Link copied to clipboard # NinjaOne vs Remote Monitoring and Management Comparison - What are their main differences? Share [ Export ](/compare/ninjaone/remote-monitoring-and-management/export.csv) NinjaOneAtera[+ Add Product](#) Reviews **NinjaOne** [ 4.7/5(5,071) ](https://www.g2.com/products/ninjaone/reviews#reviews) **Remote Monitoring and Management** [ 4.6/5(1,278) ](https://www.g2.com/products/remote-monitoring-and-management/reviews#reviews) Pricing **NinjaOne** Free Trial No pricing available **Remote Monitoring and Management** Free Trial **Free Trial** ยท Free trial **Pricing Insights** from reviews Time to Implement **NinjaOne** 1 month Based on 1525 responses **Remote Monitoring and Management** 1 month Based on 168 responses Return on Investment **NinjaOne** 6 months1 month sooner Based on 1460 responses **Remote Monitoring and Management** 7 months Based on 156 responses Perceived Cost **NinjaOne** $$$$$ **Remote Monitoring and Management** $$$$$ Average Discount **NinjaOne** 11%4% more **Remote Monitoring and Management** 7% ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **NinjaOne** [ Ease of Use (1558) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews)[ Features (979) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews)[ Missing Features (792) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews)[ Limited Features (450) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) **Remote Monitoring and Management** [ Ease of Use (386) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews)[ Automation (273) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews)[ Missing Features (161) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews)[ Limited Features (135) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) Integrations **NinjaOne** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d51cf1dc1e453ece6b20813420b3a0d1/1password-saas-manager.jpg "Product Avatar Image") 1Password SaaS Manager ](https://www.g2.com/products/1password-saas-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[ View all ](https://www.g2.com/products/ninjaone/integrations) **Remote Monitoring and Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e353e3c9504b93ee3987ec3dc1ee8ec4/acronis-disaster-recovery.jpg "Product Avatar Image") Acronis Disaster Recovery ](https://www.g2.com/products/acronis-disaster-recovery/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ View all ](https://www.g2.com/products/remote-monitoring-and-management/integrations) Screenshots **NinjaOne** ![NinjaOne screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1411688/00-NewHomepage-V2-1-_0-00-04-19_-copy.png) **Remote Monitoring and Management** ![Remote Monitoring and Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png) Ratings Meets Requirements **NinjaOne** 9.0 9.04,832 **Remote Monitoring and Management** 8.8 8.8984 Ease of Use **NinjaOne** 9.1 9.14,879 **Remote Monitoring and Management** 9.2 9.21,138 Ease of Setup **NinjaOne** 9.1 9.14,606 **Remote Monitoring and Management** 9.1 9.1990 Ease of Admin **NinjaOne** 9.1 9.13,795 **Remote Monitoring and Management** 9.0 9.0632 Quality of Support **NinjaOne** 9.1 9.14,618 **Remote Monitoring and Management** 9.0 9.0936 Has the product been a good partner in doing business? **NinjaOne** 9.4 9.43,714 **Remote Monitoring and Management** 9.1 9.1621 Product Direction (% positive) **NinjaOne** 9.7 9.74,580 **Remote Monitoring and Management** 9.3 9.3955 Features IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 7.9 947 8.1 190 Administration Change Management 8.3(won by 0.2) 700 8.1 157 Asset Management 8.8(won by 0.4) 774 8.4 165 Reports & Analytics 8.3 764 8.7(won by 0.4) 168 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.3 783 8.6(won by 0.3) 164 Incident Reports 8.0 696 8.3(won by 0.3) 157 Process Workflow 7.8 654 8.4(won by 0.6) 156 (There is a greater than 0.5 difference between this product's rating and its competitors) Customizable Reports Not enough data Not enough data Management Reporting 8.3 668 8.6(won by 0.3) 157 Administration Console 9.0(won by 0.1) 669 8.9 156 Access Management 8.8(won by 0.1) 627 8.7 152 Asset Management 8.9(won by 0.4) 628 8.5 155 Policy Dictation 8.4(won by 0.2) 598 8.2 147 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 7.7 676 8.5(won by 0.8) 162 (There is a greater than 0.5 difference between this product's rating and its competitors) Performance Logging 8.5(tied score) 636 8.5(tied score) 152 Alerting 8.9(won by 0.1) 708 8.8 159 Automation 9.0(won by 0.3) 732 8.7 157 Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.0 179 7.5(won by 0.5) 22 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 6.8 173 7.0(won by 0.2) 22 Cross-system Integration 6.9 173 7.0(won by 0.1) 22 Adaptive Learning 6.8 173 7.0(won by 0.2) 22 Natural Language Interaction 6.7 171 7.4(won by 0.7) 21 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 6.8 172 7.2(won by 0.4) 22 Decision Making 6.9 170 7.4(won by 0.5) 21 (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Remote Monitoring & Management (RMM)[Hide 79 FeaturesShow 79 Features](javascript:void(0);) 8.8 3,379 8.4 854 Inventory Management - Remote Monitoring & Management (RMM) Device Management 9.4(won by 0.4) 2974 | Verified 9.0 669 | Verified Asset Management 9.1(won by 0.7) 899 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 117 ITIL Policy Compliance 8.3(won by 0.3) 497 8.0 74 User Management 9.6(won by default) 13 Not enough data Task Management 9.8(won by default) 7 Not enough data Issue Management 9.7(won by default) 6 Not enough data Mobile Device Management Not enough data Not enough data Monitoring and Management Remote Monitoring 9.5(won by 0.3) 2851 | Verified 9.2 701 | Verified Asset Tracking 8.5(won by 0.2) 2063 8.3 556 | Verified Application Deployment 8.8(won by 0.5) 2347 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 564 | Verified Patch Management 9.2(won by 0.5) 2821 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 654 | Verified Asset Tracking 8.6(won by 0.3) 614 8.3 84 Support Ticket Management 10.0(tied score) 7 10.0(tied score) 5 Deployment Management 10.0(won by default) 5 Not enough data Policy Management 9.4(won by default) 6 Not enough data Activity Tracking 9.7(won by default) 6 Not enough data Help Desk Management 8.7(won by default) 5 Not enough data Server Monitoring 10.0(won by default) 8 Not enough data Server Monitoring 9.5(won by default) 7 Not enough data Network Monitoring 10.0(won by default) 5 Not enough data Configuration Management Not enough data Not enough data IT Incident Management Not enough data Not enough data Remediation Management Not enough data Not enough data Compliance Management Not enough data Not enough data Inventory Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Vendor Management Not enough data Not enough data Network Monitoring Not enough data Not enough data IT Operations & Workflow - Remote Monitoring & Management (RMM) Workflow Management 8.7(tied score) 558 8.7(tied score) 127 Service Management Remote Access 9.3(won by 0.2) 2659 | Verified 9.1 666 | Verified Service Management (Issue Prioritization) 8.2 505 8.9(won by 0.7) 103 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticketing 7.8 671 9.0(won by 1.2) 176 (There is a greater than 0.5 difference between this product's rating and its competitors) Remote Access/Control 10.0(won by default) 8 Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Agentic AI - Remote Monitoring & Management (RMM) Autonomous Task Execution 7.7 566 8.1(won by 0.4) 107 Multi-step Planning 7.1 474 7.5(won by 0.4) 81 Cross-system Integration 7.4 501 7.9(won by 0.5) 91 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.0 