NextGen Healthcare EHR Reviews & Product Details

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. NextGen Cloud keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Seller

NextGen Healthcare

Discussions

NextGen Healthcare EHR Community

Languages Supported

English

Solution Type

All-in-One

Overview by

STACY STATE

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

NextGen Healthcare EHR Integrations

(1)

Verified by NextGen Healthcare EHR

NextGen Healthcare EHR Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is NextGen Healthcare EHR, and what problem is it built to solve?

NextGen Healthcare EHR is an ambulatory-care EHR within NextGen Healthcare’s suite of healthcare technology and data solutions, which also includes practice management and related solutions. It is built to support providers delivering whole-person and value-based care.

What languages does NextGen Healthcare EHR support?

NextGen Healthcare EHR supports 1 language: English.

What company sizes and industries is NextGen Healthcare EHR the best fit for?

NextGen Healthcare EHR appears to suit a range of healthcare organizations, with positive feedback clustering around smaller practices and mid-market organizations, particularly in medical practice and hospital settings.

Company size: Small businesses and mid-market organizations are the most represented segments.
Industry: Medical practices.
Industry: Hospital and health care.

How long does it take to implement NextGen Healthcare EHR across a team?

Implementation timelines vary, but three to six months is the most commonly reported go-live range. Other teams describe both shorter rollouts and implementations that take longer.

Time to go live	Relative frequency
3–6 months	Most commonly reported
1–3 months	Also reported frequently
Under 1 day	Reported
Under 1 month	Reported
6–12 months	Reported less often
More than 12 months	Reported less often

What customer support options does NextGen Healthcare EHR provide, and how do users find the overall support experience?

NextGen Healthcare EHR provides support through channels such as phone, email/help desk, and chat, alongside self-service resources. The support experience can be uneven: users value knowledgeable, dedicated help when they get it, while others describe slow responses, difficulty reaching someone, or cases that take too long to resolve.

What is the experience like for teams switching to NextGen Healthcare EHR from another tool?

Teams have moved to NextGen Healthcare EHR from a range of other EHR and practice-management systems, as well as from paper-based workflows. The draw is often a more connected setup for clinical records, billing, and reporting, or greater customization for a specialty or multi-site practice; some users also value improved reliability compared with a previous tool. The transition can involve a learning curve, and the product’s customization and setup may take work to align with existing workflows.

What features or capabilities could make NextGen Healthcare EHR even more useful?

The most useful improvements would make everyday workflows faster and easier to tailor, while strengthening performance and reporting.

Simplify navigation and reduce the number of clicks needed for routine tasks.
Improve speed and stability to reduce lag, glitches, and interruptions.
Make templates, forms, and workflows easier to customize for different specialties and practice needs.
Provide clearer, more flexible reporting with useful detail and filtering.
Smooth the flow of information between clinical and practice-management workflows and connected systems.

G2 reviews are authentic and verified.

Here's how.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

11/29/2023

"EHR is so easy to use, the system is lovely."

5/5

What do you like best about NextGen Healthcare EHR?

Charting and being able to manage the care of our patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The reports of it. Confusing is the best way to describe it. Review collected by and hosted on G2.com.

Response from STACY STATE of NextGen Healthcare EHR

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Thank you for sharing your positive experience with NextGen Healthcare EHR. We understand your concerns about the reports and will take your feedback into consideration as we continue to enhance our system.

Brant S.

Informatics Analyst

Mid-Market (51-1000 emp.)

1/19/2023

"NextGen EHR's has some intuitive features"

3.5/5

What do you like best about NextGen Healthcare EHR?

The user inbox is one of the best assets for the end-user. Combining tasks, appointments, PAQ, and the portal all in one. In comparison to the other EMR that I have experience with (Avatar) NextGen is much more user friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The EHR chart can be somewhat overwhelming for the end user. My organization has a high volume of providers and daily encounters. Therefore the charts can have a significant amount of data. Additionally, slowness is an issue in our high-volume charts. Review collected by and hosted on G2.com.

Response from STACY STATE of NextGen Healthcare EHR

edit

We're glad to hear that you find our user inbox intuitive and user-friendly. We understand that high-volume charts can be overwhelming, and we are continuously working to improve speed and performance for our users. Thank you for sharing your experience with us.

Maria Z.

Billing Director

Mid-Market (51-1000 emp.)

