Tapan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tapan D.")
TD

Tapan D.

System Engineer

Enterprise (\> 1000 emp.)

6/16/2026

"Well-Integrated AI Agents That Automate Tasks and Boost Support Efficiency"

4/5

What do you like best about ServiceNow AI Agents?

ServiceNow's AI capabilities are well integrated into the broader platform rather than feeling like a standalone add-on. The AI Agent features help automate routine tasks, improve self-service experiences, and assist support teams in resolving issues more efficiently. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

The platform can have a steep learning curve, especially for organizations new to ServiceNow. Configuring advanced AI workflows often requires platform expertise, and some use cases may need additional customization before delivering maximum value. Cost can also be a consideration for some. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

ServiceNow AI Agent helps reduce manual effort for repetitive support and operational tasks. By automating common requests and providing intelligent assistance to users and agents, it improves response times and operational efficiency. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Enterprise (\> 1000 emp.)

6/12/2026

"Streamlined Workflow Automation with Inconsistent Results"

3.5/5

What do you like best about ServiceNow AI Agents?

I love how ServiceNow AI Agents makes creating a form faster with descriptions and how agent-to-agent communications facilitate faster workflows. The text-to-action workflows are the best part for me, as prompting gives actionable items in the workflow. I appreciate that the single data model provides access to all the context needed for my workflows. This feature allows me to generate any data or report I need. Furthermore, the initial setup of ServiceNow AI Agents was very quick and easy. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

I'm still exploring the whole agent ecosystem. The problem is inconsistency in results. The same prompts don’t guarantee similar outcomes, and this is the biggest challenge. Prompting should be reliable, at least after testing. If I say create a workflow with a specific command, I expect a consistent result with the same prompt. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

I use ServiceNow AI Agents for automating service request form creation, speeding up agent communications, and enabling faster workflows. Creating forms is quicker with descriptions, and text-to-action workflows provide access to necessary data and reports. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

RR

Rory R.

ServiceNow Administrator

Mid-Market (51-1000 emp.)

6/23/2026

"ServiceNow AI Agents Streamline Workflows and Save Time"

4.5/5

What do you like best about ServiceNow AI Agents?

ServiceNow Ai Agents I like how easy it is to connect AI Agents with existing to our existing workflows and features such as AI search, knowledge Management and workflow automation help streamline our daily opertions, making smoother and saving a lot if time. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

There’s still room to improve accuracy. Every so often, the agent gives responses that I have to double check and confirm before I feel comfortable sharing them with users. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

ServiceNow AI Agents help our IT operations team automate routine tasks and reduce manual effort and this has made it easier for us to resolve requests more fastest while keeping our processes consistent and reliable. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

PE

Pieter E.

Head of Service Transformation

Enterprise (\> 1000 emp.)

5/5/2026

"Highly Customizable Agents That Build a Strong Knowledge Base for Leaner Operations"

5/5

What do you like best about ServiceNow AI Agents?

The ability to customize the agents to a specific business need is key. Helping front line incidents build a valuable knowledge base to utilize for automated workflow activation. It will help shift our business from having a heavy loaded front line team to a lean approach whilst focusing on the improvement activities and understanding where else we could implement more agents. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

What I would like to see is an AI agent that could tap into efficiencies early on without having a complete CMDB - In essence, suggest an approach to speed up adoption whilst building a CMDB Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

Speed of delivery and actions around repetitive tasks. Reduce the need for multiple bums on seats. Reduce MTTR and improve customer experience whilst providing the support teams with clean elements for enriching incident date. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 Gives Campaign

MB

Markus B.

CMDB Administrator

Mid-Market (51-1000 emp.)

6/24/2026

"ServiceNow AI Agents Save Time and Catch Configuration Issues Early"

5/5

What do you like best about ServiceNow AI Agents?

Integrating ServiceNow with the CMDB and Discovery tools has been very useful for our team and AI agents make it easier to catch configuration issues early and suggest practical recommendations. When I’m handling asset related tasks, they save me a lot of time versus having to manually review and cross check records. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Some recommendations still need to be manually verified before they can ve implemented and in larger environments the setup process for ServiceNow AI Agents can take a significant amount of time. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

It helps us keep our configuration data cleaner and makes troubleshooting faster, so our infrastructure team spends less time digging through routine issues. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Soumya Ranjan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soumya Ranjan P.")
SP

Soumya Ranjan P.