467 7.7(won by 0.7) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 6.9 460 7.9(won by 1.0) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.1 482 7.7(won by 0.6) 88 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 7.1 476 7.4(won by 0.3) 81 Third-Party Integrations Not enough data Not enough data Active Directory Integration Not enough data Not enough data Additional Functionality Dashboard 9.2(won by default) 6 Not enough data Audit Trail Not enough data Not enough data Build Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Scheduling Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Generative AI Not enough data Not enough data Endpoint Protection Not enough data Not enough data API Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Anti Virus Not enough data Not enough data Security Tools Not enough data Not enough data Performance Metrics Not enough data Not enough data Event Logs Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Backup and Recovery Not enough data Not enough data CRM Not enough data Not enough data Real-Time Updates Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Task Scheduling Not enough data Not enough data Automatic Backup Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data For MSPs Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-time Alerts Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Data Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Network Security Not enough data Not enough data Uptime Reporting Not enough data Not enough data Unified Endpoint Management (UEM)[Hide 36 FeaturesShow 36 Features](javascript:void(0);) 8.0 613 7.5 41 Scope Endpoint Inclusiveness 8.8(won by 1.9) 448 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 31 Multi-OS Support 9.0(won by 0.9) 515 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 36 Security Reporting and Alerts 8.6(won by 0.6) 493 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 36 Endpoint Protection 8.5(won by 1.2) 439 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 32 Remote Wiping 7.6(won by 1.9) 417 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.7 27 Management Device Enrollment 9.0(won by 0.8) 471 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 30 Device Configuration 8.9(won by 1.1) 480 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 29 Device Compliance 8.8(won by 1.3) 446 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 26 Usage Information 8.8(won by 0.9) 444 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 29 Data Separation 7.8(won by 1.7) 381 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.1 25 Agentic AI - Unified Endpoint Management (UEM) Autonomous Task Execution 7.4 178 7.8(won by 0.4) 10 Multi-step Planning 7.2 172 7.5(won by 0.3) 10 Cross-system Integration 7.4 174 7.7(won by 0.3) 10 Adaptive Learning 7.2 169 8.0(won by 0.8) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 7.0 167 7.7(won by 0.7) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.3 175 8.0(won by 0.7) 11 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 7.3 176 8.0(won by 0.7) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Additional Functionality Mobile Content Management Not enough data Not enough data Generative AI Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Deployment Management Not enough data Not enough data Policy Management Not enough data Not enough data Patch Management Not enough data Not enough data Encryption Not enough data Not enough data Compliance Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Configuration Management Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data BYOD Management Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Device Management Not enough data Not enough data Endpoint Management Not enough data Not enough data App Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Workflow Automation Not enough data Not enough data Network Monitoring[Hide 109 FeaturesShow 109 Features](javascript:void(0);) 8.3 840 8.1 315 Functionality Performance Monitoring 8.9(tied score) 733 8.9(tied score) 286 Alerting 9.0(won by 0.1) 779 8.9 294 Improvement Suggestions 8.1 625 8.2(won by 0.1) 275 Multi-Network Capability 8.8(won by 0.2) 625 8.6 265 Monitoring - Network Monitoring Real-Time Monitoring 8.5 306 8.8(won by 0.3) 36 360-Degree Network Visibility Feature Not Available 8.3(won by default) 36 Automated Network Discovery Feature Not Available 8.6(won by default) 40 Server Monitoring 9.5(won by default) 7 Not enough data Bandwidth Monitoring Not enough data Not enough data IP Address Monitoring Not enough data Not enough data Multi-Location Monitoring Not enough data Not enough data Management Performance Baseline 8.3 582 8.4(won by 0.1) 262 Data Visualization 8.3 599 8.4(won by 0.1) 263 Path Analysis 7.6 543 8.0(won by 0.4) 251 Real-Time Data Not enough data Not enough data Historical Trend Analysis Not enough data Not enough data Analytics - Network Monitoring Packet & Flow Analysis 6.9 240 8.0(won by 1.1) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) Predictive Performance Analytics Feature Not Available 8.2(won by default) 35 Security - Network Monitoring Encrypted Data Transmission Feature Not Available 8.5(won by default) 36 Zero Trust and Identity Management Feature Not Available 7.9(won by default) 38 Integrated Network Security Feature Not Available 8.3(won by default) 36 Configuration Management 10.0(won by default) 6 Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Application Management Not enough data Not enough data Configuration Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data Inventory Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Change Management Not enough data Not enough data User Management Not enough data Not enough data User Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Remediation Management Not enough data Not enough data Network Resource Management Not enough data Not enough data Patch Management Not enough data Not enough data Network Performance - Network Monitoring Dynamic Network Optimization Feature Not Available 8.2(won by default) 35 Automated Tasks Routing Feature Not Available 8.2(won by default) 36 AI Automation - Network Monitoring Machine Learning-Based Anomaly Detection Feature Not Available 7.7(won by default) 34 Self-Healing Networks Feature Not Available 7.5(won by default) 34 Predictive Network Maintenance Feature Not Available 7.5(won by default) 34 Agentic AI - Network Monitoring Autonomous Task Execution Feature Not Available 7.5(won by default) 29 Multi-step Planning Feature Not Available 7.6(won by default) 29 Cross-system Integration Feature Not Available 7.7(won by default) 30 Adaptive Learning Feature Not Available 7.4(won by default) 30 Natural Language Interaction Feature Not Available 7.6(won by default) 30 Proactive Assistance Feature Not Available 7.4(won by default) 29 Decision Making Feature Not Available 7.6(won by default) 29 Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Collaboration Tools Not enough data Not enough data Generative AI Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Configurable Workflow Not enough data Not enough data Data Extraction Not enough data Not enough data Risk Assessment Not enough data Not enough data Charting Not enough data Not enough data Compliance Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Self-Updating Maps Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Dependency Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Connectors Not enough data Not enough data Drag & Drop Not enough data Not enough data Map Exporting Not enough data Not enough data API Not enough data Not enough data Color Codes/Icons Not enough data Not enough