[ Service... Reviews ](https://www.g2.com/products/servicenow-ai-agents/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-ai-agents/reviews) # ServiceNow AI Agents Pricing Overview [Editedit](https://my.g2.com/servicenow-ai-agents/pricings) **ServiceNow AI Agents has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. Contact ServiceNow AI Agents to obtain current pricing. Pricing information for ServiceNow AI Agents is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceNow AI Agents must be conducted with the seller. Pricing information was last updated on April 02, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Salesforce Agentforce](https://images.g2crowd.com/uploads/product/hd_favicon/b2a749c6cf5119ab76e497c1082c3161/salesforce-agentforce.svg "Salesforce Agentforce") Salesforce Agentforce 4.3/5(1,200) ](https://www.g2.com/products/salesforce-agentforce/reviews) [ ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,582) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Gemini Enterprise Agent Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6efc32195e73db7d34376f30b0091141/gemini-enterprise-agent-platform.svg "Gemini Enterprise Agent Platform") Gemini Enterprise Agent Platform 4.3/5(659) ](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-ai-agents/competitors/alternatives) ## ServiceNow AI Agents Pricing Reviews (2) ![Lura B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lura B.") LB Lura B. consultant Enterprise (\> 1000 emp.) 7/17/2025 More Options - - [Respond as ServiceNow AI Agents](https://www.g2.com/survey_responses/servicenow-ai-agents-review-11404731/official_response/new) "ServiceNow AI Agents Review" 5/5 What do you like best about ServiceNow AI Agents? What I like best about ServiceNow AI Agents is how they streamline and humanize complex workflows. They allow users to interact with enterprise systems using natural language—no technical training needed—which drastically reduces ticket resolution times, boosts self-service adoption, and improves the overall user experience. From a delivery and analytics standpoint, I appreciate how AI Agents integrate seamlessly with existing ServiceNow modules like ITSM, HRSD, and CSM. That means teams can automate repetitive tasks like password resets, status checks, and onboarding processes while maintaining compliance and auditability. The AI doesn’t just replace tasks—it enhances decision-making by learning from past interactions and helping agents prioritize high-impact work. Ultimately, ServiceNow AI Agents help teams work smarter, not harder—balancing efficiency with a more personalized user experience. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? What I dislike about ServiceNow AI Agents is that they can sometimes create over-reliance on automation without enough human oversight. While the technology is powerful, it still requires careful tuning to avoid inaccurate responses or missed context—especially for complex or sensitive requests. Another challenge is that AI Agents work best when the underlying data, workflows, and knowledge base articles are clean, current, and well-structured. If the foundation isn't solid, the AI can surface outdated or irrelevant information, which can frustrate users and reduce trust in the system. That said, I see these as growth areas—not deal-breakers. With the right governance, continuous training, and cross-functional collaboration, these issues can be mitigated. I actually enjoy being part of that process—optimizing AI Agents so they become smarter, more accurate, and more valuable over time. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents are solving a major problem across organizations: the overload of routine, repetitive service requests that slow down teams and frustrate users. By using natural language processing and automation, AI Agents can instantly handle tasks like password resets, ticket status updates, or routing issues to the right department—without requiring a human agent to step in. This benefits me in several ways: Faster response times and higher user satisfaction: AI Agents reduce bottlenecks and empower employees with self-service, which improves the end-user experience and decreases overall ticket volume. Better prioritization and efficiency: Because simple tasks are handled automatically, IT and business teams can focus on more strategic, high-impact work instead of spending time on low-value requests. Data-driven insights: AI Agents learn from patterns in user interactions, helping me identify process gaps or training opportunities and improve workflows continuously. Overall, AI Agents make ServiceNow more proactive, responsive, and scalable—directly supporting goals around operational efficiency and digital transformation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JS Joseph S. 5/7/2026 More Options - - [Respond as ServiceNow AI Agents](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12775531/official_response/new) "Cost is a huge barrier to entry" 2/5 What do you like best about ServiceNow AI Agents? I can’t create agents for cases that require a specific workflow to be followed. It would help to provide the skills needed to support the custom relationships our company has built on certain ITSM tables, so those cases can be handled properly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Cost is my main issue. I only want 1 or 2 agents to be active, but for such a simple use case the investment feels huge. The barrier to entry is still very high. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? Resolving an L1 incident by referencing past incidents can be challenging for companies with poor documentation and limited knowledge articles. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ServiceNow AI Agents Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3e48650525f4aa1378350d92fa36a539/microsoft-microsoft-copilot-studio.jpg "Product Avatar Image") Microsoft Copilot Studio 4.4/5(156) [ Compare Now ](https://www.g2.com/compare/microsoft-microsoft-copilot-studio-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image") Salesforce Agentforce 4.3/5(1,200) [ Compare Now ](https://www.g2.com/compare/salesforce-agentforce-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,582) [ Compare Now ](https://www.g2.com/compare/servicenow-ai-agents-vs-uipath-agentic-automation) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ AI Agent Builders ](https://www.g2.com/categories/ai-agent-builders) [ Conversational Interface Agents ](https://www.g2.com/categories/conversational-interface-agents)[ AI IT Agents ](https://www.g2.com/categories/ai-it-agents) Show More ##### Explore More [ Top conversation intelligence platforms for business ](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[ Most popular user session replay software ](https://www.g2.com/discussions/most-popular-user-session-replay-software)[ Which legal practice management tool offers the best client portal features? ](https://www.g2.com/discussions/which-legal-practice-management-tool-offers-the-best-client-portal-features) [ Affordable session replay services for medium-sized ecommerce sites ](https://www.g2.com/discussions/affordable-session-replay-services-for-medium-sized-ecommerce-sites)[ Best iPaaS for small business software integration ](https://www.g2.com/discussions/what-s-the-best-ipaas-for-small-business-software-integration)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons) Show More [ Top conversation intelligence platforms for business ](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[ Most popular user session replay software ](https://www.g2.com/discussions/most-popular-user-session-replay-software)[ Which legal practice management tool offers the best client portal features? ](https://www.g2.com/discussions/which-legal-practice-management-tool-offers-the-best-client-portal-features) [ Affordable session replay services for medium-sized ecommerce sites ](https://www.g2.com/discussions/affordable-session-replay-services-for-medium-sized-ecommerce-sites)[ Best iPaaS for small business software integration ](https://www.g2.com/discussions/what-s-the-best-ipaas-for-small-business-software-integration)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons)