--- title: Ideagen Quality Management Reviews meta_title: 'Ideagen Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 485 reviews by the users' company size, role or industry to find out how Ideagen Quality Management works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 485 scale: '5' date_modified: '2026-07-21' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # Ideagen Quality Management Reviews **Vendor:** Ideagen **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.0/5.0 **Total Reviews:** 485 ## About Ideagen Quality Management Ideagen Quality Management is a cloud-based quality management system (QMS) that enables quality and operations managers in regulated industries to manage compliance, CAPA workflows, audits, document control and supplier quality across multiple sites from one connected platform. Named a Leader in the Verdantix Green Quadrant 2026, an independent analysis of 14 QMS platforms serving life sciences, healthcare and manufacturing, Ideagen received perfect scores of 3.0/3.0 for AI operations and supplier quality management. AI is embedded into quality workflows from the ground up, not added as a feature layer. Ideagen Mazlan uses an organization's own QMS data to draft policies, guide investigations, flag compliance gaps ahead of audits and track regulatory changes across jurisdictions in real time. What previously took three days of investigation takes three hours. The platform is purpose-built for GxP and regulated environments and reaches 80%+ adoption on the floor. Most QMS failures trace back to the same causes: quality data fragmented across sites, CAPA processes managed in email chains and documentation that is out of date before it reaches the people who need it. Ideagen Quality Management addresses these directly by centralizing quality workflows and automating document version control and approvals, eliminating the manual overhead that creates compliance risk across sites. Core capabilities include: Non-conformance and CAPA management: capture every non-conformance, guide root cause analysis and track corrective actions through to verified closure so the same issue does not recur Document control: automated versioning, approval workflows and full audit trails ensure every site works from the current, controlled version Audit and inspection management: plan, manage and evidence every audit in one place, with AI-driven monitoring delivering 99%+ reduction in audit findings Supplier quality management: monitor supplier performance, manage non-conformances and coordinate corrective actions across the supply chain Training and competency management: track certifications, qualifications and completion status — new hire training time reduced by 40% Regulatory intelligence: multi-jurisdictional regulatory change monitoring with automated alerts and impact analysis Organizations using the platform report 25-40% improvements in compliance audit scores, 50% faster CAPA cycle times and 30-50% reductions in documentation time. Customers include Nuffield Health, Torbay Pharmaceuticals, Fresenius Kabi, Vector Aerospace and Whyte & Mackay. The platform integrates with ERP, PLM, MES and HR systems and is available in cloud and on-premise deployments. Ideagen Quality Management is well suited to mid-market and enterprise organizations in regulated industries managing quality across multiple sites or standards, where fragmented systems and manual processes create compliance and operational risk. ## Ideagen Quality Management Pros & Cons **What users like:** - Users find the **ease of use** of Ideagen Quality Management beneficial for managing QMS activities efficiently across sites. (62 reviews) - Users appreciate the **intuitive and unified QMS management** of Ideagen Quality Management, enhancing usability across multiple sites. (36 reviews) - Users praise the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience and resolution of issues. (23 reviews) - Users value the **time-saving document control** feature of Ideagen Quality Management, improving compliance and reducing manual errors. (23 reviews) - Users find the **ease of building workflows** with Ideagen Quality Management a game-changer for documentation management. (23 reviews) - Users find the **intuitive interface** of Ideagen's Quality Management software easy to navigate and implement across teams. (23 reviews) - Ease of Access (16 reviews) - Audit Management (14 reviews) - Customizability (14 reviews) - Flexibility (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating, experiencing slow responses and a lack of hands-on assistance when issues arise. (25 reviews) - Users express frustration over **feature limitations** , hindering process efficiency and complicating user experience with inadequate support. (13 reviews) - Users find the **difficult usability** of Ideagen Quality Management hampers issue resolution and form management efficiency. (11 reviews) - Users find the **learning curve steep** for Ideagen Quality Management, with complex processes and challenging report printing. (11 reviews) - Users are frustrated with the **slow performance** of Ideagen Quality Management, causing significant work delays and inefficiencies. (11 reviews) - Users find the **licensing costs prohibitive** , as hosting expenses significantly inflate the overall price of Ideagen Quality Management. (10 reviews) - Users find a **steep learning curve** for Ideagen Quality Management, especially during the initial phase of use. (10 reviews) - Not Intuitive (10 reviews) - Users report experiencing **software bugs** that cause crashes and technical errors, affecting the workflow and user satisfaction. (10 reviews) - Users face **time-consuming challenges** with Ideagen Quality Management, needing significant effort to resolve issues and learn the system. (10 reviews) ## Ideagen Quality Management Reviews ### 1. Great piece of software **Rating:** 5.0/5.0 stars **Reviewed by:** Lois R. | Forensic Technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Ideagen Quality Management?** We transferred to using Q Pulse in 2018, and it is such a massive upgrade to our workflow. We make particular use of the tasking allocation function within each module so that each indiviual knows what they have to complete and by when, and receive reminders when not completed. It ensures the timely delivery of actions, updates and documentation. It makes managing your workload a breeze, and management can reallocate work easily if someone end up off work for a period of time. **What do you dislike about Ideagen Quality Management?** The feedback which I have received from some colleagues who arent as tech- savvy have had some issues with navigating their way around the system. I dont know how to rectify this, but perhaps some of the iconography could be made clearer? **What problems is Ideagen Quality Management solving and how is that benefiting you?** Historically it has always been difficult to keep on top of document reviews, however the program allows us yo easily see upcoming tasks, current tasks and overdue items. As an administrator, I can see how staff are getting on with reviews and offer support if they are struggling, or allocating more people to the task. This ensures that those reviews are allocated to people and there is a traceable way of knowing what someone has been tasked with. We use the audit feature extensively and it is massively beneficial to be able to jump between the audit, any CAPAs raised, associated documentation etc. **Official Response from Maria Aksiantsiuk:** > Hi Lois, Thank you for sharing your thoughtful review and feedback! We’re glad to hear that Ideagen Quality Management has been a significant upgrade to your workflow, and that features like task allocation and reminders help streamline processes and ensure timely action. It’s great to know these tools make workload management easier for you and your team. We also appreciate your comments regarding navigation challenges of less tech-savvy users. Clear usability is important to us, and feedback like yours helps identify areas for improvement to ensure a smoother experience for all. We’re delighted that Ideagen Quality Management helps you stay on top of document reviews and makes audits more actionable and traceable. If you have any suggestions or need further guidance, our Support Team or your Account Manager is always here to assist. Thank you for trusting Ideagen to support your quality management needs! ### 2. No Response to Queries **Rating:** 0.0/5.0 stars **Reviewed by:** Richard F. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Ideagen Quality Management?** Not Applicable, the product is not the problem **What do you dislike about Ideagen Quality Management?** Contacts have left the organisation, have been chasing generic e mail addresses in their replies for the company for weeks without any response at all. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It is creating more problems than solutions ### 3. A supportive system for document control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** IQM has supported our company to transition from a legacy document control system using shared folders and excel trackers to a more streamlined system. The system allows us to capture the relevant approvals required to comply with our regulatory requirements, whilst making documentation easily accessible. The system is used on a daily basis and was easy to upload active documents. We have been able to easily integrate the system with our existing procedures. **What do you dislike about Ideagen Quality Management?** The support with IQM is minimal and a lot of effort is required around the build. SSO integration has been challenging due to integration issues but this has been supported by IQM tech team. **What problems is Ideagen Quality Management solving and how is that benefiting you?** An auditable document control system which enables us to comply with regulatory requirements whilst improving access to colleagues. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your detailed feedback about Ideagen Quality Management. It’s wonderful to hear that the solution has made it easier to transition your document control processes, helping you work more efficiently while staying compliant with regulations. The ease of accessing documentation and integrating it with existing procedures truly reflects the value we aim to provide. We understand your concerns about the initial setup and SSO integration challenges. Your input helps us pinpoint areas for improvement, and we're glad our tech team could assist with the integration process. We're continuously refining our support offerings and welcome opportunities to ensure your experience is seamless. If you need further assistance, our Support Team or your Account Manager is always ready to help. Thank you again for your thoughtful review - your success remains our priority! ### 4. Impressive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Caylee H. | Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Ideagen Quality Management?** Everything is linked together in one application. **What do you dislike about Ideagen Quality Management?** Printing reports isn't the easiest thing to learn through the system. **What problems is Ideagen Quality Management solving and how is that benefiting you?** This software can be used for many different aspects for a buisness. I find the CAPA portion to be extremely easy to use. I like how the system will send reminders to each individual who is associated with each task to keep them reminded of their timelines to complete their task. **Official Response from Maria Aksiantsiuk:** > Hi Caylee, Thank you for sharing your feedback and taking the time to review Ideagen Quality Management. It’s great to hear that you find the application’s interconnected features useful, and that the CAPA functionality is intuitive and effective for your needs. The automated reminders keeping tasks on track is something we designed with efficiency in mind, so it's wonderful to know it’s working well for your team. Thank you for your note about the challenges with printing reports. We would like to learn more about the difficulties you’re facing, so please don’t hesitate to reach out to our support team or your account manager if you need assistance. We’re here to help and ensure you have the best experience. Kind regards, The Ideagen Team ### 5. SAQ and Certificate management made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kim A. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Ideagen Quality Management?** The user interface and experince is easy and understandable. You get a good overview and the GUI is modern looking, which makes it more affordable to proces. **What do you dislike about Ideagen Quality Management?** Can't really think of anything. Maybe the frequency of which reminders are sent. Sometimes receiving a new certificate is out of my hands. Here it would be nice to postpone reminders, instead of receiving them every second or third day. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality management is a great way to share SAQ and Certificates. It eases the process, and collect the information in one place. Here made accessible for customers. **Official Response from Maria Aksiantsiuk:** > Hi Kim, Thank you for your insightful review of Ideagen Quality Management. We are delighted to hear that you appreciate the user interface and user experience, which are designed to be both intuitive and modern. It's great to know that these features contribute to an efficient and affordable workflow. Your feedback regarding the frequency of reminders is invaluable for us. We understand that flexibility in managing reminders is important, and we'll explore ways to offer more customization in this area. Ideagen Quality Management simplifies SAQ and certificate management by bringing information together, making it more accessible for users. Your satisfaction matters to us, and we're here to help you every step of the way. ### 6. Good product for quality and safety management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Ideagen Quality Management?** I like that assigning work to others in the organisation is simple, reducing the need to send extra notifying emails thus saving time. **What do you dislike about Ideagen Quality Management?** One downside is that it can take a while to get used to the interface and learn how to tailor the product to specific business needs which can be a barrier both to admin and users if it causes confusion (e.g. too many boxes to fill out/unclear what to do) **What problems is Ideagen Quality Management solving and how is that benefiting you?** It gives the business a platform to receive reports from the rest of the organisation and allow for positive change to be implemented. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your review of Ideagen Quality Management. We’re thrilled to hear the product effectively manages quality and safety processes. It's great to know that assigning tasks has become simpler, streamlining communication and reducing extra notification emails, saving you time. We appreciate your feedback on the interface and learning curve. Please know we’re constantly working to improve the user experience and value your patience as we make these updates. It’s great to see how Ideagen Quality Management has given your business a reliable platform for reports and driving change. If you have further questions or need assistance, feel free to reach out to your account manager — we’re here to help. Kind regards, The Ideagen Team ### 7. Takes all the hard work out of Quality Management **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | Digital Forensic Unit Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Ideagen Quality Management?** It makes the management of documents extremely easy. Everything is in one place and you can see at a glance what needs to be done on a daily basis **What do you dislike about Ideagen Quality Management?** Some areas are not as intuitive as I would like, i.e. workflows. I find it very time comsuming to create them. **What problems is Ideagen Quality Management solving and how is that benefiting you?** A cebtral location to store documents, record audits and producing findings which are then actioned and allocated **Official Response from Maria Aksiantsiuk:** > Hi Michael, Thank you for sharing your feedback on Ideagen Quality Management with other buyers. It’s great to hear that you find the document management features of Ideagen Quality Management seamless and efficient - having everything in one place can really make day-to-day tasks more straightforward. We appreciate your insights into some areas, such as workflows, which could be more intuitive. Your feedback is invaluable, and we’ll certainly take this into account as we refine our offerings. Our support team and account managers are always here to support you. If you need assistance with workflows or anything else, please don’t hesitate to contact us. We’re here to make things as easy as possible for you. Kind regards, The Ideagen Team ### 8. Good experience, good product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Ideagen Quality Management?** Reliable, accessable, controlled electronic document storage. Auditable trail of changes and approvals. **What do you dislike about Ideagen Quality Management?** Inability to display documents due for review on the 'users' workload page. Inability to display rejected drafts on the 'users' workload page. Analysis data not always accuarate. Dashboards not available in the desktop version. Occurance module - known defect with building a form - yet to be fixed. Response from support team often received through the night UK time. Responses from support team often suggest that they do not know their own product - delay in resolving. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Facilitates document control. Facilitates error reporting and identifying trends in errors. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback on Ideagen Quality Management. We're thrilled to hear you value our reliable and accessible document storage, along with the clear audit trail for changes and approvals. These are some of the core features we strive to deliver. We also appreciate your highlighting areas for improvement. Your comments on customer support response times and resolution quality are invaluable and will help us enhance our service for users like you. If you have any further questions or need assistance, please don't hesitate to reach out to your account manager or our support team. Kind regards, The Ideagen Team ### 9. A good solution for managing NHS Research Quality Management systems **Rating:** 4.0/5.0 stars **Reviewed by:** Nicola J. | Quality Assurance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Ideagen Quality Management?** The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processses which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system. **What do you dislike about Ideagen Quality Management?** I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We use Ideagen Quality Management to manage our master copy SOPs, Work Instructions and templated departmental documents. The system provides a trail of historic version control which is auditable. We also use the system to process safety reports so all historic safety events are stored in one place and easy to search for. **Official Response from Maria Aksiantsiuk:** > Hi Nicola, Thank you for sharing your thoughts on Ideagen! We’re pleased that you find the solution user-friendly and benefit from the wizard functions and help articles. We recognize the challenges with the new customer support process. While calls to Support are still possible, some issues may need further investigation. Video recordings are very helpful for us to see your issue and resolve it quickly. Hope for your understanding and thank you for collaboration. If you need further assistance, please reach out to your Account Manager - they are happy to help. ### 10. This software meet and exceeded my expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ideagen Quality Management?** Ideagen is very intuitive; easy for associates to navigate. Controls are outstanding. Hands down great QMS!! To top it off customer service is fantastic! **What do you dislike about Ideagen Quality Management?** No cons that i can speak of. Enjoyed my exxperience with Ideagen. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We utilize Ideagen as a document control software; with controled access to accosiates. **Official Response from Maria Aksiantsiuk:** > Hi Ashley, Thank you for sharing your fantastic review with us. It’s great to hear that you find Ideagen Quality Management software intuitive and easy to use, and we’re pleased that the controls and quality management tools have met and even exceeded your expectations. Your positive feedback about our customer service truly means a lot to our team. Even though you’ve mentioned no cons, we appreciate you taking the time to share your detailed experience. If you do come across any areas where we can improve or if you have additional feedback, we’d love to hear from you. Always know that our support team or your account manager is here to assist with any questions or needs. Kind regards, The Ideagen Team ### 11. Excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Microbiology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Ideagen Quality Management?** Easy to use, configurable by the user to suit different needs. Supports with our UKAS accreditation and has a useful email notification system. Having used it at several labs in the UK it is definatley recommended as a QMS for pathology use. **What do you dislike about Ideagen Quality Management?** Would like the ability to link more items across modules e.g. documents to assets and for the log out timer not to be so short. **What problems is Ideagen Quality Management solving and how is that benefiting you?** 1 system keeping a record of all documents, assets, training, audits and CAPAs across two sites allowing all staff easy access and keeping track of expiry dates, revision history and useful to keep track of any outstanding work. **Official Response from Maria Aksiantsiuk:** > Hi Rebecca, Thank you for your excellent feedback! We’re pleased to hear that you find Ideagen Quality Management easy to use and customizable to fit your needs. Thank you for your recommendation of Ideagen Quality Management as a QMS for pathology use. Thank you for suggestions regarding linking items across modules. Your insights have been passed on to the relevant product team. Your feedback is invaluable as we enhance our system. It’s fantastic that our system helps you manage documents, assets, training, audits, and CAPAs across two sites. We’re committed to supporting your success. ### 12. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Head of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Ideagen Quality Management?** We found Ideagen very easy to purchase and to embed into the business, really good upfront customer support and easy to integrate with products we have already in use **What do you dislike about Ideagen Quality Management?** We havnt as yet hit any problems with the solution **What problems is Ideagen Quality Management solving and how is that benefiting you?** The solution is easy to use that from a technical perspective, there is very little for the IT team to need to support **Official Response from Maria Aksiantsiuk:** > Hi Andrew, Thank you for sharing your thoughtful review! It’s great to hear how seamlessly Ideagen Quality Management integrated with your business and existing tools, and that the upfront customer support met your expectations. Your feedback on ease of use is highly appreciated — it’s something we strive to deliver consistently. Hearing that you haven’t encountered any issues so far is encouraging. However, if you do face any challenges down the line or need assistance, our support team or your account manager will always be ready to help. Your input helps us ensure we continue providing a robust and reliable solution. Kind regards, The Ideagen Team ### 13. Great standalone QMS software but can be cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Ideagen Quality Management?** What it does, it does well. Tracking audits and assets is easy to set up effectively acting as a database and covers the basics of QMS. Very easy to set up and get started as it is a simple system to get used to. History tracking and workflow approvals are straightforward and make the management within different modules much easier. Great software to implement a starter QMS system without impacting the rest of your business. **What do you dislike about Ideagen Quality Management?** Hard to implement complex functions and there is minimal support out there to assist. UI is very dated compared to other competitive systems which makes some aspects hard to visualise and use. It is also hard to integrate to other parts of an IMS system that may be running different software which limits the overall applications if you are further ahead in managing documentation and advances in ERP systems are improving on some of the functionality and combining with other data sources to make a more encompassing system. Manual aspects that do not have alternatives such as keyword setting for documents where any user can define any keyword they like and this cannot be standardised or automatically generated so searching through documents can be a painful experience without very high staff discipline. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Managing technical and general documentation in a controlled manner which is allowing us to identify bottlenecks in approvals and track revisions of documents to prevent errors and speed up document approvals. **Official Response from Maria Aksiantsiuk:** > Thank you for your review of Ideagen Quality Management. We are glad to hear that the software has been effective for tracking audits, managing assets and streamlining workflow approvals. It’s rewarding to know it’s helping you build a solid QMS foundation without disrupting the bigger picture of your operations. At the same time, we understand your concerns about the more complex functions, UI limitations, integration challenges and certain manual tasks. Your comments on keyword settings and document search are especially helpful, and we’ll make sure to pass them along to our development team as we work to keep improving. We truly value your input and want you to know we’re here to support you. If you need help or have any questions, don’t hesitate to reach out to our Support Team or your Account Manager— we’re always ready to assist. Thanks again for your honesty and constructive insights! ### 14. on-premise Qualtrax --> hosted Ideagen **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Ideagen Quality Management?** Following the transition of Qualtrax into Ideagen, it is clear there's a continuous effort to improve the software. Once again there's hope that feature requests may someday see the light of day. Implementation for documentation control could not have been easier and our team uses it on a daily basis. Many other features exist as well, but we have yet to implement - may have worked out that we waited as they have changed for the better in the time being! **What do you dislike about Ideagen Quality Management?** During the acquisition and transition of Qualtrax into Ideagen, we were cautiously optimistic to see the quick and very successful customer support continue. However, it seems we've lost some of the technical knowledge base and support is slower and less successful than before. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Revision and approval for document control. **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback! It’s wonderful to hear that the transition from Qualtrax to Ideagen has led to continuous improvements and easy implementation for documentation control. We’re glad your team uses it daily. We understand your concerns about customer support changes. Your insights on the technical knowledge base and support speed are important to us as we strive to improve. Rest assured, your comments will be brought to the attention of the relevant team members. ### 15. Working Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah L. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Ideagen Quality Management?** Time saved by the back and forth which would typically happen with suppliers. Ensures compliance with documents and prompts suppliers to update documents as they expire, removes the manual aspect and room for human error. **What do you dislike about Ideagen Quality Management?** Suppliers report it's difficult to use, long winded and not user friendly. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ensures our documents are compliant. Ease in audits, builds confidence. **Official Response from Maria Aksiantsiuk:** > Hi Sarah, Thank you for sharing your experience with Ideagen Supplier Management. It's great to hear that our solution has helped save time by reducing back-and-forth interactions and ensuring compliance through automated processes. Knowing that it simplifies audits and supports confidence in compliance is especially rewarding. Thank you for your comments on the user-friendliness of the supplier reports. Your input is invaluable, and we’re constantly striving to improve user experience. Your comments have been passed on to the product team for future enhancements. If you have any questions or need support, please don’t hesitate to reach out to your account manager. We’re here to help. Kind regards, The Ideagen Team ### 16. I am very pleased with the product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Ideagen Quality Management?** Once you get over the learning curve, it is easy to use. It is easy to monitor procedures that are overdue or becoming overdue for review. When roles are changed in the organization it is pretty easy to make the updates for the owners, etc. of the different modules. **What do you dislike about Ideagen Quality Management?** It is a little annoying how quickly the logins expire, but that might be configured by us. With the word plugin installed, I somethimes find it difficult to edit documents even when they are checked out. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It easily allows us to stay in compliance with FDA with document management and CAPAs. **Official Response from Maria Aksiantsiuk:** > Thank you for your review! We're glad to hear that you find Ideagen Quality Management easy to use and that it helps you monitor procedures and manage organizational changes efficiently. It’s also great to know that the platform supports your compliance with FDA requirements, particularly in document management and CAPA processes. Thank you for your feedback regarding login expirations and the functionality of the Word plugin. We understand how these aspects can impact your experience and will review these areas to assess improvements. Please don’t hesitate to reach out to our Support Team or your Account Manager for assistance with configurations or any technical issues you encounter. We’re committed to providing a seamless experience and greatly value your insights. Thank you again for your review, and we look forward to continuing to support your quality management needs! ### 17. Disappointing Experience with the IQMS Web Version **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Ideagen Quality Management?** Once you understand how to navigate the client version it is easy and modules can be used for different things, e.g., the audit mmodule can be used to schedule reviews, assessments etc. I use the system almost everyday and although the client version looks quite dated it operates well within the parameters set. **What do you dislike about Ideagen Quality Management?** We have recently reviewed the web version of IQMS and was disappointed to find that not much had moved on since first assessing this in 2023. The functionality being offered does not match never mind make improvements from the client version and at a loss as to why Ideagen would promote this in its current state? Some of the issues we picked up are frustrating particularly as we spent a long time setting up our structure on the client, for this not to be the same in the web version. One of the main user functions for our organisation is to make searches easy, and the way it had been set up on the web version made searching impossible. Customer service has been patchy, with lack of communication through to the other extreme where we have had excellent technical support and advise. We are currently waiting on timelines from Ideagen for when they will be able to implement fixes required to address issues found and until then we cannt proceed any further with the web version which is disappointing especially as this is the second attempt to do this. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control, audit and CAPA recording **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback on the Ideagen Quality Management. We are glad to hear that you like the flexibility and user-friendly interface of Ideagen Quality Management. Our goal is to ensure your experience is smooth, and we will keep you updated on our progress. We apologize for the disappointment and inconvenience you experienced. We appreciate your patience as we work on improvements, prioritizing ease of navigation and robust search functionality in our updates. We are addressing the gap between the client and web versions and implementing measures to enhance customer service. Please be assured that timelines for fixes are being developed, and we're committed to meeting your expectations. Your satisfaction and trust are important to us. Should you experience any issues or have questions, please contact your Account Manager or our Customer Support team. We're here to support you in every way possible. ### 18. Complete Quality Management solution **Rating:** 4.0/5.0 stars **Reviewed by:** Andy C. | Quality Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Ideagen Quality Management?** It encompasses all aspects of our quality system from document control to equipment management **What do you dislike about Ideagen Quality Management?** Nit-picking but lack of available column fields in some lists, especially assets **What problems is Ideagen Quality Management solving and how is that benefiting you?** Compliance with ISO9001, JACIE, HTA and IRMER external assessments **Official Response from Maria Aksiantsiuk:** > Hi Andy, Thank you for sharing your feedback. We’re glad our solution helps you achieve compliance with external assessments like ISO9001, JACIE, HTA and IRMER. It’s also great to hear that you value how our solution supports comprehensive quality management, from document control to equipment management. Your note on the lack of available column fields in certain lists is appreciated. Please share more about the column fields you'd like to see. You can share this with your account manager or leave a comment below, and we'll pass this feedback to the development team. If you need further assistance or have any questions, feel free to reach out to our support team or your account manager. Kind regards, The Ideagen Team ### 19. Great overall Quality Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Cyrille K. | Quality & Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Ideagen Quality Management?** There are many different modules that make it a complete solutions **What do you dislike about Ideagen Quality Management?** The Web Client is not intuitive and there are a lot of clicks to do and remember to perform simple tasks which make it very inefficient and sometime impossible compared to the desktop client. **What problems is Ideagen Quality Management solving and how is that benefiting you?** One database to manage many aspect of the QMS. Very accessible and helps with improvement and compliance. **Official Response from Maria Aksiantsiuk:** > Hi Cyrille, Thank you for your review and for choosing Ideagen Quality Management for your needs. We’re glad to hear your positive feedback about our wide range of modules, which make our solution a complete and versatile package. We understand your concerns about the Web version intuitiveness. Our team is continuously working on improving the user experience and streamlining processes to enhance efficiency. We would like to hear more about this, so please contact our Support Team to tell more about your concerns. It's great to hear that Ideagen Quality Management has been beneficial in managing various aspects of your Quality Management System. We’re happy to know that our solution has made accessibility, improvement and compliance easier for you. Your feedback is invaluable to us. We value your partnership and look forward to continuing to support your Quality Management initiatives. ### 20. Can't recommend highly enough! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Ideagen Quality Management?** I had never managed a QMS electronically, before using Ideagen Quality Management. Ideagen quality management is really a game changer when it comes to managing your QMS. The traceability it provides is excellent and the ability to manage and control documentation, supplier approval, training and calibration is excellent. **What do you dislike about Ideagen Quality Management?** There are no downsides with Ideagen quality management. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control and training requirments. Excellent featuer the reminder, review and escalation emails. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your feedback! It’s great to hear that Ideagen Quality Management has been so effective for managing your QMS and that you value the traceability and control features for documentation, supplier approval, training and calibration. Hearing how these tools support your work is genuinely rewarding. You mentioned there are no downsides, and we truly appreciate that acknowledgment. That said, if you do encounter any challenges or have suggestions down the line, please don't hesitate to reach out. Our support team or your account manager is always here to assist you with any questions or concerns. Kind regards, The Ideagen Team ### 21. Good Quality Management System with plenty of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher K. | Quality Assurance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Ideagen Quality Management?** Easy to use and navigate for daily use.. **What do you dislike about Ideagen Quality Management?** Difficult to produce reports or metrics. **What problems is Ideagen Quality Management solving and how is that benefiting you?** IQM have been able to provide training on producing reports and utilising the web version of the QMS. Provided some direction on how to use IQM. **Official Response from Maria Aksiantsiuk:** > Hi Christopher, Thank you for sharing your experience with Ideagen Quality Management. It’s great to hear that you’ve found it easy to use and navigate for daily tasks. Feedback like yours helps us refine our offerings further. We're also pleased to know that our training and guidance on reports and the web version have been helpful to you. The challenge you mentioned around producing reports and metrics is valuable insight. We’re continuously exploring ways to improve these processes to ensure they are as efficient and user-friendly as possible. Your account manager can provide detailed guides and tailored support to help simplify reporting further. If there’s anything more you’d like to discuss or additional support you require, please don’t hesitate to contact your account manager or our support team. We’re here to assist. Kind regards, The Ideagen Team ### 22. Useful and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rux G. | Quality Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Ideagen Quality Management?** Easy to login and access the information. Has a number of useful features aside from Documents. Customer support is always helpful. **What do you dislike about Ideagen Quality Management?** with only 3 primary licenses makes it hard for users to login in the same time **What problems is Ideagen Quality Management solving and how is that benefiting you?** keeps all the neccesary documents in place and easy accessible for staff members, also assets and suppliers tabs are a real help. **Official Response from Maria Aksiantsiuk:** > Hi Rux, Thank you for sharing your positive experience with Ideagen Quality Management. We're thrilled to hear that you find our solution useful and user-friendly. Thank you for sharing your concerns about simultaneous logins. If needed, you can always obtain additional licenses to enhance your access. Your Account Manager or our Customer Support team are always ready to help you. Thank you for choosing Ideagen. We appreciate your support and look forward to providing you with even better solutions in the future. ### 23. Application is easy to follow through help guide **Rating:** 5.0/5.0 stars **Reviewed by:** Babita S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Ideagen Quality Management?** Application is easy to follow through help guide **What do you dislike about Ideagen Quality Management?** Document numbering system for each kind of document is same. Howver, I think it should be different for different set of documents **What problems is Ideagen Quality Management solving and how is that benefiting you?** before qualtrax, i was maintaining the documents manually through the hard copy so my documents are more organised now. **Official Response from Maria Aksiantsiuk:** > Hi Babita, Thank you for taking the time to share your feedback. We’re glad to hear that you find Ideagen Quality Management easy to follow and that it has helped you organize your documents more effectively compared to manual processes. We appreciate your suggestion regarding the document numbering approach. Your input is valuable, and we’ll consider it as we work towards enhancing our product to better suit users’ needs. If you have any additional feedback or require assistance, please contact our Support Team or your Account Manager. We’re here to ensure your experience continues to improve and remains as seamless as possible. Thank you again for your review! ### 24. Streamlined our Business Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Amy F. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Ideagen Quality Management?** Quality Management has been able to help us streamline our business practices. Prior to implementing QM we used spreadsheets to track documents, maintenance, non-conformances, etc. The amount of time and effort required to ensure that things were up to date was quite high. Now with QM, we can see at a glance what is due now, a week from now, and later. It has reduced the amount of overdue items. **What do you dislike about Ideagen Quality Management?** Some of the modules are not quite as fully fledged as others. The customer and supplier modules could be better utilised. There is not much that you can modify in these records. This renders these modules to not much more than a rolodex. It would be useful to be able to track supplier reviews and certificate expirations better in the supplier module for example. **What problems is Ideagen Quality Management solving and how is that benefiting you?** QM has been able to allow all members of the company be able to see at any time various aspects, i.e., draft documents, current NCs, upcoming audits. A lot of this information was buried in sharepoint and hard for non-frequent users to find. We've also been able to share information with certain customers through QM access. We are required to share various bits of information with a number of customers. This information needs to be available and up to date AT ALL TIMES. With QM, we've been able to achieve this by allowing these customers limited access to records built for them with the information. As QM is updated, their records are updated. This means that we do not need another spreadsheet to track if we have remembered to send a customer an updated record, they have access to the current copy at any time. **Official Response from Maria Aksiantsiuk:** > Hi Amy, Thank you for taking the time to share your experience with Ideagen Quality Management. We’re so pleased to hear how the solution has helped streamline your business practices, reduced overdue items and improved visibility into critical processes. It’s wonderful to know that it's making document and customer information management more accessible for your team. We recognize your feedback on the customer and supplier modules and truly appreciate you pointing this out. Suggestions like these help us to improve; tracking supplier reviews and certificate expirations is certainly something we’ll consider as we continue to enhance our offerings. Should you have further questions or need assistance, please don’t hesitate to contact our support team or your account manager. We're here to ensure you get the most from your experience. Kind regards, The Ideagen Team ### 25. Ease of Navigation and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ideagen Quality Management?** At this time, we only use Q-Pulse for Document Control. The ease of use and navigation makes it easy for new users to learn how to use and find their way around the software with minimal instructions. The controls meet all of our regulatory, customer, and corporate needs. Customer Service has always been quick to respond and correct any issues we have come across. **What do you dislike about Ideagen Quality Management?** Some controls are to strict (example - only being able to assign 2 owners to a document) **What problems is Ideagen Quality Management solving and how is that benefiting you?** Not addressing a problem. Only using for document control. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! We’re glad to hear that you find Ideagen Quality Management easy to navigate and administer. Regarding your feedback on the control limitations, we recommend raising this as an enhancement. Please contact your Account Manager or our Customer Support team to log this idea. Thank you! ### 26. IQM is a valuable tool for our lab **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy R. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ideagen Quality Management?** IQM is great at maintaining all our documents and including the history, tracking revisions, and recording the review and approvals, all of which help with accreditaiton requirements. It also easily captures and reports our equipment maintenance information through workflows. **What do you dislike about Ideagen Quality Management?** I really like the capabilities of the workflows, but the more complex workflows are a little difficult for me to create and implement. **What problems is Ideagen Quality Management solving and how is that benefiting you?** IQM helps with accreditation requirements for document control, ensuring everyone has access to the most recently approved document, and helps to maintain previsou versions of a document. IQM helps to eliminate worrying over how to satisfy certain accreditation requirements. **Official Response from Maria Aksiantsiuk:** > Hi Cyndy, Thank you for sharing your experience! We’re thrilled that Ideagen Quality Management is helping your lab stay organized and meet accreditation requirements. We appreciate your honesty about the complexity of advanced workflows. Your Account Managers are always ready to help you make the most of the solution. If you have any questions in the future, please feel free to contact them. Once again, thank you for sharing your experience. ### 27. Unsatisfactory Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Sharon C. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Ideagen Quality Management?** IQMS Client is easily configurable for Occurence and Incidents **What do you dislike about Ideagen Quality Management?** The Web version is far from meeting the functionality of the client version. Customer Service and communication is very poor. Dashboards are too complicated for end users to configure and lack of still with service desk on configuration or resolving issues **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document storage, Audits, CA/PA and H&S Occurence recording and reporting. **Official Response from Maria Aksiantsiuk:** > Hi Sharon, Thank you for your valuable feedback on Ideagen Quality Management and our customer service. We understand your concerns about gaps between the web and client versions and dashboard complexity. Improving these areas is our top priority. Our development team is working to enhance the web app's features to match the client version for a seamless experience. We also know how important good customer service is. We're training our service desk team to provide better support. Your feedback is crucial in guiding these improvements. It's great to hear that you've found benefits in document storage and occurrence recording with the solution. If you need further assistance, please contact your account manager or our support team. Your satisfaction is very important to us. ### 28. Quality Engineer who uses Action Management, Audit, Calibration & Documents modules on a daily basis **Rating:** 3.5/5.0 stars **Reviewed by:** Ricky R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Ideagen Quality Management?** The design and subsequent layout is very user friendly, I personally I like that the different modules all have their own search boxes so that your Clipboard and "Mental Clipboard" don't have to keep numbers in them, they can be dumped in each module and referred back to in the future. I also find the search function across all modules to be very helpful considering the amount of records that my company has created. **What do you dislike about Ideagen Quality Management?** I find the Audit module to be difficult to follow in regards to how the months are displayed visually, only the 12 months of the year are visible when the module opens. It has been my experience across various companies and corresponding industries that annaul Audits for example, are often performed after their scheduled date and would therefore not be visible, as an improvement I would reccomend expanding this to include the 3 months both proceeding & following the scheduled Audit month. I don't believe this would drastically effect the overall layout of the module window as currently there is a "dead space" between the ending of even our longest worded Audit Title until the 12 calendar months are shown. If it would not be too development and/or CPU intensive I would recommend an algorithim be implemented in to the search function of the Calibration module specifically that includes in the search results potential spelling errors within the Number, as again in my experience, many spelling mistakes are made on calibration labels/mis-interpretations of their spelling & numbering. For example the Number 053 may be written on a calibration sticker but be mis-interpreted as 058, 038, 088 etc when inputting on to Q-Pulse meaning it will not show up in the results when someone searches for what they have read on the sticker. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Acheiving full traceability across our business in order to maintain aerospace approvals. ### 29. User Friendly and the best QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Ideagen Quality Management?** It is simple, easy to use and well laid out. **What do you dislike about Ideagen Quality Management?** Improve the speed. Customer support has been slow but gradually improving. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It enable us to comply with standards thereby meeting accreditation requirements. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! We’re pleased to hear Ideagen Quality Management is meeting your needs and supporting your accreditation efficiently. We’re always working to improve performance and response times, so your input is invaluable. If you have more suggestions or need help, feel free to reach out to our support team or your account manager. Best regards, The Ideagen Team ### 30. QMS Rating & review **Rating:** 3.5/5.0 stars **Reviewed by:** Priya P. | Intern , Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Ideagen Quality Management?** I used one of the Ideagen QMS named Q-Pulse for efficient documentation & Risk management during my thesis. I liked document control feature alot, it's very easy, one can create document, inspect the document, can track changes/updates, history of all(cleared/available record) data. I used this service weekly, for logs/incident responder, performing risk assessment & updating documents for same. **What do you dislike about Ideagen Quality Management?** Ideagen should work on their customer support availability, i kind of faced problem to connect with support team. Enough videos/tutorials are not available for those who is using this platform for 1st time, one need to spend time to figure out the process. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It makes easy for me to manage documents & keep on it. I was able to save alot of time that i was giving on documentation before. **Official Response from Maria Aksiantsiuk:** > Hi Priya, Thank you for taking the time to share your detailed experience with Ideagen Quality Management. It’s great to hear that you found the document control feature intuitive and valuable for managing your documentation and risk assessments. Saving time and streamlining these processes is exactly what we aim for. We appreciate your feedback on customer support availability and onboarding materials. It’s important for us to know where improvements can be made. Rest assured, we are actively working on enhancing our support accessibility and developing more beginner-friendly resources to improve the overall experience. In the meantime, customers can raise tickets online here: https://iqm-pro.help.ideagen.com/hc/en-gb/p/support. Plus, there is a wide library of guides and videos available here: https://iqm-pro.help.ideagen.com/hc/en-gb – feel free to explore, and we hope you find them helpful! If you have any further questions or need help, please reach out to our support team or your account manager. We’re here to help. Kind regards, The Ideagen Team ### 31. Q Pulse Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia Grace B. | GMP and Regulatory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ideagen Quality Management?** It is very user friendly, and easy to use **What do you dislike about Ideagen Quality Management?** it can sometimes be slow, which can be frustrating however a simple log on and off usually does the trick. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management addresses various challenges such as ensuring compliance with regulatory standards, improving operational efficiency, and enhancing product quality. By streamlining processes and promoting a culture of continuous improvement, it helps organizations reduce risks, minimize errors, and maintain high levels of customer satisfaction. This ultimately benefits users by enabling them to focus on core business activities, drive productivity, and achieve better overall performance. **Official Response from Maria Aksiantsiuk:** > Hi Sophia! We appreciate your review and value your continued support! It’s wonderful to know that our solution is helping you streamline your processes and enhance efficiency. For assistance with occasional slowness, please reach out to our Customer Success team through the Support tab on https://community.ideagen.com/, they will be ready to help. Thank you again for your valuable feedback. ### 32. Experience in Supply Chain and Procurement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Ideagen Quality Management?** We are using the tailor made Ideagen platform under the module for Supplier Management. The best that I appreciated a lot is the timely reponse from Ideagen's team. **What do you dislike about Ideagen Quality Management?** Overall, the system is user-friendly. For me, i am still not familar with the Dashboard Report section. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We have dedicated contact point, called Kerry Ryder. She is clever and extends great support to us for solving problems. Also, she are always nice and proactive to support our urgent request. I appreciated her effort and support much. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience with Ideagen Supplier Management. We're thrilled to hear your positive feedback about the timely responses of our team, and that their support has been beneficial to your operations. We understand that becoming familiar with the dashboard report section can take some time, and we are committed to making this as intuitive as possible. Please contact your Account Manager if you need further assistance. Your insights are valuable to us, and we are here to ensure your success with Ideagen. ### 33. Ideagen Quality management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** We use the software to manage our SOPs, CAPAs, audits and suppliers. The software works well and makes our business run better. **What do you dislike about Ideagen Quality Management?** Sometimes overly complicated to do some of the tasks we require **What problems is Ideagen Quality Management solving and how is that benefiting you?** It allows us to effectively manage our SOPS. We use it to record our CAPAs when things go wrong or if things go well. It is a great place for recording our audits. We also use it to manage our suppliers and assessment team. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience with Ideagen Quality Management. We’re glad to hear the software helps manage SOPs, CAPAs, audits and suppliers, enabling smoother operations. Feedback like this strengthens our commitment to providing effective, reliable tools. We understand that some tasks can feel complex at times. Your insights are invaluable in helping us improve usability, and we appreciate your feedback. If you have questions or need guidance, our support team and account manager are here to help. For further suggestions or assistance, feel free to reach out. We’re here to ensure you get the most from Ideagen solutions and achieve your business goals. Kind regards, The Ideagen Team ### 34. Well executed product **Rating:** 4.5/5.0 stars **Reviewed by:** Neerav R. | Quality head, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2024 **What do you like best about Ideagen Quality Management?** Great product and its relatively easy to use compared to other quality management software. reduces your work by automating your tasks and increases the overall productivity of the system. Helped me to identify and work on parameters causing deviations in process. Customer support services are excellent and really helps you to solve your challenges **What do you dislike about Ideagen Quality Management?** It can be challenging to learn the software during the initial phase, there are a lot of features available in it, with proper document tutorials it will be easy to use and excel in it. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It helped me to automate the workflow systems Has helpedus to increase our operational efficiencies by 22% Reduced the cost of poor quality with an organized and data centric approach ### 35. World Leading QHSE Systems Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steve P. | Chief Safety Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Ideagen Quality Management?** Having everything in one place, and creating a single source of truth for a global organisation such as ours is invaluable. Functionality and workflow is great; only speed of loading and the user interface needs improving. **What do you dislike about Ideagen Quality Management?** V7 is still very basic looking, reminds everyone of MS Dos days, In todays World when everyone is used to interactive Apps, URL's and Web pages loading instantly, Q-Pulse looks and feels very dated. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Q-Pulse makes standardising across many diverse businesses much easier. We also operate an Integrated Management System, so Q-Pulse also looks after Health & Safety and our Environmental systems (all auduted and accredited to ISO standards). ### 36. Q-Pulse - Used in an Aviation Compliance Setting **Rating:** 3.5/5.0 stars **Reviewed by:** Oliver H. | Safety & Compliance Surveyor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Ideagen Quality Management?** The system ties in all aspects of our compliance SMS into one space and is relatively customisable. **What do you dislike about Ideagen Quality Management?** Certain aspects including; Stability, Ordering of attachements (Which is random and there is no ordering otions) and Stability of the iPad app cause us a few issues on a regular basis. This leads to rework. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We are able to manage Audits and risk management very tightly. We are also able to manage the approval of staff, suppliers and Contractors. We use it for asset management and document management. **Official Response from Maria Aksiantsiuk:** > Thanks for sharing your feedback! We’re pleased to hear that Ideagen integrates all parts of your SMS into a single, customizable platform. As for the Ipad app issues, please be assured that we are continually monitoring and improving the robustness of the iPad version. It would be really helpful if you could contact your Account Manager or our Support Team to talk through your challenges with mobile app and main application as your feedback could help future development. Thank you for choosing Ideagen and we hope that these issues can be resolved quickly for you. ### 37. Dependable Quality Management application **Rating:** 5.0/5.0 stars **Reviewed by:** Aminur R. | LIMS Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Ideagen Quality Management?** Within our department we use Q-Pulse. The ability to compartmentalise areas within Q-Pulse is extremely useful. The various categories (e.g. Assets, CA/PA) etc allow you to organise categories well **What do you dislike about Ideagen Quality Management?** The downside is the difficulty in getting Q-Pulse accessible on a mobile phone or on the go. Whilst there are methods to do this, they are difficult to arrange and to jump through the hoops of NHS information governance. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It allows us to record assets, incidents, documentation and users. It allows quality managers a way to record information and identify trends. **Official Response from Maria Aksiantsiuk:** > Hi Aminur, Thank you for sharing your thoughts on Ideagen Quality Management! We’re glad you find the compartmentalisation features of Ideagen Quality Management useful. We understand the challenges with mobile accessibility due to NHS information governance policies. While these restrictions are beyond our control, we’re always looking for ways to improve within these limits. If you have more suggestions or need help, feel free to reach out to your Account Manager. ### 38. Software is OK, post installation support is appalling **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Ideagen Quality Management?** It does seem to broadly do what it is supposed to do (in terms of record management) **What do you dislike about Ideagen Quality Management?** Post installation support is awful - slow, unresponsive, needs to be repeatedly chased to get anything done at all. Some basic functions that you would expect to see from a cloud hosted database solution are missing, for example the ability to restore an accidentally deleted record, the abilty to limit URL access by country (AWS geographic restriction). **What problems is Ideagen Quality Management solving and how is that benefiting you?** not really solving a problem - we were forced to upgrade from QPulse to IQM by Ideagen **Official Response from Maria Aksiantsiuk:** > Thank you for taking the time to provide your feedback. We sincerely regret the negative experience you’ve had with our post-installation support and acknowledge the delays and challenges you faced. This is not the level of service we strive to deliver, and we understand how frustrating this must have been for you. We are actively working to address these issues both for your specific case and more broadly across our processes to ensure a smoother and more responsive customer experience moving forward. Your comments regarding missing functionality, such as the ability to restore accidentally deleted records and implement geographic restrictions, have been passed on to the development team and will be reviewed as part of our ongoing efforts to enhance the system. We recognize the importance of proper support and effective solutions, and we will take this opportunity to improve. Be assured that this case is being closely monitored at a senior level, and we are committed to resolving your concerns. Thank you again for your honest input, as it plays a vital role in helping us make meaningful improvements. Kind Regards, The Ideagen Team ### 39. Many features which make a complete quality program. **Rating:** 4.5/5.0 stars **Reviewed by:** Laurette R. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** Easy to use product. Universal and helpful to me in my job as Quality Manager. **What do you dislike about Ideagen Quality Management?** It's is a bit expensive for medium to small laboratories. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It keeps track of controlled documents. I appreciate reminders of expiring documents. **Official Response from Maria Aksiantsiuk:** > Hi Laurette, Thank you for your review of Ideagen Quality Management. It's great to hear that you find the software easy to use and helpful in your role as a Quality Manager. We are happy to know that features like tracking controlled documents and reminders for expiring documents contribute to your success. We understand your concern about pricing for medium to small laboratories. Our pricing reflects the value we aim to provide through continuous product enhancements and dedicated support. We also offer tailored solutions to meet the needs of organizations of all sizes, ensuring every customer can benefit from our platform. If you have any further questions or need assistance, our Support Team or your Account Manager would be happy to help. We’re here to ensure you continue to get the most out of the solution! ### 40. Q-Pulse now Ideagen Quality Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Ibrahim K. | Quality, Data and Information Management Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Ideagen Quality Management?** - The software rarely crashes. - Very easy to use and navigate. - Software package designed for all ages (16+) - The customisability of the software to suit individual needs. - All the modules and their uses is the reason why this software package is so great. **What do you dislike about Ideagen Quality Management?** - The initial Ideagen Quality Management (Q-Pulse) training can be improved by adding more video tutorials instead of interactive ones in my opinion. - I am currently not aware of a person who can be contacted for Ideagen Quality Management (Q-Pulse) related problem from Ideagen Quality Management (this information might be with other higher grades of staff). - Sometimes the software can be slow in running reports (depends on the amount of data I need) - A small session log out time for all the users in my department. - I would like to see specific accounts have different allowances/powers such as increased session log out times - I would like to see multiple owners assigned to actions, assets etc. **What problems is Ideagen Quality Management solving and how is that benefiting you?** This software package has made work more efficient and controlled for our needs. Staff are able to locate all local policies, standard operational procedures, risk assessments, health and safety records and much more. This software enables us to comply to the strict UKAS guidelines and ISO standards. We as an organisation are very much looking forward to moving onto the Ideagen Quality Management software as well as the web based version. ### 41. Ideagen Quality Management - QPulse **Rating:** 2.5/5.0 stars **Reviewed by:** Robin H. | Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Ideagen Quality Management?** I like that all the modules integrate within each other pretty seamlessly. Customer support will respond to issues, even if their answer is "We can't fix that, it isn't broken" **What do you dislike about Ideagen Quality Management?** I don't like that the program makes me lose my place as I am entering data randomly and very frequently. The user customized fields are difficult to navigate and we have to pay ideagen for any template changes. Other similar software on the market allows the consumer to make changes to a template. I also don't like that copy/paste doesn't work which wastes a lot of time. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Outputting quality documents for customer submittal. ### 42. Q-Pulse connection **Rating:** 3.5/5.0 stars **Reviewed by:** Martin d. | HSEQ Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ideagen Quality Management?** Management of workflows, templates, wizards ibilities and custo **What do you dislike about Ideagen Quality Management?** Missing full API connection, lack of ability to export reports, difficult to combine different databases, stages, incidents and findings into one report. Missing, unclear or incorrect information in help documentation. Leak of new regulation support, like risk register ( i **What problems is Ideagen Quality Management solving and how is that benefiting you?** Support of Audit programs, incident and finding management, this basic function is working OK! Missing Risk register management, SMS regulation support (I know this a additional module, but this is not fitting our organisation to complex and time consumming) **Official Response from Maria Aksiantsiuk:** > Hi Martin, Thank you for your feedback on Ideagen Quality Management. We’re glad you find the management of workflows and templates helpful. As for your comments on the API connection, report exporting and combining databases – we would like to discuss this with you to understand your issues better and provide tailored solution. Please reach out to your Account Manager to talk through these concerns further and explore options you may have. Thank you for being our valued customer and sharing your Ideagen experience! ### 43. Total Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Steven S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Ideagen Quality Management?** We use Ideagen Quality Management to fully control our Integrated Management System. It provides us with a robust document management system which is easy to navigate and provides our team access to all our IMS documentation wherever they are in the world via the web application. We manage our incidents with the CAPA module, where we have bespoke workflows for customer complaints , engineering change requests and employee suggestions. Our calibration and PPM is managed in the assets module which provides a readily accessible calibration / service history of all equipment on site. Finally the audit module makes planning and carrying out audits a breeze. The question bank, populated by Ideagen during the set up process means that our audit team have set of ready prepared questions that they just drag over onto a checklist, which can then be saved for future use. **What do you dislike about Ideagen Quality Management?** There is nothing not to like about this product **What problems is Ideagen Quality Management solving and how is that benefiting you?** It provides a fully controlled management system that can be accessed by all our colleagues around the world ### 44. Using Ideagen Q-Pulse for Managing Internal Audits **Rating:** 4.5/5.0 stars **Reviewed by:** Greg F. | Senior Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Ideagen Quality Management?** Quick to use non-conformance wizards (no spreadsheets or forms required). **What do you dislike about Ideagen Quality Management?** Being forced onto a cloud platform in the future and no further updates to in-house client based system. **What problems is Ideagen Quality Management solving and how is that benefiting you?** No cumbersome forms to fill out or keep track of. All the steps to raise and track a non-conformity are simple. **Official Response from Maria Aksiantsiuk:** > Hi Greg, Thanks for your insights. We’re pleased that you find the non-conformance wizards efficient and easy to use. The user-friendliness of Ideagen Quality Management is often mentioned by our customers. Thank you for your feedback about the transition to a cloud platform. We’re moving to a SaaS model to provide better scalability, security and continuous improvements. Your feedback is important to us, and we appreciate your understanding. We hope your experience with Ideagen Quality Management continues to be positive. Thank you for your feedback! ### 45. Excellent Qualtrax work platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Ideagen Quality Management?** What I like most is the ease of managing documents, reports, and databases. **What do you dislike about Ideagen Quality Management?** What I like least is not having assistance in Spanish. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It helps me keep the information controlled and current, a tool that provides great support to my plant. **Official Response from Maria Aksiantsiuk:** > Thank you for taking the time to share your experience with Ideagen Quality Management. Managing documents, reports, and databases with ease is something we’re proud to provide, and it’s great to hear this has been beneficial for you. We also appreciate your feedback regarding the lack of assistance in Spanish. Your input has been passed on to our support and customer success teams as we continuously work to improve and better support the diverse needs of our users. If you have any further comments or require further assistance, our support team or your account manager will be happy to help. Kind regards, The Ideagen Team ### 46. Ideagen Review **Rating:** 2.5/5.0 stars **Reviewed by:** Brooke B. | Medical Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** The Ideagen Quality Management System is beneficial for document control. **What do you dislike about Ideagen Quality Management?** As an original Qualtrax user, the transition to Ideagen has been discouraging. The customer support is not as competent in the product itself and a greater amount of defects have been identified and not resolved. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management system is allowing our laboratory to have more visability of our documents and records. **Official Response from Maria Aksiantsiuk:** > Hi Brooke, Thank you for leaving a review of Ideagen Quality Management. It’s great to hear that you find our solution beneficial for document control and that it has improved visibility for your laboratory’s documents and records. That kind of value is exactly what we aim to deliver. Transitioning from Qualtrax to Ideagen can certainly feel like a big change, and we truly appreciate your patience as we navigate this journey together. We've taken note of your concerns regarding product defects and support, and we want to assure you that we are deeply committed to improving in these areas. Our support team undergoes continuous training, and our processes are regularly quality-assured to ensure you receive the best assistance possible. If there’s anything we can do to make your experience better or if you have unresolved issues, please don’t hesitate to reach out to our Support Team or your Account Manager. Thank you for your feedback - it’s invaluable in helping us improve and provide the level of service you deserve. ### 47. Ability to be a better you **Rating:** 4.0/5.0 stars **Reviewed by:** Troy M. | Ground Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** I have found Ideagen Quality Management affords opportunity for persons to expand their portfolio by giving access to multiple disciplines **What do you dislike about Ideagen Quality Management?** The only problem I have encountered is the platform is not the most intuitive; if you are familiar or savvy, you will be able to easily navigate. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Being able to streamline recurrent training within a company significantly minimizes overheards **Official Response from Maria Aksiantsiuk:** > Hi Troy, Thank you for your review of Ideagen Quality Management. We are delighted that our solution has been beneficial in streamlining recurrent training within your company, resulting in reduced overheads. We appreciate your positive feedback on the platform's ability to provide access to multiple disciplines, allowing users to expand their portfolios. Thank you for sharing your concern about the platform's intuitiveness. We are continuously working to improve the user experience and make navigation more intuitive for all users. We value your feedback and will take it into consideration as we enhance our software further. If you have any further questions or need assistance, please contact our Support Team or your Account Manager. We are here to help. Thank you once again for your valuable feedback. ### 48. Not Flashy, a Little Clunky, But it Does the Job. **Rating:** 3.5/5.0 stars **Reviewed by:** Steven K. | Manufacturing Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Ideagen Quality Management?** We are able to balloon, store, edit, reference, and share multiple part prints across multiple aspects of our production. From set up, to machining, and quality this software helps us keep the way we talk about features uniform. **What do you dislike about Ideagen Quality Management?** This software looks dated and operates a little clunky (with noticeable load times after most clicks). **What problems is Ideagen Quality Management solving and how is that benefiting you?** Categorizing quantification issues on production parts found during inspection to help quickly disposition and determine corrective actions. Balloons applied to the prints in this software make interdepartment communications surrounding features more uniform and streamlined. ### 49. So much more efficient than using MS Office & Windows **Rating:** 5.0/5.0 stars **Reviewed by:** Tina T. | Group Quality Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Ideagen Quality Management?** I like the level of control you have in terms of managing compliance, the reports and dash board are also excellent. its so easy to use with full support from Ideagen with implementation and integration. **What do you dislike about Ideagen Quality Management?** It would be great not to have to go to 2 places to complete an action in issue Manager **What problems is Ideagen Quality Management solving and how is that benefiting you?** Solves the ineffiency of e-mails and auto escalates if action not completed. Gives governance over documentation and issues. **Official Response from Maria Aksiantsiuk:** > Hi Tina, Thank you for your feedback on Ideagen Quality Management! We’re glad you appreciate the control over compliance and the ease of use with our support. Thank you for your suggestion re completing an action in Issue Manager. We’ve shared your comments with our product team. Your insights are invaluable to us. Thank you! ### 50. Great product, very efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Adam K. | Laboratory IT, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Ideagen Quality Management?** The system itself is robust and useful! We have used it for many years and will continue too in the future. **What do you dislike about Ideagen Quality Management?** The UI could do with a facelift in some areas. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Capturing SOPs, CAPAs and staff members information in Pathology. **Official Response from Maria Aksiantsiuk:** > Hi Adam, Thank you for sharing your thoughts! We’re delighted that Ideagen Quality Management has been a reliable tool for you and your Pathology department over the years. We appreciate your suggestion about updating the user interface. We’re constantly working on improving the look and capabilities of the solution. Your insights are crucial as we strive to improve the solution. - [View Ideagen Quality Management pricing details and edition comparison](https://www.g2.com/products/ideagen-quality-management/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A33%3A04+-0500&secure%5Bsession_id%5D=134011aa-8d99-48df-b3d3-f38f6bf2bdc7&secure%5Btoken%5D=94715dbc618f9d1e00fecb908e9483258ce61f52496909606d0c93e10801c7fb&format=llm_user) ## Ideagen Quality Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) ## Ideagen Quality Management Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Product Specification** - BOM and Recipes - Packaging - Assemblies **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Manufacturing Specifications** - Quality Control - Shop Floor - Operations **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Supplier Specifications** - Supplier Collaboration - Scorecards - Supplier Selection **Inspection Management** - Templates - Workflows - Corrective Actions **Data Management** - Standardization - Analytics - Integration - Out-Of-Specification **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Ideagen Quality Management Alternatives - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (523 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (768 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (600 reviews)