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Compare Accruent Maintenance Connection and ServiceChannel 
Featured Products
At a Glance
Market Segments
Mid-Market (52.9% of reviews)
Enterprise (58.3% of reviews)
Entry-Level Pricing
$110.00 1 Per Named User Subscription / Monthly. And $1325 / yearly
No pricing available
Accruent Maintenance Connection
Star Rating
(51)4.4 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Pros & Cons
Entry-Level Pricing
$110.00 1 Per Named User Subscription / Monthly. And $1325 / yearly
Browse all 2 pricing plansServiceChannel
Star Rating
(120)4.0 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceChannel excels in user experience, with many users appreciating its ability to facilitate communication with clients and manage work orders effectively. One user highlighted how easy it is to upload photos and close out work orders, ensuring that nothing is overlooked.
- Users say that Accruent Maintenance Connection stands out for its comprehensive and user-friendly interface. Reviewers have noted its powerful capabilities in work order management and preventive maintenance scheduling, making it a robust choice for maintenance management.
- According to verified reviews, ServiceChannel has a strong track record of consistent improvement over the years, with long-term users praising its intuitive setup process. This ease of onboarding is a significant advantage for teams looking to implement a new system quickly.
- Reviewers mention that Accruent Maintenance Connection offers excellent support and scalability, which is particularly beneficial for mid-market businesses. Users appreciate the platform's flexibility to adapt to unique business needs, allowing for in-house customization that enhances usability.
- G2 reviewers highlight that while ServiceChannel has a higher volume of recent reviews, Accruent Maintenance Connection boasts a better overall satisfaction score. This suggests that users of Accruent may feel more positively about their experience, particularly in areas like support quality and product direction.
- Users report that both platforms have their strengths, but Accruent Maintenance Connection tends to receive higher ratings in critical areas such as compliance auditing and reporting capabilities. This makes it a strong contender for organizations that prioritize detailed analytics and regulatory adherence.
Pricing
Entry-Level Pricing
Accruent Maintenance Connection
Professional
$110.00
1 Per Named User Subscription / Monthly. And $1325 / yearly
Completely scalable and flexible + No hidden costs + All standard desktop CMMS functionalities included.
- Cloud Deployment: No up-front software costs. System database back-ups. Monthly automatic software upgrades
- On- Premise Deployment: Self-hosted web application. A perpetual licensing option. Self-service upgrades
- Single-site to multi-site scalability
ServiceChannel
No pricing availableFree Trial
Accruent Maintenance Connection
Free Trial is available
ServiceChannel
No trial information availableRatings
Meets Requirements
8.9
44
7.7
98
Ease of Use
8.4
44
7.6
101
Ease of Setup
8.2
33
7.6
58
Ease of Admin
8.3
38
8.0
49
Quality of Support
9.0
43
7.8
95
Has the product been a good partner in doing business?
9.2
37
8.2
49
Product Direction (% positive)
8.7
44
7.8
97
Features by Category
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Asset Tracking
Not enough data
Not enough data
Platform Basics
Not enough data
6.0
10
Not enough data
6.8
10
Not enough data
5.8
11
Platform Performance
Not enough data
5.9
11
Not enough data
6.5
10
Platform Functionality
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Platform Additional Functionality
Not enough data
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Generative AI
Not enough data
Not enough data
Asset Definition
9.8
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Asset Tracking
7.0
5
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
Inventory
8.5
8
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Depreciation
9.3
5
Not enough data
8.6
6
Not enough data
6.0
5
Not enough data
8.7
5
Not enough data
Maintenance
9.4
8
Not enough data
9.4
8
Not enough data
9.2
6
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Field Service
9.5
7
Not enough data
9.5
7
Not enough data
8.1
6
Not enough data
Monitoring
9.8
7
Not enough data
9.3
7
Not enough data
8.3
6
Not enough data
Contract & Warranty
6.9
6
Not enough data
6.7
6
Not enough data
6.7
5
Not enough data
Analytics
8.3
6
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
Integration
7.9
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Facility Management
Not enough data
7.8
10
Facility Management Platform Features
Not enough data
8.2
34
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
18
Not enough data
7.9
30
Not enough data
7.8
37
Not enough data
Feature Not Available
Not enough data
7.5
36
Not enough data
7.6
26
Not enough data
7.7
28
CMMS Platform Features
9.1
34
|
Verified
8.7
9
9.3
33
|
Verified
7.7
10
8.7
18
|
Verified
Feature Not Available
8.2
23
|
Verified
Not enough data
8.7
26
|
Verified
Not enough data
8.9
19
|
Verified
8.5
9
8.6
27
|
Verified
Feature Not Available
8.6
14
|
Verified
8.3
5
Feature Not Available
8.0
9
8.2
31
|
Verified
7.8
9
Categories
Categories
Shared Categories
Accruent Maintenance Connection and ServiceChannel are categorized as CMMS and Enterprise Asset Management (EAM)
Unique Categories
Accruent Maintenance Connection has no unique categories
ServiceChannel is categorized as Contractor Management, Asset Tracking, ServiceNow Store Apps, and Facility Management
Reviews
Reviewers' Company Size
Accruent Maintenance Connection
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Mining & Metals
7.8%
Broadcast Media
7.8%
Government Administration
5.9%
Facilities Services
5.9%
Other
62.7%
Retail
23.4%
Facilities Services
14.0%
Construction
9.3%
Apparel & Fashion
7.5%
Restaurants
6.5%
Other
39.3%
Discussions
Does Maintenance Connection offer on premise and cloud based options
3 Comments
Official Response from Accruent Maintenance Connection
Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.Read more
Does Maintenance Connection offer on premise and cloud based options
2 Comments
Official Response from Accruent Maintenance Connection
Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.Read more
Accruent Maintenance Connection has no more discussions with answers
ServiceChannel has no discussions with answers
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