[ Service... Reviews ](https://www.g2.com/products/servicechannel/reviews) [ Service... Reviews ](https://www.g2.com/products/servicechannel/reviews) # ServiceChannel Features ##### ## CMMS Platform Features (8) Work Order Management Corrective and preventative maintenance work orders can be easily created, edited, or cloned within the system. Work orders are able to be prioritized, scheduled, tracked, and reported to align with maintenance workflows. Preventative Maintenance (PM) Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances. Materials Management Organize maintenance, repairs, and operations (MRO) materials within a built-in database, and coordinate materials inventory and purchase requests. Equipment Breakdown Reports Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues. Approval Management Create approval workflows to streamline the approval of work order or material purchase requests. Compliance Auditing Track maintenance documentation to ensure compliance with Occupational Safety and Health Administration (OSHA) and ISO standards. Manage material safety data sheets (MSDS) and other critical safety instructions within a central repository, and track employee training certifications. Vendor Management Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance within the system. Reporting & Dashboards Visualize maintenance data and KPIs using built in dashboards, and create custom reports around equipment, assets, work orders, and more. Show More ##### ## Facility Management Platform Features (7) Maintenance Planning Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations. Move Management Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption Vendor Management Source vendors and contractors through a centralized directory within the system. Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance. Service Request Portal Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. Reporting & Dashboards Visualize facility data and KPIs using built in dashboards, and create custom reports around facility usage statistics. Facility Document Storage Maintain a central online repository for facility documentation, such as lease documents, that is easily accessible by facility management personnel. Mobile Field Access Facilitate maintenance planning and task completion with mobile access to facility management tools. Show More ##### ## Asset Definition (7) Asset Register - Asset Tracking Create a list of all the assets owed by a company. Relationships - Asset Tracking Define relationships between various types of assets. Costs - Asset Tracking Identify the value of each asset and keep it up to date. Asset Register Create a list of all the assets owed by a company. Relationships Define relationships between various types of assets. Costs Identify the value of each asset and keep it up to date. Types Define and manage linear assets, facilities, and fixed assets Show More ##### ## Asset Tracking (6) Location - Asset Tracking Track asset locations using GIS and GPS technology. Status - Asset Tracking Monitor the status of multiple types of assets. History - Asset Tracking Maintain a history of adjustments made to assets. Location Track asset locations using GIS and GPS technology. Status Monitor the status of multiple types of assets. History Maintain a history of adjustments made to assets. Show More ##### ## Platform Basics (3) Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Portal Contains a portal to facilitate third-party or client application access. Show More ##### ## Platform Performance (2) Reporting Provides analytics tools that reveal important business metrics and track progress. Application Monitoring Contains application performance monitoring capabilities. Show More ##### ## Platform Functionality (3) Document management Manages necessary docuements for ease of visibiltiy and access. Requalification Automated compliance renewal notifications. Compliance Tracks contractor compliance levels and renewa dates. Show More ##### ## Platform Additional Functionality (3) Onboarding Onboard workers via online, classroom, or external training. Pre-qualifiation Pre-qualify contract workers via reference, record, background check. Onsite Monitoring Monitor contractor onsite activities, performance, etc. Show More ##### ## Inventory (3) Locations Track inventory of assets accross multiple locations. Spare Parts Manage the inventory of spare parts needed for maintenance. Valuation Calculate the value of the inventory of assets and spare parts. Show More ##### ## Depreciation (4) Methods Support multiple depreciation methods such as straight-line and annuity. Asset Value Calculate the value of assets at each stage of their lifecycle. Taxes Manage tax deductions and capital allowances for fixed assets. Decomissioning Track the costs of retiring assets when they become obsolete. Show More ##### ## Maintenance (6) Inspections Plan inspections to monitor the status or equipment and fixed assets. Planning Schedule maintenance activities based on asset type, usage, and warranties. Predictive Provide features for predictice maintenance operations. Corrective Allows users to perform corrective maintenance activities. Unplanned Ability to manage unplanned maintenance tasks. Optimization Identify opportunities to optimize asset use and maintenance operations. Show More ##### ## Field Service (3) Planning Assign human and material resources to maintance tasks. Tracking Monitor field activities such as installation, maintenance, or callibration. Client Communications Allows field workers and their supervisors to communicate with customers. Show More ##### ## Monitoring (3) Use Monitor asset use across multiple locations and keep history. Reliability Track asset reliability data such as downtime or idle time. Risk Identify various types of risks such as non-compliance or safety violations. Show More ##### ## Contract & Warranty (3) Contracts Define and manage maintenance contracts for various types of assets. Warranties Manage