data Uptime Reporting Not enough data Not enough data Document Storage Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Event Logs Not enough data Not enough data Customizable Reports Not enough data Not enough data Web Traffic Reporting Not enough data Not enough data Downtime Tracking Not enough data Not enough data Threshold Alerts Not enough data Not enough data Simple Network Management Protocol (SNMP) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Troubleshooting Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Network Mapping Not enough data Not enough data Performance Metrics Not enough data Not enough data Dashboard Not enough data Not enough data Search/Filter Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Virtualization Not enough data Not enough data Baseline Manager Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Mobile Alerts Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Bug/Issue Capture Not enough data Not enough data Mobile Network Troubleshooting Not enough data Not enough data Issue Auditing Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Email Alerts Not enough data Not enough data Anti Virus Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Remote Access/Control Not enough data Not enough data Workflow Automation Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 7.9 1,418 7.9 242 Asset Inventory Hardware Asset Inventory 9.0(won by 0.1) 1251 8.9 229 Software Asset Inventory 8.9(won by 0.1) 1218 8.8 222 Cloud Asset Inventory 7.8(tied score) 1032 7.8(tied score) 210 Mobile Asset Inventory 7.5(won by 0.4) 304 7.1 206 Asset Discovery 8.2(won by 0.3) 1087 7.9 216 Generative AI AI Text Generation Feature Not Available 7.2(won by default) 194 AI Text Generation Feature Not Available 7.1(won by default) 191 Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution 7.6 257 8.1(won by 0.5) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 7.3 228 7.8(won by 0.5) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.5 228 8.1(won by 0.6) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.2 226 7.6(won by 0.4) 31 Natural Language Interaction 7.1 219 7.9(won by 0.8) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.2 230 8.0(won by 0.8) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 7.3 232 7.7(won by 0.4) 31 Management Central Dashboard 9.1(won by 0.3) 1224 8.8 219 Asset Policy Management 8.7(won by 0.6) 1061 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 209 Risk Management 8.1(won by 0.5) 1020 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 207 Integrations 8.3(won by 0.3) 1116 8.0 214 User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);) 8.6 2,350 7.8 486 Administration Screen Sharing 9.3(won by 0.6) 1899 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 446 File Sharing 8.8(won by 0.4) 1738 8.4 441 Session Recording 7.9(won by 0.6) 1475 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 383 Unattended Remote Access 9.3(won by 0.4) 1930 8.9 449 Multi - Session Handling 9.0(won by 0.8) 1610 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 424 Multi-Monitor Support 8.9(won by 0.7) 1700 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 445 Maintenance Remote Reboot 9.3(won by 0.4) 1988 8.9 450 Remote Printing 7.7 1360 7.8(won by 0.1) 392 Communication Screen Annotations 7.3(won by 0.4) 1322 6.9 368 Text Chat 8.0(won by default) 1517 Feature Not Available VoIP Feature Not Available 6.1(won by default) 365 Video Conference Call Feature Not Available 6.1(won by default) 358 Security Data Encryption 8.4(won by 0.6) 1377 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 382 Compliance 8.5(won by 0.5) 1429 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 389 Device Support Mobile Device Access 7.7(won by 0.3) 1407 7.4 391 Multi-Platform Support 8.5(won by 0.3) 1547 8.2 399 Cross-Platform 8.5(won by 0.3) 1498 8.2 394 Video Support Not enough data Not enough data Performance Reporting 8.3(won by 0.1) 1641 8.2 429 Additional Functionality Remote Update/Installation 10.0(won by default) 5 Not enough data Remote Access/Control 10.0(won by default) 7 Not enough data Remote Monitoring & Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Single Sign On Not enough data Not enough data Compliance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data Session Transfer Not enough data Not enough data Audit Trail Not enough data Not enough data Customizable Branding Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Updates Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data API Not enough data Not enough data Support Ticket Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data User Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.4 1,298 8.4 95 Analysis Threat Detection 8.4(won by 0.2) 881 8.2 79 Platform Unified Communications Platform 8.0(won by 0.1) 768 7.9 80 Remote Access 9.3(won by 0.4) 1162 8.9 89 ITIL Policy Compliance 8.3(won by 0.2) 726 8.1 79 Asset Tracking 8.7(won by 0.3) 915 8.4 86 IT Knowledge Management 8.5 806 8.6(won by 0.1) 85 IT Asset Management 9.6(won by default) 8 Not enough data Activity Tracking 8.8(won by default) 8 Not enough data Security Endpoint Protection 8.9(won by 0.5) 928 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 83 Patch Management 9.3(won by 0.3) 1149 9.0 88 Disaster Recovery 7.8(won by 0.4) 732 7.4 80 Service Management 8.9(won by 0.6) 829 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 83 Workflow Management 8.3(won by 0.1) 745 8.2 80 Remote Monitoring & Management 9.6(won by default) 12 Not enough data Configuration Management 10.0(won by default) 6 Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution 7.8 197 8.5(won by 0.7) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 7.4 160 8.8(won by 1.4) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.6 170 8.5(won by 0.9) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.1 158 8.6(won by 1.5) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 7.1 154 8.5(won by 1.4) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.2 163 8.8(won by 1.6) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 7.2 164 8.7(won by 1.5) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data 7.8 30 Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data 8.0(won by default) 11 Feedback Collection Not enough data 8.1(won by default) 12 Autonomy - AI IT Agents Adaptive Responses Not enough data 7.7(won by default) 11 Task Execution Not enough data 7.8(won by default) 12 Independent Decision Making Not enough data 7.9(won by default) 11 Problem Solving Not enough data 8.3(won by default) 11 IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data 8.1(won by default) 12 Ticket Assignment Not enough data 7.5(won by default) 14 Automated Ticket Creation Not enough data 7.3(won by default) 11 SLA Monitoring Not enough data Feature Not Available Ticket Categorization Not enough data Feature Not Available IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data 8.1(won by default) 12 Workflow Automation Not enough data 8.3(won by default) 15 Real-Time Troubleshooting Not enough data 7.8(won by default) 12 User Self-Service Assistance Not enough data 7.9(won by default) 11 Proactive Issue Detection Not enough data 8.1(won by default) 12 Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.1 360 Ticket and Case Management Ticket Creation User Experience Not enough data 8.6(won by default) 312 Ticket Response User Experience Not enough data 8.6(won by default) 311 Workflow Not enough data 8.5(won by default) 308 Automated Response Not enough data 8.3(won by default) 300 Service Level Agreement (SLA) Management Not enough data 8.2(won by default) 292 Attachments/Screencasts Not enough data 8.4(won by