--- title: Onclusive Reviews meta_title: 'Onclusive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Onclusive works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 207 scale: '5' date_modified: '2026-07-22' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # Onclusive Reviews **Vendor:** Onclusive **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 4.3/5.0 **Total Reviews:** 207 ## About Onclusive Onclusive is a comprehensive PR and communications solution designed to assist organizations in navigating the complexities of brand management and reputation building. By leveraging advanced data science and a suite of specialized tools, Onclusive provides users with the resources necessary to monitor, measure, and enhance their communications strategies effectively. Targeting PR professionals, communications teams, and organizational leaders, Onclusive addresses the pressing challenges faced by modern businesses. In an era where brand perception can shift rapidly due to media coverage and public sentiment, Onclusive offers a robust platform that empowers users to stay informed and proactive. Organizations can utilize Onclusive to support their C-suite executives and broader business objectives, ensuring that communication efforts align with overall strategic goals. Key features of Onclusive include comprehensive media monitoring, which allows users to track relevant coverage and breaking news that could impact their brand reputation. This feature is crucial for organizations aiming to stay ahead of potential crises and capitalize on positive media opportunities. Additionally, Onclusive provides real-time measurement tools that assess the impact of communications efforts, enabling users to identify key issues and media trends that influence their audience. The platform also offers research and consultancy services, helping organizations uncover the underlying drivers of reputation and communication success. This insight is invaluable for developing more effective strategies and campaigns tailored to specific audiences. Furthermore, Onclusive’s PR and communications tools provide a complete solution for managing pressrooms, planning campaigns, and nurturing media relationships, streamlining workflows and enhancing collaboration among team members. By integrating technology, insights, and expertise, Onclusive simplifies the often chaotic media landscape, allowing organizations to elevate their performance consistently. The platform not only aids in proving the value of communications efforts but also supports continuous improvement, making it an essential partner for any organization committed to achieving PR and communications success. ## Onclusive Pros & Cons **What users like:** - Users find Onclusive's interface **easy to navigate** , enhancing their experience with effective social media monitoring capabilities. (25 reviews) - Users value Onclusive for its **intuitive real-time reports** , advanced analytics, and excellent support for social listening. (17 reviews) - Users love how Onclusive offers **powerful social media monitoring** , enhancing brand awareness and insights effortlessly. (16 reviews) - Users admire the **advanced PR analytics** of Onclusive, seamlessly tracking media impact and sentiment across multiple channels. (13 reviews) - Users appreciate the **intuitive layout and comprehensive search features** of Onclusive, enhancing media relations and press outreach. (11 reviews) - User Interface (11 reviews) - Users appreciate the **extensive network of journalists** , allowing for broader coverage and better chances of success. (9 reviews) - Users value the **responsive customer support** from Onclusive, which enhances their overall experience and satisfaction. (9 reviews) - Dashboard Usability (9 reviews) - Users value the **effective media monitoring** provided by Onclusive, especially appreciating the comprehensive TV coverage. (9 reviews) **What users dislike:** - Users find the **data inaccuracy** in metrics frustrating, which complicates analyses across social media platforms. (10 reviews) - Users highlight **inaccuracy in engagement metrics** of Onclusive, leading to challenges in analyzing social media conversations effectively. (10 reviews) - Users note **limited coverage** and often have to save media mentions manually, affecting overall monitoring efficiency. (10 reviews) - Users find Onclusive's interface **not intuitive** , making it difficult for new users to navigate and schedule posts efficiently. (9 reviews) - Users report **incomplete media coverage** and inaccurate metrics, making it challenging to fully rely on Onclusive. (8 reviews) - Users find the **navigation difficult** , struggling with limited search functionality and challenges in locating specific content. (8 reviews) - Complexity (7 reviews) - Users find **difficult navigation** in Onclusive frustrating, especially when searching through numerous archived reports and clips. (7 reviews) - Users note a **steep learning curve** with Onclusive, requiring detailed notes to maximize its features effectively. (7 reviews) - Limited Audience Reach (7 reviews) ## Onclusive Reviews ### 1. Onclusive/Critical Mention **Rating:** 4.0/5.0 stars **Reviewed by:** Leslie F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** I often find clips I didn't know were there! And even more frequently, I find out that a story I knew was coming has been picked up by multiple outlets. It's a fun way to impress clients. Also, I greatly appreciate the customer support. They truly excel at this. I can always reach a real person and get a fairly fast response that is friendly and helpful! **What do you dislike about Onclusive?** On occasion it misses clips and doesn't search every media we use. **What problems is Onclusive solving and how is that benefiting you?** Finding coverage that I've secured and didn't know had published. **Official Response from Yuriana Coss:** > Thanks, Leslie! We’re delighted to hear that Onclusive helps you uncover unexpected coverage and impress your clients — and it’s great to know our support team has been so helpful. We appreciate your note about occasionally missed clips; our data team continually works to expand coverage and improve accuracy. Thanks for sharing your experience. ### 2. Covers all the bases! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** Onclusive's reports provide a level of detail that our team sincerely appreciates. Being able to make donor-facing media reports, broken down by category and topic is incredibly helpful at showcasing our impact. **What do you dislike about Onclusive?** Some of the small-market outlets get missed, which can be unfortunate when trying to cultivate relationships in more rural areas. **What problems is Onclusive solving and how is that benefiting you?** Being able to use Onclusive as a one-stop shop for our media monitoring has saved us tons of hours over the years, as we can faithfully rely on the program to track our public impact. **Official Response from Yuriana Coss:** > Thank you for your thoughtful feedback! We’re so glad our reports help you showcase impact and save time. We appreciate your note about smaller-market outlets — our teams are always exploring ways to expand and refine coverage, and your input helps guide those improvements. ### 3. Great product for our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** We compared several social listening tools before deciding on Onclusive. I found the onboarding process streamlined, easy to understand, and complete. Setting up our account was easy, and in the rare times I've needed customer support, they responded quickly. I use the tool at least once each day and am pleased with the number of features available. **What do you dislike about Onclusive?** There is nothing I can think of at this time. **What problems is Onclusive solving and how is that benefiting you?** We are able to use the platform to monitor social listening for several of our clients. **Official Response from Yuriana Coss:** > We're delighted to hear that you are satisfied with the onboarding process, customer support, and the features available. Thank you for choosing Onclusive for your social listening needs! ### 4. Excellent media monitoring capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Director of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Onclusive?** It is the most reliable tool we've used to track our organization's media mentions, including in print, online, and broadcast outlets. **What do you dislike about Onclusive?** Occasionally, mentions of our saved keywords are not picked up. **What problems is Onclusive solving and how is that benefiting you?** Knowing what is being said about our organization at all times. **Official Response from Yuriana Coss:** > We appreciate your review! We’re glad you think Critical Mention is the best media monitoring tool you’ve used — that’s amazing to hear. We’ve taken your feedback about video licensing requests seriously and are making sure our team stays quick to respond. ### 5. Great for media monitoring! **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** I love that I can find clips of my clients mentioned in the media and can clip my own tv or radio segments. **What do you dislike about Onclusive?** Sometimes there are audio/visual issues. **What problems is Onclusive solving and how is that benefiting you?** Helping me show the value of what I do in PR to my clients. **Official Response from Yuriana Coss:** > Charlotte, we love hearing this! We're thrilled Onclusive helps you show clients the value of your PR work. Being able to find and clip your own TV or radio segments is one of our favorite features too. We're continuing to make improvements to reduce any audio or visual hiccups. ### 6. Best media monitoring in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** Onclusive offers us robust media monitoring across a wide spectrum of channels, including online news outlets, print publications & broadcast TV/radio transcripts **What do you dislike about Onclusive?** Searching and editing clips can be time-intensive **What problems is Onclusive solving and how is that benefiting you?** One of the biggest challenges in PR is proving value beyond impressions. Onclusive’s attribution tools connect earned media coverage to website traffic and audience behavior. That’s helped us tie our efforts to tangible business outcomes and share results that resonate with executives. **Official Response from Yuriana Coss:** > Thank you for your thoughtful review! We’re so pleased to hear that our media monitoring and attribution tools are helping you demonstrate the real business impact of your PR efforts — that’s exactly what we aim to deliver. We also appreciate your feedback about the time involved in searching and editing clips. Our product team is always exploring ways to streamline those processes and make them faster and more intuitive. Thanks again for sharing your experience. ### 7. Platform did not include key features promised by the sales agent. We felt deceived - didn't renew **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Simple interface that felt easy to use and navigate. **What do you dislike about Onclusive?** The platform did not include key features offered by the sales agent. We felt very deceived as we signed up for the platform thinking it would solve our issues, but turned out to create more. We ended up having to switch to PR Manager because Onclusive was not honest when selling the platform. **What problems is Onclusive solving and how is that benefiting you?** It did not solve any problems. In fact, it created more. We had to completely switch to PR Manager as Onclusive was not honest when selling their platform. The deception caused many more issues for our organization. ### 8. Got ghosted by their sales team **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Onclusive?** They are proactive about setting up meetings with customers. **What do you dislike about Onclusive?** They ghosted me after setting up a meetings. I joined the meetings and they never showed up. They never got back to my email! **What problems is Onclusive solving and how is that benefiting you?** Social media monitoring **Official Response from Yuriana Coss:** > We sincerely apologize for the lack of responsiveness you experienced. This does not reflect our commitment to customer service excellence, and we take full accountability for this lapse in communication. We are addressing this matter internally to ensure our processes meet the high standards our customers deserve. We would welcome the opportunity to re-engage with you and demonstrate the value our solutions can deliver for your organization. Should you wish to reconnect, please contact us directly, and we will ensure you receive the proper support and attention from our team. ### 9. Onclusive Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Onclusive?** I use it to monitor supplier negative news for my clients. It is able to capture all adverse media about suppliers **What do you dislike about Onclusive?** I find so many false positive mentions which takes a lot of time in reviewing. **What problems is Onclusive solving and how is that benefiting you?** It is able to capture negative news for my clients' suppliers which helps to monitor my clients supply chain **Official Response from Yuriana Coss:** > Thanks for your review! We’re glad you find it super easy to set up searches and alerts, and that our tech support has been responsive. We love hearing that Onclusive helps you measure the value of your earned media and share detailed, customizable reports. We’ve also noted your feedback about the contacts database — we’re always working hard to expand it to be even more useful across industries. ### 10. A playbook in fantastic customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Nora A. | PR Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** Having a responsive rep who is always there to help out, answer questions and keep us informed of changes or updates **What do you dislike about Onclusive?** It isn't the cheapest option but cheap often doesn't equal good! **What problems is Onclusive solving and how is that benefiting you?** Onclusive is allowing us to seemlessly monitor AND report media mentions all in one platform/space. I can review, add, track and report one mention in the matter of seconds! **Official Response from Yuriana Coss:** > Nora, thanks for the kind words! We’re so happy to hear our rep sets the bar for great customer service. It’s awesome that Onclusive helps you monitor and report your media mentions all in one place — saving you time and streamlining your workflow. We really believe the value is worth the investment. ### 11. Love Critical Mention for making it easy to catch my media placements **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay F. | founder and ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** I love that it is reliable, easy to use and affordably priced and helps me catch client media pacements in real time **What do you dislike about Onclusive?** Customer service could be better when needing time sensitive things that run that it didnt pick up **What problems is Onclusive solving and how is that benefiting you?** media monitoring **Official Response from Yuriana Coss:** > Thanks for your review, Lindsay! It’s great to hear you find Onclusive reliable, easy to use, and affordable. We’re happy it helps you catch client media placements in real-time. We’ve noted your feedback on customer service and will keep working on improving our response times, especially when it’s urgent. ### 12. New to Onclusive and satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** I find its consistency and predictability very useful––I check my Critical Mention every morning at work. I've never had to reach out to customer support. **What do you dislike about Onclusive?** Sometimes Onclusive picks up terms incorrectly from radio programs. **What problems is Onclusive solving and how is that benefiting you?** Tracking mentions of names in the news. **Official Response from Yuriana Coss:** > We appreciate your feedback! We're glad Onclusive’s consistency makes your daily work easier. We’ve heard you on the radio term mix-ups and are always working on improving our transcription and keyword tracking to be more accurate. ### 13. Good tracking at a good price from Critical Mention **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Critical Mention has a great, specific search system to track exactly what I'm looking for. It's easy to use, intuitive, and customizable. **What do you dislike about Onclusive?** The thin media database doesn't allow for making a robust media list. **What problems is Onclusive solving and how is that benefiting you?** We struggle with the ability to track article placements beyond google and this is a reliable, customizable option. It also helps to lift up articles by a variety of authors, including freelancers and some obscure beats to broaden our media list contacts. **Official Response from Yuriana Coss:** > Thanks for your review! It’s great to hear that Critical Mention’s advanced search is helping you track article placements beyond Google and that it’s flexible for your needs. We're continously working on expanding our media database to include more contacts, freelancers, and niche outlets to help boost your outreach. ### 14. A few hiccups, but generally a positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** I like that Onclusive is thorough and timely. **What do you dislike about Onclusive?** Sometimes it feels like too much communication. **What problems is Onclusive solving and how is that benefiting you?** Onclusive minimizes the amount of searching I would normally have to do to seek out Media Mentions, which is very helpful. **Official Response from Yuriana Coss:** > We really appreciate your feedback! We’re glad Onclusive’s monitoring saves you time and keeps things timely and thorough. We’ve heard your note about too many communications — we’ll make sure our updates are more streamlined and personalized to your preferences. ### 15. Critical Mention is great for media monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** It's user-friendly and does a great job with media monitoring. **What do you dislike about Onclusive?