ServiceChannel Features

Corrective and preventative maintenance work orders can be easily created, edited, or cloned within the system. Work orders are able to be prioritized, scheduled, tracked, and reported to align with maintenance workflows.

Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances. This feature was mentioned in 10 ServiceChannel reviews.

Organize maintenance, repairs, and operations (MRO) materials within a built-in database, and coordinate materials inventory and purchase requests.

Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues.

Create approval workflows to streamline the approval of work order or material purchase requests.

Track maintenance documentation to ensure compliance with Occupational Safety and Health Administration (OSHA) and ISO standards. Manage material safety data sheets (MSDS) and other critical safety instructions within a central repository, and track employee training certifications.

Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance within the system.

Visualize maintenance data and KPIs using built in dashboards, and create custom reports around equipment, assets, work orders, and more.

Based on 31 ServiceChannel reviews. Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations.

Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption 17 reviewers of ServiceChannel have provided feedback on this feature.

Based on 28 ServiceChannel reviews. Source vendors and contractors through a centralized directory within the system. Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance.

Based on 32 ServiceChannel reviews. Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal.

As reported in 34 ServiceChannel reviews. Visualize facility data and KPIs using built in dashboards, and create custom reports around facility usage statistics.

As reported in 25 ServiceChannel reviews. Maintain a central online repository for facility documentation, such as lease documents, that is easily accessible by facility management personnel.

Facilitate maintenance planning and task completion with mobile access to facility management tools. This feature was mentioned in 25 ServiceChannel reviews.

Create a list of all the assets owed by a company.

Define relationships between various types of assets.

Identify the value of each asset and keep it up to date.

Create a list of all the assets owed by a company.

Define relationships between various types of assets.

Identify the value of each asset and keep it up to date.

Define and manage linear assets, facilities, and fixed assets

Track asset locations using GIS and GPS technology.

Monitor the status of multiple types of assets.

Maintain a history of adjustments made to assets.

Track asset locations using GIS and GPS technology.

Monitor the status of multiple types of assets.

Maintain a history of adjustments made to assets.

Based on 10 ServiceChannel reviews. Connects to external systems and applications as needed to complete team workflows.

Is consistently available (uptime) and allows users to complete tasks reliably. 10 reviewers of ServiceChannel have provided feedback on this feature.

Based on 11 ServiceChannel reviews. Contains a portal to facilitate third-party or client application access.

Provides analytics tools that reveal important business metrics and track progress. 11 reviewers of ServiceChannel have provided feedback on this feature.

Contains application performance monitoring capabilities. 10 reviewers of ServiceChannel have provided feedback on this feature.

As reported in 10 ServiceChannel reviews. Manages necessary docuements for ease of visibiltiy and access.

Automated compliance renewal notifications. 10 reviewers of ServiceChannel have provided feedback on this feature.

Tracks contractor compliance levels and renewa dates.

Onboard workers via online, classroom, or external training.

Pre-qualify contract workers via reference, record, background check.

Monitor contractor onsite activities, performance, etc.

Track inventory of assets accross multiple locations.

Manage the inventory of spare parts needed for maintenance.

Calculate the value of the inventory of assets and spare parts.

Support multiple depreciation methods such as straight-line and annuity.

Calculate the value of assets at each stage of their lifecycle.

Manage tax deductions and capital allowances for fixed assets.

Track the costs of retiring assets when they become obsolete.

Plan inspections to monitor the status or equipment and fixed assets.

Schedule maintenance activities based on asset type, usage, and warranties.

Provide features for predictice maintenance operations.

Allows users to perform corrective maintenance activities.

Ability to manage unplanned maintenance tasks.

Identify opportunities to optimize asset use and maintenance operations.

Assign human and material resources to maintance tasks.

Monitor field activities such as installation, maintenance, or callibration.

Allows field workers and their supervisors to communicate with customers.

Monitor asset use across multiple locations and keep history.

Track asset reliability data such as downtime or idle time.

Identify various types of risks such as non-compliance or safety violations.

Define and manage maintenance contracts for various types of assets.

Manage warranties, related maintenance operations, and costs.

Comply with the service level agreements (SLAs) included in contracts.

Deliver dashboards that display KPIs and live data.

Analyze performance for individual assets, by category or location.

Predict future trends and risks that may impact asset performance.

Provide integration with ERP systems

Provide integration with CAD and PLM software

Provide integration with accounting solutions

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Condenses long documents or text into a brief summary.

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases