My primary complaint is that the new Pricefx format is cumbersome in many ways. With the original format that we used for the first several years beginning in 2019, all the pertinent information on a product was visible at a glance. The format now has multiple tabs for within the Items tab separating out the relevant details, which requires Users to apply more "clicks" to view the same details. This makes reviewing each product price a little more time consuming, which does add up when a quote contains many items (some of ours contain hundreds of items). This is also the case on the Header. In order to see the User that created the quote, you need to click on a separate tab. It may sound petty, but I don't understand why Pricefx felt the need to change the format like this. Review collected by and hosted on G2.com.
We see a lot of "one-off" issues that can't be easily explained, even by our internal Pricefx support person. For example, one quote recently pulled an approver into the Workflow that left the company 3 years ago and whose account had been deactivated since then. Sometimes quotes cannot be Submitted, and there is no error message. One User (Approver) has complained that the Field Names change on random quotes that make no sense at all. E.g., instead of Requested Price it might read "Umbrella" or something that clearly makes no sense. We typically need to ignore these one-offs as we can't afford to spend valuable time troubleshooting issues that may not surface again. Review collected by and hosted on G2.com.
Thank you for your feedback and for being a long-time Pricefx customer. We’re proud that customers choose Pricefx for the flexibility of our platform, the strength of our pricing capabilities, and the partnership we bring to every engagement. Pricefx is the innovation leader in revenue and margin management and optimization, and we continue to invest in user experience, AI-first capability, and end-to-end revenue workflows.
I've discussed your feedback directly with your CSM, and without getting into confidential details, there are options available today to meaningfully improve the experience that are already under review. You are in a good position of having the opportunity to deploy newer capabilities and configuration options that were introduced since your original deployment. We are confident there is a clear path to streamline and modernize your workflows.
We appreciate your partnership and input. I hope you will be able to revisit this review soon to provide an update on the success of these improvements to your daily workflow.
