# Outplay Reviews **Vendor:** Outplay HQ **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 269 ## About Outplay Outplay is the only sales engagement platform that every growing sales team needs. It helps reps prospect, engage, track and sell from a single place without the need to juggle multiple tools and pay multiple bills.Outplay offers powerful and personalized multichannel outreach, outbound sales automations that level up efficiency, advanced reporting for data-powered insights and much more. Outplay has bi-directional integrations with a wide range of CRMs, inboxes and more to help sales teams book meetings and track performances from a single dashboard. Outplay's intuitive UI and industry-leading customer support gets teams up and running rapidly, to start booking meetings now. Not next quarter. With game-changing features like power dialing, AI-powered conversational intelligence and a lead sourcing database of millions, Outplay transforms sales engagement, without the hefty price tag.Switch out multiple point solutions and invoices with Outplay - the all-in-one sales stack for new-age teams. Get a built-in Sales Prospecting tool, Multi-channel Sales Engagement platform, Inbound Conversion and Scheduling tool and Conversational Intelligence platform to exceed your targets, not your budgets. ## Outplay Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Outplay, enhancing interactions and streamlining task management for better productivity. (2 reviews) - Users value the **excellent support** provided by Outplay, enhancing their overall experience and functionality significantly. (2 reviews) - Users find Outplay's **intuitive interface** and smooth onboarding process enhance their overall experience and efficiency. (2 reviews) - Users highlight the **easy-to-use interface** of Outplay, facilitating quick interactions and effective task management. (2 reviews) - Users value the **ease of access** with Outplay, making customer interactions seamless and efficient across platforms. (1 reviews) - Users value the **seamless CRM integrations** of Outplay, enhancing productivity with smooth and efficient setup. (1 reviews) - Users rave about the **excellent customer support** from Outplay, noting quick responses and helpful feedback incorporation. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Users appreciate the **ease of use** of Outplay, finding it simple to implement and navigate effortlessly. (1 reviews) **What users dislike:** - Users report significant **admin issues** with Outplay, including slow customer service and ongoing billing problems post-cancellation. (1 reviews) - Users find the **complexity** of Outplay challenging, particularly with setup and navigation of features like triggers. (1 reviews) - Users report significant **confusion** due to buggy software, poor customer support, and unresolved billing issues. (1 reviews) - Users often face **connection issues** with Outplay, leading to frustration and lost time and resources. (1 reviews) - Users report frustrating experiences with **data deletion** , including continued invoices despite canceling their subscriptions. (1 reviews) - Users express frustration with **limited email creation tools** , wishing for better design options within Outplay itself. (1 reviews) - Users face **integration issues** with services like Pipedrive and Zoho CRM, complicating their setup and functionality. (1 reviews) - Users find the **learning curve challenging** , requiring time and effort to fully grasp the software's setup and automations. (1 reviews) - Learning Difficulty (1 reviews) - Limited Features (1 reviews) ## Outplay Reviews ### 1. The Software that does everything in 1 click! **Rating:** 5.0/5.0 stars **Reviewed by:** Thabiso K. | Lead Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** They get incredible support and develop products every day. I love how easy it is to interact with it. Now, you can connect with even more potential customers across all platforms than ever before. What I like most about Replay is the way it lists the tasks to be completed in order. This allows you to send tons of pre-made and customizable templates very quickly and easily. Best part? Everything is logged to Pipedrive using the built-in Outplay integration. This gives you a general idea of ​​what's going on in every deal while maintaining contact details between sales representatives. **What do you dislike about Outplay?** The learning curve for setting up the software was a bit tricky. Triggers and sequences are stored in strange places, making testing difficult. There were also some problems with the integrated part of the Pipedrive. All of these were little more than minor inconveniences. **What problems is Outplay solving and how is that benefiting you?** Outplay is a must-have. It's not just another "nice to have". Few products address true pain in this borderless, remote economy. Outplay is one of the companies solving this problem. In terms of a pure growth mindset, there should be no other reason for this journey. Usually, when a founder gets his timing, skills, and aspirations right, his ego gets the better of him, and he tends to mess things up by ignoring the team's growth and treating it as mere numbers. and people. You can always replace them. ### 2. The worst service I’ve ever encountered. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Outplay?** The onboarding was smooth, and the interface looked promising. The trial version worked well and didn’t expose the deeper issues we later encountered. At first glance, it felt like a polished and capable platform, which made us hopeful about using it long-term. **What do you dislike about Outplay?** At the beginning of the year, we purchased a subscription to start using the platform. In the end, we lost a huge amount of time and money due to their buggy software. The customer service is terrible — extremely slow responses and no real help. They don’t acknowledge their own issues and refuse to issue refunds. It honestly feels like a scam. Even after canceling the subscription (which had to be done outside of their platform), we’re still receiving invoices and receipts. Absolutely do not recommend. **What problems is Outplay solving and how is that benefiting you?** Outplay helps streamline outreach and engagement workflows, saving time on manual follow-ups and improving team coordination. ## Outplay Discussions - [What is Outplay used for?](https://www.g2.com/discussions/what-is-outplay-used-for) - [View Outplay pricing details and edition comparison](https://www.g2.com/products/outplay/reviews?filters%5Bsentiment_snippet%5D=1386184&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+06%3A17%3A14+-0500&secure%5Bsession_id%5D=7020a664-630c-4580-b7ec-b9f6455ae6af&secure%5Btoken%5D=2b94f3533f9653338da5d421297e63b707bf25b59e394542e9f02ff979f67f95&format=llm_user) ## Outplay Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Content ** - Idea Recommendation - Content Generation - Form Generation **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Product Type** - Standalone Application - Plugin **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Outplay Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,336 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,498 reviews)