Salesmsg Reviews & Product Details

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Seller

Salesmsg

Discussions

Salesmsg Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Chris Brisson (Mentor. Investor. CEO of Salesmsg & Call Loop. A dreamer, a doer, a dude, and a dad.)

Used by LocalWise and 2 others

Beta

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Salesmsg Integrations

(36)

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John-Reed M.

President

Mid-Market (51-1000 emp.)

7/23/2026

"Easy to Use with Smooth HubSpot Integration"

4.5/5

What do you like best about Salesmsg?

Integration with HubSpot and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I wish the integration was a little more embedded into core HubSpot functionality vs it being a widget I can access from HubSpot. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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We really appreciate you taking the time to review us! We're so glad to hear the HubSpot integration and ease of use have been working well for you, especially with automating texts into your workflows.

We also appreciate the feedback on making the integration feel more embedded within HubSpot, and I'll be sure to share it with our product team as we continue to improve. Thanks for choosing Salesmsg!

Louise T.

Custumer Service

Mid-Market (51-1000 emp.)

5/28/2026

"Salesmsg Makes Patient Communication So Much Easier"

5/5

What do you like best about Salesmsg?

So much easier to communicate with patients. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I don't have any dislikes. Salesmsg has helped me so much. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for the kind review Louise! We're so happy to hear that Salesmsg has made communicating with your patients easier, and that it's been working reliably for you.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

6/11/2026

"Text Customers from Your Desktop—Salesmsg Keeps Work Separate"

5/5

What do you like best about Salesmsg?

Salesmsg gives me the ability to text my customers right from my desktop, and from my work #. I don't really want work connected to my personal device, so this platform is great for that! Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Sometimes it can be a little tricky to make sure Salesmsg contacts link property to our CRM (hubspot). You just need to keep an eye on all of your contact's records and avoid duplicates in Salesmsg. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for the thoughtful review! We're glad Salesmsg helps you keep work and personal communication separate while making it easy to connect with customers from your desktop. We also appreciate the feedback on contact syncing with HubSpot and duplicate records, it's valuable insight for our team.

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/19/2026

"Scheduling Messages and Easy Access to Every Phone Number"

5/5

What do you like best about Salesmsg?

I like best the feature for scheduling messages and the feature for viewing my direct report's inboxes. I also like that every phone number I need is readily available. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I dislike that sometimes I have to reload the page for it to load properly. Review collected by and hosted on G2.com.

ALLIE T.

Talent Acquisition Specialist

Mid-Market (51-1000 emp.)

4/7/2025

"Love this texting platform!"

5/5

What do you like best about Salesmsg?

I love how user-friendly Salesmsg is! It definitely makes the process of reaching out to leads post-phone call a lot easier. My favorite feature is the canned messages if you use the same message a lot! Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

There is nothing really noteworthy about what I dislike. Maybe being able close messages automatically after sending instead of manually having to close them out. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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🌟 Thank you for your positive feedback! We're glad you appreciate the user-friendly nature of Salesmsg, and find the 'Saved Messages' feature helpful for reaching out to leads.

Naod M.

Mid-Market (51-1000 emp.)

2/10/2026

"Best and most resourceful tool to use to bring in more business"

4.5/5

What do you like best about Salesmsg?

Salesmsg is really fast and has a simple, easy-to-use interface, which makes it straightforward to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Sometimes the app freezes or gets stuck, which can interrupt my workflow Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that you find Salesmsg fast and easy to use - that’s exactly what we aim for.

We’re sorry to hear that you’ve experienced the app getting stuck at times - that’s definitely not the experience we want for you. If you experience an issue again, please select the "Report a technical problem" on your mobile app so that our Dev team can look into this further.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/28/2026

"Easy Setup, Excellent API for Text Campaigns"

5/5

What do you like best about Salesmsg?

I use Salesmsg for my texting campaigns with A2P and it helps me connect with businesses effectively. I like that it allows me to send A2P compatible text messages to businesses. The API documentation is great and easy to work with, and it has all the endpoints I need for stats. The initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

The workflow could use work, especially to make space between sent messages, as they fire at the same time now when added. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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🌟 Thank you for the 5-star review! We're happy to hear the setup was easy, and that our API docs and reporting endpoints have been a good fit for your texting campaigns. We also appreciate the feedback on workflow message timing, and will take it into consideration for future improvements. Thanks for being part of Salesmsg!

FRANCISCO A.

assistant manager

Small-Business (50 or fewer emp.)

9/2/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to Use with a Well-Designed Texting Layout"

5/5

What do you like best about Salesmsg?

What I like is how easy it is to use, and how the texting layout is set up. by far worth what we are paying. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

the notification toi let me know when someone has replied to me. Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

3/10/2026

"Streamlined Communication, Effortless Setup"

5/5

What do you like best about Salesmsg?

I love the ease of use that Salesmsg offers. It's fantastic that I was up and running the first day because the setup was very easy. I also appreciate the ability to create templates for future messages, which makes responding to commonly asked questions quick and efficient. Instead of typing out responses at each touch point, I can send them via text in seconds, saving me a lot of time and effort. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Having it connect directly to HubSpot for CRM ease. I would like to be able to text a client directly out of HubSpot from their contact page. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks so much for your review! We're glad to hear Salesmsg makes it easy to stay connected with your customers and that the alerts help you keep up with messages without being distracting during the day.

We also appreciate your suggestion about adding more channel options for prioritizing different groups - feedback like this helps us continue improving. Thanks again for sharing!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/14/2022

"Good tool for Customer Service"

3.5/5

What do you like best about Salesmsg?

Since we are not switching to GHL from Keap, we also don't need Salesmsg. I think this is a thing to be considered for Salesmsg. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Tracking has improved over the years but I would say there is still room for growth there. Review collected by and hosted on G2.com.

Recommendations to others considering Salesmsg:

The user experience is great but it's lacking filters. Review collected by and hosted on G2.com.

What problems is Salesmsg solving and how is that benefiting you?

It's benefiting us by its triggers mainly. We have many triggers and Salesmsg automatically sends the messages we want to our target customers & leads as we set. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks for the review! We're so glad you've been able to optimize Salesmsg with our Keap integration! Automating your SMS is a fantastic way to reach your target customers and leads.

Thankfully there's also a way to track your messages from triggers on any given day. You can navigate to your Triggers Activity page and export the data into a spreadsheet. From there, you can sort data by the day to view the daily usage by trigger.

Alternatively, you can navigate to the Messages page of Analytics, and filter your outbound source for "From Keap" to see only stats for all messages sent from Keap in a scope of time. If you have any questions on this at all, please don't hesitate to reach out to our LIVE chat support team at: https://help.salesmessage.com

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