ServiceNow AI Agents Reviews & Product Details

While working as SRE, I have used ServiceNow AI Agents for on-call incident management. It quickly routed alerts to the right teams and automate the notifications that make it easy to respond faster also it reduces the risk of missing critical alerts. Review collected by and hosted on G2.com.

On the other hand, sometimes automated alerts didn't have enough detail so in that case we need to check logs manually also we need to setting up some of the custom rules that took time also some of advance features requires extra licensing. Review collected by and hosted on G2.com.

I like that you can use more than one to complete different tasks. That makes it more efficient and faster so the user can complete tasks quickly. Since it’s so simple I would use it a lot Review collected by and hosted on G2.com.

I’m in the rise up program so I’ll say what I know. I dislike that it can be influenced. So that’s means that it needs to be looked over every now and then Review collected by and hosted on G2.com.

I love its ability to automate repetitive tasks! It integrates easily into existing workflows. It helps reduce the workload on human agents and improves overall efficiency. Review collected by and hosted on G2.com.

Its struggle with more complex querries. Also, fine-tuning and customizing the AI logic beyond basic configurations can require scripting knowledge or advanced platform expertise. Review collected by and hosted on G2.com.

What I like best about ServiceNow AI Agents is their ability to automate repetitive service tasks and resolve user requests intelligently, reducing manual workload and improving response time. I also appreciate the natural language understanding (NLU) that helps the agent interpret intent accurately and route or resolve issues proactively. Review collected by and hosted on G2.com.

One limitation I’ve noticed with ServiceNow AI Agents is that their performance heavily depends on the quality of underlying knowledge articles and workflows. If the content or process isn’t well-defined, the AI agent's responses can be inconsistent or unhelpful. Additionally, training and customizing the NLU model for domain-specific needs can require more time and expertise than expected. Review collected by and hosted on G2.com.

I like how ServiceNow AI Agents seamlessly integrate into daily workflows, automating repetitive tasks and providing instant, accurate responses to common requests. The interface is intuitive, so even non-technical users can quickly adapt, and the automation helps reduce manual workload, allowing teams to focus on higher-value tasks. Review collected by and hosted on G2.com.

While ServiceNow AI Agents are powerful and reliable, sometimes the initial setup and customization can be complex and require a steep learning curve. Additionally, the AI could be improved to better handle more nuanced or uncommon requests without needing manual intervention. Review collected by and hosted on G2.com.

I really like that you can pick a specific flow and automated using the service now AI agents. The AI agents work well when the instructions are clear. Review collected by and hosted on G2.com.

It seemed a little bit tedious to create the agents, but the outcome was great. There seems to be a limitation on the number of inputs when I was creating the agent in terms of the specific direction. The agent can take the follow up. Review collected by and hosted on G2.com.

It helps in giving best solutions and smooth functioning

It gives lot of informations how to use service now tool and it helps in solutionizing all the problems easily Review collected by and hosted on G2.com.

Some lag in the getting of information from the agents

I usally use service now and it didnt worked as expected some times

Exvept that all works good for me Review collected by and hosted on G2.com.

What I like best about ServiceNow AI Agents is how intentional they feel. There’s a lot of noise in the AI space right now, but the ServiceNow team seems to have their finger on the pulse of what will actually make AI useful in practice. Instead of throwing out gimmicks, they’re building solutions that feel purposeful and aligned with real business needs. Review collected by and hosted on G2.com.

One challenge I see with ServiceNow AI Agents isn’t about the technology itself, but more about the environment I work in. In the government space, the rigid standards and approval processes make it tough to move quickly on cutting-edge AI solutions. The innovation is there, but navigating compliance can slow down adoption. Review collected by and hosted on G2.com.

I particularly appreciate the easy integration of the ServiceNow AI Agents, which is made possible by the use of various current language models. This integration brings significant efficiency, making the use of this tool in everyday life easier and optimized. The functionalities contribute to tasks being completed faster and without significant obstacles. Review collected by and hosted on G2.com.

It takes a certain amount of time to really understand ServiceNow, because the platform is not self-explanatory and can sometimes be quite complex. Due to the many functions and options, you don't always immediately find what you're looking for. Review collected by and hosted on G2.com.

I found the ease of setup remarkable, as I was able to get up and running in just three hours with the guidance from Nick Lawrence and his AI lab. The ServiceNow AI Agents have significantly reduced the mean time to resolution and decreased the number of incidents, thanks to enhanced self-service capabilities. Additionally, I see a high return on investment, which makes the service particularly valuable. Review collected by and hosted on G2.com.

I would like to have more blueprints with ServiceNow AI Agents to enhance my experience. Review collected by and hosted on G2.com.