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Compare Microsoft Copilot Studio and ServiceNow AI Agents 
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At a Glance
Market Segments
Small-Business (40.9% of reviews)
Small-Business (35.6% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
No pricing available
Microsoft Copilot Studio
Star Rating
(118)4.4 out of 5
Market Segments
Small-Business (40.9% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioServiceNow AI Agents
Star Rating
(67)4.4 out of 5
Market Segments
Small-Business (35.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow AI AgentsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Copilot Studio excels in Ease of Use with a score of 8.8, while ServiceNow AI Agents received a score of 8.3. Reviewers mention that Copilot's intuitive interface and user-friendly design make it easier for small businesses to adopt and utilize effectively.
- Reviewers mention that Microsoft Copilot Studio has a higher score in Natural Language Configuration (8.0) compared to ServiceNow AI Agents (7.3). Users say that Copilot's ability to understand and process natural language queries enhances user experience and reduces the learning curve.
- Users on G2 highlight that Microsoft Copilot Studio's Proactive Response Capabilities (8.0) outperform ServiceNow AI Agents (7.7). Reviewers mention that Copilot's proactive suggestions help in anticipating user needs, leading to improved customer satisfaction.
- Reviewers mention that Microsoft Copilot Studio shines in Data Privacy Compliance with a score of 8.2, while ServiceNow AI Agents scored 7.8. Users report that Copilot's robust security features and compliance measures provide peace of mind for businesses handling sensitive data.
- Users say that Microsoft Copilot Studio's Workflow Automation capabilities (8.3) are superior to those of ServiceNow AI Agents (7.9). Reviewers mention that Copilot's automation features streamline processes, saving time and reducing manual errors.
- G2 users report that Microsoft Copilot Studio has a better Quality of Support score (8.4) compared to ServiceNow AI Agents (8.2). Reviewers mention that Copilot's responsive customer service and extensive documentation make it easier to resolve issues quickly.
Pricing
Entry-Level Pricing
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
ServiceNow AI Agents
No pricing availableFree Trial
Microsoft Copilot Studio
No trial information availableServiceNow AI Agents
No trial information availableRatings
Meets Requirements
8.3
108
7.8
37
Ease of Use
8.7
110
8.3
58
Ease of Setup
8.6
89
8.0
57
Ease of Admin
8.6
34
8.7
15
Quality of Support
8.3
102
8.3
35
Has the product been a good partner in doing business?
8.5
34
8.6
16
Product Direction (% positive)
9.3
105
9.3
35
Features by Category
Responses
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.3
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Platform
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
8.3
8
Autonomy - AI Agents
Not enough data
8.5
8
Not enough data
7.5
8
Not enough data
8.3
8
Not enough data
8.5
8
Generative AI
Not enough data
8.3
8
Not enough data
9.0
8
Generative AI
8.1
34
Not enough data
8.5
34
Not enough data
Agentic AI - Bot Platforms
8.0
25
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.9
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
Customization - AI Agent Builders
8.0
55
7.5
17
7.6
56
7.4
17
7.9
56
7.6
16
Functionality - AI Agent Builders
7.8
53
7.5
16
7.9
53
7.9
16
7.9
52
8.0
16
8.1
52
8.3
15
Data and Analytics - AI Agent Builders
7.8
51
7.3
16
7.7
52
7.7
16
8.1
51
8.0
16
Integration - AI Agent Builders
8.2
52
8.2
16
8.1
51
7.9
16
7.9
50
8.5
16
7.9
51
8.0
16
Automation - AI IT Agents
Not enough data
8.2
16
Not enough data
8.8
16
Autonomy - AI IT Agents
Not enough data
8.0
15
Not enough data
8.3
16
Not enough data
8.4
16
Not enough data
8.4
16
IT Ticket Management - AI IT Agents
Not enough data
9.1
16
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.9
16
Not enough data
8.6
16
IT Support Automation - AI IT Agents
Not enough data
9.0
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
9.0
15
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.5
12
Not enough data
8.3
12
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
8.0
11
Not enough data
8.3
11
Automation
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.3
12
Autonomy
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.6
12
Not enough data
7.8
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Copilot Studio and ServiceNow AI Agents are categorized as AI Agent Builders
Unique Categories
Microsoft Copilot Studio is categorized as Bot Platforms
ServiceNow AI Agents is categorized as AI IT Agents, AI Customer Support Agents, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow AI Agents
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Computer Software
9.6%
Financial Services
6.1%
Automotive
5.2%
Computer & Network Security
4.3%
Other
54.8%
Information Technology and Services
20.3%
Computer Software
18.6%
Computer & Network Security
11.9%
Consulting
6.8%
Telecommunications
5.1%
Other
37.3%
Alternatives
Discussions
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
ServiceNow AI Agents has no discussions with answers
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