OnRamp Reviews & Product Details

- Customer-friendly project portal

- The team at Onramp! Super helpful and responsive, very genuine.

- They listen and value customer feedback

- Integrations with hubspot and salesforce for automated project creation

- Sub-task editor / modules and playbooks allow us to build up templates for different customer journeys

- Superb collaborative support throughout implementation and beyond

- Easy to use and intuitive Review collected by and hosted on G2.com.

- No MS Teams integration (apparently this may be coming? Features are currently available for Slack only) Review collected by and hosted on G2.com.

Very easy to use when creating a brand new project, the Directions are very simple, Able to track my work for customers and watch their progress with an easy dashboard. Logging on to the website my first thought was it was very clean and it seemed like everything I needed was right on the front page. I enjoyed being able to tailor each project before publishing it which would give access to the people in the project. This was helpful for some clients so we can make sure they have everything we haven't taught yet. Review collected by and hosted on G2.com.

Had some trouble with formatting when copy pasting paragraphs or questions from word. This was very annoying as sometimes I would have long quotes that I would want to paste but it wasn't easy to do so. I was able to receive help right away from support to fix this issue by using google docs as my source to paste and then copy-paste from there. I haven't had any issues since then on formatting which is great. Originally, Adding pictures was difficult because it would be too big before but it was fixed very quickly whereas now it is just an easy upload and you can easily make sure the picture looks nice. Review collected by and hosted on G2.com.

What I appreciate most about OnRamp is how intuitive and well-organized it makes the onboarding process for our new customers. It allows us to guide clients step by step through setup and training, making sure they understand the platform and feel confident using it from the start.

I also value its high level of customization—we can adapt each onboarding flow to suit the specific needs of different customers, which saves time and minimizes confusion. The built-in tracking and progress features make it simple to monitor where clients are in the process, enabling our team to provide proactive support rather than waiting for problems to arise.

In summary, OnRamp enables us to deliver a more consistent and engaging onboarding experience, which in turn strengthens customer satisfaction and retention. It transforms what was once a manual and fragmented process into one that is smooth, measurable, and focused on the client. Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike about OnRamp. However, if I were to suggest areas for improvement, I’d mention that some customization features could be more adaptable. Occasionally, making minor adjustments—such as rearranging modules or modifying the layout—can take longer than anticipated.

Additionally, having more comprehensive analytics and reporting tools would be beneficial. For instance, the ability to easily see where customers spend the most time or where they encounter difficulties would allow us to further enhance the onboarding process.

Overall, these are just minor suggestions that would make an already excellent platform even better. Review collected by and hosted on G2.com.

I like that OnRamp allows us to have both internal only and client-facing tasks, keeping all onboarding tasks in one place. It helps us see what we need to do next, as well as what's still outstanding on the clients' side. This feature has improved our process since previously we had to rely on checklists or numerous emails, and now our clients can see everything in one place. Review collected by and hosted on G2.com.

The build-out of tasks/forms is not very user friendly. It's time-consuming and not always intuitive. Additionally, it would be helpful to make changes on linked modules that are rolled out to in-progress projects, too, not just newly created ones. Review collected by and hosted on G2.com.

Great partnerships with Onramp's team (Chad, Aden, Peter), User Friendly, easy to set up, makes easier to stick to deadlines Review collected by and hosted on G2.com.

Inability to house grids/spreadsheets residential. Review collected by and hosted on G2.com.

I love that OnRamp is working on growing based on our feedback. I also like that I can easily share all kinds of tasks with my clients instead of sending a ton of emails. The ability to share tasks with clients makes it feel like real teamwork, and they can see what work I need them to do before I can do my job. Plus, I like that I can add tasks later to different projects instead of starting over, which means I don't have to worry about missing information as projects change and evolve. Review collected by and hosted on G2.com.

I dislike that I can't double-click a task to open it. It was hard to get things switched over. Review collected by and hosted on G2.com.

I find the UI of OnRamp extremely easy to navigate and understand from various perspectives, including those of an admin, internal user, and end user. This interface design greatly enhances the overall user experience by ensuring that navigating through the platform feels intuitive and efficient. Additionally, the initial setup process was very easy, thanks to OnRamp's responsive team, who provided substantial support and helped us get started in just a few weeks. Their assistance ensured that the onboarding process was smooth and effortless, contributing to my overall satisfaction with the product. Review collected by and hosted on G2.com.

The only thing that comes to mind is the need for enhancements in handling group applications or submissions. Currently, OnRamp supports one project per customer, which is not optimal for groups with multiple individuals under the same parent account. Improved group logic to accommodate such scenarios would be a fantastic addition to the service. Review collected by and hosted on G2.com.

OnRamp stands out for its user-friendly interface and seamless integration with various systems. It's been incredibly helpful for orchestrating end-to-end client migrations, reducing manual effort, and ensuring data consistency. The scheduling and tracking capabilities allow our team to focus more on validations rather than worrying about execution timelines. Support from the OnRamp team has also been prompt and knowledgeable, helping us solve issues quickly. It’s particularly effective for managing multi-phase migrations with minimal downtime. Review collected by and hosted on G2.com.

While OnRamp is powerful, the UI could benefit from some modernization, especially around error reporting and dashboard filtering. Sometimes, logs lack granularity, making it harder to troubleshoot specific failures without manual digging. Additionally, deeper integrations with analytics platforms would make post-migration validation smoother. Occasional lags in task refresh and limited customization in alerting are areas that could be improved. Review collected by and hosted on G2.com.

Easy to use, collaboration with different teams Review collected by and hosted on G2.com.

too details about the tasks, similar setup for each task Review collected by and hosted on G2.com.

OnRamp is a useful customer implementation tool that tries to blend Smartsheet with an engaging customer experience. The ability that it provides you to walk a customer through an implementation meeting is quite helpful, and its' platform is a helpful place to house implementation materials that you will need throughout the customer's product implementation. Review collected by and hosted on G2.com.

In terms of it's usefulness as an implementation project management tool, it still has a ways to go. You aren't able to add subtasks at this time, which clumps tasks together. You can make tasks dependent on one another, but this can create a mess of task dependancies. Improving this functionality would be massive, alongside the visual representation of who does what on each product. Also the backend of each tasks is clunky. Review collected by and hosted on G2.com.