Outplay Reviews & Product Details

They get incredible support and develop products every day. I love how easy it is to interact with it. Now, you can connect with even more potential customers across all platforms than ever before.

What I like most about Replay is the way it lists the tasks to be completed in order. This allows you to send tons of pre-made and customizable templates very quickly and easily.

Best part? Everything is logged to Pipedrive using the built-in Outplay integration. This gives you a general idea of ​​what's going on in every deal while maintaining contact details between sales representatives. Review collected by and hosted on G2.com.

The learning curve for setting up the software was a bit tricky. Triggers and sequences are stored in strange places, making testing difficult. There were also some problems with the integrated part of the Pipedrive. All of these were little more than minor inconveniences. Review collected by and hosted on G2.com.

The onboarding was smooth, and the interface looked promising. The trial version worked well and didn’t expose the deeper issues we later encountered. At first glance, it felt like a polished and capable platform, which made us hopeful about using it long-term. Review collected by and hosted on G2.com.

At the beginning of the year, we purchased a subscription to start using the platform. In the end, we lost a huge amount of time and money due to their buggy software. The customer service is terrible — extremely slow responses and no real help. They don’t acknowledge their own issues and refuse to issue refunds. It honestly feels like a scam.

Even after canceling the subscription (which had to be done outside of their platform), we’re still receiving invoices and receipts.

Absolutely do not recommend. Review collected by and hosted on G2.com.

We've mainly used the email sequence features and have been very happy with those. In particular, the ability to do A/B testing on messages has helped us improve our open, click and response rates. We use Pipedrive as our CRM, and the integration between the two platforms is solid. In general, we have found Outplay easy to use and easy to implement. Our sales team uses Outplay all the time. It is a critical part of our standard sales motions. We've also been very pleased with support. Any time we have had a question or needed help, they've assisted us quickly. Review collected by and hosted on G2.com.

Our main use of Outplay has been around emails. I'd like to see more email creation tools - such as easy integration of Google fonts. Right now, we design our emails in another platform and then bring the HTML into Outplay. That works well, but it would be nice to be able to do more design work within Outplay itself. Review collected by and hosted on G2.com.

The deliverability on Outplay is great. We have been performing greatly with Outplay and the calling feature is great too.

The choice of numbers for various countries does help us make the job much easier. Power dialer is also a great feature to use.

Customer support team is also great and responds timely in most of the situations. Review collected by and hosted on G2.com.

There are bugs that we do come across most of the times across the system especially with filters or reporting, which we escalate to the customer support team immediately and then they have to get in to fixing them.

A lot more additional features need to be included, especially would be excited to see the custom reporting feature which would help the customers unlock a lot of data analysis.

Would be looking forward to see much needed feature developments for better data tracking and reporting. Review collected by and hosted on G2.com.

User Experience.

Features are easy to use and understand.

Customer support is great, they reply fast and do an extra mile to take your feedback.

Implementing and setting up is easy. It took as less than a week to start using it. Review collected by and hosted on G2.com.

Sometimes integration with Zoho CRM are quite challenging and stop working. We need to do a lot of testing on our end to prevent issues. Review collected by and hosted on G2.com.

Outplay stands out for its seamless CRM integrations that are often unmatched by other sales enablement tools. The customer support team is exceptionally responsive and supportive, making the integration process smooth and hassle-free, even for those who aren't tech-savvy. Review collected by and hosted on G2.com.

Nothing stands out as a drawback. The product is effective and the support team is consistently reliable. Review collected by and hosted on G2.com.

Been an Outplay user for several years now. Really appreciate how the product continues to evolve and improve. The Outplay team is really open to feedback and suggestions. The Support Team is also really responsive. Use Crelate for my ATS, and love how well Outplay integrates with it. Review collected by and hosted on G2.com.

While there are enhancements I'd still like them to make I can't say there is a downside. Review collected by and hosted on G2.com.

What I most like about Outplay is its ease of use. At our company, we are 20 AEs and SDRs using it for sales engagement and outreach. We all work collaboratively and compare the details. Review collected by and hosted on G2.com.

Sometimes if you discard the campaign the tasks still show in the dashboard which is frustrating Review collected by and hosted on G2.com.

I like most the excellent client service. The response time is always immediate, and the consultants point me in the right direction. They are always willing to dig deeper into complicated issues, even though we are small business with only one sales executive; hence only one Oneplay license for USD 99 monthly.

Outplay was recommended to us by a highly rated Salesforce-only consulting firm that knows all the solutions in the market. The integration with Salesforce and outlook works well.

There is a wealth of opportunities, hence it is up to us to make the most of them. Review collected by and hosted on G2.com.

Apparently, the email template could offer more opportunities for the layout including more font types. It is better than our Salesforce template though. Review collected by and hosted on G2.com.

you don't have to spend all day drowning in emails. Outplay can handle that stuff for you, like scheduling and follow-ups Review collected by and hosted on G2.com.

I've heard some people say it can be a bit tricky to set up all the automations and stuff. Like, it might take some time to really get the hang of it. Review collected by and hosted on G2.com.