warranties, related maintenance operations, and costs. SLAs Comply with the service level agreements (SLAs) included in contracts. Show More ##### ## Analytics (3) Dashboards Deliver dashboards that display KPIs and live data. Performance Analyze performance for individual assets, by category or location. Forecasting Predict future trends and risks that may impact asset performance. Show More ##### ## Integration (3) ERP Provide integration with ERP systems CAD & PLM Provide integration with CAD and PLM software Accounting Provide integration with accounting solutions Show More ##### ## ServiceNow Apps (2) ServiceNow Integration How satisfied are you with this app/integration in the ServiceNow ecosystem? Value How valuable is it to be able to use this product with ServiceNow? Show More ##### ## Generative AI (1) AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Asset Tracking (1) Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - ServiceNow Store Apps (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Facility Management (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Enterprise Asset Management (EAM) (1) Cross-system Integration Works across multiple software systems or databases Show More ## Top-Rated Alternatives [ ![eMaint](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d52b55702b92a11962cfeb4e4003716/emaint.png "eMaint") eMaint 4.5/5 (280) ](https://www.g2.com/products/emaint/reviews) [ ![Corrigo](https://images.g2crowd.com/uploads/product/hd_favicon/5a78ae95e5e1f17e1ea19e9fdc5a2561/corrigo.svg "Corrigo") Corrigo 4.5/5 (135) ](https://www.g2.com/products/corrigo/reviews) [ ![MaintainX](https://images.g2crowd.com/uploads/product/hd_favicon/088d369329821d7b5599a805bf6cfd10/maintainx.svg "MaintainX") MaintainX 4.8/5 (1,510) ](https://www.g2.com/products/maintainx/reviews) [ View All Alternatives ](https://www.g2.com/products/servicechannel/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Materials Management](/glossary/materials-management-definition) Materials management plays a valuable role in a company’s supply chain management process. Learn more about materials management, how it can benefit production flow, and how to implement it in an inventory structure. [Move Management](/glossary/move-management-definition) Move management or relocation management is the process of moving an employee to a new location within the organization or to a different geographic location. Learn more about move management, the best practices, and how HR teams can optimize their existing relocation processes with relocation management software. [Work Order Management](/glossary/work-order-management-definition) Work order management is the process of creating, implementing, and tracking work in industries such as manufacturing, retail, utilities, or construction. [Maintenance Planning](/glossary/maintenance-planning-definition) Maintenance planning is the process used to identify and resolve maintenance problems. Learn more about maintenance planning, the best practices to follow, and how businesses can develop an effective maintenance plan. ServiceChannel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9b1fff449c7c37c0fbcdbe690857d9dd/corrigo.png "Product Avatar Image") Corrigo 4.5/5 (135) [ Compare Now ](https://www.g2.com/compare/corrigo-vs-servicechannel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d52b55702b92a11962cfeb4e4003716/emaint.png "Product Avatar Image") eMaint CMMS 4.5/5 (281) [ Compare Now ](https://www.g2.com/compare/servicechannel-vs-emaint) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_372553f7f14966310b15e7d89c213c68/accruent-maintenance-connection.png "Product Avatar Image") Accruent Maintenance... 4.4/5 (73) [ Compare Now ](https://www.g2.com/compare/accruent-maintenance-connection-vs-servicechannel) ##### Categories on G2 [ Contractor Management ](https://www.g2.com/categories/contractor-management)[ ServiceNow Store Apps ](https://www.g2.com/categories/servicenow-store-apps)[ Asset Tracking ](https://www.g2.com/categories/asset-tracking) [ CMMS ](https://www.g2.com/categories/cmms)[ Enterprise Asset Management (EAM) ](https://www.g2.com/categories/enterprise-asset-management-eam)[ Facility Management ](https://www.g2.com/categories/facility-management) Show More ##### Explore More [ Which medical practice management software offers the best patient scheduling? ](https://www.g2.com/discussions/which-medical-practice-management-software-offers-the-best-patient-scheduling)[ Which content analytics tool offers AI-powered recommendations? ](https://www.g2.com/discussions/which-content-analytics-tool-offers-ai-powered-recommendations)[ Best-rated sales intelligence software for enterprises ](https://www.g2.com/discussions/what-is-the-best-rated-sales-intelligence-software-for-enterprises) [ Most reliable sales compensation tools for mid-sized companies ](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies)[ Best platforms for retargeting campaigns ](https://www.g2.com/discussions/what-are-the-best-platforms-for-retargeting-campaigns)[ Pros and Cons Details ](https://www.g2.com/products/servicechannel/reviews?qs=pros-and-cons) Show More [ Which medical practice management software offers the best patient scheduling? ](https://www.g2.com/discussions/which-medical-practice-management-software-offers-the-best-patient-scheduling)[ Which content analytics tool offers AI-powered recommendations? ](https://www.g2.com/discussions/which-content-analytics-tool-offers-ai-powered-recommendations)[ Best-rated sales intelligence software for enterprises ](https://www.g2.com/discussions/what-is-the-best-rated-sales-intelligence-software-for-enterprises) [ Most reliable sales compensation tools for mid-sized companies ](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies)[ Best platforms for retargeting campaigns ](https://www.g2.com/discussions/what-are-the-best-platforms-for-retargeting-campaigns)[ Pros and Cons Details ](https://www.g2.com/products/servicechannel/reviews?qs=pros-and-cons)