--- title: RingCX Reviews meta\_title: 'RingCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how RingCX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # RingCX Reviews & Product Details Visit Website RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. * * * Product Website RingCX Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingCX Community](https://www.g2.com/products/ringcx/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type All-in-One Overview by Madi Hayford Show More ## Pricing Pricing provided by RingCX. ### Standard Starting at $65.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ringcx/pricing) ## RingCX Integrations (13) What do users say about integrations? Verified by RingCX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloPSA ](https://www.g2.com/products/halopsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Breeze ](https://www.g2.com/products/hubspot-breeze/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Smart CRM ](https://www.g2.com/products/hubspot-smart-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 5/20/2025 "was great for after hours calls" 1.5/5 What do you like best about RingCX? What I like best about RingCX is its user-friendly interface and the ability to manage calls, voicemails, and communication settings all in one place. The system is generally reliable and easy for staff to navigate, which helps reduce training time and improves workflow. I also appreciate the call routing and forwarding features, which are especially useful for keeping communication seamless when team members are working across different locations or remotely. Review collected by and hosted on G2.com. What do you dislike about RingCX? One of the main drawbacks of RingCX is that it lacks integration with healthcare-specific tools, making it harder to streamline workflows in a medical setting. We also found that text messaging capabilities were limited, especially compared to more modern platforms like Weave, which offer two-way texting and automation. Additionally, customer support can be slow to respond, which becomes frustrating when urgent communication issues arise. Review collected by and hosted on G2.com. What problems is RingCX solving and how is that benefiting you? RingCX helps solve the problem of managing calls across multiple locations and users, which is especially helpful in a busy clinic setting. It allows us to route calls efficiently, manage voicemails centrally, and ensure that no messages are missed — even when staff members are unavailable or working remotely. This has benefited us by improving communication reliability and making it easier to stay connected with patients and team members throughout the day. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCX [Editedit](https://www.g2.com/survey_responses/ringcx-review-11195046/official_response/edit) Thank you for your thoughtful and detailed review. The Review Team is glad to hear that RingCX improves communication reliability for your clinic and makes after-hours and remote call management more seamless for your team. It is excellent to know that our call routing and voicemail management features support your day-to-day operations. We also appreciate your constructive feedback regarding healthcare-specific integrations, text messaging capabilities, and support responsiveness. These insights are invaluable as we continue enhancing our platform. Please email us at review@ringcentral.com. We would love to learn more about your experience and see how we can help improve it! Thank you again for choosing RingCentral! Validated ReviewerSource: Organic ## Pricing Options Pricing provided by RingCX. ### Standard Starting at $65.00 1 Seats Per Month ### Professional Starting at $95.00 1 Seats Per Month ### Elite Starting at $145.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ringcx/pricing) RingCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,430) [ Compare Now ](https://www.g2.com/compare/ringcx-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringcentral-contact-center.png "Product Avatar Image") RingCentral Contact Center 4.1/5(220) [ Compare Now ](https://www.g2.com/compare/ringcx-vs-ringcentral-contact-center) ##### ##### RingCX Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Reporting & Dashboards Session Recording [ View More Features ](https://www.g2.com/products/ringcx/features) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ringcx/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What sales training tools combine live coaching sessions with interactive skill-building exercises rather than just giving reps videos to watch on their own?](https://www.g2.com/discussions/what-sales-training-tools-combine-live-coaching-sessions-with-interactive-skill-building-exercises-rather-than-just-giving-reps-videos-to-watch-on-their-own%20)[What is the top-rated video communication platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-video-communication-platform-for-enterprises)[Which operational risk software offers the best customer support](https://www.g2.com/discussions/which-operational-risk-software-offers-the-best-customer-support) [What salary benchmarking app are other software companies actually using to set engineering compensation rather than just guessing from Glassdoor?](https://www.g2.com/discussions/what-salary-benchmarking-app-are-other-software-companies-actually-using-to-set-engineering-compensation-rather-than-just-guessing-from-glassdoor)[Best-rated employee review platform for software industry](https://www.g2.com/discussions/best-rated-employee-review-platform-for-the-software-industry-what-s-your-team-using)[Pros and Cons Details](https://www.g2.com/products/ringcx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)