# Who Do Enterprise Success Managers Trust Most for Multilingual Customer Support Platforms?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hello G2ers! Withing the <a class="a a--md" elv="true" href="https://www.g2.com/categories/multilingual-customer-support">Multilingual Customer Support</a> category, the same two platforms carry real enterprise evidence, worth separating by what specifically earns trust.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/talkdesk/reviews"><strong>Talkdesk</strong></a>: reviewers point to automation and AI personalization improving both efficiency and customer experience at once, with the platform's cloud architecture supporting easy scaling as a global team's needs change.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/lokalise/reviews"><strong>Lokalise</strong></a>: reviewers point to software development kits across Android, iOS, and Flutter that work reliably, with the ability to update translated strings inside a live mobile app without needing a new release.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Would help to hear from enterprise success managers directly here: did translation accuracy or speed end up mattering more once you were running support across several languages simultaneously?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 1 day ago
- Author title: Marketing
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Translation accuracy would matter more to me once support is operating across several languages. Speed helps with response times, but a fast mistranslation can create another support interaction or, worse, change the meaning of technical guidance. I’d track escalations and repeat contacts caused by translation issues by language, then use response speed as the secondary measure once accuracy is consistently strong.&lt;/p&gt;

##### Comment Metadata
- Posted at: 1 day ago





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