Compare Salesforce Agentforce and ServiceNow AI Agents 
At a Glance
Market Segments
Mid-Market (44.6% of reviews)
Enterprise (41.5% of reviews)
Entry-Level Pricing
Free 200000 Flex Credits
No pricing available
Salesforce Agentforce
Star Rating
(1,097)4.3 out of 5
Market Segments
Mid-Market (44.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 200000 Flex Credits
Browse all 3 pricing plansServiceNow AI Agents
Star Rating
(101)4.3 out of 5
Market Segments
Enterprise (41.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow AI AgentsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Agentforce excels in user-friendliness, making it easy for users to manage candidate profiles and automate tasks. Users appreciate the seamless integration with CRM, which simplifies operations and enhances productivity.
- According to verified reviews, ServiceNow AI Agents stand out for their ability to automate complex workflows across the platform. Users highlight features like creating incidents and updating records automatically, which can significantly streamline operations.
- Users say that Salesforce Agentforce provides robust automation capabilities, reducing repetitive manual work. Reviewers find it particularly valuable for scheduling appointments and managing tasks efficiently, which contributes to a smoother workflow.
- Reviewers mention that while ServiceNow AI Agents are functional and easy to build without coding skills, they sometimes face challenges in matching specific workflow needs. Users note that clear instructions are essential for optimal performance.
- G2 reviewers highlight that both products have similar star ratings, but Salesforce Agentforce's significantly higher G2 Score reflects greater overall satisfaction and market presence, backed by a much larger volume of recent reviews.
- According to user feedback, ServiceNow AI Agents are praised for their proactive capabilities, such as routing issues based on context, which can enhance customer interactions. However, Salesforce Agentforce's comprehensive task management features often give it an edge in day-to-day usability.
Pricing
Entry-Level Pricing
Salesforce Agentforce
Salesforce Foundations
Free
200000 Flex Credits
Get started with Agentforce for free, for any use case.
- Agent Builder
- Prompt Builder
- 200k Flex Credits
ServiceNow AI Agents
No pricing availableFree Trial
Salesforce Agentforce
Free Trial is available
ServiceNow AI Agents
No trial information availableRatings
Meets Requirements
8.3
245
8.0
54
Ease of Use
8.1
760
8.3
76
Ease of Setup
7.9
724
8.0
75
Ease of Admin
8.4
137
8.7
21
Quality of Support
8.2
234
8.4
52
Has the product been a good partner in doing business?
8.5
138
8.6
22
Product Direction (% positive)
9.2
245
9.3
52
Features by Category
Responses
Not enough data
7.8
9
Not enough data
7.9
8
Not enough data
8.5
10
Automation - AI Agents
Not enough data
8.6
7
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.1
9
Platform
Not enough data
8.1
9
Not enough data
8.2
11
Not enough data
8.3
9
Autonomy - AI Agents
Not enough data
8.0
9
Not enough data
7.0
9
Not enough data
8.5
9
Not enough data
8.7
9
Generative AI
Not enough data
8.7
10
Not enough data
8.8
10
Customization - AI Agent Builders
8.1
164
7.8
22
7.8
153
7.5
19
8.3
161
7.7
18
Functionality - AI Agent Builders
8.1
158
7.8
20
8.0
153
8.0
18
8.0
151
8.4
20
8.0
150
8.1
20
Data and Analytics - AI Agent Builders
8.2
167
7.6
21
7.9
158
8.0
21
8.1
154
8.1
21
Integration - AI Agent Builders
8.6
193
8.9
32
8.2
85
8.0
18
8.2
167
8.8
23
8.6
175
8.2
19
Automation
8.6
17
Not enough data
8.8
18
Not enough data
8.7
17
Not enough data
8.9
18
Not enough data
8.7
18
Not enough data
Autonomy
8.7
18
Not enough data
9.0
18
Not enough data
8.9
18
Not enough data
8.6
18
Not enough data
Outbound Sales
8.9
18
Not enough data
9.4
18
Not enough data
9.2
18
Not enough data
9.0
18
Not enough data
9.1
18
Not enough data
Inbound Sales
8.9
18
Not enough data
9.2
18
Not enough data
8.8
18
Not enough data
8.8
18
Not enough data
8.7
18
Not enough data
Automation - AI IT Agents
Not enough data
8.3
19
Not enough data
8.8
18
Autonomy - AI IT Agents
Not enough data
8.1
17
Not enough data
8.5
18
Not enough data
8.3
18
Not enough data
8.5
19
IT Ticket Management - AI IT Agents
Not enough data
9.2
19
Not enough data
8.9
18
Not enough data
8.7
19
Not enough data
8.8
18
Not enough data
8.5
19
IT Support Automation - AI IT Agents
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.5
19
Not enough data
8.9
19
Not enough data
8.9
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
60
7.7
14
8.1
61
8.3
14
8.0
59
7.9
14
8.7
62
8.3
14
7.8
58
7.9
13
Customer Interaction Automation - AI Customer Support Agents
8.2
58
8.2
14
8.5
58
7.7
13
8.3
58
8.2
14
8.3
63
8.5
14
Automation
8.6
65
8.6
14
8.5
60
8.7
14
8.4
60
8.7
15
Autonomy
7.8
59
7.7
14
8.0
58
8.1
14
8.4
60
8.9
15
8.1
60
8.2
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Agentforce and ServiceNow AI Agents are categorized as AI Customer Support Agents, AI Agent Builders, and Conversational Interface Agents
Unique Categories
Salesforce Agentforce is categorized as AI SDRs
ServiceNow AI Agents is categorized as AI IT Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow AI Agents
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.2%
Financial Services
10.4%
Consulting
7.1%
Computer Software
6.9%
Manufacturing
4.4%
Other
59.0%
Information Technology and Services
22.1%
Computer Software
19.5%
Computer & Network Security
9.1%
Consulting
6.5%
Telecommunications
6.5%
Other
36.4%
Alternatives
Discussions
Salesforce Agentforce has no discussions with answers
ServiceNow AI Agents has no discussions with answers
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