OnRamp Reviews & Product Details

What I appreciate most about OnRamp is how intuitive and well-organized it makes the onboarding process for our new customers. It allows us to guide clients step by step through setup and training, making sure they understand the platform and feel confident using it from the start.

I also value its high level of customization—we can adapt each onboarding flow to suit the specific needs of different customers, which saves time and minimizes confusion. The built-in tracking and progress features make it simple to monitor where clients are in the process, enabling our team to provide proactive support rather than waiting for problems to arise.

In summary, OnRamp enables us to deliver a more consistent and engaging onboarding experience, which in turn strengthens customer satisfaction and retention. It transforms what was once a manual and fragmented process into one that is smooth, measurable, and focused on the client. Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike about OnRamp. However, if I were to suggest areas for improvement, I’d mention that some customization features could be more adaptable. Occasionally, making minor adjustments—such as rearranging modules or modifying the layout—can take longer than anticipated.

Additionally, having more comprehensive analytics and reporting tools would be beneficial. For instance, the ability to easily see where customers spend the most time or where they encounter difficulties would allow us to further enhance the onboarding process.

Overall, these are just minor suggestions that would make an already excellent platform even better. Review collected by and hosted on G2.com.

I find the UI of OnRamp extremely easy to navigate and understand from various perspectives, including those of an admin, internal user, and end user. This interface design greatly enhances the overall user experience by ensuring that navigating through the platform feels intuitive and efficient. Additionally, the initial setup process was very easy, thanks to OnRamp's responsive team, who provided substantial support and helped us get started in just a few weeks. Their assistance ensured that the onboarding process was smooth and effortless, contributing to my overall satisfaction with the product. Review collected by and hosted on G2.com.

The only thing that comes to mind is the need for enhancements in handling group applications or submissions. Currently, OnRamp supports one project per customer, which is not optimal for groups with multiple individuals under the same parent account. Improved group logic to accommodate such scenarios would be a fantastic addition to the service. Review collected by and hosted on G2.com.

OnRamp stands out for its user-friendly interface and seamless integration with various systems. It's been incredibly helpful for orchestrating end-to-end client migrations, reducing manual effort, and ensuring data consistency. The scheduling and tracking capabilities allow our team to focus more on validations rather than worrying about execution timelines. Support from the OnRamp team has also been prompt and knowledgeable, helping us solve issues quickly. It’s particularly effective for managing multi-phase migrations with minimal downtime. Review collected by and hosted on G2.com.

While OnRamp is powerful, the UI could benefit from some modernization, especially around error reporting and dashboard filtering. Sometimes, logs lack granularity, making it harder to troubleshoot specific failures without manual digging. Additionally, deeper integrations with analytics platforms would make post-migration validation smoother. Occasional lags in task refresh and limited customization in alerting are areas that could be improved. Review collected by and hosted on G2.com.

OnRamp is a useful customer implementation tool that tries to blend Smartsheet with an engaging customer experience. The ability that it provides you to walk a customer through an implementation meeting is quite helpful, and its' platform is a helpful place to house implementation materials that you will need throughout the customer's product implementation. Review collected by and hosted on G2.com.

In terms of it's usefulness as an implementation project management tool, it still has a ways to go. You aren't able to add subtasks at this time, which clumps tasks together. You can make tasks dependent on one another, but this can create a mess of task dependancies. Improving this functionality would be massive, alongside the visual representation of who does what on each product. Also the backend of each tasks is clunky. Review collected by and hosted on G2.com.

I love the customer portal. It will be a great way for our clients to take bite sized chunks of work rather than being overwhelmed by a list of tasks all at once. Review collected by and hosted on G2.com.

It's clear there is a lot in the product roadmap to be done yet. Having been involved in workarounds and temporary processes myself, I understand that improvements will come, but there are certain things that I feel should be developed more urgently than others. The BIGGEST problems I have right now are:

1. Internal contributor interface on projects is a bit complicated. It has pretty much the same view as the creator minus some permissions. This makes it very complicated to train individual contributors on how to complete tasks and make slight changes. I think it's important to make this process for project leads much simpler to navigate projects. There should almost be a "portal" for the person running the imp to be able to complete the internal task without getting in the weeds of the admin user interface.

2. Cross referencing tasks within a project: An ideal state for us would be that when someone completes a task, it is possible to use data that was entered in a previous task to populate future tasks. This would reduce the amount of editing that's needed to make a project function. Review collected by and hosted on G2.com.

The customer portal is best in class and makes it a breeze to secure initial implementation configs from customers while also providing a great first impression of our company. This has significantly decreased the amount of meetings and emails our onboarding managers have to manage so they can focus on the work that matters. The Onramp customer success team has been incredible to work with and hyper engaged. Review collected by and hosted on G2.com.

They're still growing so there are some nice-to-haves that the team is working on deilvering, but no major blockers Review collected by and hosted on G2.com.

It provides a really good space for customers to clearly see what is needed, and establishes expectations for their onboarding experience. Support is really responsive, and there are new features all the time which shows the team are responsive to feature requests and changes. Review collected by and hosted on G2.com.

The internal project management side needs a bit of work - it can be a bit challenging to navigate and update tasks easily, and to move from one screen to another (it often reverts to the default rather than the section or module you were looking at). I also get way too many emails, or not enough! Review collected by and hosted on G2.com.

I like that we can build out our onboarding process and prevent customers from jumping ahead to steps for which they are not ready. I also like that we can embed our training, support documents, and almost everything they need in one place. The To-Dos help me keep up with follow up tasks that might otherwise slip through the cracks, and setting deadlines and having automatic reminders sent to customers helps keep many of them on track with their implementation. OnRamp has also been receptive to our need for enhancements and integrations. Using OnRamp has definitely improved our SLAs with implementation and provides a self-paced and more self-service option for customers, allowing us to provide more resources to more customers in a shorter period of time. It is now the first thing I open on my computer each day and the last thing I close at night. Review collected by and hosted on G2.com.

There is not a lot of support documentation, so I had to learn by trial and error or schedule extra calls with OnRamp to figure out how to set up our process. I also don't like that the customer can mark a task complete without actually watching the entire video or doing the entire task (in some cases), but it is still an improvement over not being able to direct them at all. I also wish that the nudges were recorded somewhere for accountability purposes. Review collected by and hosted on G2.com.

The best feature is that it helps you keep everything organized. Chad was extremely helpful to us in thinking thru our processes and the best way OnRamp could help us. Review collected by and hosted on G2.com.

Initial setup. Once you have done it a couple of times, it is much easier and faster. Review collected by and hosted on G2.com.

Portal view - It gives a personalized experience to customers and managing it much easier in comparison with spreadsheets

Playbook, Modules - Just plug and play, which is nice if you are dealing with large number of customers Review collected by and hosted on G2.com.

Customer users dont show up in comment section when we do @mention.. A hard refresh is needed

The view section does not allow creating views on customer responses or form inputs.. It is needed to create a Data field for it which is cumbersome Review collected by and hosted on G2.com.