--- title: Ideagen Quality Management Reviews meta_title: 'Ideagen Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 485 reviews by the users' company size, role or industry to find out how Ideagen Quality Management works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 485 scale: '5' date_modified: '2026-07-17' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # Ideagen Quality Management Reviews **Vendor:** Ideagen **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.0/5.0 **Total Reviews:** 485 ## About Ideagen Quality Management Ideagen Quality Management is a cloud-based quality management system (QMS) that enables quality and operations managers in regulated industries to manage compliance, CAPA workflows, audits, document control and supplier quality across multiple sites from one connected platform. Named a Leader in the Verdantix Green Quadrant 2026, an independent analysis of 14 QMS platforms serving life sciences, healthcare and manufacturing, Ideagen received perfect scores of 3.0/3.0 for AI operations and supplier quality management. AI is embedded into quality workflows from the ground up, not added as a feature layer. Ideagen Mazlan uses an organization's own QMS data to draft policies, guide investigations, flag compliance gaps ahead of audits and track regulatory changes across jurisdictions in real time. What previously took three days of investigation takes three hours. The platform is purpose-built for GxP and regulated environments and reaches 80%+ adoption on the floor. Most QMS failures trace back to the same causes: quality data fragmented across sites, CAPA processes managed in email chains and documentation that is out of date before it reaches the people who need it. Ideagen Quality Management addresses these directly by centralizing quality workflows and automating document version control and approvals, eliminating the manual overhead that creates compliance risk across sites. Core capabilities include: Non-conformance and CAPA management: capture every non-conformance, guide root cause analysis and track corrective actions through to verified closure so the same issue does not recur Document control: automated versioning, approval workflows and full audit trails ensure every site works from the current, controlled version Audit and inspection management: plan, manage and evidence every audit in one place, with AI-driven monitoring delivering 99%+ reduction in audit findings Supplier quality management: monitor supplier performance, manage non-conformances and coordinate corrective actions across the supply chain Training and competency management: track certifications, qualifications and completion status — new hire training time reduced by 40% Regulatory intelligence: multi-jurisdictional regulatory change monitoring with automated alerts and impact analysis Organizations using the platform report 25-40% improvements in compliance audit scores, 50% faster CAPA cycle times and 30-50% reductions in documentation time. Customers include Nuffield Health, Torbay Pharmaceuticals, Fresenius Kabi, Vector Aerospace and Whyte & Mackay. The platform integrates with ERP, PLM, MES and HR systems and is available in cloud and on-premise deployments. Ideagen Quality Management is well suited to mid-market and enterprise organizations in regulated industries managing quality across multiple sites or standards, where fragmented systems and manual processes create compliance and operational risk. ## Ideagen Quality Management Pros & Cons **What users like:** - Users find the **ease of use** of Ideagen Quality Management beneficial for managing QMS activities efficiently across sites. (62 reviews) - Users appreciate the **intuitive and unified QMS management** of Ideagen Quality Management, enhancing usability across multiple sites. (36 reviews) - Users praise the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience and resolution of issues. (23 reviews) - Users value the **time-saving document control** feature of Ideagen Quality Management, improving compliance and reducing manual errors. (23 reviews) - Users find the **ease of building workflows** with Ideagen Quality Management a game-changer for documentation management. (23 reviews) - Users find the **intuitive interface** of Ideagen's Quality Management software easy to navigate and implement across teams. (23 reviews) - Ease of Access (16 reviews) - Audit Management (14 reviews) - Customizability (14 reviews) - Flexibility (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating, experiencing slow responses and a lack of hands-on assistance when issues arise. (25 reviews) - Users express frustration over **feature limitations** , hindering process efficiency and complicating user experience with inadequate support. (13 reviews) - Users find the **difficult usability** of Ideagen Quality Management hampers issue resolution and form management efficiency. (11 reviews) - Users find the **learning curve steep** for Ideagen Quality Management, with complex processes and challenging report printing. (11 reviews) - Users are frustrated with the **slow performance** of Ideagen Quality Management, causing significant work delays and inefficiencies. (11 reviews) - Users find the **licensing costs prohibitive** , as hosting expenses significantly inflate the overall price of Ideagen Quality Management. (10 reviews) - Users find a **steep learning curve** for Ideagen Quality Management, especially during the initial phase of use. (10 reviews) - Not Intuitive (10 reviews) - Users report experiencing **software bugs** that cause crashes and technical errors, affecting the workflow and user satisfaction. (10 reviews) - Users face **time-consuming challenges** with Ideagen Quality Management, needing significant effort to resolve issues and learn the system. (10 reviews) ## Ideagen Quality Management Reviews ### 1. Long Term Laboratory User - Vital System **Rating:** 1.5/5.0 stars **Reviewed by:** Wallis H. | Pathology Quality & Governance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** Nothing at all - move to new cloud based SaaS hosted version has not resulted in any changes to the desktop based version. Web based version not fit for use. New version has tripled costs and provided sub standard support. **What do you dislike about Ideagen Quality Management?** No choice but to move to a cloud based version in order for system to continue to be supported. However since moving contract price has tripled and support is minimal with more reliance than ever on internal IT support. Ideagen support takes days to respond to issues even with entire system outages. Updates performed by Ideagen without warning and without request causing system outages and time/effort required for system checks. Currently on our second outage. First took 10 days to resolve. Unacceptable support and would look to purchase an alternative product from an alternative provider. Ideagen not the company it used to be. **What problems is Ideagen Quality Management solving and how is that benefiting you?** All-in-one product for all aspects of Quality Management. Replaces paper based or Windows based processes. Easy and intuative to use - all modules operate in a similar way. Allows for easy gathering of evidence for accreditation purposes. Without it, this would be much harder to achieve. **Official Response from Maria Aksiantsiuk:** > Hi Wallis, Thank you for your detailed and thoughtful review of Ideagen Quality Management. We’re glad to hear that the solution has been an essential part of your laboratory practices for over a decade, and that it simplifies quality and governance work while supporting accreditation needs effectively. It’s fantastic to know that your team values its intuitive design. We appreciate your feedback regarding the training module and the web-based version. While we’re constantly working on enhancements, we understand how vital these features are to your workflow. We’re actively optimizing the desktop version to ensure a smoother experience for all users. Your insights help us prioritize developments to deliver solutions that meet your needs. We value your long-term partnership and encourage you to reach out to our Support Team or your Account Manager if you have any questions or require assistance. Thank you again for sharing your experience - we’re committed to supporting your laboratory’s success. ### 2. Admin-Heavy System Needs Better Integration and Automation **Rating:** 2.5/5.0 stars **Reviewed by:** emma m. | radiotherapy Practice educator, NHS, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Ideagen Quality Management?** Familiarity. the platform sadly needs improvement. **What do you dislike about Ideagen Quality Management?** The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Your system doesn't actually benefit me. I am currently bending the system to fit my needs. Some very minor changes would increase customer experience greatly. I would love to collaborate with ideagen as there are some fairly quick wins to improve stakeholder experience. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed and honest feedback, Emma. We appreciate you sharing specific examples of where automation and integration could make your work more efficient. We'd welcome the opportunity to discuss your "quick wins" suggestions. Your account manager would be more than happy to arrange a conversation about your workflow needs. Your frontline experience as a Practice Educator could provide valuable input for future development. We want Ideagen Quality Management to work for you, not the other way around. Kind regards, The Ideagen Team ### 3. A versatile software that helps to keep your data organized **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Ideagen Quality Management?** The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a way to make paper processes "paperless". They have helped overcome many obstacles regarding documentation that our laboratory faced. The system is also convenient for document control, keeping the most up to date SOP's in the system and available for use. Since it also keeps historical versions and changes of each document, it is easy to comply with our accreditation standards. **What do you dislike about Ideagen Quality Management?** Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating how useful this is and exactly what this gives us. So far, there has been better support with the new package. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Before the Ideagen Quality Management Software, we had folders upon folders of procedures and manual written in MS Word. Each change was documented and every version had to be available. This led to hidden folders, trying to keep only current SOP's accessible, the hope that folders weren't accidentally moved or hidden, and extensive searching when we needed to find specific SOP's that were in effect at specific times. This software has greatly helped organize and keep the current documents available to those who use them, while organizing and making past version very easily searchable and accessible when needed. **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback! It's wonderful to hear that the workflow versatility and document control features have transformed your laboratory's processes - moving from folders of MS Word documents to organized, searchable documentation that meets accreditation standards is a significant achievement. We're pleased to hear that the enhanced support package is providing better service. We're continuously working to improve our standard support experience as well, and your feedback helps us understand where we need to focus those efforts. Thanks for choosing Ideagen Quality Management to solve your documentation challenges! Kind regards, The Ideagen Team ### 4. Essential Tool for Streamlined Audit and Safety Management **Rating:** 4.0/5.0 stars **Reviewed by:** Okeoghene Nelson M. | Safety and Compliance Auditor (Flight Operations), Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management is very useful in effective management of audit process, which includes audit planning/scheduling, audit execution and checklist development and raising and monitoring of non-conformances and observations to closure. The software is also useful in Safety Management System execution including safety reporting, risk management including risk assessment and mitigation. The ideagen Quality Management system is also useful in raising and tracking action items from meetings **What do you dislike about Ideagen Quality Management?** The Ideagen Quality Management system does not have a unique module for scheduling meetings, the audit module is used for this purpose which is not ideal. a unique meeting module will be a ideal for this purpose **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management system is helping to solve the safety management system implementation, quality assurance and quality control implementation and scheduling and tracking of meeting actions to closure **Official Response from Maria Aksiantsiuk:** > Thank you for this detailed feedback, Okeoghene! It's wonderful to hear that Ideagen Quality Management is effectively supporting your audit management, Safety Management System execution, risk assessment, and action item tracking across your flight operations. Your suggestion about a dedicated meeting module is valuable feedback. We appreciate you sharing this insight - please mention this to your account manager who can submit an enhancement request and discuss potential workarounds in the meantime. Thanks for choosing Ideagen Quality Management to support your safety and compliance work! Kind regards, The Ideagen Team ### 5. Easy to Navigate with Clearly Laid-Out Modules **Rating:** 4.5/5.0 stars **Reviewed by:** Leia K. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Ideagen Quality Management?** The system is very easy to navigate, and each module is laid out clearly and well. **What do you dislike about Ideagen Quality Management?** I don’t like how the document module reads and interprets acknowledgments. They don’t tie into the people module, so it doesn’t show that a specific employee has completed that acknowledgment. **What problems is Ideagen Quality Management solving and how is that benefiting you?** I struggled to keep the training matrix and requirements all in one place and properly linked. Now, with Ideagen, everything is clear, connected, and kept up to date. ### 6. Fantastic Quality Management Software **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Integrated Management Systems (IMS) Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. **What do you dislike about Ideagen Quality Management?** The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Before we implemented Quality Management, document control was a significant challenge. With its introduction, we were able to conveniently gather all our controlled documents in a single location, making them much easier to access. **Official Response from Maria Aksiantsiuk:** > Thank you for this great feedback, Ryan! It's wonderful to hear that the seamless interaction between modules is working well and that Ideagen Quality Management has become integral to your IMS across every level of your business. We're pleased our customer support team has been helpful with quick resolutions. Your feedback about the incidents and occurrences workflow is valuable. Our Ideagen Community platform has comprehensive solution guides and e-learning courses that might help with training colleagues on this workflow. Your account manager can also provide targeted guidance on the specific aspects causing difficulty. Kind regards, The Ideagen Team ### 7. Supports Accreditation, Needs Intuitive Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Nisa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Ideagen Quality Management?** I use Ideagen Quality Management as a supportive mechanism to support our UKAS accreditation. I appreciate its integration of SOPs, capturing of CAPA and risks, and the competency log and framework embedded in the system. I'm also looking forward to reducing the new hire training time and improving our competency management. **What do you dislike about Ideagen Quality Management?** The navigation of the system could be more intuitive. We also need support with the initial setup, as embedding training days is necessary, despite having an accreditation manager with system knowledge. **What problems is Ideagen Quality Management solving and how is that benefiting you?** I use Ideagen Quality Management for integrating SOPs, capturing CAPA, and managing risks. It also reduces new hire training time and improves our competency management. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback, Nisa! It's wonderful to hear that Ideagen Quality Management is supporting your UKAS accreditation through integrated SOPs, CAPA capture, risk management, and the competency framework. Reducing new hire training time and improving competency management are great outcomes! Your point about navigation intuitiveness is noted. For initial setup support, we have resources available at our Ideagen Luminate portal https://iqm-pro.help.ideagen.com/hc/en-gb, or your account manager can provide guidance and best practices to help streamline the configuration process, including embedding training days. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 8. Streamlined Quality Management with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lydia S. | Commercial Corporate Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Ideagen Quality Management?** I like the ease of having all things in one place with Ideagen Quality Management. The initial setup was very easy. **What do you dislike about Ideagen Quality Management?** Better support hours **What problems is Ideagen Quality Management solving and how is that benefiting you?** I use Ideagen Quality Management for quality management and compliance. It serves as a systems application for patient management. I like the ease of having all things in one place. **Official Response from Maria Aksiantsiuk:** > Hi Lydia, Thank you for your 5-star review! It's great to hear that Ideagen Quality Management meets your business needs and enhances efficiency, contributing to your financial health. We appreciate your feedback on the upgrade process and will work on making it smoother. Your feedback means a lot to us! Thanks! ### 9. Cloud Transition Slows Down an Otherwise Useful System **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ideagen Quality Management?** It has the facility to track staff training and skills, with the people module. It ensures all key documents are stored and accessible in the documents module. **What do you dislike about Ideagen Quality Management?** The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the system to connect to our servers. This is an unacceptable length of time. Previously, verifying documents was a simple process of just inputting my password. Now, I have to enter my profile details including email address and password. The web-based version, in my opinion, is of no use to me. Viewing documents is difficult, as the document opens in a small window. There is no ability to upload to the people module, so I will not be using this version. Frankly, I do not see the move to the cloud as an upgrade. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It is a useful tool to store key documents and keep staff training and skills monitored. **Official Response from Maria Aksiantsiuk:** > Thank you for your detailed feedback. We're glad the People module for tracking staff training and skills, along with our Documents module, continues to provide value for your medical practice. The connection time you're experiencing with document uploads is concerning and warrants immediate attention. We'd recommend raising a ticket with Ideagen Support at https://iqm-pro.help.ideagen.com/hc/en-gb/p/support and reaching out to your account manager, who will make this a priority to help get the speed issue resolved and discuss solutions for your authentication and web interface concerns. We appreciate you taking the time to share this honest feedback and look forward to helping resolve these issues. Kind regards, The Ideagen Team ### 10. Highly Customisable Platform That Adapts to Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ideagen Quality Management?** I like that it is for the most part fully customisable and we can use it exactly how we need it. People able to control everyones access by group levels or individual levels is extremely helpful. **What do you dislike about Ideagen Quality Management?** Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read my concern. It has now been raised to a level 2 so I know it is being looked at properly but it took a lot of effort on my behalf to get to that stage. Making changes on existing forms will impact all of the forms retrospectively so that has been a little bit of a challenge to amend our occurrence forms to get them to function as we needed. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We are able to suit business needs by being able to raise near misses in the lab and have accident and incident forms converted into a QR code and placed around the lab for everyone to be able to use without having to log into a computer. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that the customization capabilities and granular access controls are working so well for your healthcare organization. The QR code solution for accident and incident forms is a great example of putting the software's flexibility to work. We're sorry about your support portal experience. Getting through to the right person shouldn't require that much effort. For future issues, you can reach out directly to your account manager who can help escalate concerns quickly. They can also discuss strategies for managing form updates when dealing with retrospective changes to historical data. Thanks for taking the time to share both the positives and areas where we can improve! Kind regards, The Ideagen Team - [View Ideagen Quality Management pricing details and edition comparison](https://www.g2.com/products/ideagen-quality-management/reviews/ideagen-quality-management-review-13116594?section=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A41%3A38+-0500&secure%5Bsession_id%5D=53f7fec2-dfad-415f-99b0-98260b116141&secure%5Btoken%5D=bcf616c3c396a843cd4e11e2ceef7898c9ab9ed98bd15b4863869ae86a8c77d1&format=llm_user) ## Ideagen Quality Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) ## Ideagen Quality Management Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Product Specification** - BOM and Recipes - Packaging - Assemblies **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Manufacturing Specifications** - Quality Control - Shop Floor - Operations **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Supplier Specifications** - Supplier Collaboration - Scorecards - Supplier Selection **Inspection Management** - Templates - Workflows - Corrective Actions **Data Management** - Standardization - Analytics - Integration - Out-Of-Specification **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Ideagen Quality Management Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (767 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (522 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (599 reviews)