default) 297 Ticket Collaboration Not enough data 8.3(won by default) 298 Customer/Contact Database Not enough data 8.2(won by default) 290 Ticket Management Not enough data 10.0(won by default) 5 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.2(won by default) 236 AI Text Summarization Not enough data 7.3(won by default) 237 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 8.2(won by default) 32 Natural Language Interaction Not enough data 8.4(won by default) 31 Proactive Assistance Not enough data 8.5(won by default) 32 Communication Channels Customer Portal Not enough data 8.2(won by default) 293 Email to Case Not enough data 8.7(won by default) 291 Live Chat Support Not enough data 8.1(won by default) 284 Social Media Integration Not enough data 6.4(won by default) 269 Voice Not enough data 6.2(won by default) 266 Video Chat Not enough data Not enough data Platform Mobile User Support Not enough data 7.2(won by default) 299 Customization Not enough data 7.8(won by default) 307 User, Role, and Access Management Not enough data 8.5(won by default) 309 Third-Party Integrations Not enough data 8.0(won by default) 310 Reporting Not enough data 8.2(won by default) 319 Activity Dashboard Not enough data 8.5(won by default) 314 Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Server Backup[Hide 66 FeaturesShow 66 Features](javascript:void(0);) 8.2 452 Not enough data Compatibility File Server Backup 8.9(won by default) 392 Not enough data Database Server Backup 8.3(won by default) 316 Not enough data Virtual Machines 8.5(won by default) 343 Not enough data Repository Models 8.3(won by default) 291 Not enough data VM Backup Not enough data Not enough data Management Disaster Recovery 8.4(won by default) 324 Not enough data Storage Capacity 8.7(won by default) 314 Not enough data Remote Backup 9.0(won by default) 369 Not enough data Activity Monitoring 9.3(won by default) 392 Not enough data Continuous Backup Feature Not Available Not enough data Data Recovery Not enough data Not enough data Automatic Backup Not enough data Not enough data Differential Backup Not enough data Not enough data Incremental Backup Not enough data Not enough data Data Storage Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Compliance Security Standards 8.8(won by default) 312 Not enough data Cloud Data Protection 8.4(won by default) 292 Not enough data Data Deduplication Feature Not Available Not enough data Ransomware Protection Not enough data Not enough data SSL Security Not enough data Not enough data Agentic AI - Server Backup Autonomous Task Execution 7.4(won by default) 69 Not enough data Multi-step Planning 7.3(won by default) 66 Not enough data Cross-system Integration 7.7(won by default) 67 Not enough data Adaptive Learning 7.4(won by default) 65 Not enough data Proactive Assistance 7.3(won by default) 65 Not enough data Decision Making 7.5(won by default) 66 Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Data Loss Prevention Not enough data Not enough data Bare-Metal Restore Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Replication Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Drag & Drop Not enough data Not enough data Compression Not enough data Not enough data Single Sign On Not enough data Not enough data Activity Dashboard Not enough data Not enough data Duplicate Detection Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Multi-OS Not enough data Not enough data Backup Scheduling Not enough data Not enough data Backup Log Not enough data Not enough data Alerts/Escalation Not enough data Not enough data File Management Not enough data Not enough data Encryption Not enough data Not enough data Sensitive Data Identification Not enough data Not enough data Data Retention Management Not enough data Not enough data Search/Filter Not enough data Not enough data Data Synchronization Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Version Control Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Data Migration Not enough data Not enough data Archiving & Retention Not enough data Not enough data Workflow Management Not enough data Not enough data Generative AI Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Policy Management Not enough data Not enough data Multiple Format Support Not enough data Not enough data Real-Time Reporting Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data AI Copilot Not enough data Not enough data Online Backup[Hide 57 FeaturesShow 57 Features](javascript:void(0);) 8.8 531 Not enough data Functionality Real-time Sync 8.6(won by default) 120 Not enough data Storage Capacity 8.8(won by default) 367 Not enough data Remote Backup 9.1(won by default) 455 Not enough data Versioning 8.6(won by default) 366 Not enough data Mobile Backup Application Feature Not Available Not enough data Compatibility Local Backup 8.7(won by default) 394 Not enough data Storage Formats 8.3(won by default) 337 Not enough data Cloud Backup 10.0(won by default) 5 Not enough data Disk Backup Feature Not Available Not enough data Automatic Backup Not enough data Not enough data Document Storage Not enough data Not enough data Management File Sharing 8.3(won by default) 348 Not enough data Security Standards 8.9(won by default) 360 Not enough data Encrypted Storage 8.8(won by default) 347 Not enough data Agentic AI - Online Backup Autonomous Task Execution Feature Not Available Not enough data Multi-step Planning Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Microsoft Outlook Integration Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Remote Synchronization Not enough data Not enough data Data Synchronization Not enough data Not enough data Audit Trail Not enough data Not enough data Monitoring Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Approval Process Control Not enough data Not enough data Real Time Synchronization Not enough data Not enough data Alerts/Notifications Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Version Control Not enough data Not enough data Customizable Branding Not enough data Not enough data Synchronization Scheduling Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Secure Login Not enough data Not enough data Backup and Recovery Not enough data Not enough data Data Recovery Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Conflict Tracking Not enough data Not enough data Authentication Not enough data Not enough data Mobile Access Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data AI Copilot Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Commenting/Notes Not enough data Not enough data Activity Tracking Not enough data Not enough data Two-Way Synchronization Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Activity Dashboard Not enough data Not enough data File Transfer Not enough data Not enough data SaaS Backup[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.5 63 Not enough data Functionality Real-time Sync 8.5(won by default) 41 Not enough data Storage Capacity 9.6(won by default) 43 Not enough data Remote Backup 9.4(won by default) 51 Not enough data Versioning 9.0(won by default) 42 Not enough data Compatibility Endpoint Variety 9.2(won by default) 22 Not enough data SaaS Application Variety 8.8(won by default) 42 Not enough data Storage Formats 8.6(won by default) 37 Not enough data Management File Sharing 7.3(won by default) 31 Not enough data Security Standards 9.2(won by default) 42 Not enough data Encrypted Storage 9.3(won by default) 39 Not enough data Agentic AI - SaaS Backup Autonomous Task Execution 8.8(won by default) 7 Not enough data Multi-step Planning 8.0(won by default) 5 Not enough data Cross-system Integration 7.8(won by default) 6 Not enough data Natural Language