OnRamp stands out by automating manual follow-ups, which can slash customer go-live times by over 50%. Its dual interface provides a polished portal for clients while giving internal teams a powerful, centralized project workspace. By replacing messy spreadsheets with seamless CRM integrations, it makes scaling complex onboarding processes feel simple and consistent. Review collected by and hosted on G2.com.

It can feel a bit stiff and hard to customize, making it difficult to change tasks once a project starts. Some users find it tricky to manage many sub-tasks at once or wish they could edit everything in bulk to save time. Also, the cost can add up quickly because you have to pay for each team member's seat to get full access. Review collected by and hosted on G2.com.

I am able to streamline all my data-related work on a single platform, which has been very helpful. It also allows me to stay connected with clients in real time, so they can ask questions and receive responses quickly.

Additionally, getting email notifications for pending tasks and tasks completed by clients is very useful and helps keep everything organized and on track.

Recently i am working on adding webhook and API and integration to get data directly from my salesforce Review collected by and hosted on G2.com.

There are a few limitations I’ve noticed that, if improved, would make the platform much more efficient:

I am currently not able to move a created sub-task from one section/stage to another.

Some important features are missing that would help me prepare and organize tasks in advance more effectively.

If I create a task and the client needs to provide the same information multiple times, I currently have to recreate the task again and again. It would be much more efficient if clients could duplicate/copy an existing task or module themselves when needed.

When a client uploads an attachment such as an image or PDF, I only receive a link while extracting the response into Excel, rather than the actual file or a more usable reference.

There are also a few additional features that could make the platform even more helpful if added in the future. Review collected by and hosted on G2.com.

I love that OnRamp is easy to use and intuitive! It brings structure and visibility to our onboarding process without making anything feel overly complicated. It gives us a clear way to track progress, keep both internal teams and clients aligned, and make sure nothing slips through the cracks.

I also really appreciate how responsive and helpful the team is. They’re always willing to hop on a call and work through anything that comes up, which has made a big difference. Implementation was straightforward, and setting up integrations felt seamless.

Overall, the platform is easy to navigate, and even their chatbot has been useful for answering quick questions when needed. Review collected by and hosted on G2.com.

I really did love everything about OnRamp. The only thing I would say is the integrations are a bit limited in what they do - while they’re helpful, some of them feel like they lack customization. There are certain fields and behaviors that are preconfigured, which can make it harder to fully tailor things to our specific workflows.

That said, the core functionality still works well, and the team has been open to feedback, so I’m hopeful this continues to improve over time. Review collected by and hosted on G2.com.

I like that OnRamp lets me see everything in one place and that I can send tasks to customers easily. I appreciate the comments feature, which allows the client to communicate directly within the task we are working on. It helps a lot because the customer can avoid getting overwhelmed with lengthy emails or multiple follow-ups. They can log in, start at the top task, and work their way down, even getting ahead if they have time. Plus, I can track their progress and know how best to help. Review collected by and hosted on G2.com.

As with any software, there are always things to be improved. I wish we could share files like Excel sheets that both myself and the customer can edit in real-time. I also wish there was an inbox for all comments that could be assigned out. Review collected by and hosted on G2.com.

It's a very solid platform to create onboarding and training plans for multiple people, allowing to streamline platform deployments; supported by the OnRamp CSM Team to ensure all capabilities are helpful in this process with dedicated implementation strategies. Review collected by and hosted on G2.com.

The platform is limited on mass project creations, such as when training big groups, unable to group the creations and having to keep a 1:1 tracker of every project; the process being manual instead of batch creating these is also a headache. Review collected by and hosted on G2.com.

- Customer-friendly project portal

- The team at Onramp! Super helpful and responsive, very genuine.

- They listen and value customer feedback

- Integrations with hubspot and salesforce for automated project creation

- Sub-task editor / modules and playbooks allow us to build up templates for different customer journeys

- Superb collaborative support throughout implementation and beyond

- Easy to use and intuitive Review collected by and hosted on G2.com.

- No MS Teams integration (apparently this may be coming? Features are currently available for Slack only) Review collected by and hosted on G2.com.

Very easy to use when creating a brand new project, the Directions are very simple, Able to track my work for customers and watch their progress with an easy dashboard. Logging on to the website my first thought was it was very clean and it seemed like everything I needed was right on the front page. I enjoyed being able to tailor each project before publishing it which would give access to the people in the project. This was helpful for some clients so we can make sure they have everything we haven't taught yet. Review collected by and hosted on G2.com.

Had some trouble with formatting when copy pasting paragraphs or questions from word. This was very annoying as sometimes I would have long quotes that I would want to paste but it wasn't easy to do so. I was able to receive help right away from support to fix this issue by using google docs as my source to paste and then copy-paste from there. I haven't had any issues since then on formatting which is great. Originally, Adding pictures was difficult because it would be too big before but it was fixed very quickly whereas now it is just an easy upload and you can easily make sure the picture looks nice. Review collected by and hosted on G2.com.

OnRamp has been a great fit for managing our client onboarding process. The biggest strength is how intuitive the platform is for both our customers and our internal teams. The customer experience is clean and easy to navigate, which helps keep onboarding moving forward, while the administrative side is equally well-designed and makes it simple to manage projects and track progress.

What really sets OnRamp apart, though, is the customer support and onboarding team. They have consistently been responsive, knowledgeable, and invested in our success. Whenever we've run into challenges or had questions, we've been able to work directly with people who understand our goals and help us find practical solutions.

Another area that stands out is the company's investment in innovation. Their AI capabilities are evolving quickly, and it's exciting to see how they're incorporating intelligent automation into the onboarding experience. You can also tell that integrations are a major focus. They're continuing to expand their integration ecosystem, which makes the platform increasingly valuable as part of a broader technology stack.

Overall, OnRamp combines an intuitive user experience with exceptional customer support and a clear commitment to continuous improvement, making it a strong solution for organizations looking to modernize and streamline client onboarding. Review collected by and hosted on G2.com.

One area where I'd like to see continued improvement is user permissions and access to Views. While the current role-based permission model works well for many organizations, we've found that some of our user types would benefit from having view-only access to additional Views without requiring broader permissions. More flexibility in configuring permissions at a granular level would make it easier to tailor the experience to different internal teams while maintaining appropriate security.

As OnRamp continues to expand its integration capabilities and AI features, I'd also like to see that same level of flexibility extended to user administration and configuration. These enhancements would make an already strong platform even more adaptable to organizations with more complex workflows and diverse user roles. Review collected by and hosted on G2.com.

While the platform is awesome and they are always making improvements and listening to customer feedback, I'd say one of the best parts is the staff we work with. Jen is a rockstar and everyone else will jump into to help us or provide updates whenever needed. We have felt so incredibly supported throughout implementation and beyond. Review collected by and hosted on G2.com.

Our playbooks are complex with a lot of different people playing roles and varying needs for things. So we've had to get crafty with how we position some tasks and dependencies and there are a few things we cannot do or we can't quite figure out the best approach.. But nothing that is a dealbreaker and our team there as been so rad at helping us figure out solutions.. The permissions levels also seem a little arbitrary and its unfortunate the folks at the contributor level cannot see the Views dashboards. Review collected by and hosted on G2.com.

I like the ability to create tasks for customers to view, as it helps me and the customers stay aligned on action items. Review collected by and hosted on G2.com.

I'm not a big fan of OnRamp overall. The software is extremely buggy and clunky to use. Notes don't save, I get stuck at the login screen, and tasks show up as blocked when they are not. The process to add and edit subtasks is extremely clunky and unintuitive. Pressing back while editing a specific section of a subtask takes me back to the homescreen of the project, rather than back to the subtask sections. The search capability within OnRamp is horrible, and there's no option to have an embeddable variable for a certain team member carry over multiple different projects assigned, like a calendar link. I feel like I'm doing the same, if not sometimes more manual work in OnRamp than I was doing in Jira. Review collected by and hosted on G2.com.