Associate Consultant

Small-Business (50 or fewer emp.)

4/22/2026

"Streamlines IT Operations with Effective Automation"

4.5/5

What do you like best about ServiceNow AI Agents?

I really appreciate how ServiceNow AI Agents automate repetitive tasks like ticket categorization and prioritization, which reduces manual effort and improves response times. It's valuable because it significantly improves operational efficiency and reduces human error by allowing AI agents to handle high-volume, low-complexity tasks like ticket categorization and routing. Also, the initial setup was clear and a bit easy, as the documents provided step-by-step instructions. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

AI agents can be improved in handling complex queries, initial setup and training, natural language nuance, and have integration gaps. There's a need to enhance natural language understanding to interpret multi-intent queries and to use contextual data across ServiceNow modules for richer, more accurate responses. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

I use ServiceNow AI Agents for IT operations, automatically categorizing incidents and routing tickets, which reduces manual effort and improves response times while minimizing human error. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

MW

Michael W.

Enterprise (\> 1000 emp.)

5/7/2026

"Effortless Setup, Enhances Efficiency"

5/5

What do you like best about ServiceNow AI Agents?

I like ServiceNow AI Agents because they provide true practical use cases that help increase production and efficiency of our human and non-human assets. I find it valuable that they free up human resources, offering substantial opportunities to boost production, which can translate directly to monetary value. The initial setup of ServiceNow AI Agents was extremely simple, and it's easy to use and configure. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

Currently, there are some directives that are not solved for across the estate from a platform perspective. Other than current limitations due to what is readily available we've been able to use AI Agents to an increased potential. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

I use ServiceNow AI Agents to handle mundane tasks autonomously, freeing up human resources. This increases production and efficiency, directly translating to a monetary value. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 Gives Campaign

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Mid-Market (51-1000 emp.)

6/3/2026

"Streamlines DevOps with Robust Integration"

4/5

What do you like best about ServiceNow AI Agents?

I enjoy using ServiceNow AI Agents most when they reduce manual DevOps work around incidents, changes, and troubleshooting. They work especially well for summarizing incidents, checking recent deployments, suggesting probable root causes, pulling relevant runbooks, and assisting with change risk reviews. For DevOps, the real value comes when AI Agents are connected with CMDB, monitoring tools, CI/CD pipelines, and past incident data, as this supports faster triage and lower MTTR. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

A few things I think could be improved: ServiceNow AI Agents are useful, but sometimes they depend heavily on how clean and complete the CMDB, incident history, and knowledge base are. If the underlying data is outdated or incomplete, the suggestions may not be very accurate. For DevOps, I would like better integration with tools like Kubernetes, Azure DevOps/GitHub Actions, monitoring platforms, and deployment history. The agents should be able to correlate alerts with recent releases, infra changes, logs, and runbooks more accurately. Also, for production incidents, AI recommendations need to be more transparent. I want to know why it suggested a root cause or action before trusting it during high-pressure troubleshooting. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

I use ServiceNow AI Agents for end-to-end onboarding and reducing manual DevOps work. They summarize incidents, check deployments, suggest root causes, and aid in change risk reviews, supporting faster triage and reducing MTTR. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

13 months

### Perceived Cost

$$$$$

[
View More Pricing Information
](https://www.g2.com/products/servicenow-ai-agents/pricing)

ServiceNow AI Agents Comparisons

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Microsoft Copilot Studio

4.4/5(155)

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Salesforce Agentforce

4.3/5(1,202)

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UiPath Agentic Automation

4.6/5(7,581)

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##### 
##### ServiceNow AI Agents Features

Customization - AI Agent Builders

Natural Language Configuration

Security Guardrails

Functionality - AI Agent Builders

Omni-channel Support

Proactive Response Capabilities

Seamless Human Escalation

Data and Analytics - AI Agent Builders

Analytics & Reporting

Contextual Awareness

Data Privacy Compliance

Integration - AI Agent Builders

Workflow Automation

API Usage

Platform Interoperability

[
View More Features
](https://www.g2.com/products/servicenow-ai-agents/features)

## Top-Rated Alternatives

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UiPath Agentic Automation

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