--- title: Reptrics Reviews meta\_title: 'Reptrics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Reptrics works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 3 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Reptrics Reviews & Product Details Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days. * * * Seller [Reptrics](https://www.g2.com/sellers/reptrics) Discussions [Reptrics Community](https://www.g2.com/products/reptrics/discuss) Overview by Kevin Goodwin Show More ## Top-Rated Alternatives [ ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi") SOCi 4.5/5(4,675) ](https://www.g2.com/products/soci/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,210) ](https://www.g2.com/products/birdeye/reviews) [ ![Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ View All Alternatives ](https://www.g2.com/products/reptrics/competitors/alternatives) ![Oscar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar R.") OR Oscar R. Technical Services Manager Small-Business (50 or fewer emp.) 2/22/2023 "Easy Solution for Common Struggles" 5/5 What do you like best about Reptrics? -Easy to implement, adopt, and use -Very receptive to feedback to improve solution -Friendly Pricing -Their team is all about setting you up for success Review collected by and hosted on G2.com. What do you dislike about Reptrics? Not much to say here, always looking forward to hear about features they are working on. Having the opportunity to see and use from beta to now has been a joyful experience. Review collected by and hosted on G2.com. What problems is Reptrics solving and how is that benefiting you? -Understanding customer pain points -Trends -CSAT tracking -Increasing productivity -Understanding churn Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 11/5/2021 "Reptrics Makes My Customer Success Life Easier!" 5/5 What do you like best about Reptrics? Reptrics is super easy to use. Reptrics provides a proactive, collaborative platform that I can share with my teammates. Its three-fold purpose empowers me to track customer health with automaticity, get more customer feedback with surveys while managing the customer lifecycle. Review collected by and hosted on G2.com. What do you dislike about Reptrics? I wouldn't say there is a downside to using Reptrics. Reptrics is super easy to use compared to other platforms. Although it does not have the same customization that others have, but we don't need that customization. Review collected by and hosted on G2.com. Recommendations to others considering Reptrics: It's worth at least going through a demo to see if it's a good fit. Review collected by and hosted on G2.com. What problems is Reptrics solving and how is that benefiting you? I've been pleased overall with Reptrics, post onboarding. Onboarding was so easy to use with their native solutions. We needed a dedicated CSM platform that gave us more than Salesforce could alone. Also, we needed a central repository for all of our customer data (not just their CRM data). Reptrics let us eliminate our survey software due to they have NPS and CSAT built-in. They also helped us manage the customer lifecycle and identify customer churn risk and find more expansion opportunities: no more spreadsheets and lack of visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Kevin G. Mid-Market (51-1000 emp.) 10/16/2020 "Significantly Improved Our Customer Experience and Ratings" 5/5 What do you like best about Reptrics? Reptricss software is easy to use and their support team is amazing. It only took a few minutes to get step up and we got new reviews on the first day. Review collected by and hosted on G2.com. What do you dislike about Reptrics? There is not a lot to dislike. Reptrics does what they say it does for way less than other solutions. Review collected by and hosted on G2.com. What problems is Reptrics solving and how is that benefiting you? We have increased our volume of reviews and the star ratings by using Reptrics that has lead to more appointments. Getting more insights using the NPS and CSAT feature has been great for us to know how we are doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Reptrics for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![SOCi Logo](https://images.g2crowd.com/uploads/product/hd_favicon/75e4c84354a52cc911139badfdcfe772/soci.SVG "SOCi Logo") SOCi 4.5 (4,675) AI-powered marketing solutions for multi-location businesses. ](https://www.g2.com/products/soci/reviews "SOCi")[ 2 ![Birdeye Logo](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye Logo") Birdeye 4.7 (4,210) Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. ](https://www.g2.com/products/birdeye/reviews "Birdeye")[ 3 ![Reputation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation Logo") Reputation 4.5 (2,469) Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. ](https://www.g2.com/products/reputation/reviews "Reputation")[ 4 ![Thryv Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c3c934e3769404a1244124d1025ae050/thryv.svg "Thryv Logo") Thryv 4.3 (2,015) Thryv’s AI-powered sales and marketing platform gives you the tools you need to market smarter, sell more, and grow your business faster. Built on a powerful growth framework, Thryv helps you get found online, capture and convert new leads, and turn happy customers into repeat business. ](https://www.g2.com/products/thryv/reviews "Thryv")[ 5 ![Yext Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5704960912a514431d185a72d7a73091/yext%282%29.svg "Yext Logo") Yext 4.4 (1,124) Yext is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data infrastructure for local businesses, Yext gives brands the intelligence to see where they're losing, the verified data AI trusts, and the content and data distribution to reach every surface that matters — all from one platform. ](https://www.g2.com/products/yext/reviews "Yext")[ 6 ![Vendasta AI Platform Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e7d9e1faf02dca42238e56a5f4b12b54/vendasta-ai-platform.svg "Vendasta AI Platform Logo") Vendasta AI Platform 4.5 (543) Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. ](https://www.g2.com/products/vendasta-ai-platform/reviews "Vendasta AI Platform")[ 7 ![Experience.com Logo](https://images.g2crowd.com/uploads/product/hd_favicon/44c2bd00b13d5994944f1eb4d5a8d916/experience-com.svg "Experience.com Logo") Experience.com 4.8 (398) Experience.com is an enterprise experience management platform. ](https://www.g2.com/products/experience-com/reviews "Experience.com")[ 8 ![G2 Marketing Solutions Logo](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions Logo") G2 Marketing Solutions 4.6 (5,836) G2 Marketing Solutions is a buyer intelligence and demand generation platform that enables businesses to reach and engage software buyers who are actively researching solutions. Built on G2’s marketplace, which attracts millions of buyers each year, the platform provides access to verified reviews, buyer activity data, and insights into how customers evaluate products, categories, and competitors. The platform includes capabilities such as Buyer Intent data, product profiles, review collection, and market intelligence to help organizations identify in-market accounts, improve visibility, and support go-to-market strategies. By leveraging real-time buyer behavior signals and integrating with sales and marketing tools, businesses can prioritize outreach, align with buyer readiness, and drive more efficient pipeline generation. ](https://www.g2.com/products/g2/reviews "G2 Marketing Solutions")[ 9 ![Semrush Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush Logo") Semrush 4.4 (4,033) Online Visibility and Content Marketing SaaS Platform ](https://www.g2.com/products/semrush/reviews "Semrush")[ 10 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,921) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/reptrics/pricing) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Customer Success](https://www.g2.com/categories/customer-success) ##### Explore More [What is the best website builder for e-commerce stores?](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores)[Which property restoration platforms provide robust budget and cost tracking across restoration jobs?](https://www.g2.com/discussions/which-property-restoration-platforms-provide-robust-budget-and-cost-tracking-across-restoration-jobs)[Is IBM InfoSphere Optim Data Privacy worth it for data de-identification in banking and healthcare?](https://www.g2.com/discussions/is-ibm-infosphere-optim-data-privacy-worth-it-for-data-de-identification-in-banking-and-healthcare) [Most reliable network monitoring solution for large corporations](https://www.g2.com/discussions/most-reliable-network-monitoring-solution-for-large-corporations)[Which UKG consulting providers have expertise in data migration and compliance for organizations before committing to a multi-year engagement?](https://www.g2.com/discussions/which-ukg-consulting-providers-have-expertise-in-data-migration-and-compliance-for-organizations-before-committing-to-a-multi-year-engagement)[Which bot platforms support a smooth handoff to a human agent while maintaining the conversation context that came before?](https://www.g2.com/discussions/which-bot-platforms-support-a-smooth-handoff-to-a-human-agent-while-maintaining-the-conversation-context-that-came-before) [Show MoreShow Less](javascript:void(0);)