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Dedication: We asked a lot of SalesRoads and they remained dedicated and focused on our needs as a client right up until the very end. It was not uncommon to receive emails or Slacks from the SR leadership team at all hours of the day.
Results: Some of their methods and procedures are older school, but they delivered great results. In fact, they helped us achieve all time company records for most demos scheduled, held, and wins.
Partnership: During our time working together, we became true partners. We experienced ups, downs, and everything in between. The partnership approach was welcome because we could be honest and also get insight from them on how to improve.
C-Level Involvement: Though his time is limited, their CEO was heavily involved with our account.
Customization: We had a lot of needs as a client and SalesRoads did a great job customizing our work with them to meet our business needs. I know this required a lot of work on their end and we are very thankful. Review collected by and hosted on G2.com.
-They use an older, less modern CRM (VanillaSoft) which created a lot of extra work with regard to passing data back and forth. We are a Salesforce shop and even with SFDC's robust capabilities, we spent a lot of time setting up and maintaining the data integration.
-Stretched pretty thin in the data/rev ops area.
-Their internal model for recognizing and promoting SDRs is great for them/their talent, but tough on their clients. For example, when an SDR performs very well on a client's campaign, they will likely be moved off the campaign at some point into a higher level position.
-Turnover of SDRs started to become an issue toward the end of our relationship. They were having a hard time finding great, dedicated SDR talent (admittedly not an easy job but that's one of the reasons we hired them).
-At the time of this writing, they did not have a formal, systematic call QA program where every prospecting call was analyzed to ensure script adherence and flag issues. Review collected by and hosted on G2.com.
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