Interaction 7.3(won by default) 5 Not enough data Proactive Assistance 7.7(won by default) 5 Not enough data Decision Making 7.7(won by default) 5 Not enough data Adaptive Learning Not enough data Not enough data Email Archiving[Hide 52 FeaturesShow 52 Features](javascript:void(0);) 7.8 50 Not enough data Functionality Email Storage 9.5(won by default) 44 Not enough data Encryption 9.3(won by default) 40 Not enough data Reporting 8.5(won by default) 40 Not enough data Email Analysis 8.3(won by default) 38 Not enough data Migration 7.6(won by default) 37 Not enough data Archive Backup 9.4(won by default) 46 Not enough data Secure Data Storage Not enough data Not enough data Agentic AI - Email Archiving Autonomous Task Execution 7.3(won by default) 5 Not enough data Multi-step Planning 6.7(won by default) 5 Not enough data Cross-system Integration 6.7(won by default) 5 Not enough data Proactive Assistance 6.3(won by default) 5 Not enough data Decision Making 6.3(won by default) 5 Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data Metadata Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Archiving & Retention Not enough data Not enough data Tagging Not enough data Not enough data Email Alerts Not enough data Not enough data Indexing Not enough data Not enough data Email Attachment Protection Not enough data Not enough data Storage Management Not enough data Not enough data Data Retention Management Not enough data Not enough data SSL Security Not enough data Not enough data Deduplication Not enough data Not enough data Audit Trail Not enough data Not enough data User Management Not enough data Not enough data Email Management Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Anti Virus Not enough data Not enough data Policy Management Not enough data Not enough data eDiscovery Not enough data Not enough data Event Logs Not enough data Not enough data Anti Spam Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data Data Compression Not enough data Not enough data Data Import/Export Not enough data Not enough data Simple Mail Transfer Protocol (SMTP) Not enough data Not enough data Version Control Not enough data Not enough data Backup and Recovery Not enough data Not enough data Threat Protection Not enough data Not enough data Multiple File Format Support Not enough data Not enough data Compliance Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Filtering Not enough data Not enough data Match & Merge Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.0 634 Not enough data Monitoring Constant Monitoring 9.3(won by default) 581 | Verified Not enough data Timely Alerts 9.2(won by default) 580 | Verified Not enough data TIcket Accuracy 8.5(won by default) 516 | Verified Not enough data AI Monitoring 7.2(won by default) 201 Not enough data Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment 8.3(won by default) 511 Not enough data Standardization 8.7(won by default) 518 | Verified Not enough data Lifecycle Visualization 8.5(won by default) 492 | Verified Not enough data Generative AI AI Text Generation Feature Not Available Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution 7.6(won by default) 99 Not enough data Multi-step Planning 7.5(won by default) 98 Not enough data Cross-system Integration 7.8(won by default) 96 Not enough data Adaptive Learning 7.3(won by default) 97 Not enough data Natural Language Interaction 7.2(won by default) 96 Not enough data Proactive Assistance 7.4(won by default) 98 Not enough data Decision Making 7.6(won by default) 96 Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 9.4 22 Responses Personalization Not enough data 9.8(won by default) 9 Route To Human Not enough data 9.0(won by default) 8 Natural Language Understanding (NLU) Not enough data 9.1(won by default) 9 Multi-Language Not enough data Not enough data Automation - AI Agents Sales Follow-Up Not enough data Feature Not Available Customer Interaction Automation Not enough data Feature Not Available Lead Generation Not enough data Feature Not Available Document Processing Not enough data Feature Not Available Feedback Collection Not enough data Feature Not Available Natural Language Processing Not enough data Not enough data Simulation and Scenario Generation Not enough data Not enough data Platform Conversation Editor Not enough data 9.6(won by default) 8 Integration Not enough data 9.5(won by default) 11 Human-In-The-Loop Not enough data 9.4(won by default) 8 Drag & Drop Editor Not enough data Not enough data Human-in-the-loop (HITL) Not enough data Not enough data Autonomy - AI Agents Independent Decision Making Not enough data 9.2(won by default) 8 Adaptive Responses Not enough data 9.6(won by default) 8 Task Execution Not enough data 9.6(won by default) 8 Problem Solving Not enough data 9.8(won by default) 10 Generative AI AI Text Generation Not enough data 9.7(won by default) 11 AI Text Summarization Not enough data 9.2(won by default) 10 Additional Functionality Agent Collaboration Not enough data Not enough data Data Governance Not enough data Not enough data Prompt Engineering Not enough data Not enough data Feedback Management Not enough data Not enough data For No-Code Development Not enough data Not enough data Version Control Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Dynamic Modeling Not enough data Not enough data API Not enough data Not enough data Memory Management Not enough data Not enough data Monitoring Not enough data Not enough data Scalability Not enough data Not enough data Cost Management Not enough data Not enough data Scheduling Not enough data Not enough data Natural Language Interface Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Multiple LLM Models Not enough data Not enough data Integration Management Not enough data Not enough data Customizable Frameworks Not enough data Not enough data Pre-built Templates Not enough data Not enough data Analytics Not enough data Not enough data Intent Recognition Not enough data Not enough data Contextual Guidance Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Attended Automation Not enough data Not enough data Drag & Drop Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Generative AI Not enough data Not enough data Business Process Automation Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Deep Learning Not enough data Not enough data Code-free Development Not enough data Not enough data Compliance Management Not enough data Not enough data Automated Responses Not enough data Not enough data Knowledge Management Not enough data Not enough data Transfers/Routing Not enough data Not enough data Personalization Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data Chatbot Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Customer Engagement Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Configurable Workflow Not enough data Not enough data Unattended Automation Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Workflow Automation Not enough data Not enough data Proactive Error Detection Not enough data Not enough data PC Backup[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.1 420 Not enough data Functionality Incremental Backup 9.0(won by default) 372 Not enough data OS Boot Recovery 8.0(won by default) 309 Not enough data Bootable Disk 8.1(won by default) 312 Not enough data Online Restore 8.7(won by default) 343 Not enough data Performance Multiple Backup Versions 8.8(won by default) 340 Not enough data Unlimited Backup 8.6(won by default) 325 Not enough data Lag Free Operation 8.7(won by default) 321 Not enough data Deduplication Feature Not Available Not enough data Agentic AI - PC Backup Autonomous Task Execution 7.6(won by default) 109 Not enough data Cross-system Integration 7.4(won by default) 98 Not enough data Proactive Assistance 7.2(won by default) 97 Not enough data Decision Making 7.3(won by default) 97 Not enough data Endpoint Management[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data 7.2 286 Generative AI AI Text Summarization Feature Not Available 7.2(won by default) 281 IT Documentation[Hide 72 FeaturesShow 72 Features](javascript:void(0);) 8.5 275 Not enough data Management and Discovery - IT Documentation Search and Indexing 8.4(won by default) 228 Not enough data Version Control 8.4(won by default) 225 Not enough data Access and Permissions 8.8(won by default) 230 Not enough data Access Controls/Permissions Not enough data Not enough data Full Text Search Not enough data Not enough data Operations - IT Documentation Integrations 8.4(won by default) 236 Not enough data Automation 8.9(won by default) 251 Not enough data Reporting 8.4(won by default) 233 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Document Automation Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data Customizable Templates Not enough data Not enough data Change Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Asset Discovery Not enough data Not enough data Password Management Not enough data Not enough data Document Management Not enough data Not enough data Kanban Board Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Framework Management Not enough data Not enough data Credential Management Not enough data Not enough data IT Asset Management Not enough data Not enough data Security Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Document Capture Not enough data Not enough data Knowledge Base Management Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Process Management Not enough data Not enough data Templates Not enough data Not enough data Configuration Management Not enough data Not enough data Documentation Management Not enough data Not enough data Checklists Not enough data Not enough data Website Monitoring Not enough data Not enough data Compliance Tracking Not enough data Not enough data Tagging Not enough data Not enough data Project Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Document Storage Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Dashboard Not enough data Not enough data Knowledge Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Forms Management Not enough data Not enough data For the IT sector Not enough data Not enough data File Sharing Not enough data Not enough data Knowledge Library Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data Calendar Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Catalog Management Not enough data Not enough data Autonomous Endpoint Management (AEM)[Hide 7 FeaturesShow 7 Features](javascript:void(0);) 8.2 213 Not enough data Generative AI - Autonomous Endpoint Management Behavioral Analysis 7.3(won by default) 70 Feature Not Available Adaptive 7.6(won by default) 76 Feature Not Available Predictive 7.5(won by default) 75 Feature Not Available Monitoring and Management - Autonomous Endpoint Management Patch Management 9.1(won by default) 190 Feature Not Available Oversees 8.4(won by default) 90 Feature Not Available Self-Healing 8.3(won by default) 98 Not enough data Centralized Dashboard 9.3(won by default) 165 Feature Not Available Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.2 245 Incident Management Automate Ticket Routing Not enough data 8.4(won by default) 212 Ticket Prioritization Not enough data 8.5(won by default) 215 Ticket Notifications Not enough data 8.8(won by default) 210 Knowledge Base Not enough data 8.2(won by default) 217 Knowledge Base/Ticket Integration Not enough data 8.2(won by default) 206 Real-Time Notifications Not enough data Not enough data Reporting Dashboards Not enough data 8.6(won by default) 217 Time Tracking Not enough data 8.5(won by default) 212 Surveys Not enough data 7.8(won by default) 202 Activity Tracking Not enough data Not enough data Access & Usability Mobile Not enough data 7.4(won by default) 210 Self Service Not enough data 8.6(won by default) 207 Active Directory Not enough data 8.0(won by default) 203 Multi-Channel Access Not enough data 8.3(won by default) 198 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data 8.4(won by default) 27 Multi-step Planning Not enough data 8.1(won by default) 26 Cross-system Integration Not enough data 8.1(won by default) 25 Adaptive Learning Not enough data 8.1(won by default) 26 Natural Language Interaction Not enough data 7.9(won by default) 26 Proactive Assistance Not enough data 7.6(won by default) 26 Decision Making Not enough data 7.9(won by default) 26 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Mobile Device Management (MDM)[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.9 871 Not enough data Platform - Mobile Device Management (MDM) Regulation Compliant 8.7(won by default) 493 Not enough data Operating System Multi-Systems Support 9.4(won by default) 801 Not enough data Apple Support 8.3(won by default) 692 Not enough data Android Support 8.5(won by default) 614 Not enough data Management Applicatons Management 8.8(won by default) 687 Not enough data Applications Consolidation 8.4(won by default) 526 Not enough data Whitelist 8.5(won by default) 521 Not enough data Blacklist 8.4(won by default) 510 Not enough data Usage Information 8.7(won by default) 567 Not enough data Mobile Device Management 9.6(won by default) 8 Not enough data Lockdown Management 10.0(won by default) 5 Not enough data Endpoint Management 10.0(won by default) 13 Not enough data Patch Management 9.7(won by default) 11 Not enough data Task Management 9.7(won by default) 5 Not enough data Security Management 10.0(won by default) 8 Not enough data Audit Management 9.7(won by default) 5 Not enough data Remote Monitoring & Management 9.8(won by default) 9 Not enough data Policy Management 10.0(won by default) 5 Not enough data Software Management 10.0(won by default) 5 Not enough data Deployment Management 10.0(won by default) 6 Not enough data User Session Management Not enough data Not enough data Content Management Not enough data Not enough data Mobile Content Management Not enough data Not enough data Data Management Not enough data Not enough data Compliance Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Configuration Management Not enough data Not enough data User Management Not enough data Not enough data Inventory Management Not enough data Not enough data Security Remote Wipe 8.7(won by default) 569 Not enough data Security 8.8(won by default) 612 Not enough data Agentic AI - Mobile Device Management (MDM) Autonomous Task Execution 8.1(won by default) 172 Not enough data Multi-step Planning 7.7(won by default) 148 Not enough data Cross-system Integration 8.1(won by default) 161 Not enough data Adaptive Learning 7.8(won by default) 147 Not enough data Natural Language Interaction 7.7(won by default) 142 Not enough data Proactive Assistance 7.8(won by default) 150 Not enough data Decision Making 7.8(won by default) 149 Not enough data Third-Party Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Active Directory Integration Not enough data Not enough data Additional Functionality Mobile Access Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Automatic Reset Not enough data Not enough data Onsite Printing Not enough data Not enough data Self Service Portal Not enough data Not enough data Remote Access/Control Not enough data Not enough data For Android Devices Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Digital Signage Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Touch Screen Not enough data Not enough data Point of Sale (POS) Not enough data Not enough data Timeout Not enough data Not enough data Multi-app mode Not enough data Not enough data Offline Access Not enough data Not enough data Generative AI Not enough data Not enough data QR Codes Not enough data Not enough data Data Synchronization Not enough data Not enough data Location Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Browsing Restrictions Not enough data Not enough data Customizable User Interface Not enough data Not enough data Self Check-In/Check-Out Not enough data Not enough data Secure Browsing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Video Looping Not enough data Not enough data Self Ordering Not enough data Not enough data For iPad Devices Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Single-app mode Not enough data Not enough data Templates Not enough data Not enough data Check-in/Check-out Not enough data Not enough data Ticketing Not enough data Not enough data Order Entry Not enough data Not enough data Broadcast Messaging Not enough data Not enough data Visitor Tracking Not enough data Not enough data Secure Data Storage Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Wireless Internet Access Control Not enough data Not enough data Single Sign On Not enough data Not enough data Enrollments/Onboarding Not enough data Not enough data Automatic User/Device Recognition Not enough data Not enough data API Not enough data Not enough data Kiosk Mode Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Activity Dashboard Not enough data Not enough data Synchronization Scheduling Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Wireless Troubleshooting Not enough data Not enough data Monitoring Not enough data Not enough data Show 7 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Patch Management[Hide 38 FeaturesShow 38 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Patch Prioritization Not enough data Not enough data Status Tracking Not enough data Not enough data Audit Management Not enough data Not enough data Network Wide Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Activity Tracking Not enough data Not enough data Policy Management Not enough data Not enough data Remote Update/Installation Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Approval Process Control Not enough data Not enough data Automatic Patch Deployment Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customization Not enough data Not enough data Dashboard Not enough data Not enough data Patch Testing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Automatic Scans Not enough data Not enough data Active Directory Integration Not enough data Not enough data Compliance Management Not enough data Not enough data Application Management Not enough data Not enough data API Not enough data Not enough data Risk Assessment Not enough data Not enough data Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Generative AI Not enough data Not enough data Real-Time Updates Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Patch Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Event Logs Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Risk Management Not enough data Not enough data Generative AI Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Compliance Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Certificate Assessment Not enough data Not enough data API Not enough data Not enough data Incident Management Not enough data Not enough data Automated Containment Not enough data Not enough data Real-Time Data Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Policy Management Not enough data Not enough data Asset Discovery Not enough data Not enough data Penetration Testing Not enough data Not enough data Runtime Container Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Security Auditing Not enough data Not enough data Issue Tracking Not enough data Not enough data Threat Intelligence Not enough data Not enough data Patch Management Not enough data Not enough data Endpoint Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Vulnerability Management Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Vulnerability Assessment Not enough data Not enough data Asset Tagging Not enough data Not enough data Assessment Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data AI Copilot Not enough data Not enough data Vulnerability/Threat Prioritization Not enough data Not enough data Vulnerability Protection Not enough data Not enough data Risk Assessment Not enough data Not enough data Reporting/Analytics Not enough data Not enough data SQL Injections Not enough data Not enough data Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data System Control Device Control Not enough data Not enough data Web Control Not enough data Not enough data Application Control Not enough data Not enough data Asset Management Not enough data Not enough data System Isolation Not enough data Not enough data Vulnerability Prevention Endpoint Intelligence Not enough data Not enough data Firewall Not enough data Not enough data Malware Detection Not enough data Not enough data Security Management Incident Reports Not enough data Not enough data Security Validation Not enough data Not enough data Compliance Not enough data Not enough data Backup[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Management Disaster Recovery Not enough data Not enough data Remote Backup Not enough data Not enough data Storage Formats Not enough data Not enough data Scheduled Backups Not enough data Not enough data On-Demand Restoration Not enough data Not enough data Reporting Activity Monitoring Not enough data Not enough data Documentation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Security Data Encryption Not enough data Not enough data Security and Compliance Not enough data Not enough data Deduplication Not enough data Not enough data Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Knowledge Base Q & A Not enough data Not enough data Link Sharing Not enough data Not enough data Searchable Not enough data Not enough data Security Verification Not enough data Not enough data Role-Based Permission Not enough data Not enough data Public vs Private Not enough data Not enough data Content Trackable Analytics Not enough data Not enough data Import Not enough data Not enough data File Viewing Not enough data Not enough data Update Notifications Not enough data Not enough data Communication Social Features Not enough data Not enough data Tagging Not enough data Not enough data Upload Not enough data Not enough data Comments Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data SSL Security Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Content Library Not enough data Not enough data Workflow Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Generative AI Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Catalog Management Not enough data Not enough data Document Management Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")](https://www.g2.com/products/ninjaone/reviews) NinjaOne Small-Business(50 or fewer emp.) 45.3% Mid-Market(51-1000 emp.) 46.9% Enterprise(\> 1000 emp.) 7.9% [![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews) Remote Monitoring and Management Small-Business(50 or fewer emp.) 55.6% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 13.5% Small-Business (50 or fewer emp.) 45.3% 55.6% Mid-Market (51-1000 emp.) 46.9% 30.9% Enterprise (\> 1000 emp.) 7.9% 13.5% Reviewers' Industry [![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")](https://www.g2.com/products/ninjaone/reviews) NinjaOne Information Technology and Services 27.3% Computer & Network Security 14.1% Hospital & Health Care 4.0% Manufacturing 3.7% Computer Software 2.7% Other 48.2% [![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews) Remote Monitoring and Management Information Technology and Services 30.8% Computer & Network Security 12.0% Manufacturing 3.2% Consumer Services 3.1% Marketing and Advertising 2.7% Other 48.1% FAQs ## NinjaOne vs Atera FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Atera vs NinjaOne? NinjaOne stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited support, while Atera is noted for its per-technician pricing and all-in-one feature set. | [Atera](https://www.g2.com/products/atera/reviews) | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | | --- | --- | | 4.6/5 (1247 reviews) | 4.7/5 (5025 reviews) | | Small-Business | Small-Business | | 9.2 | 9.1 | | 9.0 | 9.1 | | Automation (273 all-time mentions) | Ease of Use (1373 all-time mentions) | ### How do the pricing models of Atera and NinjaOne compare? NinjaOne is rated higher for value, with a stronger Price/Cost satisfaction score than Atera. - **Atera:** Reviewers highlight the per-technician pricing model as a cost-saving advantage, but some mention the tool feels expensive for the features offered. - **NinjaOne:** Reviewers consistently describe NinjaOne as economical and offering strong value for money, with several citing its competitive pricing and robust feature set. - **Switching reasons:** Recent reviews mention switching to Atera for its per-technician billing and to NinjaOne for better value and more complete features. ### What are the best alternatives to Atera and NinjaOne? The top 3 alternatives to Atera and NinjaOne are TeamViewer, SuperOps, and โ€”. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Per-technician pricing model is cost-saving | Automation (273 all-time mentions) | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5025 reviews) | Small-Business | Economical, strong value for money | Ease of Use (1373 all-time mentions) | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4153 reviews) | Small-Business | โ€” | Remote access capabilities | | [SuperOps](https://www.g2.com/products/superops/reviews) | 4.4/5 (200 reviews) | Small-Business | โ€” | Modern interface and automation | ### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and NinjaOne? Buyers should prioritize Automation, Remote Access, Patch Management, Integrations, and Reporting/Customization when comparing Atera and NinjaOne. - **Automation:** Atera (273 all-time mentions), NinjaOne (909 all-time mentions) - **Remote Access:** Atera (integrations with AnyDesk, recent reviews), NinjaOne (867 all-time mentions) - **Patch Management:** Atera (107 all-time mentions), NinjaOne (658 all-time mentions) - **Integrations:** NinjaOne (529 all-time mentions), Atera (AnyDesk integration, 34 all-time mentions) - **Reporting/Customization:** Reviewers cite reporting and dashboard customization as a trade-off for both products, with NinjaOne and Atera both receiving feedback on limited flexibility. ### What are the pros and cons of Atera vs NinjaOne? NinjaOne's headline strength is ease of use and automation, while Atera's is its all-in-one solution and per-technician pricing. - **Atera strengths:** Automation (273 all-time mentions), all-in-one solution (103 all-time mentions), ticketing system (136 all-time mentions), patch management (107 all-time mentions), helpful support (104 all-time mentions). - **Atera trade-offs:** Reviewers note limitations in reporting customization, UI design choices, and some features feeling less mature for complex environments. - **NinjaOne strengths:** Ease of use (1373 all-time mentions), automation (909 all-time mentions), remote access (867 all-time mentions), customer support (733 all-time mentions), integrations (529 all-time mentions), patch management (658 all-time mentions), centralized management (374 all-time mentions). - **NinjaOne trade-offs:** Reviewers mention missing or limited features (792 all-time mentions), areas needing improvement (424 all-time mentions), and requests for deeper customization and reporting flexibility. ### Is Atera or NinjaOne better for small businesses? NinjaOne is the better fit for small businesses, supported by its largest segment and strong small-business reviewer sentiment. - **Atera:** Small-Business is the largest segment, with reviewers appreciating its per-technician pricing and ease of use for small IT teams. - **NinjaOne:** Small-Business is the largest segment, with reviewers consistently citing ease of use, fast setup, and strong support as advantages for small business environments. ### Which Remote Monitoring & Management (RMM) platform has better integrations? NinjaOne is favored by reviewers for integrations, with a significantly higher all-time mention count than Atera. - **Atera:** AnyDesk integration is cited in recent reviews, with 34 all-time mentions. - **NinjaOne:** Integrations are cited in 529 all-time reviews, with reviewers highlighting integration breadth and ease of connecting with other applications. ### How do Atera and NinjaOne compare on customer support? NinjaOne and Atera are rated at parity for Quality of Support, with NinjaOne at 9.1 and Atera at 9.0, a difference below the materiality threshold. - **Atera:** Reviewers describe support as helpful and responsive, with several citing quick resolution of issues and positive onboarding experiences. - **NinjaOne:** Reviewers consistently mention efficient, available, and friendly support, with 733 all-time mentions of customer support as a strength. ### Which is easier to implement, Atera or NinjaOne? Atera and NinjaOne are rated at parity for Ease of Setup, with Atera at 9.2 and NinjaOne at 9.1, a difference below the materiality threshold. - **Atera:** Reviewers frequently cite very easy initial setup, fast agent deployment, and straightforward onboarding for IT teams. - **NinjaOne:** Reviewers highlight quick setup, intuitive onboarding, and ease of implementation, with 529 all-time mentions of easy setup. ### Which product has better Remote Access? NinjaOne is the stronger platform for Remote Access, with more reviewer-cited mentions and a higher all-time count. - **Atera:** Remote access is frequently cited in recent reviews, with integrations such as AnyDesk and Splashtop, and is supported by positive feedback on connection speed and ease of use. - **NinjaOne:** Remote Access is cited in 867 all-time reviews, with reviewers highlighting smooth connections, background access, and superior remote app performance compared to alternatives. Alternatives **NinjaOne Alternatives** ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") [ LogMeIn Resolve ](/products/logmein-resolve/reviews) ![N-able N-central](https://images.g2crowd.com/uploads/product/hd_favicon/928b13dfa0058727f6a4de7532b1a0c8/n-able-n-central.svg "N-able N-central") [ N-able N-central ](/products/n-able-n-central/reviews) ![Hexnode UEM](https://images.g2crowd.com/uploads/product/hd_favicon/c30bf0cf0f696bc549a839e21814c16c/hexnode-uem.svg "Hexnode UEM") [ Hexnode UEM ](/products/hexnode-uem/reviews) **Remote Monitoring and Management Alternatives** ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![SuperOps](https://images.g2crowd.com/uploads/product/hd_favicon/fb255e941256da5bc91fa45318fae50d/superops.svg "SuperOps") [ SuperOps ](/products/superops/reviews) ![N-able N-central](https://images.g2crowd.com/uploads/product/hd_favicon/928b13dfa0058727f6a4de7532b1a0c8/n-able-n-central.svg "N-able N-central") [ N-able N-central ](/products/n-able-n-central/reviews) ![Action1](https://images.g2crowd.com/uploads/product/hd_favicon/cce498d6eedd2c88f9ee42679f2640c0/action1.svg "Action1") [ Action1 ](/products/action1/reviews)