Ideagen Quality Management Reviews & Product Details

Ideagen Quality Management is a robust, cloud-based solution tailored for highly regulated industries, including manufacturing and life sciences. Designed to simplify compliance and quality processes, it empowers organizations to meet stringent standards while enhancing operational efficiency and product quality. Features: • Dynamic document management for seamless version control and approvals. • Integrated CAPA and nonconformance workflows to address issues proactively. • End-to-end audit management with real-time dashboards and reporting. • Supplier quality management to mitigate risks across the supply chain. • Comprehensive employee training tracking, ensuring staff compliance and certification. Industry applications Serving industries like manufacturing, life sciences, healthcare, food & beverage and aerospace, Ideagen Quality Management addresses sector-specific pain points. Whether ensuring traceability in food production or meeting aerospace safety standards, our solution supports your operational and compliance goals. Compliance & standards Our platform supports global regulations and standards, such as ISO 9001, ISO 45001, ISO 17025, ISO 15189, FDA 21 CFR Part 11, GMP, AS9100, AS13100, GFSI and BRC. Tailored features include tools for audits, validation, e-signature workflows and document control, ensuring compliance for: • Life sciences: FDA, GxP, ISO 13485, CFR Part 11, ISO 17025, ISO 15189 • Aerospace & defense: AS9100, AS13100, ITAR • Food & beverage: HACCP, SQF, GFSI, BRC • Healthcare: HIPAA, GMC • Manufacturing: ISO 9001, ISO45001, ISO 14001, GmP, supply chain oversight, product recall readiness Customer outcomes & value Organizations using Ideagen Quality Management report tangible benefits, such as: • Up to 80% reduction in compliance and quality costs. • Significantly faster audit closure times, improving operational agility. • Strengthened traceability and transparency across workflows. • Enhanced customer satisfaction due to higher product consistency. Integrations & deployment Ideagen integrates seamlessly with ERP, PLM, MES, and HR systems, bringing all your quality data into one place. Flexible cloud and on-premise deployment options cater to diverse operational needs.

Product Website

Seller

Ideagen

Discussions

Ideagen Quality Management Community

Languages Supported

Bosnian, Czech, German, Greek, English, French, Croatian, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Spanish, Turkish

Overview by

Maria Aksiantsiuk (Marketing Executive at Ideagen)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Ideagen Quality Management Integrations

(9)

Verified by Ideagen Quality Management

Ideagen Quality Management Media

Ideagen Quality Management Demo - Document management

Dynamic document management for seamless version control and approvals.

Ideagen Quality Management Demo - Reporting

End-to-end audit management with real-time dashboards and reporting.

Ideagen Quality Management Demo - Asset Management

The Asset module focuses on the management of assets (both physical equipment and digital assets) within an organisation.

Ideagen Quality Management Demo - Non-Conformance - Workflow

The Nonconformance Report workflow is used to report any possible nonconformances and review these reports to determine whether corrective action is needed.

Ideagen Quality Management Demo - Training courses and tracking

Training matrices visualize knowledge gaps and strengths, ensuring comprehensive employee training tracking, compliance and certification.

Ideagen Quality Management Demo - Dashboard

Designed to simplify compliance and quality processes, it empowers organizations to meet stringent standards while enhancing operational efficiency and product quality.

Official Downloads

(1)

edit

Integrating ERP with QMS Solutions for Cost-Effective Quality Management

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

Ideagen Quality Management Reviews (478)

G2 reviews are authentic and verified.

Here's how.

emma m.

radiotherapy Practice educator, NHS

Enterprise (> 1000 emp.)

12/16/2025

"Admin-Heavy System Needs Better Integration and Automation"

2.5/5

What do you like best about Ideagen Quality Management?

Familiarity. the platform sadly needs improvement. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. Review collected by and hosted on G2.com.

Okeoghene Nelson M.

Safety and Compliance Auditor (Flight Operations)

Enterprise (> 1000 emp.)

12/4/2025

"Essential Tool for Streamlined Audit and Safety Management"

4/5

What do you like best about Ideagen Quality Management?

Ideagen Quality Management is very useful in effective management of audit process, which includes audit planning/scheduling, audit execution and checklist development and raising and monitoring of non-conformances and observations to closure.

The software is also useful in Safety Management System execution including safety reporting, risk management including risk assessment and mitigation.

The ideagen Quality Management system is also useful in raising and tracking action items from meetings Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The Ideagen Quality Management system does not have a unique module for scheduling meetings, the audit module is used for this purpose which is not ideal. a unique meeting module will be a ideal for this purpose Review collected by and hosted on G2.com.

Ryan P.

Integrated Management Systems (IMS) Leader

Mid-Market (51-1000 emp.)

9/16/2025

"Fantastic Quality Management Software"

4.5/5

What do you like best about Ideagen Quality Management?

I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for this great feedback, Ryan! It's wonderful to hear that the seamless interaction between modules is working well and that Ideagen Quality Management has become integral to your IMS across every level of your business. We're pleased our customer support team has been helpful with quick resolutions.

Your feedback about the incidents and occurrences workflow is valuable. Our Ideagen Community platform has comprehensive solution guides and e-learning courses that might help with training colleagues on this workflow. Your account manager can also provide targeted guidance on the specific aspects causing difficulty.

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

Verified User in Medical Practice

Enterprise (> 1000 emp.)

12/17/2025

"Cloud Transition Slows Down an Otherwise Useful System"

1.5/5

What do you like best about Ideagen Quality Management?

It has the facility to track staff training and skills, with the people module. It ensures all key documents are stored and accessible in the documents module. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the system to connect to our servers. This is an unacceptable length of time. Previously, verifying documents was a simple process of just inputting my password. Now, I have to enter my profile details including email address and password.

The web-based version, in my opinion, is of no use to me. Viewing documents is difficult, as the document opens in a small window. There is no ability to upload to the people module, so I will not be using this version.

Frankly, I do not see the move to the cloud as an upgrade. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for your detailed feedback. We're glad the People module for tracking staff training and skills, along with our Documents module, continues to provide value for your medical practice.

The connection time you're experiencing with document uploads is concerning and warrants immediate attention. We'd recommend raising a ticket with Ideagen Support at https://iqm-pro.help.ideagen.com/hc/en-gb/p/support and reaching out to your account manager, who will make this a priority to help get the speed issue resolved and discuss solutions for your authentication and web interface concerns.

We appreciate you taking the time to share this honest feedback and look forward to helping resolve these issues.

Kind regards,

The Ideagen Team

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/17/2025

"Highly Customisable Platform That Adapts to Our Needs"

4/5

What do you like best about Ideagen Quality Management?

I like that it is for the most part fully customisable and we can use it exactly how we need it.

People able to control everyones access by group levels or individual levels is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read my concern. It has now been raised to a level 2 so I know it is being looked at properly but it took a lot of effort on my behalf to get to that stage.

Making changes on existing forms will impact all of the forms retrospectively so that has been a little bit of a challenge to amend our occurrence forms to get them to function as we needed. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for this wonderful feedback! It's fantastic to hear that the customization capabilities and granular access controls are working so well for your healthcare organization. The QR code solution for accident and incident forms is a great example of putting the software's flexibility to work.

We're sorry about your support portal experience. Getting through to the right person shouldn't require that much effort. For future issues, you can reach out directly to your account manager who can help escalate concerns quickly. They can also discuss strategies for managing form updates when dealing with retrospective changes to historical data.

Thanks for taking the time to share both the positives and areas where we can improve!

Kind regards,

The Ideagen Team

Verified User in Food Production

Mid-Market (51-1000 emp.)

12/4/2025

"Transition Issues and Support Gaps Undermine an Otherwise User-Friendly System"

2.5/5

What do you like best about Ideagen Quality Management?

I liked the ease of use of the system. The bolt on webpage for submitting SOC's is first class and allows personnel who aren't computer literate to submit the SOC in relative ease. The system was also simple to manage with regards to daily figures etc. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

We recently went from an older version of Q-Pulse to a newer version. We were promised a smooth transition. This didn't happen and we were not given support when problems arose. I also reported a Search problem to my system administrator which was raised via the Ideagen ticket system. Over a month later the fault has still not been resolved. This was said to be a bug in the system. What was a great system to deal with has suddenly started causing me delays at work and has caused problems. I'm afraid you let the side down here. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for your feedback. We're glad to hear that the ease of use and the SOC submission webpage have been working well for your team, making it accessible even for those who aren't computer literate.

We understand the transition to the newer version hasn't gone as smoothly as expected, and the outstanding search issue after a month needs immediate resolution. Our team is continuously working to improve the system and address these technical challenges.

Please escalate this directly to your account manager for priority handling on the outstanding search issue. They can ensure you get the support needed to resolve this promptly.

We appreciate your honest feedback and your patience as we work through these improvements.

Kind regards,

The Ideagen Team

Verified User in Printing

Enterprise (> 1000 emp.)

6/15/2023

"Improvement still needed"

2.5/5

What do you like best about Ideagen Quality Management?

The web app is great; it looks modern and is easy to use. The customer service has improved since last year. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The web app does not have all the functionality of the desktop app, but the desktop app is outdated both in its functionality and the look and feel

Reporting is difficult to use, and the API set up is complicated.

Dates are is US format and cannot be changed

A Primary license is needed for simple functions that you'd expect a secondary license holder to be able to do for example, adding the costs of incidents (CA/PA's) which has resulted in us having to employ an admin person to complete this information on behalf of the teams.

Uploading files can be troublesome with certain file extension and file sizes. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for your feedback and for taking the time to update your review. We're pleased to see the improvement in your experience and that our customer service has gotten better since your original review.

We've made significant progress since 2023, including resolving the API issues you mentioned and implementing many enhancements. Our recent releases have focused on web-desktop feature parity - we've added report emailing, PDF conversion, password protection, and improved file handling in the web client. The date format flexibility you requested is being addressed in our ongoing development.

We're excited to share that our upcoming Version 7.11 (April 2026) will specifically enhance CA/PA processes, which should streamline the workflows you mentioned. Many of our customers have found creative workarounds in the meantime, and your account manager can share some best practices. For the file upload challenges, our support team can help optimize your settings for specific file types.

Thank you for continuing to use Ideagen Quality Management as we evolve the solution.

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

11/26/2025

"IQM Streamlines Ballooning and FAI Documentation Effortlessly"

5/5

What do you like best about Ideagen Quality Management?

IQM is a convenient and useful system that saves time when ballooning engineering documentation and generating the necessary paperwork for FAI reports. The software can recognize different drawing formats and allows users to adjust balloon sizes and shapes as needed. We are using this software daily for over a decade after implementation in company's Quality System.

This software is convenient and easy to use for either experienced or new members of Quality team. Training process takes a short time.

Ideagen is fully integrated with Excel. It transfers ballooned engineering information to spreadsheet.

Customer support team is reliable, helpful and quick with responses on occasional questions/requests. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

It would be great to have an opportunity to balloon a drawing using group/multiple choice of the features which speed up an already quick ballooning process. Review collected by and hosted on G2.com.

What problems is Ideagen Quality Management solving and how is that benefiting you?

Ideagen has helped reduce the time spent on preparing ballooned engineering documentation and quality paperwork during the first article inspection process. Its user-friendly and convenient features make it easier for newly hired quality personnel to quickly integrate into the team and participate in quality activities. Review collected by and hosted on G2.com.

Helen H.

Associate Director of Quality & Governance

Enterprise (> 1000 emp.)

12/4/2025

"Good QMS Integration, But Hosted System Feels Slow"

2.5/5

What do you like best about Ideagen Quality Management?

I love having all elements of the QMS in one place and being able to link records.

The system is intuitive.

The training has always been thorough and bespoke Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Since moving to a hosted system everything is really slow.

It can take a few seconds before search results appear, adding a document/file to the document record takes at least 20 seconds. The system ties itself in a knot and crashes much more frequently.

User compliance is decreasing.

Despite raising a number of tickets and discussions with various account management/project and customer service personnel the issue is ongoing almost a year later.

Despite both being Ideagen products InPhase and Ideagen quality management dont talk to each other. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for your feedback, Helen. It's wonderful to hear that having all QMS elements in one place with linked records is working well for you, and that the system is intuitive with thorough training.

The performance issues you're experiencing since moving to the hosted system warrant immediate attention, especially given they've persisted for nearly a year. We'd recommend raising a ticket with Ideagen Support at https://help.ideagen.com/hc/en-gb and reaching out to your account manager, who will make this a priority to help get these performance issues resolved. They can also discuss Ideagen Healthcare Guardian (formerly Ideagen InPhase) integration progress.

We appreciate your patience and look forward to resolving these challenges.

Kind regards,

The Ideagen Team

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

12/7/2025

"Responsive Support and Helpful Features"

4/5

What do you like best about Ideagen Quality Management?

Flexibility in initial setup, ability to create custom workflows for each event type.

Web view has been super useful for increasing organisation reporting. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The software has bugs and quirks, making changes to the setup is not a straightforward exercise. (system admins are quality practitioners, not database technicians)

like messages intermittently not sending.

Support team have been responsive, though sometimes these tickets are not resolvable.

Inability to bulk amend records has been a big feature loss.

It would be useful to benchmark the software with users to improve usability.

The SaaS cloud solution is not compatible with our organisation.

The built-in dashboards are limited and difficult to setup. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

edit

Thank you for this detailed feedback! It's great to hear that the flexibility in setup, custom workflows, and web view are helping increase reporting across your organization, and that we're supporting your compliance and audit tracking effectively.

We're continuously improving the solution, and your suggestion about bulk amend functionality is noted. Regarding benchmarking with users - we do have user feedback programs that help shape product development. If you're interested in participating, please mention this to your account manager. They can also discuss your specific needs and explore solutions that work best for your workflows.

Thank you for your honest feedback about both what's working and where we can improve.

Kind regards,

The Ideagen Team