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Compare ServiceChannel and eMaint CMMS 
Featured Products
At a Glance
Market Segments
Enterprise (60.0% of reviews)
Mid-Market (53.0% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
ServiceChannel
Star Rating
(116)4.0 out of 5
Market Segments
Enterprise (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceChanneleMaint CMMS
Star Rating
(230)4.5 out of 5
Market Segments
Mid-Market (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that eMaint CMMS excels in overall user satisfaction, boasting a significantly higher score compared to ServiceChannel. Users appreciate its versatility, noting that it effectively centralizes asset management and work order management, which streamlines operations.
- According to verified reviews, eMaint CMMS is praised for its user-friendly interface, making it easy to add new assets and follow work orders. In contrast, while ServiceChannel is also noted for its ease of use, it does not match the same level of satisfaction in overall usability.
- Users say that eMaint CMMS offers exceptional customer support, with many highlighting the responsiveness and helpfulness of the support team. This contrasts with ServiceChannel, where users have reported a more average support experience, indicating room for improvement.
- Reviewers mention that eMaint CMMS has a quicker implementation process, which is a significant advantage for teams looking to get up and running fast. ServiceChannel, while easy to set up, does not receive the same level of praise for its onboarding experience.
- G2 reviewers highlight that eMaint CMMS provides robust features for work order management and preventative maintenance, which are crucial for effective asset management. ServiceChannel, while strong in vendor management, does not offer the same depth in these areas, leading to a less comprehensive solution for some users.
- According to recent feedback, eMaint CMMS users appreciate the mobile app's functionality, which enhances field service scheduling and resource allocation. ServiceChannel, while noted for its ease of navigation, lacks the same level of mobile support, which can be a drawback for teams needing on-the-go access.
Pricing
Entry-Level Pricing
ServiceChannel
No pricing availableeMaint CMMS
eMaint CMMS Demo
Free
1 User
- Schedule a free demo of eMaint CMMS online today.
Free Trial
ServiceChannel
No trial information availableeMaint CMMS
Free Trial is available
Ratings
Meets Requirements
7.6
96
8.7
206
Ease of Use
7.5
99
8.4
216
Ease of Setup
7.6
56
7.8
189
Ease of Admin
8.0
48
8.2
172
Quality of Support
7.8
93
9.1
205
Has the product been a good partner in doing business?
8.2
48
9.0
172
Product Direction (% positive)
7.8
95
9.2
210
Features by Category
Asset Definition
Not enough data
9.0
79
Not enough data
8.5
76
Not enough data
7.7
75
Asset Tracking
Not enough data
7.3
70
Not enough data
8.3
75
Not enough data
8.8
78
Agentic AI - Asset Tracking
Not enough data
Not enough data
Monitoring
Not enough data
8.4
51
Not enough data
8.4
51
Not enough data
7.7
48
Analytics
Not enough data
8.3
52
Not enough data
8.4
52
Not enough data
7.5
50
Agentic AI - Asset Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
6.0
10
Not enough data
6.8
10
Not enough data
5.8
11
Not enough data
Platform Performance
5.9
11
Not enough data
6.5
10
Not enough data
Platform Functionality
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Not enough data
Platform Additional Functionality
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Not enough data
Generative AI
Not enough data
Not enough data
Asset Definition
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
7.7
17
Not enough data
8.4
17
Asset Tracking
Not enough data
8.4
15
Not enough data
8.9
16
Not enough data
9.1
18
Inventory
Not enough data
8.8
17
Not enough data
8.5
18
Not enough data
8.2
17
Depreciation
Not enough data
7.1
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Maintenance
Not enough data
9.1
17
Not enough data
8.5
17
Not enough data
7.8
16
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
8.3
17
Field Service
Not enough data
8.3
16
Not enough data
8.9
15
Not enough data
7.6
13
Monitoring
Not enough data
8.7
14
Not enough data
8.9
14
Not enough data
8.2
13
Contract & Warranty
Not enough data
7.7
10
Not enough data
7.8
13
Not enough data
6.9
8
Analytics
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
8.8
14
Integration
Not enough data
7.6
9
Not enough data
6.8
10
Not enough data
7.0
10
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Condition Monitoring
Not enough data
7.2
45
Not enough data
7.1
45
Not enough data
7.2
44
Not enough data
8.4
45
Not enough data
6.9
42
Detection & Identification
Not enough data
7.3
46
Not enough data
7.5
44
Not enough data
7.5
44
Analysis & Insights
Not enough data
7.4
46
Not enough data
7.4
46
Not enough data
7.3
45
Agentic AI - Predictive Maintenance
Not enough data
Not enough data
Agentic AI - Facility Management
7.8
10
Not enough data
Facility Management Platform Features
8.2
34
8.1
54
Feature Not Available
8.2
50
Feature Not Available
6.4
38
7.2
18
6.8
36
7.9
30
6.6
46
7.7
35
8.0
45
Feature Not Available
5.8
33
7.4
35
7.8
55
7.6
26
7.1
46
7.6
27
6.6
43
CMMS Platform Features
8.7
9
8.8
165
|
Verified
7.7
10
8.6
163
|
Verified
Feature Not Available
7.5
131
|
Verified
Not enough data
7.8
141
|
Verified
Not enough data
7.9
140
|
Verified
8.5
9
8.0
139
|
Verified
Feature Not Available
8.2
138
|
Verified
8.3
5
7.8
120
|
Verified
8.0
9
7.2
126
|
Verified
7.8
9
8.0
158
|
Verified
Categories
Categories
Shared Categories
ServiceChannel and eMaint CMMS are categorized as Asset Tracking, CMMS, Facility Management, and Enterprise Asset Management (EAM)
Unique Categories
ServiceChannel is categorized as Contractor Management and ServiceNow Store Apps
eMaint CMMS is categorized as Predictive Maintenance and Asset Performance Management
Reviews
Reviewers' Company Size
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eMaint CMMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.8%
Facilities Services
13.3%
Construction
9.5%
Apparel & Fashion
7.6%
Restaurants
6.7%
Other
39.0%
Manufacturing
13.5%
Food Production
6.5%
Facilities Services
5.2%
Automotive
5.2%
Mechanical or Industrial Engineering
4.3%
Other
65.2%
Discussions
ServiceChannel has no discussions with answers
What are eMaint's work requestor options?
1 Comment
Official Response from eMaint CMMS
Requestor Logins: Each work requestor has a unique eMaint login that allows them to submit requests, and view the history of their requests.
Email...Read more
eMaint CMMS has no more discussions with answers
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