1/19/2023

"Nextgen is a comprehensive but easy system to use."

5/5

What do you like best about NextGen Healthcare EHR?

Most things are tied in together, and just a click away. I appreciate how the system flows from one template to another with ease. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Sometimes the speed can be an issue, and when there are upgrades, we can definitely see that impact. Review collected by and hosted on G2.com.

Response from STACY STATE of NextGen Healthcare EHR

edit

We appreciate your feedback on NextGen Healthcare EHR. It's great to hear that the system's seamless flow and integration are beneficial to your workflow. We understand the importance of system speed and are actively working to enhance performance with each upgrade.

Maricka U.

Front desk

Mid-Market (51-1000 emp.)

12/23/2022

"Very easy to navigate"

5/5

What do you like best about NextGen Healthcare EHR?

Everything about it it's easy to navigate Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Goes down sometimes but overall it works properly Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

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We're thrilled to hear that you find NextGen Healthcare EHR easy to navigate. We apologize for any inconvenience caused by occasional downtime and appreciate your understanding. It's great to hear that the EHR is effectively helping you track patient information securely.

FAITH F.

Patient care coordinator

Mid-Market (51-1000 emp.)

12/21/2022

"Patient care coordinator"

5/5

What do you like best about NextGen Healthcare EHR?

It is easy and convenient. Not as complicated as other EHR Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The fact that the software cannot calculate chronic care management Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/19/2022

"The easiest and quickest software to understand EHR/EMRs."

5/5

What do you like best about NextGen Healthcare EHR?

Very straightforward. NextGen has been the most accessible tool to use as an EHR. From upload to filing and editing patient information, it's very quick and concise. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It catches bugs from time to time, especially when faxes/scans are too big in size. I feel that a more adept system that'll cater to this will definitely improve it miles. Review collected by and hosted on G2.com.

Edwind W.

Physical Therapist

Small-Business (50 or fewer emp.)

4/29/2022

"The telehealth solution"

3.5/5

What do you like best about NextGen Healthcare EHR?

The customer service is available 24 hours a day to provide effective and quick solutions to problems, videos and other information on the Internet on how to use, excellent value for money. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Having to click too many times to get to a specific function which slows down the work time, it requires a good speed to work properly, improve the interface to make it simpler to select specific functions. Review collected by and hosted on G2.com.

Recommendations to others considering NextGen Healthcare EHR:

NextGen Healthcare is the best option among EMR providers, it facilitates workflow, allows to have structured patient information, allowing to have more patients and keep in touch with them. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

With NextGen virtual visits, it improves the process of virtual consultations, allowing the patient to schedule appointments, activate notifications, clarify any doubts through messaging, strengthening trust with the patient, complying with all security measures, thus obtaining greater satisfaction with the patient and optimizing costs. Review collected by and hosted on G2.com.

Salman Ashraf H.

Senior Microwave Expert Engineer

Enterprise (> 1000 emp.)

12/17/2022

"It's best option for health related issues"

4.5/5

What do you like best about NextGen Healthcare EHR?

Billing payment health related issue booking Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Use in different functions at the sametime Review collected by and hosted on G2.com.

Chris S.

Director Of Sales, Marketing, And Business Development

Mid-Market (51-1000 emp.)

9/6/2022

"Next Gen Emr Review"

4/5

What do you like best about NextGen Healthcare EHR?

It is a good platform for billing scheduling and keeping tabs of patients information. I like the fact everything is under one umbrella. It is satisfactory to other emr softwares I have used in the past. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I dislike the fact that it's not as automated as some other softwares I have used in the past. They could improve user interface and allow for more patient management options. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/8/2022

"Great support."

4/5

What do you like best about NextGen Healthcare EHR?

NextGen is easy to use and doesn't require much training. It's simply one of the best HealthCare management systems out there. With a very basic UI and easy configurations. It's the best for startup clinics. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

NextGen is very beginner friendly but doesn't have a lot of configurability for large scale systems. They are also a bit more on the expensive side. Review collected by and hosted on G2.com.

Recommendations to others considering NextGen Healthcare EHR:

If you want an EHR management system that is easy to configure for beginning organizations it's for you. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

NextGen provides cloud support. NextGen's software is easy to use and staff new to computers don't need a lot of time to learn it. Review collected by and hosted on G2.com.