# Reptrics Reviews **Vendor:** Reptrics **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Reptrics Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days. ## Reptrics Reviews ### 1. Easy Solution for Common Struggles **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar R. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Reptrics?** -Easy to implement, adopt, and use -Very receptive to feedback to improve solution -Friendly Pricing -Their team is all about setting you up for success **What do you dislike about Reptrics?** Not much to say here, always looking forward to hear about features they are working on. Having the opportunity to see and use from beta to now has been a joyful experience. **What problems is Reptrics solving and how is that benefiting you?** -Understanding customer pain points -Trends -CSAT tracking -Increasing productivity -Understanding churn ### 2. Reptrics Makes My Customer Success Life Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Reptrics?** Reptrics is super easy to use. Reptrics provides a proactive, collaborative platform that I can share with my teammates. Its three-fold purpose empowers me to track customer health with automaticity, get more customer feedback with surveys while managing the customer lifecycle. **What do you dislike about Reptrics?** I wouldn't say there is a downside to using Reptrics. Reptrics is super easy to use compared to other platforms. Although it does not have the same customization that others have, but we don't need that customization. **Recommendations to others considering Reptrics:** It's worth at least going through a demo to see if it's a good fit. **What problems is Reptrics solving and how is that benefiting you?** I've been pleased overall with Reptrics, post onboarding. Onboarding was so easy to use with their native solutions. We needed a dedicated CSM platform that gave us more than Salesforce could alone. Also, we needed a central repository for all of our customer data (not just their CRM data). Reptrics let us eliminate our survey software due to they have NPS and CSAT built-in. They also helped us manage the customer lifecycle and identify customer churn risk and find more expansion opportunities: no more spreadsheets and lack of visibility. ### 3. Significantly Improved Our Customer Experience and Ratings **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Reptrics?** Reptricss software is easy to use and their support team is amazing. It only took a few minutes to get step up and we got new reviews on the first day. **What do you dislike about Reptrics?** There is not a lot to dislike. Reptrics does what they say it does for way less than other solutions. **What problems is Reptrics solving and how is that benefiting you?** We have increased our volume of reviews and the star ratings by using Reptrics that has lead to more appointments. Getting more insights using the NPS and CSAT feature has been great for us to know how we are doing. ## Reptrics Discussions - [What is Reptrics used for?](https://www.g2.com/discussions/what-is-reptrics-used-for) - [View Reptrics pricing details and edition comparison](https://www.g2.com/products/reptrics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A44%3A07+-0500&secure%5Bsession_id%5D=d2b88c9f-654b-4bda-b589-45dddd295735&secure%5Btoken%5D=e26a2f113843301333f3e6f250d9409ce1bca11c672e80517ae5523ff1f63dcd&format=llm_user) ## Reptrics Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Performance** - Real-Time Updates - Analytics **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reptrics Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,924 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews)