Ideagen Quality Management Pricing Overview

I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. Review collected by and hosted on G2.com.

The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. Review collected by and hosted on G2.com.

This is a good eQMS software. Compared to others on the market, this eQMS much less restrictive and allows you to to fully customize workflows and the level of access granted to each user. Review collected by and hosted on G2.com.

The Accounting Team. Since Qualtrax's acquisition by Ideagen, I have seen a noted decline in the Customer Service I receive. More significantly however, the financial terms we agreed upon with Qualtrax were went out the window. Our cost of service rose significantly without warning, even though no changes were made to our system and no significant enhancements were made to the software. When I asked my my account manager why, he told me that the Accounting Team appraised each user's system and charged them what they felt was appropriate. When I asked for details regarding that determination so my Accounting department could better plan for payments next year, they told me no details can be provided. When I provided them with all of the terms agreements, contracts and payments provided to Qualtrax showing the rate at which we paid for our service and that no changes were made, it didn't matter and they said my prices would continue to rise unless I signed a multi-year contract with them. To me, this is dishonest business since they know companies by that point would be reliant on their software.

Furthermore, I had requested to decrease the number of users in our system when we closed one of our labs. This request went ignored for five months only for me to then be told that the the request could not be granted since the window closed less than thirty days ago (~4 months AFTER my request was placed).

This sort of treatment would not have occurred under Qualtrax's old Managment, so its such a shame to see a good product now tied to such a dishonorable company. Therefore, I cannot ever recommend this product to others, because I would not want any other company to experience the mistreatment and borderline extortion we did. That is not worth whatever cost-savings this eQMS may offer when compared to others. Review collected by and hosted on G2.com.