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Compare Salesforce Agentforce and ServiceNow AI Agents 
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At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (35.6% of reviews)
Entry-Level Pricing
Free 1000 Conversations
No pricing available
Salesforce Agentforce
Star Rating
(787)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free 1000 Conversations
Browse all 3 pricing plansServiceNow AI Agents
Star Rating
(67)4.4 out of 5
Market Segments
Small-Business (35.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow AI AgentsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Agentforce excels in Natural Language Configuration with a score of 8.1, while ServiceNow AI Agents lag behind at 7.3. Reviewers mention that Salesforce's ability to understand and process natural language queries enhances user experience significantly.
- Reviewers mention that Salesforce Agentforce offers superior Knowledge Base Utilization with a score of 8.8 compared to ServiceNow AI Agents' 7.9. Users say that Salesforce's integration with its extensive knowledge base allows for more accurate and relevant responses.
- Users on G2 highlight that Salesforce Agentforce provides better Customer Interaction Automation with a score of 8.6, while ServiceNow AI Agents score 8.3. Reviewers say that Salesforce's automation features streamline customer interactions more effectively, leading to higher satisfaction rates.
- Reviewers mention that ServiceNow AI Agents shine in Task Execution with a score of 8.6, outperforming Salesforce Agentforce at 8.3. Users report that ServiceNow's task execution capabilities are robust, allowing for efficient handling of complex requests.
- Users report that Salesforce Agentforce has a stronger focus on Security Guardrails, scoring 8.4 compared to ServiceNow AI Agents' 7.4. Reviewers mention that Salesforce's security features provide peace of mind, especially for businesses handling sensitive data.
- G2 users highlight that both products are equal in Workflow Optimization with a score of 8.3. However, reviewers mention that ServiceNow AI Agents offer more customizable workflows, which can be a deciding factor for businesses looking for tailored solutions.
Pricing
Entry-Level Pricing
Salesforce Agentforce
Salesforce Foundations
Free
1000 Conversations
Add key features to your existing CRM, available for Enterprise Edition and above.
- 1k Agentforce conversations and leads
- 250k Data Cloud credits
- Sales, Service, Marketing, and Commerce tools
ServiceNow AI Agents
No pricing availableFree Trial
Salesforce Agentforce
Free Trial is available
ServiceNow AI Agents
No trial information availableRatings
Meets Requirements
8.2
206
7.8
37
Ease of Use
8.1
642
8.3
58
Ease of Setup
7.9
612
8.0
57
Ease of Admin
8.4
127
8.7
15
Quality of Support
8.1
196
8.3
35
Has the product been a good partner in doing business?
8.5
128
8.6
16
Product Direction (% positive)
9.2
210
9.3
35
Features by Category
Responses
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.3
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Platform
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
8.3
8
Autonomy - AI Agents
Not enough data
8.5
8
Not enough data
7.5
8
Not enough data
8.3
8
Not enough data
8.5
8
Generative AI
Not enough data
8.3
8
Not enough data
9.0
8
Customization - AI Agent Builders
8.1
152
7.5
17
7.9
150
7.4
17
8.2
149
7.6
16
Functionality - AI Agent Builders
8.0
148
7.5
16
7.9
148
7.9
16
8.0
146
8.0
16
7.9
146
8.3
15
Data and Analytics - AI Agent Builders
8.1
145
7.3
16
7.8
144
7.7
16
8.1
145
8.0
16
Integration - AI Agent Builders
8.2
144
8.2
16
8.1
75
7.9
16
8.1
140
8.5
16
8.5
140
8.0
16
Automation
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Not enough data
Autonomy
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Not enough data
Outbound Sales
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Not enough data
Inbound Sales
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
Automation - AI IT Agents
Not enough data
8.2
16
Not enough data
8.8
16
Autonomy - AI IT Agents
Not enough data
8.0
15
Not enough data
8.3
16
Not enough data
8.4
16
Not enough data
8.4
16
IT Ticket Management - AI IT Agents
Not enough data
9.1
16
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.9
16
Not enough data
8.6
16
IT Support Automation - AI IT Agents
Not enough data
9.0
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
9.0
15
Customer Query Resolution - AI Customer Support Agents
8.2
57
7.5
12
8.1
56
8.3
12
8.0
57
7.6
11
8.7
57
7.9
11
7.8
57
7.6
11
Customer Interaction Automation - AI Customer Support Agents
8.2
56
8.0
11
8.5
56
7.4
11
8.2
55
8.0
11
8.1
56
8.3
11
Automation
8.5
58
8.3
12
8.5
58
8.5
12
8.4
58
8.3
12
Autonomy
7.8
57
7.6
12
8.0
56
7.9
12
8.4
56
8.6
12
8.1
57
7.8
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Agentforce and ServiceNow AI Agents are categorized as AI Customer Support Agents and AI Agent Builders
Unique Categories
Salesforce Agentforce is categorized as AI SDRs
ServiceNow AI Agents is categorized as AI IT Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow AI Agents
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Financial Services
10.4%
Consulting
6.6%
Computer Software
6.6%
Manufacturing
4.7%
Other
60.5%
Information Technology and Services
20.3%
Computer Software
18.6%
Computer & Network Security
11.9%
Consulting
6.8%
Telecommunications
5.1%
Other
37.3%
Alternatives
Discussions
Salesforce Agentforce has no discussions with answers
ServiceNow AI Agents has no discussions with answers
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