--- title: Ideagen Quality Management Reviews meta\_title: 'Ideagen Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 492 reviews by the users' company size, role or industry to find out how Ideagen Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 492 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- ### Ideagen Quality Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Ideagen Quality Management beneficial for managing QMS activities efficiently across sites. [(62 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843580&qs=pros-and-cons#reviews) Users appreciate the **intuitive and unified QMS management** of Ideagen Quality Management, enhancing usability across multiple sites. [(36 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1846035&qs=pros-and-cons#reviews) Users praise the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience and resolution of issues. [(23 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1842968&qs=pros-and-cons#reviews) Users value the **time-saving document control** feature of Ideagen Quality Management, improving compliance and reducing manual errors. [(23 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1845931&qs=pros-and-cons#reviews) Users find the **ease of building workflows** with Ideagen Quality Management a game-changer for documentation management. [(23 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843909&qs=pros-and-cons#reviews) Users find **poor customer support** frustrating, experiencing slow responses and a lack of hands-on assistance when issues arise. [(25 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1845452&qs=pros-and-cons#reviews) Users express frustration over **feature limitations** , hindering process efficiency and complicating user experience with inadequate support. [(13 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1844492&qs=pros-and-cons#reviews) Users find the **difficult usability** of Ideagen Quality Management hampers issue resolution and form management efficiency. [(11 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843278&qs=pros-and-cons#reviews) Users find the **learning curve steep** for Ideagen Quality Management, with complex processes and challenging report printing. [(11 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1842926&qs=pros-and-cons#reviews) Users are frustrated with the **slow performance** of Ideagen Quality Management, causing significant work delays and inefficiencies. [(11 mentions)](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843996&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ideagen Quality Management ##### 1. Ease of Use Users find the **ease of use** of Ideagen Quality Management beneficial for managing QMS activities efficiently across sites. [ See 62 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843580&qs=pros-and-cons#reviews) See Related User Reviews ![Wallis H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wallis H.") WH Wallis H. Small-Business (50 or fewer emp.) 1.5/5 "Long Term Laboratory User - Vital System" What do you like about Ideagen Quality Management? Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit CH Colm H. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Service and Seamless Integration" What do you like about Ideagen Quality Management? The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previo ##### 2. QMS Management Users appreciate the **intuitive and unified QMS management** of Ideagen Quality Management, enhancing usability across multiple sites. [ See 36 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1846035&qs=pros-and-cons#reviews) See Related User Reviews ![Wallis H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wallis H.") WH Wallis H. Small-Business (50 or fewer emp.) 1.5/5 "Long Term Laboratory User - Vital System" What do you like about Ideagen Quality Management? Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit ![Pratik kadam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik kadam K.") PK Pratik kadam K. Enterprise (\> 1000 emp.) 4.5/5 "Ideagen Quality Management Boosts Compliance with Real-Time Quality Visibility" What do you like about Ideagen Quality Management? Ideagen Quality Management helps with regulatory compliance. The best thing I like about this product is that it offers real-time visibility into qual ##### 3. Customer Support Users praise the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience and resolution of issues. [ See 23 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1842968&qs=pros-and-cons#reviews) See Related User Reviews CH Colm H. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Service and Seamless Integration" What do you like about Ideagen Quality Management? The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Quick Customer Support Responses" What do you like about Ideagen Quality Management? Customer support tickets are answered quickly. ##### 4. Document Control Users value the **time-saving document control** feature of Ideagen Quality Management, improving compliance and reducing manual errors. [ See 23 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1845931&qs=pros-and-cons#reviews) See Related User Reviews CH Colm H. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Service and Seamless Integration" What do you like about Ideagen Quality Management? The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "A versatile software that helps to keep your data organized" What do you like about Ideagen Quality Management? The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a ##### 5. Document Management Users find the **ease of building workflows** with Ideagen Quality Management a game-changer for documentation management. [ See 23 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843909&qs=pros-and-cons#reviews) See Related User Reviews CH Colm H. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Customer Service and Seamless Integration" What do you like about Ideagen Quality Management? The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "A versatile software that helps to keep your data organized" What do you like about Ideagen Quality Management? The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a ### 5 Cons or Disadvantages of Ideagen Quality Management ##### 1. Poor Customer Support Users find **poor customer support** frustrating, experiencing slow responses and a lack of hands-on assistance when issues arise. [ See 25 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1845452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "A versatile software that helps to keep your data organized" What do you dislike about Ideagen Quality Management? Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Highly Customisable Platform That Adapts to Our Needs" What do you dislike about Ideagen Quality Management? Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read ##### 2. Feature Limitations Users express frustration over **feature limitations** , hindering process efficiency and complicating user experience with inadequate support. [ See 13 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1844492&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Responsive Support and Helpful Features" What do you dislike about Ideagen Quality Management? The software has bugs and quirks, making changes to the setup is not a straightforward exercise. (system admins are quality practitioners, not databas ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Ideagen Quality Management Review" What do you dislike about Ideagen Quality Management? The removal or lack of support for custom javascripts. I understand security side but support removal forced use to rework many of our processes. ##### 3. Difficult Usability Users find the **difficult usability** of Ideagen Quality Management hampers issue resolution and form management efficiency. [ See 11 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843278&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Highly Customisable Platform That Adapts to Our Needs" What do you dislike about Ideagen Quality Management? Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Responsive Support and Helpful Features" What do you dislike about Ideagen Quality Management? The software has bugs and quirks, making changes to the setup is not a straightforward exercise. (system admins are quality practitioners, not databas ##### 4. Learning Curve Users find the **learning curve steep** for Ideagen Quality Management, with complex processes and challenging report printing. [ See 11 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1842926&qs=pros-and-cons#reviews) See Related User Reviews ![Pratik kadam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik kadam K.") PK Pratik kadam K. Enterprise (\> 1000 emp.) 4.5/5 "Ideagen Quality Management Boosts Compliance with Real-Time Quality Visibility" What do you dislike about Ideagen Quality Management? I feel like it's hard to learn for first time users or learners ,and some UI elements are feel like old style and not modern ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Mid-Market (51-1000 emp.) 4.5/5 "Fantastic Quality Management Software" What do you dislike about Ideagen Quality Management? The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on ho ##### 5. Slow Performance Users are frustrated with the **slow performance** of Ideagen Quality Management, causing significant work delays and inefficiencies. [ See 11 mentions ](https://www.g2.com/products/ideagen-quality-management/reviews?filters%5Bsentiment_snippet%5D=1843996&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 1.5/5 "Cloud Transition Slows Down an Otherwise Useful System" What do you dislike about Ideagen Quality Management? The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 0.0/5 "Ok product, Support leaves a lot to be desired..." What do you dislike about Ideagen Quality Management? Service is unresponsive System maintenance performed without outage confirmation affecting users Contracts are inflexible to changing business needs BC Bronwyn C. Quality Manager Small-Business (50 or fewer emp.) 8/10/2026 "IQM for compliance to TGA regulations in the ocular tissue transplantation sector." 4/5 What do you like best about Ideagen Quality Management? We have customised the CAPA module to capture and record the transplant outcomes of all ocular tissue released for transplant from our organisation. This is well above our compliance requirements and has become a valuable tool, that no other eye bank in the world does to our level. The customisable Q-pulse CAPA and analysis module has put the Lions Eye Donation Service as leaders in this aspect of the field. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? The dropdown boxes that open up, do not open wide enough without manually having to stretch the box. We have customised the equipment and materials module to have a running material receipt log, but would prefer a designed running log facility. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? IQM is allowing us to demonstrate with ease, our compliance to the Australian Therapeutic Goods Administration, Code of Good Manufacturing Practice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Mid-Market (51-1000 emp.) 8/11/2026 "Simple, Customisable Workflow with Powerful Dashboards" 4/5 What do you like best about Ideagen Quality Management? This system has a very simple workflow, but it still lets users customise that workflow to suit the needs of their business. You can create a lot of customisable fields to track the metrics that matter most to your business, and those fields can then be reflected in a dashboard. Also, when paired with our consultant, they were very knowledgeable and instrumental in helping us set up our system. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? When there’s an issue, using the support ticket system can be frustrating. It often takes a while to work through, and sometimes I’m passed between several people before I finally reach someone who can help. Before raising a ticket, the support chat via 'Fin' is very helpful. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? I’ve used this system to convert paper-based processes into digital workflows, so all approvals can be handled in one place without having to go through lengthy email chains. It’s helped us move these processes forward more effectively because the system uses target dates, owners, and actions, making it easier to ensure everything is completed before the ticket is closed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nadine M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadine M.") NM Nadine M. GMP Production Scientist Mid-Market (51-1000 emp.) 7/22/2026 "Great Daily Performance and Support, Seamlessly Integrates with GMP and Clinical Services" 5/5 What do you like best about Ideagen Quality Management? The performance of the quality management system is great to use on a daily basis and the support from the customer service team. I have worked with the company across 2 countries and have always enjoyed the use of the systems and how it intergrates with GMP and clinical services Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? For the main screen system and search bar it could be better streamlined and connecting documents to eachother in a more visual way for my person sense of how I work Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? I have not been involved in this solving as I would report issues to the QA team, after 6 years I have no reported one issue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Wallis H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wallis H.") WH Wallis H. Pathology Quality & Governance Manager Small-Business (50 or fewer emp.) 12/4/2024 "Long Term Laboratory User - Vital System" 1.5/5 What do you like best about Ideagen Quality Management? Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit for use. New version has tripled costs and provided sub standard support. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? No choice but to move to a cloud based version in order for system to continue to be supported. However since moving contract price has tripled and support is minimal with more reliance than ever on internal IT support. Ideagen support takes days to respond to issues even with entire system outages. Updates performed by Ideagen without warning and without request causing system outages and time/effort required for system checks. Currently on our second outage. First took 10 days to resolve. Unacceptable support and would look to purchase an alternative product from an alternative provider. Ideagen not the company it used to be. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? All-in-one product for all aspects of Quality Management. Replaces paper based or Windows based processes. Easy and intuative to use - all modules operate in a similar way. Allows for easy gathering of evidence for accreditation purposes. Without it, this would be much harder to achieve. Review collected by and hosted on G2.com. Show More Response from Maria Aksiantsiuk of Ideagen Quality Management [Editedit](https://www.g2.com/survey_responses/ideagen-quality-management-review-8686732/official_response/edit) Hi Wallis, Thank you for your detailed and thoughtful review of Ideagen Quality Management. We’re glad to hear that the solution has been an essential part of your laboratory practices for over a decade, and that it simplifies quality and governance work while supporting accreditation needs effectively. It’s fantastic to know that your team values its intuitive design. We appreciate your feedback regarding the training module and the web-based version. While we’re constantly working on enhancements, we understand how vital these features are to your workflow. We’re actively optimizing the desktop version to ensure a smoother experience for all users. Your insights help us prioritize developments to deliver solutions that meet your needs. We value your long-term partnership and encourage you to reach out to our Support Team or your Account Manager if you have any questions or require assistance. Thank you again for sharing your experience - we’re committed to supporting your laboratory’s success. 3/19/2026 Current UserValidated ReviewerSource: Organic ![Eleanor Rose D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eleanor Rose D.") ED Eleanor Rose D. Mid-Market (51-1000 emp.) 7/22/2026 "User-Friendly, All-in-One Quality Management Solution" 5/5 What do you like best about Ideagen Quality Management? I find Ideagen Quality Management to be user-friendly. I like that it allows us to manage everything in one system, including NCRs, SOPs, and controlled batch records. It also enables integration between NCRs, CAPAs, and SOPs, which I find really convenient. The initial setup was very simple and straightforward. I would definitely recommend it, giving it a 10 out of 10. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? For training purposes, I think there could be a feature to add priority documents at the top, as prioritizing documents for training would be a helpful improvement. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? I use Ideagen Quality Management for handling GMP documents, resolving issues with disallowed edits, and physical storage. It integrates NCRs, CAPAs, SOPs, allowing easy tracking and management in one system, making it user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Manufacturing Scientist Mid-Market (51-1000 emp.) 7/29/2026 "Efficient Way to Organise GMP Documents" 5/5 What do you like best about Ideagen Quality Management? It’s easy to search for documents by simply typing keywords or the document number into the search bar. It’s also very easy to look up change requests when I need them. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? Nothing major. Could make the design look a bit more savvy but it's still very user friendly. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? QPulse solves the problem of being able to organise controlled documents in an organisation. It makes finding documents easy. Review collected by and hosted on G2.com. Show More 8/10/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Small-Business (50 or fewer emp.) 7/16/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "User-Friendly System That’s Great for First-Time Users" 4/5 What do you like best about Ideagen Quality Management? The system is user-friendly, which is vital for first-time users. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? This isn’t really a dislike, but rather constructive feedback about support: I’d appreciate the option to speak with someone over the phone, not only through an automated tool. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? It eliminates the need to keep a manual list of all documents created. It also makes it easier to communicate asset maintenance activities through the module by setting triggers. A major problem in many labs is missed equipment maintenance when the lab gets too busy, and this helps address that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EM emma m. radiotherapy Practice educator, NHS Enterprise (\> 1000 emp.) 12/16/2025 "Admin-Heavy System Needs Better Integration and Automation" 2.5/5 What do you like best about Ideagen Quality Management? Familiarity. the platform sadly needs improvement. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? Your system doesn't actually benefit me. I am currently bending the system to fit my needs. Some very minor changes would increase customer experience greatly. I would love to collaborate with ideagen as there are some fairly quick wins to improve stakeholder experience. Review collected by and hosted on G2.com. Show More Response from Maria Aksiantsiuk of Ideagen Quality Management [Editedit](https://www.g2.com/survey_responses/ideagen-quality-management-review-12098720/official_response/edit) Thank you for this detailed and honest feedback, Emma. We appreciate you sharing specific examples of where automation and integration could make your work more efficient. We'd welcome the opportunity to discuss your "quick wins" suggestions. Your account manager would be more than happy to arrange a conversation about your workflow needs. Your frontline experience as a Practice Educator could provide valuable input for future development. We want Ideagen Quality Management to work for you, not the other way around. Kind regards, The Ideagen Team Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/10/2026 "All Our Data in One Place, Easy to Analyze and Use" 5/5 What do you like best about Ideagen Quality Management? data all in one place can analyse data easily easy to use Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? creating reports/dashboards - can only be done on web based - this is not the easiest to use, very clunky, have to keep logging out and back in to make it work - needs to be easier to generate reports Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? easier to monitor KPIs across a large team - can interpret data easily and identify non-compliance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/27/2026 "A versatile software that helps to keep your data organized" 3.5/5 What do you like best about Ideagen Quality Management? The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a way to make paper processes "paperless". They have helped overcome many obstacles regarding documentation that our laboratory faced. The system is also convenient for document control, keeping the most up to date SOP's in the system and available for use. Since it also keeps historical versions and changes of each document, it is easy to comply with our accreditation standards. Review collected by and hosted on G2.com. What do you dislike about Ideagen Quality Management? Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating how useful this is and exactly what this gives us. So far, there has been better support with the new package. Review collected by and hosted on G2.com. What problems is Ideagen Quality Management solving and how is that benefiting you? Before the Ideagen Quality Management Software, we had folders upon folders of procedures and manual written in MS Word. Each change was documented and every version had to be available. This led to hidden folders, trying to keep only current SOP's accessible, the hope that folders weren't accidentally moved or hidden, and extensive searching when we needed to find specific SOP's that were in effect at specific times. This software has greatly helped organize and keep the current documents available to those who use them, while organizing and making past version very easily searchable and accessible when needed. Review collected by and hosted on G2.com. Show More Response from Maria Aksiantsiuk of Ideagen Quality Management [Editedit](https://www.g2.com/survey_responses/ideagen-quality-management-review-12264862/official_response/edit) Thank you for this detailed feedback! It's wonderful to hear that the workflow versatility and document control features have transformed your laboratory's processes - moving from folders of MS Word documents to organized, searchable documentation that meets accreditation standards is a significant achievement. We're pleased to hear that the enhanced support package is providing better service. We're continuously working to improve our standard support experience as well, and your feedback helps us understand where we need to focus those efforts. Thanks for choosing Ideagen Quality Management to solve your documentation challenges! 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