** It does not encompass additional platforms and does not dive deep into social media platforms when it comes to monitoring. **What problems is Onclusive solving and how is that benefiting you?** It does a great job covering media, and it’s been especially helpful to see where the negative publicity is coming from. Having that insight allows us to make informed decisions and proactively avoid certain messaging that could amplify those concerns. **Official Response from Yuriana Coss:** > It's great to hear that Onclusive has been beneficial for you in identifying negative publicity and making informed decisions. We appreciate your support and will continue to strive for excellence in media monitoring. ### 16. Values Critical Mention for unparalleled comprehensive, real-time media monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** It's a game-changer for tracking client mentions across TV, radio, online news, and social media instantly. This immediate insight allows for rapid response, crucial for managing reputations and seizing opportunities. Beyond just alerts, Critical Mention's analytics help demonstrate the true reach and impact of PR campaigns, providing concrete data to clients. **What do you dislike about Onclusive?** Wish there were more media contacts with email and direct phone numbers. **What problems is Onclusive solving and how is that benefiting you?** Fast media research **Official Response from Yuriana Coss:** > Thanks for sharing your thoughts! We’re thrilled Onclusive has been a “game-changer” for tracking client mentions across TV, radio, online news, and social. We’re committed to keeping those real-time insights flowing to help you manage reputation and show campaign impact. We’re always working hard to expand and enrich our media contacts database to include more direct info. ### 17. Top-notch media monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** I appreciate how thorough the media monitoring service is. We're seeing mentions we never saw with our previous monitoring service. Filtering works well, creating reports is easy, and the support from the Critical Mention team is fantastic. **What do you dislike about Onclusive?** I don't have any dislikes to mention at the moment. **What problems is Onclusive solving and how is that benefiting you?** Onclusive/Critical Mention helps us know what's being said about our organization and how people are hearind about us. It helps us target media outlets and cultivate relationships with potential partners. **Official Response from Yuriana Coss:** > We appreciate your review! We’re glad you think Critical Mention is the best media monitoring tool you’ve used — that’s amazing to hear. We’ve taken your feedback about video licensing requests seriously and are making sure our team stays quick to respond. ### 18. Critical Mention is the best media monitoring service I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Lots of features and an intuitive interface. **What do you dislike about Onclusive?** Limits on licensing agreements create obstacles to getting video downloads sometimes, but reps are good to respond in a timely fashion. **What problems is Onclusive solving and how is that benefiting you?** I use Critical Mention to improve local media monitoring. It does a better job than previous platforms of allowing me to see what's being said about us, and to share it with staff. **Official Response from Yuriana Coss:** > Thanks for the feedback! We’re happy the platform helps you pull key data like impressions and PR value into one easy report. If you haven’t used all the features yet, we’ve got webinars and resources to help you get the most out of it. ### 19. Critical Mentio review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** I liked that it would pull the valuable data regarding impressions and PR value into a si gle report with easy access to each article hyperlinked. **What do you dislike about Onclusive?** I feel like I didn't know how to use all the features. **What problems is Onclusive solving and how is that benefiting you?** Pulling the data all into o e atform **Official Response from Yuriana Coss:** > We appreciate your review! It’s great to hear our customer service team has been helpful and responsive. We get that the backend coding can be a challenge, and we’re always working on making the platform even more user-friendly. We’re proud to be your partner for media clip sourcing. ### 20. Easy to Use, Responsive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Customer service is responsive and helpful **What do you dislike about Onclusive?** Critical mention coding on backend can be challenging **What problems is Onclusive solving and how is that benefiting you?** Media clip sourcing **Official Response from Yuriana Coss:** > Thanks for the feedback! We're glad Onclusive gives you a solid, timely view of your media coverage. We're sorry for the breakdowns and delays you’ve experienced — we’re focused on boosting technical stability and making sure issues get resolved quickly. ### 21. great when it works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** Provides a great overview of all the media coverage in a timely manner **What do you dislike about Onclusive?** it does break down quite regularly, and the staff are mostly responsive but sometimes we have to wait 1-2 working days to get a response **What problems is Onclusive solving and how is that benefiting you?** Helps us to review well our media mentions without the hassle of physically searching our client projects manually every day. **Official Response from Yuriana Coss:** > We're glad to hear that Onclusive provides you with a great overview of media coverage in a timely manner. We apologize for any inconvenience caused by the breakdowns and delays in response. We are continuously working to improve our service and appreciate your feedback. ### 22. Onclusive is good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** Customer support is very quick and once you understand it is easy to use. **What do you dislike about Onclusive?** sometimes there is a few technical issues but the team fix it quickly **What problems is Onclusive solving and how is that benefiting you?** Round-up lots of coverage at once **Official Response from Yuriana Coss:** > Thanks for your review! We’re glad you find it super easy to set up searches and alerts, and that our tech support has been responsive. We love hearing that Onclusive helps you measure the value of your earned media and share detailed, customizable reports. We’ve also noted your feedback about the contacts database — we’re always working hard to expand it to be even more useful across industries. ### 23. My favorite media monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline Y. | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Onclusive?** I have been a user of Critical Mention for media monitoring for more than five years. Despite trying other services like Cision and Meltwater, Critical Mention has remained my go-to service. Their customer service is fantastic - they respond to support inquiries quickly but do not hound you for meetings that will waste your time. The product makes it easy to track media mentions from broadcast, print/digital and even paid sources using LexisNexis. The Wordplay feature is great, as it allows you to edit broadcast clips to specific areas to include your entire mention. Reporting is also a great feature, and users can create customized reports and analytics for different purposes. Our team uses Critical Mention daily to check on our media mentions and save clips to reports. We're also able to share mentions with our leadership team, which helps us demonstrate the work our team is doing. The product continues to improve, and it remains my top choice for media monitoring. **What do you dislike about Onclusive?** The only downside of Critical Mention is that there is a bit of a learning curve when it comes to utilizing the Wordplay feature, but I wouldn't consider it difficult. Occasionally, mentions are missed because the source isn't tracked, but Critical Mention does allow users to submit new sources to follow. The contact/outlet database isn't always accurate but can still be helpful. **What problems is Onclusive solving and how is that benefiting you?** Critical Mention allows our Communications team to track and showcase the media mentions that our organization receives. This is vital, as our organization is committed to using publicity to help build our reputation in the community and promote our services. We love using the Wordplay feature to edit clips and share them with partners, patients and stakeholders. This allows us to provide people with the result of our media efforts and document coverage that we received. ### 24. CriticalMention platform review **Rating:** 4.0/5.0 stars **Reviewed by:** Alphonse T. | Senior Manager, Global Communications, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** We primarily have experience with Onclusive through their CriticalMention media monitoring services. We enjoy their ability to capture a wide range of media mentions, from social media to actual press hits, especially in global territories where we operate. **What do you dislike about Onclusive?** The CriticalMention platform is not always the most intuitive or easy to use from a user experience perspective. We think it could do with a refreshed UX that makes navigation, sorting, and reporting more straightforward. **What problems is Onclusive solving and how is that benefiting you?** As an international organization, it was difficult to identify services that could capture media hits and mentions in multiple languages and by region. Onclusive's CriticalMention allows us to identify a wide range of mentions and sort them by region for our regional teams, which is a significant help in terms of both reporting on PR campaigns and identifying trends in the broader market. ### 25. Really great site for logging statements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Onclusive?** Being able to look back on previous statements issued to media **What do you dislike about Onclusive?** The limit on the number of licences means you sometimes need to kick other users out. **What problems is Onclusive solving and how is that benefiting you?** It allows us to make a note of issued statements and lines on background. We can also log who useful contacts internally are that have assisted with lines. **Official Response from Yuriana Coss:** > Thank you for sharing your positive experience with Onclusive. We appreciate your feedback about the limit on licenses and will take this into account as we continue to enhance our platform. ### 26. Fantastic Customer Service, etc. **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Everyone I've worked with through Onclusive's products and services has been extremely helpful and invested in making sure I get the most out of the tools we've subscribed to. Additionally, the pricing on their products is very competitive and reasonable, without worrying about being "nickel and dimed" with add-ons. Finally, the products themselves are user friendly and intuitive. **What do you dislike about Onclusive?** I wish the tactical planner in the AP Planner was able to link to each event directly. **What problems is Onclusive solving and how is that benefiting you?** Bridging the gap, and helping us to start building relationships with media, as well as understanding how ur voice fits in to the overall media landscape. ### 27. Very happy with Critical Mention **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** We utilize Critical Mention to monitor media coverage. Using the analytics provided, we are able to build robust monthly reports and track our media sentiment and reach overtime. We have found the tool to be very valuable. **What do you dislike about Onclusive?** At times, Critical Mention may not pull all media coverage. However, these are isolated incidents typically and we have a customer support person who can add them for us. You also have the option to manually add any online coverage on your own. **What problems is Onclusive solving and how is that benefiting you?** We are able to see a comprehensive overview of our media coverage each month, how it changes overtime, and also see estimated audiences for each story that airs. We have found it to be very useful, particularly in tracking positive vs. negative coverage. ### 28. Powerful program **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Onclusive?** The ease of use of the platform for us was key. In the past, we've used other PR Agency software that had too many bells and whistles. Critical Mention was exactly what we needed. **What do you dislike about Onclusive?** We've been with the program for a few months now, and cannot say we dislike anything about it. **What problems is Onclusive solving and how is that benefiting you?** We primarily use Onclusive/Critical mention to run our Press pitches and press campaigns to media, and then subsequently run reports as to their success. ### 29. Good for pulling broadcast clips **Rating:** 4.0/5.0 stars **Reviewed by:** Ava P. | Corporate Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Onclusive?** Only service I've come across that effectively captures broadcast media coverage, even in smaller media markets. **What do you dislike about Onclusive?** I'd say they could update the UX a bit and make it more modern. **What problems is Onclusive solving and how is that benefiting you?** We work with school districts across the US, so this helps us keep track of times our partnerships have been broadcasted to local media. **Official Response from Yuriana Coss:** > Thank you for sharing your experience with Onclusive. We're pleased to hear that our service is beneficial for tracking broadcast media coverage in smaller markets. We value your input on the UX and will work towards making improvements. ### 30. Works really well...just not for us. **Rating:** 3.5/5.0 stars **Reviewed by:** Angela S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Onclusive is able to be manipulated to fit your monitoring and reporting needs. **What do you dislike about Onclusive?** My team has changed a bit since we switched to Onclusive, and I am not able to easily train new team members. **What problems is Onclusive solving and how is that benefiting you?** Helping to monitor positive and negative media, and allowing me to report back about the results. ### 31. A must have for any non-profit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** I love that even when you aren't expecting a mention in the media, it will provide it to you. It also helps us put a value on media coverage. **What do you dislike about Onclusive?** This isn't an Onclusive issue, my biggest issue is when something isn't caught due to closed caption not being done correctly. But, when that does happen, it's super easy to search for the mention. **What problems is Onclusive solving and how is that benefiting you?** Catches media mentions that we may not know about, or would like to have a value put on. ### 32. Onclusive helps with my business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Through Onclusive, I access Critical Mention, which is a "Critical" part of my public relations business. It's important that I'm able to share the media mentions that I obtain through this platform for the numerous client events and activities. **What do you dislike about Onclusive?** I haven't experienced any yet, other than the fact that I'm told the Fox station is still in negotiation. **What problems is Onclusive solving and how is that benefiting you?** I would never be able to monitor all of the news coverage on my own. It's a real time saver. ### 33. Onclusive is the place to be in 2024 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2023 **What do you like best about Onclusive?** If my work colleagues or I need information on apps or service organizations, I come to Inclusive to get behind-the-scenes factual information from actual users. It's a go-to source in my PR work for my company and clients. I\Onclusive is easy to use, easy to implement, has great customer support and is available for frequent use. **What do you dislike about Onclusive?** Integration requires some work and additional guidance but otherwise, I have no complaints. There are many feature, maybe too many? **What problems is Onclusive solving and how is that benefiting you?** We don't have problems, we have challenges as a business and tracking public opinion is one of the many ways we can adjust messaging for our audiences. ### 34. Media Strategist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** The easy to use interface and the ability to edit and see results in real-time. **What do you dislike about Onclusive?** Kind of have to how it will work for you, some discovery phase, but once you get there it is great. **What problems is Onclusive solving and how is that benefiting you?** We are trying to measure the attitude and sentiment of users on a public involvement campaign and this helps us stay on track for how the community feels about the project. ### 35. Great experience using Critical Mention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** I use Critical Mention, part of Onclusive, to conduct media monitoring. The service is very comprehensive and overall excellent, helping me do my reporting on media each year. **What do you dislike about Onclusive?** While the monitoring service picks up most mentions, sometimes it misses occasional ones. However, this is the case with all media monitoring and overall Critical Mention provides an excellent service. **What problems is Onclusive solving and how is that benefiting you?** Providing comprehensive media monitoring ### 36. Excellent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Onclusive?** The platform is very intuitive. I was able to learn how to use it quickly! **What do you dislike about Onclusive?** I haven't come across an issue yet, but I willcontinue to keep an eye out. **What problems is Onclusive solving and how is that benefiting you?** I appreciate how up-to-date the information on the platform is and it is allowing me to monitor media in real time with little delay. ### 37. Great for media monitoring and TV clips, not helpful for social media monitoring **Rating:** 3.0/5.0 stars **Reviewed by:** Kelsey M. | Director of Content Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** The media monitoring tools are powerful and I particularly appreciate the TV coverage. Haven't found another service that captures TV coverage quite the same. **What do you dislike about Onclusive?** Social media monitoring really only shows Twitter/X posts and post from our own social media accounts. **What problems is Onclusive solving and how is that benefiting you?** It keeps us in loop with conversations around our brand online. ### 38. Easy to use, valuable data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** The platform is easy to use and generates useful insights about how our media campaigns and coverage is doing. **What do you dislike about Onclusive?** Some common tasks could be streamlined, but on the whole, the platform provides robust functionality. **What problems is Onclusive solving and how is that benefiting you?** Tracking statewide media coverage on our organization, people, and issues while facilitating our outreach to the press. ### 39. Quality platform for monitoring broadcast, radio and podcast coverage. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Very helpful transcripts for finding broadcast and radio coverage quickly and in real time. **What do you dislike about Onclusive?** Sometimes transcripts can be incorrect and thus miss mentions online but isn't a super frequent issue. **What problems is Onclusive solving and how is that benefiting you?** Helps us monitor for coverage on broadcast and radio platforms that we otherwise would have a hard time tracking. ### 40. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** It is very thorough and exhaustive. My reports are complete **What do you dislike about Onclusive?** The help desk isn't as helpful as I would like, but they do try. **What problems is Onclusive solving and how is that benefiting you?** I can present each client with a thorough report on their media and what their competitors are up to. ### 41. An exceptional platform ran by an exceptional staff **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** It's ease of use, and presentation of easily understandable data. **What do you dislike about Onclusive?** I would like to be able to capture hyper local coverage. **What problems is Onclusive solving and how is that benefiting you?** It's helping us show our clients how PR can be attributed to certain successes. ### 42. Great media monitoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Loads of features and customization available **What do you dislike about Onclusive?** Required me to keep detailed notes to use it to full advantage - ie, not simple but that's ok **What problems is Onclusive solving and how is that benefiting you?** Highly automated ### 43. Best service ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** It has everything I need right when I need it **What do you dislike about Onclusive?** Nothing comes to mind currently. My experience using the platform has been nothing short of fantastic. **What problems is Onclusive solving and how is that benefiting you?** Big elements of our client's budget goes to advertising programs that appear on linear television. We need to make a record of these appearances so our clients can see their work (and dollars) in action. ### 44. Exprience with Onclusive **Rating:** 4.0/5.0 stars **Reviewed by:** Camila H. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Onclusive?** Ease of use. Ability to curate content. Quick upload of coverage. Super helpful and quick to respond CS team. **What do you dislike about Onclusive?** Inaccurate geolocalization. Missing coverage issue. Time the platform takes to pick up the coverage. **Recommendations to others considering Onclusive:** - **What problems is Onclusive solving and how is that benefiting you?** All media content on one platform. Easy to filter and follow our goals for each campaign. **Official Response from Greg D'Andrea:** > Hi Camila - Thank you for the nice review and I'm glad you are finding the platform easy to use! Your customer success manager is the right person to connect with on geolocation and missing coverage - they will be able to rectify any issues! ### 45. A great platform that helps us every day **Rating:** 4.0/5.0 stars **Reviewed by:** Constanza L. | PR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Onclusive?** Simplifies and optimizes the day-to-day work. **What do you dislike about Onclusive?** The filter section is a great help, but sometimes it does not work properly, which makes it difficult to work. **What problems is Onclusive solving and how is that benefiting you?** It centralizes all media coverage, and allows us to achieve our objectives and those of our client. **Official Response from Greg D'Andrea:** > Thank you for the nice review and I'm glad you are enjoying the platform! We do have a way to ensure all country changes remain going forward. Your customer success manager is absolutely the right person to connect with on making those country changes permanent! ### 46. Great app to keep up with day to day tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Onclusive?** Onclusive is very helpful for us to be up to date with our media coverage **What do you dislike about Onclusive?** Even though the filters are great, they sometimes don't work. Also, there are times when the location of the coverage pieces are wrong. **What problems is Onclusive solving and how is that benefiting you?** It allows us to have all the media coverage grouped in the app, which makes tracking our work easier. ### 47. Onclusive is a competitive PR advantage **Rating:** 5.0/5.0 stars **Reviewed by:** Amy A. | Senior Director, External Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Onclusive?** No longer do you have to worry about measuring PR by "hits" or key messages or some other archaic way of proving value. Onclusive uses real analytics to show you where coverage is landing, how it's driving traffic to your site, if it's creating conversions, etc. Measuring PR effectiveness any other way is truly outdated and non sensical. Onclusive makes it easy to understand the impact of PR and provides insights for you to double down on topics, publications, etc. **What do you dislike about Onclusive?** Nothing. Honestly, this has truly changed the way PR can do its job and get a seat at the table when it comes to providing valuable metrics that drive better business decisions. **Recommendations to others considering Onclusive:** Don't even consider Cision or Meltwater or anything else. Onclusive is modern PR measurement. Everything else is just noise and more work. **What problems is Onclusive solving and how is that benefiting you?** True PR measurement. Onclusive helps you better understand which articles drive traffic to your site, how those leads convert and the social syndication of these articles. It is the silver bullet the PR community has needed for years. **Official Response from Greg D'Andrea:** > Thank you for the great review Amy - it's not easy to win the trust of a PR/Comms pro, and I'm glad Onclusive has been able to help you reach goals and inform strategies! ### 48. I love onclusive! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia C. | Assistant Director & Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Onclusive?** Onclusive makes it super easy to pull client coverage, SOV and monitor all reporting needs. Of all PR programs I have used, Onclusive is the most comprehensive. **What do you dislike about Onclusive?** Clients have said they wish they could put reports in their own branding (like colors) to simplify things and not have to recreate the graphs for reporting. **Recommendations to others considering Onclusive:** Learn boolean searching and be sure to take advantage of the awesome support team for training and adding/ editing coverage. **What problems is Onclusive solving and how is that benefiting you?** SOV, comprehensive analysis of coverage, ability to monitor competitor successes/ trends for planning. It has made it easy to do all client reporting and see areas of success as well as areas for improvement for each client. **Official Response from Greg D'Andrea:** > Thank you for the great review Olivia - I'm glad we've been able to make the work you provide your clients a lot easier! ### 49. Easy to use, great insights and fantastic customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sara M. | Head of PR & Comms, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Onclusive?** The information is presented easily and visually and you can change the dashboards as you like. The customer service is amazing! **What do you dislike about Onclusive?** Sometimes, there's too much information. **What problems is Onclusive solving and how is that benefiting you?** Onclusive's insights help me to build my reports in a qualitative and quantitative way, shifting my strategy and roadmap according to them. ### 50. User Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Onclusive?** I like that the platform is user-friendly and accurately tracks client coverage. I can navigate and filter what I'm looking for with the appropriate settings on the site. **What do you dislike about Onclusive?** I think while Onclusive tracks coverage, I often use it as a secondary source to Google and other sites that my find more coverage that what is displayed week over week. **What problems is Onclusive solving and how is that benefiting you?** Coverage tracking and the reach of each outlet. ## Onclusive Discussions - [How are Critical Mention and Onclusive related?](https://www.g2.com/discussions/how-are-critical-mention-and-onclusive-related) - 1 comment, 1 upvote - [Does Onclusive use AI across its products?](https://www.g2.com/discussions/does-onclusive-use-ai-across-its-products) - 1 comment, 1 upvote - [Does Onclusive offer one platform for all its solutions or does each product require a separate log in and use a different interface?](https://www.g2.com/discussions/does-onclusive-offer-one-platform-for-all-its-solutions-or-does-each-product-require-a-separate-log-in-and-use-a-different-interface) - 1 comment, 1 upvote - [How comprehensive is Onclusive’s media coverage?](https://www.g2.com/discussions/how-comprehensive-is-onclusive-s-media-coverage) - 1 comment, 1 upvote - [How much does Onclusive cost?](https://www.g2.com/discussions/how-much-does-onclusive-cost) - 1 comment, 1 upvote - [View Onclusive pricing details and edition comparison](https://www.g2.com/products/onclusive/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+09%3A16%3A56+-0500&secure%5Bsession_id%5D=67a44f2d-85f0-4981-9994-5aa6d9089ca6&secure%5Btoken%5D=3d72473ea84bb49404cb5f8dc74f21ce724bd32fe3bbbffb45f4876f74f4b63e&format=llm_user) ## Onclusive Integrations - [Onclusive Social](https://www.g2.com/products/onclusive-social/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) ## Onclusive Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Management** - Content Management - Customization - White Label - Media Kits - Contact Management **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce - E-Commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Distribution & Reporting** - Omnichannel Distribution - Analytics - Publication - Scheduling Tools - Media Monitoring **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Lead Scoring - Pitching - Campaign Scheduling - Follow-ups **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Response Desk - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Version Control - Team Collaboration **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting ## Top Onclusive Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,633 reviews) - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,322 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (470 reviews)