--- title: ServiceNow AI Agents Reviews meta\_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 476 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 476 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews & Product Details Visit Website ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. * * * Product Website ServiceNow AI Agents Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow AI Agents Community](https://www.g2.com/products/servicenow-ai-agents/discuss) Languages Supported English Solution Type All-in-One Overview by Nelly Ayllon Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow AI Agents Integrations (32) What do users say about integrations? Verified by ServiceNow AI Agents [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache Kafka ](https://www.g2.com/products/apache-kafka/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Adapter for OIC ](https://www.g2.com/products/aws-adapter-for-oic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Businessolver ](https://www.g2.com/products/businessolver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Darwinbox ](https://www.g2.com/products/darwinbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks 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"Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic Intelligent Observability ](https://www.g2.com/products/new-relic-intelligent-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ODO ](https://www.g2.com/products/odo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Java Cloud Service ](https://www.g2.com/products/oracle-java-cloud-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle PeopleSoft ](https://www.g2.com/products/oracle-peoplesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qlik Talend Cloud ](https://www.g2.com/products/qlik-talend-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys Asset Inventory CMDB Sync ](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tenable Vulnerability Management ](https://www.g2.com/products/tenable-vulnerability-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Teneo.ai ](https://www.g2.com/products/teneo-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Shemar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shemar R.") SR Shemar R. Freelance Mid-Market (51-1000 emp.) 6/16/2026 "Streamlined Support System with Reliable Automation" 4.5/5 What do you like best about ServiceNow AI Agents? I use ServiceNow AI Agents to improve efficiency in customer support and service experience. It automates repetitive tasks, streamlines ticket handling, and supports knowledge management, reducing the overall workload and improving response time. Its reliability is a big deal in my department as it manually routes tickets and ensures consistent handling of common requests. I appreciate how it helps make the support process feel stable and predictable. Setting it up was fairly straightforward and just required some coordination with all the teams. I also like using it alongside other support and workflow tools, as it typically works together with the main ServiceNow platform for ticketing and incident management, complementing communication tools like emails or chat systems. Overall, I haven't run into any issues, and the experience has been smooth and reliable. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? It's not always accurate with the response, but no AI is. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate repetitive tasks, reduce workload, and improve response times. It helps streamline ticket handling and supports knowledge management, ensuring consistency and reliability in managing priority tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SG Shubhangi G. Sr. ServiceNow Developer Enterprise (\> 1000 emp.) 6/15/2026 "ServiceNow AI Agents: Driving Smarter, Automated IT Support" 4.5/5 What do you like best about ServiceNow AI Agents? What stands out most about ServiceNow AI Agents is their ability to automate repetitive IT tasks and deliver fast, conversational support, significantly improving user experience. They understand user intent, trigger workflows, and provide contextual responses, reducing manual effort and speeding up service delivery. AI Agents also excel in integration capabilities, seamlessly connecting with ITSM, ITOM, and third-party systems to enable end-to-end automation across tools. Their performance is strong, handling high volumes of requests efficiently while maintaining quick response times. From a pricing and ROI perspective, they help reduce support costs by deflecting tickets and improving agent productivity, delivering measurable value over time. Additionally, support and onboarding are well-structured, with guided setups, prebuilt use cases, and ongoing improvements that make adoption smoother. Overall, AI Agents enhance efficiency, scalability, and service quality through intelligent automation and continuous learning. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? ServiceNow AI Agents can require significant setup and tuning to perform effectively, especially for complex use cases. Accuracy may vary initially due to data quality and training gaps. Integration with legacy systems can be challenging, and high licensing costs may impact ROI for smaller teams. Additionally, advanced customization and onboarding may need skilled resources. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents solve challenges like high ticket volumes, repetitive manual tasks, slow response times, and inconsistent support experiences. By using AI-driven conversations and automation, they handle common requests instantly, reducing dependency on human agents and minimizing delays. They also address inefficient workflows and siloed systems through strong integrations with ITSM, ITOM, and third-party tools, enabling seamless end-to-end task execution. With built-in intelligence, AI Agents improve decision-making and routing accuracy, ensuring issues are categorized and assigned correctly. Additionally, they help overcome reactive support models by leveraging learning and insights to provide proactive suggestions and faster resolutions. This results in reduced support workload, faster issue resolution, improved user satisfaction, and lower operational costs. Over time, continuous learning and optimization further enhance performance and ROI, making IT support more scalable, efficient, and responsive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Katie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie T.") KT Katie T. Principal Software Engineer Financial Services Enterprise (\> 1000 emp.) 8/4/2026 "ServiceNow AI Agents: Like an Always-On Teammate for Complex Support" 4/5 What do you like best about ServiceNow AI Agents? Using ServiceNow AI Agents feels like having an extra team member who is available all the time. I really appreciate the fact that whenever complex support requests come in, the AI understands the problem, completes multiple tasks automatically, and updates records without needing constant supervision. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I haven’t run into any major issues while using the platform. The core components work with seamless reliability, so my day-to-day routine stays completely uninterrupted. Overall, it’s genuinely hard to point to any meaningful flaws or shortcomings in the experience. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? The time saved through automation provides real value for the business, thus justifying its ROI and pricing structure. The support and onboarding experience is helpful unlike before. The intelligent automation continues to improve productivity while reducing stress across the team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tamar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamar R.") TR Tamar R. Head of Operations Information Technology and Services Mid-Market (51-1000 emp.) 7/23/2026 "AI Automates Routine Chats, with a UI That Keeps Everything Transparent" 3.5/5 What do you like best about ServiceNow AI Agents? The AI handles repetitive conversations on its own, which frees me up to spend time on the ones that actually need my attention. The UI also plays a big role by showing me what’s happening behind the scenes in any conversation. Overall, the AI manages all the routine questions effortlessly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Where AI agents effectively handle all of the routine questions and use best practices but they also struggle with highly specific or uncommon requests so we have to stay alert in case that happens. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? The routine requests and the urgent ones, both are kept on their own priority list, keeping the workflow going uninterrupted with stable performance. Whatever is done by the AI agents is clearly shown on the interface, making it easy for us to understand the current situation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Justin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin S.") JS Justin S. Senior Paid Media Strategist Marketing and Advertising Small-Business (50 or fewer emp.) 6/23/2026 "Efficiency Booster with User-Friendly Integration" 5/5 What do you like best about ServiceNow AI Agents? I find ServiceNow AI Agents to be incredibly user-friendly. Initially, I thought working with AI agents would be a big tedious task, but it turned out to be a breeze. They have saved me probably about ten hours a week in response time and about five hours a week by nurturing my leads, significantly decreasing my staff's workload. I cannot stress enough how easy the initial setup was—it was a breeze. Considering all of this, I would rate it a 10 out of 10. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The fact that I didn't try them sooner. But, to no fault of their own Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents for optimizing campaigns, nurturing leads in my CRM, and responding to clients. They save me about ten hours a week on response time and five hours on lead nurturing, reducing my team's workload significantly. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite VM vignesh m. admin Enterprise (\> 1000 emp.) 7/26/2026 "Efficient Automation with Room for Improvement" 4/5 What do you like best about ServiceNow AI Agents? I use ServiceNow AI Agents to automate routine tasks, assist with resolving requests, and provide quick responses to common queries. I really appreciate how it reduces repetitive manual work by handling common requests and routing tasks to the right teams. The features I find most valuable are intelligent task routing, automated request handling, and AI-powered responses. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I find the responses too generic for complex requests, and I believe the AI needs more training to understand specific scenarios. I also found the initial setup to be complex. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate routine tasks, reduce repetitive manual work, and route tasks to the right teams. It also provides quick responses to common requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Goodwin g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Goodwin g.") GG Goodwin g. Business Office Manager Enterprise (\> 1000 emp.) 8/5/2026 "AI-Powered Summaries and CMDB Data Pulls That Streamline Case Closure" 4/5 What do you like best about ServiceNow AI Agents? I like it way of summarizing chat or tickets in workspace which let us categorize draft resolution and route incidents and what to do next. AI collaboration makes easy to handle a triggered case and pulls required data from CMDB for closing case cleanly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The agent workspace feels very hard and overcrowded to personalize and sometimes AI gives bad suggestions. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It solves the biggest problem of endless repetitive tickets and waste so much time for digging content. Basic access, password resets and incident triage can now solved easily by AI agents. Now we can spend less time on solving common cases and focus on solving actual hard cases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") CB Verified User in Banking Mid-Market (51-1000 emp.) 5/5/2026 "Platform level AI in Agent Studio" 4/5 What do you like best about ServiceNow AI Agents? The fact that they sit inside the platform you are already using makes a big difference. There is no switching between tools or copying information across systems. You interact with the agents through chat, in the Now Assist panel right where the work is already happening, which means adoption is far easier than rolling out a standalone AI product. Integration with AI control tower enables platform-level governance, ensuring data is protected throughout. The ability to launch either a generative AI skill or other tool from the list of steps enables broader use cases. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? For teams new to ServiceNow AI, the setup and configuration is not trivial. You need people who understand the platform well to get agents behaving correctly and to build proper guardrails. Without that investment upfront the results can be inconsistent. Pricing for AI features is also layered on top of existing licensing, although this is changing in a confusing way, and depending on which modules you need, costs can add up faster than expected. The ROI is there but it takes time to realise and is harder to quantify for stakeholders who want quick wins. From a technical perspective, deploying a list of steps does not always move from one to the next, with tricky passing of outputs from one step to the next. Scalability can also be a problem, as adding more steps to an agent can cause previous steps to behave differently to expected. User Interface can be challenging to find underlying records, which can hinder promotion. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? For employees across the business, it means getting answers and having requests fulfilled much faster than going through a traditional service desk. Onboarding is a good example where an agent can coordinate across IT, HR, and facilities automatically, so a new starter has everything they need on day one without anyone having to manually chase it all up. For managers and leaders, the benefit is visibility and control without the overhead. The AI Control Tower gives a clear picture of what agents are doing, what is being automated, and where things need attention, without having to dig through logs or wait for a report. Review collected by and hosted on G2.com. Show More 5/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign SK saravanan k. Technical Architect Enterprise (\> 1000 emp.) 5/6/2026 "Transforming Enterprise Workflows with AI Automation" 5/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents help streamline enterprise workflows by automating repetitive tasks, improving response times, and reducing manual effort across IT and business operations. What stands out most is the seamless integration with the ServiceNow platform, enabling contextual automation, intelligent ticket resolution, and faster decision-making. The AI-powered orchestration and natural language capabilities improve employee and customer experiences while increasing operational efficiency at scale. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? While ServiceNow AI Agents are powerful, the initial setup and fine-tuning can require significant configuration and platform expertise, especially for complex enterprise use cases. Some advanced AI capabilities also depend heavily on data quality and well-defined workflows to deliver accurate outcomes. Additionally, licensing and implementation costs may be a consideration for smaller organizations adopting AI-driven automation at scale. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents help solve challenges related to repetitive manual work, slow ticket resolution, fragmented workflows, and inefficient service operations. By automating routine tasks, intelligently routing requests, and providing contextual recommendations, the platform improves productivity and accelerates issue resolution across teams Review collected by and hosted on G2.com. Show More 5/10/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign KS Krushitha S. Specialist Engineer Mid-Market (51-1000 emp.) 5/4/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Automation and Efficiency Booster with Setup Challenges" 4/5 What do you like best about ServiceNow AI Agents? I like how ServiceNow AI Agents automates ticket handling and speeds up issue resolution, reducing manual effort and improving response time across support teams. The tool manages high volumes of requests without overwhelming the team, ensuring consistent support and better user satisfaction. I also appreciate how it improves decision-making with smart suggestions and automation, reducing errors and enhancing team efficiency. It helps prioritize tasks better and reduces decision fatigue, with automation taking care of repetitive work to improve overall efficiency. Integrating it with tools like CRM and ticketing systems streamlines support processes for better dataflow and faster issue resolution. Transitioning to ServiceNow AI Agents made a noticeable difference in productivity and accuracy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Initial setup and customization, workflows feel bit complex. A more simplified configuration process would help new users get started faster. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate ticket handling and speed up issue resolution, reducing manual effort and improving response time. It helps manage high request volumes, ensuring consistent support and user satisfaction, and enhances decision-making with smart suggestions and automation, reducing errors and improving team efficiency. Review collected by and hosted on G2.com. 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