--- title: ServiceNow AI Agents Reviews meta\_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 476 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 476 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews & Product Details Visit Website ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. * * * Product Website ServiceNow AI Agents Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow AI Agents Community](https://www.g2.com/products/servicenow-ai-agents/discuss) Languages Supported English Solution Type All-in-One Overview by Nelly Ayllon Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow AI Agents Integrations (32) What do users say about integrations? Verified by ServiceNow AI Agents [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache Kafka ](https://www.g2.com/products/apache-kafka/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Adapter for OIC ](https://www.g2.com/products/aws-adapter-for-oic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Businessolver ](https://www.g2.com/products/businessolver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Darwinbox ](https://www.g2.com/products/darwinbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks 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"Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic Intelligent Observability ](https://www.g2.com/products/new-relic-intelligent-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ODO ](https://www.g2.com/products/odo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Java Cloud Service ](https://www.g2.com/products/oracle-java-cloud-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle PeopleSoft ](https://www.g2.com/products/oracle-peoplesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qlik Talend Cloud ](https://www.g2.com/products/qlik-talend-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys Asset Inventory CMDB Sync ](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tenable Vulnerability Management ](https://www.g2.com/products/tenable-vulnerability-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Teneo.ai ](https://www.g2.com/products/teneo-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Layla W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Layla W.") LW Layla W. Service Delivery Manager 5/6/2026 "Streamlined Service Delivery with Clear Visibility Across Teams" 5/5 What do you like best about ServiceNow AI Agents? What I like best about ServiceNow Agent is how much it simplifies day-to-day work without feeling clunky or over-engineered. It gives a clear, central place to manage requests, automate routine tasks, and keep everything moving without constant manual chasing. I especially value how it improves visibility across teams—nothing gets lost, and it’s easier to stay on top of priorities. Overall, it just makes service delivery feel more controlled and efficient. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? What I dislike about ServiceNow Agent is that it can sometimes feel overly complex for what should be straightforward tasks. There’s a bit of a learning curve, and not everything is as intuitive as you’d expect, especially for new users. I’ve also found that customisation, while powerful, can become messy over time and make processes harder to follow. At times it can feel like you’re working around the tool rather than the tool working for you. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It helps our team work more efficiently, reduces overhead, and still maintains excellence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RB Roy B. 5/6/2026 "Strong platform-native AI with real enterprise potential" 4.5/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents stand out because they’re deeply embedded in the platform rather than feeling bolted on. They can take action across workflows using Flow Designer, IntegrationHub, and CMDB context, which makes them much more than simple conversational tools. The ability to orchestrate tasks, summarize records, and guide users or agents in real time translates into measurable efficiency gains. I also value the governance controls, auditability, and role-based access, which are especially important in regulated environments. Overall, they align well with enterprise architecture principles while remaining flexible enough to scale across a wide range of use cases. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The biggest challenge today is maturity and consistency across capabilities. Some features feel more production-ready than others, and there are still gaps in the explainability and transparency of AI-driven decisions. Implementation also requires thoughtful design and tuning, particularly around data quality, knowledge sources, and guardrails. Licensing terms and overall cost clarity can be a concern as you scale beyond initial use cases. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents address the challenge of manual, fragmented work across IT and business workflows. Traditionally, agents spend significant time triaging tickets, hunting down the right information, coordinating across teams, and making repetitive updates. AI Agents help streamline this by automating routine decisions, summarizing relevant context, and guiding next-best actions directly within the workflow. For me, the biggest benefit is improved efficiency and consistency. Incidents are categorized and routed more quickly, knowledge is surfaced at the right moment, and agents can focus on higher-value work instead of administrative overhead. It also reduces reliance on tribal knowledge, because the AI proactively brings forward the most relevant context. From an architectural perspective, a lot of the value comes from how tightly this capability is integrated into the platform. Rather than introducing yet another tool, AI Agents operate inside ServiceNow workflows, which supports stronger governance, auditability, and scalability. Overall, that makes it easier to adopt AI in a controlled, enterprise-ready way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MM Matthew M. 5/5/2026 "Amazing" 5/5 What do you like best about ServiceNow AI Agents? What I like best about ServiceNow AI Agents is how intuitive and enterprise-ready they feel. The platform makes it easy to automate repetitive work, surface the right information quickly, and improve employee experiences without requiring complex development for every use case. I especially appreciate how the AI capabilities integrate directly into existing workflows instead of feeling like a separate tool. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? One downside is that successful implementation still depends heavily on strong governance, clean data, and well-designed workflows. AI Agents can surface inconsistencies in existing processes very quickly, so organizations that are not operationally mature may struggle to get the full value. There is also a learning curve around trust, change management, and understanding where human oversight is still necessary. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents are helping reduce repetitive manual work, improve ticket routing accuracy, and accelerate employee support experiences. They make it easier to surface knowledge, automate common requests, and streamline workflows across teams. From an operational perspective, this improves efficiency, reduces response times, and allows technical teams to focus more on strategic work instead of repetitive administrative tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KH K Mohammed H. Senior Associate Engineer Mid-Market (51-1000 emp.) 5/5/2026 "Streamlined Ops with Powerful Automation" 4.5/5 What do you like best about ServiceNow AI Agents? I use ServiceNow AI Agents to streamline service operations by automatically triaging requests and guiding users. I appreciate how it solves the issues of slow response during peak request volumes, as the AI handles repetitive queries instantly, reducing pressure on support teams. What I value most is how it balances automation with control, streamlining processes while still allowing flexibility. Automation handles routine requests efficiently, while giving us the option to step in for complex cases. We use it alongside collaboration platforms and monitoring systems to help centralize information and respond to issues more quickly. ServiceNow AI Agents made our workflows more automated and easier to manage, significantly improving operational efficiency. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The platform is powerful, but the learning curve can be a bit steep for new users. It can feel complex at the beginning. More simplified templates and ready-to-use workflows would help users get started quickly. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to streamline service operations by automatically triaging requests and guiding users. It solves slow responses during peak volumes by instantly handling repetitive queries, reducing support pressure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shreyash P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyash P.") SP Shreyash P. Software Developer Small-Business (50 or fewer emp.) 6/14/2026 "ServiceNow AI Agents: Seamless Workflow Automation and Major Time Savings" 4/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents have made it easier to manage routine tasks and user requests. They help automate repetitive work, provide quick responses, and improve the overall experience for both employees and support teams. I particularly like how they fit into existing ServiceNow workflows, making automation feel seamless. The performance is efficient, and the time saved on automation rather than manual tasks is a great ROI on the investment in ServiceNow agents. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? One area that could be improved is the learning curve for new users. ServiceNow comes with many features and configuration options, which can feel overwhelming at first. More guided onboarding, tutorials, and real-world examples could help users get value from the platform more quickly. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It has helped me save over 30% of my time by automating tickets triaging. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Suraj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj G.") SG Suraj G. Technical Lead Enterprise (\> 1000 emp.) 4/22/2026 "Boosts Developer Workflow with Intelligent Automation, But Needs Refinement" 4.5/5 What do you like best about ServiceNow AI Agents? Using ServiceNow AI Agents has been a game changer for me as a Java Spring Boot Developer. I appreciate Now Assist for Code, which bridges the gap between my traditional IDE experience like IntelliJ and the ServiceNow environment with its context-aware inline code completion. It helps me avoid syntax errors without constantly checking the documentation. The 'Code Explain' feature is fantastic for maintaining legacy scripts or complex Business Rules, giving me instant summaries of logic, which cuts down on ramp-up time. I'm also a fan of the Integration Hub ‘Spoke’ generation because it makes connecting our Spring Boot microservices to ServiceNow workflows quicker by reducing repetitive boilerplate code. ServiceNow AI Agents allow me to focus on high-level architecture by handling the 'Boilerplate Tax' through natural language prompts for GlideScript and Flow Designer logic generation. Its capability to summarize complex logs into actionable insights has also reduced our Mean Time to Resolution during production incidents. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? While the AI is powerful, it isn't perfect. First, it occasionally suffers from 'API Hallucinations,' where it suggests deprecated GlideScript methods that don't align with modern ServiceNow best practices. As a Java dev, I have to double-check the output to ensure it’s not using legacy code. Second, the debugging experience needs improvement. When an agentic workflow fails, the logs can be a bit cryptic compared to a standard Java stack trace, making it hard to see exactly where the LLM lost the context. Lastly, the dependency on 'Data Hygiene' is real. If your Knowledge Base or CMDB isn't perfectly maintained, the AI Agent's effectiveness drops significantly. It’s a great tool, but it requires a lot of foundational 'grunt work' to get it running at 100%. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate code generation and script summarization, reducing my 'Boilerplate Tax'. It helps me focus on architecture instead of syntax errors. It also reduces MTTR by summarizing logs into actionable insights, saving hours in root cause analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SQ Servio Q. Software Engineer Computer Software Mid-Market (51-1000 emp.) 4/20/2026 "Empowers HR with Autonomy, But Data Hygiene is Key" 4/5 What do you like best about ServiceNow AI Agents? I really appreciate the shift from simple chatbots to Agentic AI in ServiceNow AI Agents. It's impressive how these agents can autonomously navigate the AI Agent Fabric to execute cross-departmental workflows. The ability for an HR agent to trigger an IT provisioning flow without manual handoffs is a game changer, taking the platform from 'assistance' to actual 'execution.' I also value how the AI Agent Fabric manages governance effectively, ensuring that autonomy doesn't spiral into disorder. Additionally, the integration with Microsoft Copilot has been useful, allowing the ServiceNow agents to act as the 'execution' arm and handle tasks like a password reset or asset check in the background. The initial setup was smooth, with data being easily exported into a CSV file and imported to ServiceNow AI. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I find the dependency on perfect data hygiene a real challenge with ServiceNow AI Agents. If your CMDB is a mess, it could lead to 'automated chaos' by executing wrong workflows. The AI can make confident but incorrect decisions because it doesn't spot bad data like humans can. Plus, the Plus-tier licensing and consumption-based pricing make it quite a heavy lift for organizations that aren't already highly digitally mature. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to automate HR dashboard processing and create better insights. It enables HR to update dashboards independently, moving from assistance to execution with cross-departmental workflows, eliminating manual handoffs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VB Vivek B. Enterprise (\> 1000 emp.) 5/5/2026 "ServiceNow AI Agents enable smart" 5/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents enable smart, automated workflows using natural language and integrations across tools. They boost efficiency and reduce manual work, but require proper setup and data quality to deliver consistent results. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? ServiceNow AI Agents still have a few drawbacks. They require significant setup and fine-tuning to work effectively, and outcomes can vary if the underlying data or workflows aren’t well-structured. There’s also limited transparency in how some decisions are made, and complex use cases may still need custom development, reducing the “out-of-the-box” advantage. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents solve key problems like manual, repetitive work, slow ticket resolution, and disconnected systems. They automate tasks, understand user requests in natural language, and trigger workflows across tools. For me, this means faster operations, less manual effort, improved user experience, and the ability to scale automation across IT and business processes without constantly building custom solutions. Review collected by and hosted on G2.com. Show More 5/6/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign PS Paul S. SEO Manager Enterprise (\> 1000 emp.) 7/2/2026 "Fast, Efficient Ticket Creation—But SEO Issues Can Be Misclassified" 3.5/5 What do you like best about ServiceNow AI Agents? What I liked most was how quickly I could create tickets. The process felt very efficient: I could describe the issue in natural language, and the agent would generate a structured ticket fairly quickly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The agent sometimes miscategorized tickets or missed important technical context on more detailed SEO issues (crawlability, JS rendering, etc.). It also tended to default to a generic IT categorization rather than reflecting the specific SEO details. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? The speed of creating tickets for SEO-related work is extremely helpful. I like being able to describe an issue in natural language and then receive a well-structured ticket in return. It saves me a lot of time, although it still requires human oversight. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Masood A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masood A.") MA Masood A. Account Executive Mid-Market (51-1000 emp.) 8/3/2026 "Smart ServiceNow Digital Assistant That Resolves Issues Automatically" 4/5 What do you like best about ServiceNow AI Agents? It works as a digital assistant within the ServiceNow platform and can take action automatically on its own to resolve issues. It also understands user intent, so it can solve problems instantly instead of relying on buggy scripts. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Doesn't fit well with other tool instead of ServiceNow and human governance is always required while running multiple agents. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? Resetting passwords, categorizing tickets and access requests is cutting down my time by this repetitive stuff, now these issues handled automatically by AI suggestions. So our team can actually spend more time on the serious cases that handled by human. Review collected by and hosted on G2.com. 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